Your calls always answered within 5 rings.
Hotel in Athens not really a 5 star, but it was fine. Dreams - too many young kids and not much for teenagers
DialAFlight is fine but BA is not….expensive and has almost sunk to the level of Ryanair. BA needs to up its game and reduce its prices. It is not what it was
British Airways getting worse by the minute but this is not your fault!
Dominic and team were excellent, as always
Curtis was very patient and helpful
Flight home affected by the IT glitch last Friday - not your fault.
Really grateful for all the prompt assistance when needed - thank you Charlie and team!
Brilliant flights, hotel and transfer. Great. All smooth!
You did well but the airline didn't!
Munich airport a nightmare - not enough staff at immigration, fortunately had hand luggage. Terminal Two was torn up and had to go back to One for immigration and security. Very little air conditioning on one of the hottest weekends of the year. Just chaos. This for your info. Otherwise a great trip.
Some muddles but we have both learned from them.
Stevi Bourke found us an incredible family holiday which we will never forget and are so grateful for! We gave her our requirements and she quickly found us the perfect holiday for us and our two little ones. Thank you so so much!
Another well organised trip by Lucy. So easy to book - they listen to your needs and come back with the results, but more importantly are happy for last minute changes and adapt accordingly. We have booked another holiday with them already. Thanks team
DialAFlight agents are the best, Larry Anglin in particular in finding the best deal and options. On this occasion there was global disruption to flights and DialAFlight made sure I was informed of the situation by calling and sending an email. One can rely on DialAFlight for an excellent service.
Great trip, as usual
Cameron Bleasdale provided perfect support, assisting us in creating a fabulous Tuscany travel experience, 10/10. We'll be back for our next adventure
It is so nice to speak to a real person promptly, without holding and selecting multiple options, particularly when the service is also excellent. Many thanks to Abbie Magbagbeola who booked our accommodation and flights. I have recommended her at every opportunity.
The Dubrovnik plan by Christian was excellent and the hotel selected was outstanding. There is the hotel and residence. We were in residence 8 and we would recommend that it is essential to have a sea view as the courtyards are rather unkept. Once again your planning and assistance was superb.
Thank you to Edward Scudder for all his help and advice. We had a great trip.
All good. 5 stars
Always a first-rate service from DialAFlight and we feel as though we're in safe hands. We will continue to recommend you to all our friends. Just answering the phone as you do is most refreshing.
As usual first class service from Matthew.
All staff friendly and very helpful. Whatever your query they have the answer. I love the pre-flight phone call to check everything is fine
Great help and advice from Helen and the team.
Many thanks Tony
Tank you Jordan and Jensen
Top marks again
Thank you for your service, really caring
Wonderful service. Thank you so much
Always good service from you guys. Will use again later this year
The buzz of the Big Apple thrills visitors like no other city, but it can be so full-on there inevitably comes a time when you will need to take a breath and step back from all the excitement. And amid all the bustle it is possible… here are some of the best pockets of calm hidden away across New York.
The Met Cloisters, Washington Heights
Sit in these sun-dappled cloisters after strolling through silent chapels and you could easily think you were in a medieval monastery in Europe.
This branch of the Metropolitan Museum of Art, dedicated to art and architecture from the Middle Ages, was purpose-built to incorporate everything from a French Cistercian chapter house to a 12th Century Spanish chapel. Be sure to see the impressive Unicorn Tapestries, but also less heralded treasures such as the only complete deck of illuminated playing cards from the 15th Century.
It takes some effort to get here, taking the A train way uptown, then trudging up the hill in Fort Tryon Park, but it's worth it.
Closed Wednesdays.
Morgan Library and Museum, Midtown
Not far from the hubbub of Grand Central Station lies this fantastic little enclave developed by banker J.P. Morgan (1837-1913) to house his collection of books. You'll find the rarest manuscripts in a vault in his study, lined with red silk damask walls and an intricate wooden ceiling. Through the marble rotunda lies the library, with secret spiral staircases behind tiers of books. If that's not peaceful enough, a modern extension designed by Italian architect Renzo Piano, houses a cafe where students play classical music on Sundays between 1pm and 3pm.
Open daily except Mondays. Free on Tuesdays and Sundays, 3pm-5pm, and Fridays, 5pm-7pm
The Frick Collection, Upper East Side
Have Old Masters to yourself in this former home of industry titan Henry Clay Frick, just off Central Park. Admire Vermeers and Rembrandts, van Dycks and Constables in the setting of a grand private home, with wood-panelled walls, marquetry cabinets and ornaments (check out the 18th Century vase shaped like a ship). The Living Hall is almost exactly as it was when Frick lived here in the early 1900s, with Holbeins of Sir Thomas Moore and Thomas Cromwell either side of the fireplace.
