What 18693 customers think of DialAFlight customer service

Many, many thanks for getting us home early - you always do what you say

As always DialAFlight did an excellent job to find us a flight home when the airline didn’t bother to answer our email. We went all round the world and not one flight was delayed - if there was a time change we got an email to notify us.

Amazing service from Declan, during the worry of Covid-19. He swiftly arranged changes for our daughters' return flights from USA to be brought forward. Managed to get them on a flight within 48 hrs! Such a relief for us with the awful situation and would not use anybody else but this company. Been using them for over 3 yrs, excellent service every time.

Thanks for getting me home Owen

Stepped up to the plate in difficult circumstances

The last BA flight to leave Miami for the foreseeable future! You did your part but we felt BA could have done very much better in respect of the alcohol and food service (or lack of) on a club class flight

Doug was excellent as always

Thanks again Eric and team. You got me home after my flight was cancelled. Hope you are all safe and well and that I can book with you again after all this madness is over!

Faced with flight cancellations due to Covid19 the team did everything to get us back home to the UK - many thanks

Big thanks to Roy and Elliot who are real superstars and gave excellent customer service. I remembered that I flew a few years ago and booked with DialAFlight and that the service was good - and lo and behold I got the same guys/team again. Please pass on my thanks to them for changes that were made to my flight- I just about made it out in the nick of time before they closed all the airports!

We dealt with Ruby who did an amazing job of helping us book what should have been a fantastic holiday. We then dealt with Morgan which was challenging as we were away during the Covid 19 outbreak. She took great care of us during this period, changing car hire and hotel bookings to suit the ever changing situation, to eventually arranging our early return home when Virgin cancelled our flight.

Very happy with the service. Many thanks to Kelly who made me feel at ease. In future all my travel will be booked through DialAFlight.

Would like to mention Bailey who was fantastic when I was quite stressed about getting my daughter home and changing her flight. He was brilliant and made everything very straightforward. I have recommended DialAFlight to lots of my friends - no-one else I would use.

We’ve “shopped” with you for years and never doubted your professionalism, commitment to your customers and your very competitive prices. However, when we recently had to abort our travelling and get home, from the USA, you came into your own. Sean was wonderful and got us new flights in minutes. It made a very stressful time much more bearable and manageable. This was whilst a friend was simultaneously trying to get information and change her flights with on online provider. She was on the phone for 5 hours!

Excellent service - Scott was very helpful. He went the extra mile to make sure that we were able to get home in these very uncertain times and followed up with a call just to make sure that everything had been good

Always so helpful

Cannot rate you highly enough. Got us home from USA with minimum fuss in these troubled times. Will tell all far and wide how good you are.

Due to current situation we had to curtail our holiday and come home early. Lincoln was helpful and sorted everything for us in a very calm and efficient way. We have and will continue to recommend DialAFlight to friends.

Many thanks to Declan who was very pleasant whenever we spoke to him, and very supportive when we had flights cancelled. Well done!

Thank you so much especially to Roy, Elliot and all the other members of your team who went to extraordinary lengths to help me get home to the UK in these challenging times. I really appreciate the care and attention and will certainly continue to recommend your service to others.

Zayne again bent over backwards to help in these uncertain times. He made everything easy and put us at ease. We would not deal with anyone else

Can’t praise DialAFlight enough. Adrian was able to help us to return to England from the USA by working on our behalf to get us an earlier flight home. We are so grateful for his help

Your advice and help were spot on. Jay is a star. Home safe and delighted we chose to book flights through you,

After finding out twice that our flights were cancelled and offered a flight home by Delta and an unsuitable alternative we contacted your emergency department. They could not have been more helpful in sorting out an alternative flight. I would like to thank all your staff especially Rory who we have contacted for all our travel arrangements for the last three years.

We had to change our flight back home because of the covid19 situation. I phoned the emergency number and a very nice young man named Shane sorted out our change of flights. So glad I booked with DialAFlight.

As always Manny goes above and beyond. With my daughter's flight being cancelled Manny actually called me the same evening to rebook an alternative flight. Simply the best!

Acted quickly to get us home from USA during corona crisis. AA changed the flight you booked twice and rerouted us through JFK but at least we were on the list. Thank you Cooper and Stafford

Excellent service in a difficult situation returning from the States early because of CV. Again DialAFlight have ‘come up trumps’.

Thanks Chris for getting me home safely. Hope you and your staff keep well. Hopefully booking again once madness dies down.

