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Many, many thanks for getting us home early - you always do what you say
As always DialAFlight did an excellent job to find us a flight home when the airline didn’t bother to answer our email. We went all round the world and not one flight was delayed - if there was a time change we got an email to notify us.
Amazing service from Declan, during the worry of Covid-19. He swiftly arranged changes for our daughters' return flights from USA to be brought forward. Managed to get them on a flight within 48 hrs! Such a relief for us with the awful situation and would not use anybody else but this company. Been using them for over 3 yrs, excellent service every time.
Thanks for getting me home Owen
Stepped up to the plate in difficult circumstances
The last BA flight to leave Miami for the foreseeable future! You did your part but we felt BA could have done very much better in respect of the alcohol and food service (or lack of) on a club class flight
Doug was excellent as always
Thanks again Eric and team. You got me home after my flight was cancelled. Hope you are all safe and well and that I can book with you again after all this madness is over!
Faced with flight cancellations due to Covid19 the team did everything to get us back home to the UK - many thanks
Big thanks to Roy and Elliot who are real superstars and gave excellent customer service. I remembered that I flew a few years ago and booked with DialAFlight and that the service was good - and lo and behold I got the same guys/team again. Please pass on my thanks to them for changes that were made to my flight- I just about made it out in the nick of time before they closed all the airports!
We dealt with Ruby who did an amazing job of helping us book what should have been a fantastic holiday. We then dealt with Morgan which was challenging as we were away during the Covid 19 outbreak. She took great care of us during this period, changing car hire and hotel bookings to suit the ever changing situation, to eventually arranging our early return home when Virgin cancelled our flight.
Very happy with the service. Many thanks to Kelly who made me feel at ease. In future all my travel will be booked through DialAFlight.
Would like to mention Bailey who was fantastic when I was quite stressed about getting my daughter home and changing her flight. He was brilliant and made everything very straightforward. I have recommended DialAFlight to lots of my friends - no-one else I would use.
We’ve “shopped” with you for years and never doubted your professionalism, commitment to your customers and your very competitive prices. However, when we recently had to abort our travelling and get home, from the USA, you came into your own. Sean was wonderful and got us new flights in minutes. It made a very stressful time much more bearable and manageable. This was whilst a friend was simultaneously trying to get information and change her flights with on online provider. She was on the phone for 5 hours!
Excellent service - Scott was very helpful. He went the extra mile to make sure that we were able to get home in these very uncertain times and followed up with a call just to make sure that everything had been good
Always so helpful
Cannot rate you highly enough. Got us home from USA with minimum fuss in these troubled times. Will tell all far and wide how good you are.
Due to current situation we had to curtail our holiday and come home early. Lincoln was helpful and sorted everything for us in a very calm and efficient way. We have and will continue to recommend DialAFlight to friends.
Many thanks to Declan who was very pleasant whenever we spoke to him, and very supportive when we had flights cancelled. Well done!
Thank you so much especially to Roy, Elliot and all the other members of your team who went to extraordinary lengths to help me get home to the UK in these challenging times. I really appreciate the care and attention and will certainly continue to recommend your service to others.
Zayne again bent over backwards to help in these uncertain times. He made everything easy and put us at ease. We would not deal with anyone else
Can’t praise DialAFlight enough. Adrian was able to help us to return to England from the USA by working on our behalf to get us an earlier flight home. We are so grateful for his help
Your advice and help were spot on. Jay is a star. Home safe and delighted we chose to book flights through you,
After finding out twice that our flights were cancelled and offered a flight home by Delta and an unsuitable alternative we contacted your emergency department. They could not have been more helpful in sorting out an alternative flight. I would like to thank all your staff especially Rory who we have contacted for all our travel arrangements for the last three years.
We had to change our flight back home because of the covid19 situation. I phoned the emergency number and a very nice young man named Shane sorted out our change of flights. So glad I booked with DialAFlight.
As always Manny goes above and beyond. With my daughter's flight being cancelled Manny actually called me the same evening to rebook an alternative flight. Simply the best!
Acted quickly to get us home from USA during corona crisis. AA changed the flight you booked twice and rerouted us through JFK but at least we were on the list. Thank you Cooper and Stafford
Excellent service in a difficult situation returning from the States early because of CV. Again DialAFlight have ‘come up trumps’.
Thanks Chris for getting me home safely. Hope you and your staff keep well. Hopefully booking again once madness dies down.
I had to get back from USA early as they cancelled my flights. Leah was exceptional and got me sorted out and reassured me despite her being ill herself. What an asset to your Company. I have told all my family and friends how great you are. My American friends were amazed how accessible Leah was and how quickly issues were sorted out. Fantastic!
I've always longed to visit the Florida Keys because it sounds so romantic. I'm a huge fan of the 1948 movie Key Largo, which starred Humphrey Bogart and Lauren Bacall. And of course, the area has a strong connection with Ernest Hemingway - the author lived on Key West.
