What 16884 DialAFlight clients thought of USA

Excellent service. Kept us fully informed of changes and travel restrictions. Can’t praise them enough

Very grateful for your help in amending my flights home from the USA several times recently under difficult circumstances,

Fantastic, informative, accessible and friendly service

Very helpful

We had very good service

Adrian was brilliant

Great staff and excellent customer relationship

All very good. Professional and prompt service. Thanks for all during this difficult travel period

Great customer service and very helpful with questions - love using DialAFlight

Always helpful, always prompt with responses. Have recommended to friends already.

Great service from all the team especially Tristan

Really very good service. Keep up good work.

Five Star performance, with special mention of Shane, who was on call 24/7 to help with covid-related travel questions. Flights were cancelled four times and yet each time support was provided professionally and with grace.

Spencer dealt with me as if I was his most important client. I have never dealt with a person so patient and he goes beyond what is required. He is a fantastic professional

Niall was very helpful and kept me in touch with flight changes which was very reassuring in the current times.

Great as always

Excellent communication at all times, reassuring to know someone is always on the end of the phone if needed. Very professional service

As usual your team is so helpful and in this case also very sympathetic to the reasons I was travelling on this occasion

DialFlight are an excellent service that I have used for years and have never let me down

Many, many thanks for getting us home early - you always do what you say

As always DialAFlight did an excellent job to find us a flight home when the airline didn’t bother to answer our email. We went all round the world and not one flight was delayed - if there was a time change we got an email to notify us.

Amazing service from Declan, during the worry of Covid-19. He swiftly arranged changes for our daughters' return flights from USA to be brought forward. Managed to get them on a flight within 48 hrs! Such a relief for us with the awful situation and would not use anybody else but this company. Been using them for over 3 yrs, excellent service every time.

Thanks for getting me home Owen

Stepped up to the plate in difficult circumstances

The last BA flight to leave Miami for the foreseeable future! You did your part but we felt BA could have done very much better in respect of the alcohol and food service (or lack of) on a club class flight

Doug was excellent as always

Thanks again Eric and team. You got me home after my flight was cancelled. Hope you are all safe and well and that I can book with you again after all this madness is over!

Faced with flight cancellations due to Covid19 the team did everything to get us back home to the UK - many thanks

Big thanks to Roy and Elliot who are real superstars and gave excellent customer service. I remembered that I flew a few years ago and booked with DialAFlight and that the service was good - and lo and behold I got the same guys/team again. Please pass on my thanks to them for changes that were made to my flight- I just about made it out in the nick of time before they closed all the airports!

We dealt with Ruby who did an amazing job of helping us book what should have been a fantastic holiday. We then dealt with Morgan which was challenging as we were away during the Covid 19 outbreak. She took great care of us during this period, changing car hire and hotel bookings to suit the ever changing situation, to eventually arranging our early return home when Virgin cancelled our flight.

Magical Music City

Mark Palmer hits the high notes in the country music capital of Nashville

Much of country music (well, all of it really) is about unrequited love, loss and the twang of hope deferred. Yet Nashville, the epicentre of the whole caboodle, seems like one of the happiest places in the world.

'Love dies hard,' says a sign sandwiched between bottles of Jack Daniel's at the Mellow Mushroom, where a four-person band is half-way through a respectable version of The Doors' Riders On The Storm.

A bucket sits at the edge of the stage. It gets passed round for tips or you drop some cash into it when requesting a particular song.

Country artist Margo Price, performs at the Basement East in East Nashville

LOST IN MUSIC
And it's all about the songs. That's the refrain you hear again and again, as songwriters are drawn to Nashville like moths to the proverbial flame. Every waiter or waitress is a would-be songwriter, just as their equivalents in New York are 'resting' actors.

The difference here is that the pain of not making it doesn't seem to matter quite so much because the whole genre is geared towards disappointment. And there's irony in Nashville. One bar on Broadway is called Rock Bottom, where an acoustic guitarist is playing to an audience of four. 'Thanks, anyway,' says his T-shirt.

'Take the long way home,' creeps into most songs – metaphorically if not literally. 'The best is yet to come'. 'I've still got a lot of leaving to do' and so on.

Mellow Mushroom: a popular music venue pizza joint with a rooftop patio

At Tin Pan South's Listening Room, where four singer-songwriters perch on stools, taking it in turn to perform, we are advised in one chorus not to 'hit the panic button because everything's going to be all right'. Is it really? Live music plays everywhere. There's a man singing in the lobby of the Westin hotel, his open guitar case filled with CDs no-one wants to buy, and it's the same story in shops, restaurants, even some banks and at the airport.

Music City, as it's known, is hitting the high notes like never before. Along with country, rock, folk and Americana, the sound of construction reverberates, as a mix of creatives and techies become the city's new settlers.

'Safer than LA, cheaper than New York and cooler than San Francisco,' a barman tells me at Tequila Cowboy.

Printers Alley in downtown Nashville famous for it's nightlife

BEST SPOTS TO VISIT
There's lots to do, too. The Country Music Hall of Fame and Museum is always packed, and from here you can join a tour of the Historic RCA Studio B near Music Row – and you should. It's where more than 35,000 songs were recorded by the likes of Elvis, Jim Reeves, Roy Orbison, Chet Atkins and the Everly Brothers.

Better still is the Tour Musicians Hall of Fame & Museum, which celebrates the session musicians as well as the stars themselves. The mother church of country music is the Ryman Auditorium, home of the original Grand Ole Opry, the world's longest running live radio show.

To have played here (Patsy Cline, Dolly 'heart of an artist, spirit of a minister' Parton, Johnny Cash, Bob Dylan, Bruce Springsteen et al) is to have reached deity status, with the audience sitting in walnut pews dating back to when the hall was a religious tabernacle.

But Nashville's buzz is about the present as much as the past (and the fact there's now a direct British Airways flight from London can only help). Taylor Swift was discovered at the exquisitely down at heel, but wonderful, Bluebird Cafe (good luck getting tickets; there's only room for 90 people), and it might have been the bourbon but I'm sure we find the new Oasis at Tin Roof Broadway as dawn breaks.

You can even sit in on a recording session. We do this at Imagine Recordings on Music Row – overseen by Grammy-winning producer Steve Fishell, where Natalie Stovall (who reached the 'playoffs' in the U.S. version of The Voice) is cutting her new single. 'You sound a bit like Emmylou Harris,' I tell her at the end of the session. I think she likes that.

Live music isn't hard to come by in Nashville

NIGHT LIFE HOW-TO
The honky-tonk bars open at 10am. There's no entry fee. Walk in and don't like what you hear? Walk out and try next door. But even when it's bad, it's good.

I wander into one establishment and two women are on stage murdering Leonard Cohen's Hallelujah. It's so dreadful that it's strangely compelling. How do you think they got this gig?' I ask a man with a hipster beard sucking on a bottle of Yazoo Pilsner. 'They didn't,' he says. 'This is a karaoke bar.'

Why our customers love us

Amazingly, it is simple old-fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online, which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 40 years and we believe no one does it better. Judge for yourself.

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