We are so grateful to Curtis and the team for all their help and support with our bookings - very good service .
An excellent service on the many occasions I have booked through yourselves. DialAFlight is always my first port of call.
Thank you for keeping me updated and I had a great time.
Everything went perfectly
Sarah yet again has done us and your company proud
Thank you so much for your brilliant service. I look forward to booking with you again.
William Young was amazing. On the rare occasion he wasn’t in the other people we spoke to were also amazing - you have brilliant staff. Our son started university in America in August and we felt very secure in our bookings - thank you - we will be using you again and I’ve already recommended you to many people.
Gordon was excellent and dealt with everything that I requested. His recommendation for hotel and his tips were spot on
All went well.
First class service.
Libby was brilliant and really helpful. Emailed updates and really gave a personal service.
Paid for BA but Air Lingus did the outward journey - which I knew - however their service is rubbish.
Another great service from the team. My holiday bookings are made easy. The app is great as the information I need is at hand
Teddy was always available by phone or email. We’ve booked many times now with DialAFlight and always asked for him. He’s a great asset to your company.
We were just a little concerned on way back as we didn't realise we flew back into Heathrow terminal 3 while our car was at terminal 5 until we checked in. However all was fine as terminal connections good but would be great if customers could be informed and reassured although we should have noticed earlier! Otherwise thanks you have a fantastic service and we will use you again.
Trust DialAFlight to ensure I get where I need to go.
Declan was great. He was so helpful and knowledgeable. He booked me a nice long layover at Chicago which was needed as it took ages to clear immigration and security. I was so relieved as loads of other people were panicking about not getting their next flights.
Thanks Cody. All flights worked well. We had a wonderful time with Ben and family
Gordon went above and beyond to arrange our trip
Great telephone service and fast confirmations as usual. One small niggle - hotel booked for a one night stopover should perhaps be closer to the airport
As always, a thoroughly attentive and professional service.
I have recommended you to several friends and colleagues. Overall things went well and JetBlue from Gatwick was a great suggestion by you.
Curtis and Callum were both first rate.
Andrew is amazing
Excellent customer service. Couldn’t do enough to help with my booking. Communication was excellent. Would definitely book with DialAFlight each and every time!
Keely Papworth organised our trip and deserves a medal for the organisation. Always answered our questions really quickly and explained everything to us. We had a lot of changes and she was very professional and made the changes without batting an eyelid. We will be using you for every trip from now on 100 percent.
Very helpful in all aspects
A difficult trip to organise but Julie did so well! Some questions whilst away and again a rapid and reassuring response.
All arrangements went smoothly
Want to see the best of New York? Then forget about the tourist traps and head to the places that native New Yorkers rate the highest: the bars, the burgers, the brunches and everything in between. We've pulled all the latest award-winners together to reveal a best-in-show New York that's full of surprises.
Testing out all the venues has taken me to parts of the city I didn't know existed - and it's given me a road map for the perfect city tour. Here's my verdict on each of the new local favourites.
No accolade is fought over more fiercely than the one for the city's best burger - and at the New York Wine and Food Festival, Clinton Hall's Double Smash romped home with the People's Choice award for its two beef patties with cheese, cheese sauce and crispy shallots, served on a mountain of fries.
How does it work, I ask, when I turn up to the Washington Street branch. 'You find a flat space and put your butt on it,' says the barman cheerfully. The place is noisy, with a bank of TVs, plus an outside area with pitch and putt and giant Jenga. It's as much a hangout as a hamburger destination.
VERDICT: Filling, but with two burgers, cheese and cheese sauce, it's a bit much. I prefer the simple Corner Bistro burger on W 4th Street.
Just a year after opening, Frenchette in the Tribeca district has scooped a collection of awards, including Eater's Restaurant of the Year for its gutsy Gallic food. The decor belongs to a Truffaut film. Best of all, there's a bargain prix fixe menu – including two courses, a glass of wine and an espresso
VERDICT: I came expecting pretension but it's relaxed with a buzz.