The best bit, though, is the grand Roman atrium, filled with columns, plants and trickling water.
Open Thursday to Sunday, no children under ten.
Chinese Scholar's Garden, Snug Harbor, Staten Island
Nothing beats a Chinese Scholar's Garden for peace - they flourished in the Ming Dynasty as places to escape the stresses of worldly concerns. The one at Snug Harbor Cultural Center And Botanical Garden, a former retreat for 'aged, decrepit and worn-out sailors', includes eight pavilions, a bamboo forest path, waterfalls and a koi-filled pond.
Also explore the Secret Garden, with a castle and maze, an elegant Tuscan Garden and a Healing Garden dedicated to the 267 Staten Islanders who lost their lives in the 9/11 attacks.
Snug Harbor entry is free apart from the Chinese Scholar's Garden, open Wednesday to Sunday. Head there on the free Staten Island Ferry, with views of the Statue of Liberty
Hammock Grove, Governors Island
Hang out in the 50 red hammocks on Governors Island and contemplate the New York skyline. Or hire a Surrey (a covered four-wheel cycle) to tour the former military base that has been converted into a park and cultural area. It is a great picnic spot away from the madness of Manhattan - there are food trucks as well as festivals and exhibitions.
Open daily. Take the ferry from the Battery Maritime Building.
Boating lake, Central Park
Yes, it sounds touristy to go rowing in Central Park, but the boating lake here isn't your typical one. For starters, it covers 20 acres so it's easy to find a patch to yourself among the pavilions and coves.
The lake is adjacent to Strawberry Fields, a quiet zone where no musical instruments, sports or skateboarders are allowed. Be wary of peak summer, though, as there's no shelter from the overhead sun.
It's open April 1 to the end of October.
Where to stay
Nu Hotel, Brooklyn
Think a hammock in your room is gimmicky? It's not if you've been pounding the streets and want a cool place to hang out.
The Nu Hotel's spacious Urban Suites also come with a large sunken bed, while the regular rooms are generally bigger than those in Manhattan. Staff are super-friendly and there is a gym.
Library Hotel, Midtown
This quiet hotel on Madison Avenue is organised on the lines of a library classification system, with floors such as literature or technology, while the 60 rooms are further subdivisions of those themes, each incorporating relevant books and artwork.
The Writer's Den and Poetry Garden, on the 14th-floor roof terrace, hosts Bookmarks Lounge in the evening, offering literary-themed cocktails such as the F Scotch Fitzgerald or Tequila Mockingbird. It's open to non-residents after 4pm.
Equinox Hotel, Hudson Yards
For a good night's kip in the city that never sleeps, check out Equinox Hotel in the new Hudson Yards development. Rooms have uber-thick walls, no air-conditioning noise and no pesky red standby light on the TV.
There's even bodywash in the shower designed for winding down, and a televised sleep ritual.
Equinox is famous for its gyms, and fitness classes are included in the room rate. Alternatively, just step outside and walk the High Line, the elevated former railway track that has been converted into a 1½-mile-long park.
Where to eat and drink
RH, Meatpacking district
You might be forgiven for thinking you'd walked into a hotel lobby at this swish furniture showroom near the end of the High Line - there's even a concierge desk - but up on the fifth floor is its Rooftop Restaurant with views of downtown Manhattan.
Try the burger and you'll see why it's the most popular dish.
La Mercerie Cafe, Soho
Also in a furniture showroom and under the radar of most tourists, La Mercerie, just off Canal Street, is a fantasy of a French cafe selling croissants, crepes and coffee as well as more substantial fare.
Along with your menu, you'll find a card detailing the price of the tableware - but with one particularly lovely black glass lamp costing a cool £2,695, it might be better to stick with the beef bourguignon which is more reasonable.
McNally Jackson, Nolita
This independent bookshop is a great place to head, not just for its books (and regular literary events) but also for its small cafe.
With its book-page wallpaper and ceiling lights crafted using hardbacks, relax as you sip a coffee or tea and tuck into a bagel or soup.
Better still, it's just down the road from the Basilica of Saint Patrick's Old Cathedral, which offers tours of its catacombs by candlelight.
First published in the Mail on Sunday - April 2022 More articles below...
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