What 17298 customers think of DialAFlight customer service

Thank you for sorting travel plans and then helping with a cancelled connection and new car hire. Fab service and invaluable

Samuel was a great help throughout the whole process. Thank you very much. I will definitely be using your company again.

Couldn’t have been better!

Michele and the team were fantastic again,

Nice to see someone take an interest after transactions are completed and offer help at every stage and even take time to answer even the most random or stupid questions Thanks for your help - will use again and will recommend.

Top rate support from Adam. Holiday was very well planned and took a lot of the stress out of booking

Excellent service and competitive prices, thanks for a great trip

Jay was fantastic and really looked after. I couldn't have asked for more. First class service.

Very good customer Service. I would definitely use DialAFlight again and will recommend to friends and family.

Thank you Roy for all your help just before we flew out when I realised I had left my husband's credit card at home and the car hire had to be changed at the last minute otherwise we would have had huge problems in the States. As always you went the extra mile

Always had good service

Karl was great. Found exactly what I asked for and answered all of my questions

Maria was great and did everything that was asked - will use again

Top job

Excellent as usual - timing of flights perfect

Your team were amazing. I forgot to order a vegan meal and the team arranged it even though the request was outside the 48 hours notice period. I cannot thank them enough, they made the entire trip worry free. Awesome team.

Excellent communication from your company. Much appreciated

I like how you have a specific agent who takes care of you with a direct line to them. And if they are off for any reason there is one other person assigned to deal with it. Also regular updates and calls from your agent. It's more of a personal touch.

The staff I dealt with were brilliant. My wife is disabled and they sorted everything out with the airline and airports. I would recommend them unreservedly and will most definitely be using them again.

Even though I was not advised of extra tax when travelling to Las Vegas you took charge kept me informed and dealt with by refunding me. Great service.

An excellent service. The team offered support from the time of booking right up to the date of the holiday. I felt very supported.

Brilliant from Niall start to finish

Had a call from the agent reminding me about my trip and required documentation. Very impressed

Super service and great support from Daniel. I must remember next time to book my seat early.

Thanks to Christian once again for a trouble-free trip.

When we had any concerns you were pleased to help

Excellent as usual. Many thanks to Ross and his team

Professional service and great trip.

Fabulous service and they went ‘the extra mile’ to help me!

Mason was awesome once again

A golden oldie: San Francisco

Hipsters may have replaced hippies on Pier 39 but Tamara Hinson could still feel the love

Sitting on San Francisco's famous Pier 39, sauce-stained children slurp huge bowls of clam chowder. In the background, Alcatraz's forbidding, mist-shrouded silhouette rises from the ocean.

The nearby gift shop is doing a roaring trade, churning out striped underpants and replica prison-issue toiletries bearing the tag line, 'don't drop the soap', all to a soundtrack of the pier's famous blubbery, barking sea lions.

Fresh crabs are available to buy from vendors in Fisherman's Wharf

WHERE TO FIRST

But the waterfront – with its many fresh crab restaurants – will soon look very different. The green-fingered team behind New York's urban High Line has now turned its attention to the Presidio – a beautiful, sprawling park overlooking the bay.

The tunnels burrowing through it will soon form the base of a spectacular, 14-acre park known as Tunnel Tops. When it opens in 2019, there will be beautiful views of the bay and meadows filled with fragrant wildflowers.

During 1967's Summer of Love, pier workers fought their way through crowds of garland-waving hippies who gathered here to shout about the Vietnam War.

THEN AND NOW

Now, more than 50 years on, hipsters have replaced hippies in Haight-Ashbury. A handful of psychedelic shops filled with tie-dye are squeezed between boutiques and organic cafes.

The closest encounter I have with a possible hippy is when I crouch down to take a picture of an enormous rainbow-themed piece of street art and accidentally disturb a dreadlocked local dozing in a doorway.

Take a winding walk on picturesque Lombard Street

At Pork Store Cafe, a 40-year-old Haight Street institution famous for its huge breakfasts, I meet Amanda, a local, who tells me how the area's beautiful, Victorian, pastel-hued houses are being snapped up (and lovingly refurbished) by dotcom billionaires. She complains that prices have rocketed.

As I cycle towards the city centre, a smiling skateboarder shouts his encouragement and speeds past me – uphill. I realise his skateboard is battery-powered. I recall my chat with Amanda and wonder if it's Mark Zuckerberg or someone similar.

MOMENTARY ESCAPISM

On the recommendation of a friend, I stop by Hotel Zetta in downtown San Francisco. Since last spring, it's been home to the world's first hotel-based virtual reality room. It's free to try – those in need of a moment of escapism (without the mind-altering drugs) can simply walk off the street into the padded room and slip on the headset.

I do so and find myself standing atop a shipwreck, one of several colourful worlds to be explored.

VIRTUAL SIGHTSEEING

Neon fish swarm around me and when I turn around, I'm face-to-face with a huge, blinking whale. The next moment, I'm in a mountainous valley (apparently it's modelled on the landscape of Washington State).

The cable car system is an icon of San Francisco

Despite being just metres away from the rumbling trams, I can wander to a cliff edge and peer into a valley so deep that my stomach flips.

On my final night, I check out China Live, one of the city's newest restaurants. The walls are lined with hand-painted tiles showing local landmarks, such as the Transamerica Pyramid.

CHINATOWN

I sit at one of the communal tables and try jellyfish for the first time (it's salty, rubbery and delicious) with a potent, dragon fruit tea-infused cocktail.

Golden Gate Park: one of San Francisco's greatest treasures

Chinatown borders North Beach, a bay-side neighbourhood with a huge Italian community. I cycle home past Italian flags painted on lamp posts and delis blaring opera music.

In a nearby park, Chinese women perform perfectly choreographed tai chi routines near students making the most of California's decision to legalise marijuana. Suddenly, that Summer of Love doesn't seem quite so far away.

Why our customers love us

Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.

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