I had to get back from USA early as they cancelled my flights. Leah was exceptional and got me sorted out and reassured me despite her being ill herself. What an asset to your Company. I have told all my family and friends how great you are. My American friends were amazed how accessible Leah was and how quickly issues were sorted out. Fantastic!

How to choose between two Southern Belles!

Savannah and Charleston are both wonderful old-fashioned charmers, says Sue Crabtree

The Spanish moss hangs over Savannah like a veil, revealing the ghosts and charms of this sultry city in glimpses. Take your time here, it seems to say, too much in one go and you will overdose. But the plant that drips from live oaks in the shaded squares is not what it seems. It belongs to the pineapple family, not a moss at all, and that sums up the city itself.

Savannah overflows with mystery. Anything seems possible here.
Georgia's oldest city is a sumptuous film set with a jumble of architecture and eras, wrought iron and verandahs.
A devotee of Gone With The Wind, I have long been captivated by the Deep South's allure. In one of Savannah's many historic homes open to the public, it would have seemed normal to surprise upon a southern belle such as Scarlett O'Hara lacing her stays in a bedroom or Rhett Butler storming down a sweeping staircase.

The Mercer Williams House in Monterey Square is the setting for another book, John Berendt's Midnight In The Garden Of Good And Evil, about a notorious real-life murder trial in the Eighties.
Today, visitors can stroll around art dealer Jim Williams's stellar collection of antiques ending in the room where Jim's male lover was shot dead.
Berendt's book featured drag queen Lady Chablis and voodoo priestess Minerva and, as you wander the streets and quaint alleys of Savannah, such characters would not seem out of place.

The city trades on its eccentricities and boasts spooky ghost and gravestone tours. Take a horse-drawn carriage along the cobbles to Chippewa Square where Forrest Gump sat on his bench.

A horse-drawn carriage ride is a relaxing way to see the sights

Get your bearings on a trolley trip on which you will be joined by historical characters such as General James Edward Oglethorpe, who laid out the city's lovely squares.
Hospitality is big here and most hotels and B&Bs host free evening drinks and nibbles. At the Planters Inn on Reynolds Square, guests gathered over what my husband called 'pretty decent vintages' to swap stories of must-see houses and must-eat restaurants, including The Olde Pink House next door, which offers gourmet southern fare.

Traditional Southern hospitality can be sampled at the Olde Pink House

Just two hours up the coastal tidal flats, and a world away in style, is Charleston. If Savannah is a blousy belle with petticoats awhirl, Charleston is a sophisticated socialite: cobbled streets, magnificent antebellum mansions and flickering lanterns, set against manicured blooms.
Stroll along the Battery where the Ashley and Cooper rivers meet. Watch sweet-grass baskets being woven in the market.
Visit the pastel houses of Rainbow Row, one of South Carolina's most famous sites.

Pastel coloured houses in Rainbow Row, one of South Carolina's most famous sites

Tuck into oysters and shrimp accompanied by grits, the region's speciality of boiled ground maize, for breakfast, lunch or dinner.
Folks here are friendly; a mum and daughter in town to check out the university urged us to visit them 'down the road' in Nashville, a mere 500 miles away.

Charleston shamelessly exploits its Gone With The Wind connection.
Rhett Butler hailed from here and the town won't let you forget it.
'Frankly, my dear, I don't give a damn' features on tea towels and magnets, but while gaudy memorabilia sits at odds with this stately city, they don't mar it. We sailed to Fort Sumter, where the first shots of the American Civil War were fired, plunging Scarlett O'Hara's life into chaos and forming the backdrop to Margaret Mitchell's novel.
Outside Charleston is Boone Hall, one of America's oldest cotton plantations.
The tyrannies of slavery unfold in a harrowing exhibition, vividly set in the original workers' cabins.
Afterwards, numb, visit the colonial revival house or wander the avenue of ancient live oaks, garlanded with the ubiquitous moss, one of many sites claiming inspiration for Scarlett's beloved plantation, Tara.
Perhaps because each jealously guards its appeals, Savannah and Charleston are competitive.
Scarlett linked them as 'aged grand-mothers fanning themselves placidly in the sun', but today there's more to separate them than a state line and 100 miles.

Locals asked which we preferred as if our answer didn't matter, but were anguished if we hesitated. So, which to choose of these two grandes dames of the south? I couldn't possibly say. Go, and decide for yourself.

Why our customers love us

Amazingly, it is simple old-fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online, which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 40 years and we believe no one does it better. Judge for yourself.

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