Fans still turn up in Key Largo every October for the annual Humphrey Bogart Film Festival. One highlight is a chance of a cruise on the fully restored African Queen, the original boat from John Huston's 1951 film of the same name starring Bogart and Katharine Hepburn.
Hemingway fans aren't forgotten either. The annual Hemingway Lookalike competition takes place in July at Key West bar Sloppy Joe's. An entire bar full of Hemingway clones sounds slightly frightening but each to their own.
My actor husband Trevor and I had long ago decided we wanted to visit the Keys, but never seemed to get around to it. However, a pleasure deferred is a pleasure intensified.
After our plane touched down in Miami, we rented a car and headed south. It may not look far on the map but from Miami to Key West is around 150 miles - a three-hour drive because the road isn't brilliant.
We were based at Sunset Key Cottages, reached from the Westin Key West Resort and Marina.
At the Westin we were ushered aboard a little ferry and whisked across to the amazing Sunset Key. It was a fabulous away-from-it-all place but had the advantage of the bustling delights of Key West on its doorstep.
NOSTALGIA
We immediately fell in love with Key West and its coloured clapboard houses. For many young Americans, this is a vibrant party town.
Main Street at night is a delight because so much goes on: music pouring from crowded bars and the occasional Hemingway lookalike waiting for his big day!
During the day there are several interesting places to visit. I enjoyed the Little White House, the holiday home of US President Harry Truman, famous for his remark 'the buck stops here'.
It was on his watch that atomic bombs were dropped on Hiroshima and Nagasaki - the responsibility must have been immense. Another unmissable place is the Ernest Hemingway Home and Museum. The writer lived here for ten years during one of his most prolific writing periods. The main attraction here is its 50 six-toed cats.
Hemingway was given a white six-toed cat by a ship's captain, and some of the cats who live in the museum grounds are descendants of that original feline, named Snow White.
There is also a good Tennessee Williams exhibition in Key West - the author had a home here for 34 years. It was in Key West that he is believed to have completed the final draft of A Streetcar Named Desire.
For most of the time, however, we were content to bask in serenity on our 27-acre island, which was a naval base before it was acquired by the Westin. It was a little piece of paradise.
ISLAND PARADISE
One minute we were in Key West, with its tourist bustle and huge cruise ships - the big Disney liners a particular feature - but when we crossed back to our island, all the noise disappeared.
We had an idyllic white-sand beach and azure waters. It was the best five days we've ever had. Sublime. Watching the sun go down is a big event in Key West - everybody stops to watch. And when it got dark we loved looking up at the stars.
After our Key West stay we drove back to Miami. We were staying in Miami Beach, at the very southern end of the resort. We met some really cool people.
One of my great pleasures was swimming in the ocean - so warm and silky. I'm a Liverpudlian and Liverpudlians have a special love for the US - Liverpool used to the main port for travel to America. Our city is where all the Cunarders used to sail from.
If you're staying in Miami, I would recommend dining at the fantastic Seaspice on the Miami River.
They serve what is described as a 'globally inspired menu' featuring a raw bar and dishes ranging from wood-fired casseroles to Dover sole and branzino, a type of seabass. The views over the city and the river are also very special.
A lot of people think that Florida means Disney World or the start of a cruise, but if you're prepared to search a little further you'll discover that there's much, much more.
Amazingly, it is simple old-fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!
Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online, which also saved them money.
Our team of 300 travel managers has been arranging tailor-made holidays for almost 40 years and we believe no one does it better. Judge for yourself.
Not quite what you're looking for? We can easily customise an offer to suit your exact requirements
Airport Lounges from £25
Once you’re through security leave the crowds, kids and chaos behind you with a visit to one of our comfortable airport lounges.
All offer complimentary food, drinks, wifi and newspapers with some also including Fastrack through security. Prices from £25.
Use our speedy private transfer service to avoid the stress of finding your way out of the airport terminal and looking for a taxi or bus on arrival.
With our meet and greet service, our driver will meet you in the arrivals hall. They will monitor flight arrival times giving you peace of mind that someone will be waiting for you with a name board even if your flight is late.
They will then assist you with your luggage and organise a private transfer directly to your hotel - there’s no waiting around for other passengers for shared transfers!
So no queues, no delays and less stress.
Let us extend the personalised service of your booking into your holiday with great prices on business class flights ready to add a touch of class to your trip.
Take the stress out of travelling with a host of wonderful perks on offer from priority check-in and premium lounge access to chauffeur service and fine in-flight dining, plus the supreme comfort of a fully-reclining seat.
Call us to see how much you could save on Business Class flights.
All customers can take advantage of exclusive premium rates we’ve negotiated for our portfolio of business clients. We’ll maintain your preferred airline loyalty programmes and you’ll have 24/7 support wherever you are in the world.