Coffee Project, East Village
Time Out magazine named this tiny coffee bar the best in the city, and owner Chi Sum Ngai's signature drink is a deconstructed latte. For the uninitiated, that's separate cups of espresso, steamed milk from a farm in Salem in upstate New York, and a latte, which you sip one at a time. They come accompanied by a glass of sparkling water to cleanse the palate, and a wafer. This may be a place of (expensive) coffee pilgrimage, but you can still pop in for a quick cappuccino if you prefer.
VERDICT: Wins on every level - a world away from Starbucks.
BEST STREET FOOD
Royal Grill Halal
From the pretzels in Central Park to artisanal cookie dough in Brooklyn's weekly Smorgasburg market, New Yorkers have a full-throated passion for street food, and the annual Vendy Awards reward the best of the best. This year, Royal Grill Halal won the People's Choice Cup. On 44th Street near Bryant Park, the tiny metal cart may look like all the others in the street, but the appreciative queue at its shiny counter makes it stand out.
VERDICT: One of the best curries I've ever eaten. Delicious. fresh and, at a bargain.
BEST ROOFTOP BAR
New York is all about the skyscrapers, and as it is the epitome of big-city cool to have a drink at the top of one, the race to be awarded the best rooftop bar is tough. The latest Grub Street magazine winner is Ophelia, and even though it's next door to the no-fun UN building, this 26th-floor eyrie has all the hipster bar essentials, including taxidermy, laid-back charm and well-constructed cocktails - favourites include classic martinis. The place also has a playful history - Frank Sinatra hung out here when it was called the Top Of The Tower restaurant.
VERDICT: It's a charmer of a bar with no attitude, despite the altitude.
BEST NEW PIZZA
In December, this tiny pizzeria topped website Gothamist's best pizza list. Based on Broadway, high on the Upper West Side, it was a controversial choice because owner Frank Tuttolomondo uses a focaccia base instead of a more traditional one. But the queues speak for themselves, and so do the pizzas. Toppings are loaded with a generous hand and the resulting pizza is charred, cheap and delicious.
VERDICT: A bargain doorstep-size pizza, but the location is a bit out of the way.
BEST STORE-AS-A HANGOUT
The Big Apple has made such a feature over 'shops as social places' that New York magazine created an awards category for them - and this is the latest winner. Traffic roars past, but this all-white shop in SoHo is a haven of serenity. Inside, there's a selection of ceramics, fashion and books, a small cafe and even a garden in which to hang out.
My coffee comes with two sprigs of lavender. I'm not sure why, but I appreciate the gesture. It is expensive, but the serenity is priceless, even if everything else in the shop is way out of my league in terms of price.
VERDICT: It looks a bit intimidating but I love it.
The annual James Beard awards are America's food Oscars and in 2018 it voted Missy Robbins the best chef in New York. Her restaurant, Lilia, is a light and airy warehouse space in the ultra-hip Williamsburg area of Brooklyn. You want a table? Reservations open up once a month and disappear within minutes, but if you turn up with the other foodie faithful at 5.30pm, you can eat at the bar.
VERDICT: Sitting at the bar is great fun and lets you look into the kitchen. My pasta was delicious.
Dante has been a landmark in Greenwich Village since 1915, and since it opened a bar in 2015 it hasn't stopped winning awards.
The current winner of best bar from Time Out, it has style in spades, with bow-tied barmen behind the counter. The negronis are spectacular, and the food is just as good as the cocktails (pastas and salads are best). Real fans sit at the bar - and get there early as happy hour runs from 3pm to 6pm.
VERDICT: This place doesn't rest on its award-winning laurels - it's welcoming, relaxed, and the cocktails and food are delicious.
The stylish readers of Travel & Leisure magazine voted this hotel New York's finest. Tucked away on a leafy street near Central Park, an understated entrance leads to a series of hidden bars and restaurants - some available only for guests, others open to all - and some tiny terraces. Serving French food with Moroccan touches, flower-filled Majorelle has been called New York's prettiest restaurant.
Upstairs, the charm and stratospheric service levels continue, with 74 very spacious rooms and suites, all eau-de-nil peacefulness and old-school luxury.
VERDICT: Unshowy but very polished, The Lowell definitely lives up to its billing. It's low-key but lovely.
First published in the Mail on Sunday - June 2019
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