Declan has been brilliant
Excellent customer relationships. Scott has been the most helpful, knowledgeable and responsive consultant throughout the entire process. I would most definitely recommend!
Kennedy has been fantastic - great communication throughout
Very good guidance on hotels. Excellent support before and during trip.
Excellent service even when I was in the USA
I would like to share this experience. When I first booked I said to Joey you are £40 dearer than I can book online. His response was in an emergency who are you going to call? True I said and booked. Six days into my trip I had a call from home, my grandson was in intensive care following a bleed in his brain. I was on the road back to Philadelphia when I called the emergency number. It was answered in seconds and within 10 minutes my flight had been changed. Brilliant reaction. Conclusion might have been a few quid more but probably the best £40 I have spent in years. Thank you all
Great service as always - thank you Conrad and the team
Jake has once again delivered an amazing holiday. Even when we wanted to change our itinerary midway through he organised everything over the phone for us. Wouldn’t book with anyone else!
Professional service throughout - would definitely book with DialAFlight again
24hrs service, quick action taken. I would highly recommend them because they were there when I needed them, during my difficult time with a flight.
I have used DialAFlight a few times before - this trip also went well. Noah was very helpful.
You are always exceptionally helpful.
Sean was very helpful and managed our trip throughout the pandemic resulting in us traveling two years later. We will be back soon for another booking
Roy was great as always and did a great job. I always recommend him
Excellent service as usual. Had a fantastic 25 nights in USA on road trip. Want to thank Jessica and the team for all the help and advice given. My advice is give them a call. You won’t regret it!
We very pleased with the level of service we received from Nicky Degun. We had a stress free holiday yet again
I Just would like to thank you all for excellent service and I'll definitely recommend DialAFlight to friends and family. 10 out of 10
Having tried to self-book flights for the USA but failed to find flights within our budget I tried DialAFlight. Jake was informative, achieved the best value and in addition, following a change to our circumstances, he helpfully arranged additional car hire to accommodate a privately booked excursion.
Dexter Tahsin was extremely helpful over the 3 years it took to actually be able to fly to the USA. Excellent service and will definitely use you again.
Excellent service. Hotels were excellent at each destination. Very helpful at each stage of planning our trip.
Sean was incredibly helpful and efficient. He made the process stress free.
Flight cancellations for the return home from USA could potentially have been disastrous. However, DialAFlight ensured that new flights were arranged and in the end it was plain sailing - or was that ‘plane sailing’?
You provided us with very good service. We will definitely recommend you. Thank you for looking after us
I would like to express my appreciation to Joe Orton for arranging our holiday to Vegas which was a success. The return flight was delayed for 5 hours but that was BA’s fault. I will definitely book my future holidays with DialAFlight
Excellent and attentive service. Only one 'could do better'. We were on Virgin's summer overflow flight on the way back in a 737 - not comfortable for an overnight transatlantic - a bigger plane took off 30 minutes before which we'd have preferred to be on.
Excellent customer care and service from polite, friendly and knowledgeable agent.
Can't fault level of service and attention to detail. Thank you Gavin.
Always so helpful and efficient
Zoe was amazing from the first time I spoke to her about what kind of holiday I wanted
We were generally satisfied with the service.
It's not so much that 12-year-old girls know what they want to do when they hit California, it's that they know what they don't want to do - and that includes any form of sightseeing.
This meant planning our month-long road trip was a challenge. I love adventure, my husband Paul loves luxury, and our daughters Phoebe and Dora love access to wi-fi.
Our first stop was San Francisco, where we stayed at the Fairmont - lots of luxury to relax in after the flight. Our three days in the city were busy as we checked things off our must-do list: bike ride over the Golden Gate Bridge to Sausalito and ferry back via Alcatraz; window-shopping in the arty Mission District and queuing with locals for a wonderful lunch at Tartine.
As we eventually left San Francisco in our monster truck, I directed Paul to the infamous bends of Lombard Street. The girls whooped almost as much as he whinged.
Next stop was Napa Valley, where we had booked the Carneros Inn - which turned out to be one of the finds of the trip. Detached cottages are positioned around an organic farm. Cool restaurants, hilltop swimming pools, and outdoor bar areas with night-time fire pits are the only places where you notice that you are not the only guests.
We dipped in and out of Napa's famous vineyards, before heading 120 miles east to Nevada County and Grass Valley, where in the foothills of the Sierra Nevada you find the richest gold mines in California.
I find California's gold pros-pecting history fascinating, and as we traced the path down Highway 49, I tried to imagine the emotions of those tens of thousands who came to seek their fortune.
My commentary from the passenger seat was sporadically interrupted by Phoebe or Dora demanding that we stop to take photos at stunning vantage points, or capture the signs for improbably named towns such as Rough And Ready.
Our trip to Yosemite National Park was magnificent. Yosemite is definitely at its best when seen in a swimming costume at 7am from the middle of a glacial lake.
Heading west, we spent two days fascinated by the geek chic of the city of Palo Alto, where our girls worshipped at the altars of technology giants such as Apple. But before they got too used to the wi-fi forcefield that surrounded them, it was time to move to the coast.
We took a leisurely drive south to Carmel, where we had magical sunset picnics on the beach and watched whales off Point Lobos. Then it was on through the beautiful, rugged coastline of Big Sur to the El Capitan campsite near Santa Barbara. Paul was chuffed I had taken an executive decision and booked a luxury cabin.
We had a barbecue on our private terrace before witnessing the most magnificent sunset cloak the sky like a night-time rainbow - a truly special moment.
From the moment we turned on to Highway 1 the car was filled with cheers from the back every time we passed a sign counting down the distance to Hollywood. Twelve, it seems, is the age where the magic of the movie industry hits hard. My girls lap up everything Tinseltown. They loved the fact we were hanging out in the same town as Hunger Games star Jennifer Lawrence, or that any nailbar could be full of Kardashians, or any juice bar packed with Beckhams.
We pandered to them, searching the internet to see where the stars dined, and then booked a table at the same spots.
The anticipation made for fun dinners, and rubbing shoulders with Hollywood royalty such as Di Caprio, Clooney and even a Baldwin led us to compile a list of DVDs we must see upon our return.
We stayed in full glamour at the London hotel in West Hollywood, where a sneaky afternoon cocktail by the rooftop pool became my little luxury. And of course we had to photograph the sign in the hills, visit the Chinese Theatre and sit on the Friends sofa on a Warner Bros tour, before heading back to the coast.
Our last five days were based at the ever-so-cool Viceroy in Santa Monica. There was much to do - trapeze school on Santa Monica Pier, a morning bike ride to Venice Beach, an evening trip to a basketball match and a surf lesson in Malibu.
We had been exactly a month in California - and both girls are determined to return as soon as possible to continue exploring.
First published in the Mail on Sunday - May 2017
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