Your calls always answered within 5 rings.
Excellent customer service! Would highly recommend
Great service! Callum was top notch throughout. Always available at the end of an email or phone and incredibly knowledgeable and helpful. Thanks so much for making a trip of a lifetime come true!
Jim and Todd always helpful finding the best flights and accommodation. Very knowledgeable
Donovan is an absolute hero
Excellent customer service and a helpful app that provides all the information you require.
Ash is amazing and so informative. He helped me plan this trip and I always look forward to booking our family flights with him
Personal thanks to Callum who went above and beyond to make sure our trip was successful. We will be using DialAFlight from now on and would totally recommend you
The hotels were in fantastic locations for our plans. The only problem was that the request for a veggie meal on the plane was not passed onto BA.
Holiday was brilliant. Hotels were lovely, flights great, transfers brilliant. Couldn't fault it in any way. Best part was the Grand Canyon helicopter flight that Arthur booked for us. We have always booked with Tui. But will definitely be booking with DialAFlight next year.
Excellent from John and Gordon at DialAFlight as always.
Very helpful as always in all aspects of planning and booking. Competitive prices and great customer service all the way through.
Great trip, well organised by Leah
Katie did a first class job, will be talking to her in the next few months to help organise my next trip.
As always excellent service from Dominic and his team - a great holiday
Wayne is the best Travel Manager around. All our friends love him...
Everything went very smoothly and I was impressed by the efficiency of your team. Well done, and thank you.
One hotel was poor and we believe it would be in your interest to drop it.
Guy Foskin was extremely professional, polite and helpful from the very beginning. He kept me updated right up to check-in and I will definitely be using and recommending DialAFlight again.
Excellent service - beats battling on your own with a laptop and complex websites
When you called to check I had everything organised I should have double checked - I'll pay more attention to the reminders next time! You guys are lovely!
Everything from your end was excellent. Only thing was Dollar car rental which had the slowest moving queue with only one member of staff.
Great service and competitive pricing - staff always customer focussed and competent -wouldn’t think about booking anywhere else
Excellent as usual
Very happy with the great service. My go-to travel company. Harvey needs special recognition for his excellent service.
I love DialAFlight. I recommend them to everyone. Really. They are so easy and I never feel on my own with troublesome travel needs. I am so grateful.
Elizabeth is out of this world - nothing is too difficult for her
I can’t suggest how to improve on perfection.
Fast, personal service. Rob is excellent.
As always things went as planned thanks to our fantastic travel agent, Reece. Never puts a foot wrong. He is the best.
Alamo were pretty poor. Very slow collection at San Antonioo airport but the car itself was excellent
It's not so much that 12-year-old girls know what they want to do when they hit California, it's that they know what they don't want to do - and that includes any form of sightseeing.
This meant planning our month-long road trip was a challenge. I love adventure, my husband Paul loves luxury, and our daughters Phoebe and Dora love access to wi-fi.
Our first stop was San Francisco, where we stayed at the Fairmont - lots of luxury to relax in after the flight. Our three days in the city were busy as we checked things off our must-do list: bike ride over the Golden Gate Bridge to Sausalito and ferry back via Alcatraz; window-shopping in the arty Mission District and queuing with locals for a wonderful lunch at Tartine.
As we eventually left San Francisco in our monster truck, I directed Paul to the infamous bends of Lombard Street. The girls whooped almost as much as he whinged.
Next stop was Napa Valley, where we had booked the Carneros Inn - which turned out to be one of the finds of the trip. Detached cottages are positioned around an organic farm. Cool restaurants, hilltop swimming pools, and outdoor bar areas with night-time fire pits are the only places where you notice that you are not the only guests.
NAPA VALLEY
We dipped in and out of Napa's famous vineyards, before heading 120 miles east to Nevada County and Grass Valley, where in the foothills of the Sierra Nevada you find the richest gold mines in California.
I find California's gold pros-pecting history fascinating, and as we traced the path down Highway 49, I tried to imagine the emotions of those tens of thousands who came to seek their fortune.
My commentary from the passenger seat was sporadically interrupted by Phoebe or Dora demanding that we stop to take photos at stunning vantage points, or capture the signs for improbably named towns such as Rough And Ready.
Our trip to Yosemite National Park was magnificent. Yosemite is definitely at its best when seen in a swimming costume at 7am from the middle of a glacial lake.
Heading west, we spent two days fascinated by the geek chic of the city of Palo Alto, where our girls worshipped at the altars of technology giants such as Apple. But before they got too used to the wi-fi forcefield that surrounded them, it was time to move to the coast.
SANTA BARBARA
We took a leisurely drive south to Carmel, where we had magical sunset picnics on the beach and watched whales off Point Lobos. Then it was on through the beautiful, rugged coastline of Big Sur to the El Capitan campsite near Santa Barbara. Paul was chuffed I had taken an executive decision and booked a luxury cabin.
We had a barbecue on our private terrace before witnessing the most magnificent sunset cloak the sky like a night-time rainbow - a truly special moment.
HOLLY WOOD
From the moment we turned on to Highway 1 the car was filled with cheers from the back every time we passed a sign counting down the distance to Hollywood. Twelve, it seems, is the age where the magic of the movie industry hits hard. My girls lap up everything Tinseltown. They loved the fact we were hanging out in the same town as Hunger Games star Jennifer Lawrence, or that any nailbar could be full of Kardashians, or any juice bar packed with Beckhams.
We pandered to them, searching the internet to see where the stars dined, and then booked a table at the same spots.
The anticipation made for fun dinners, and rubbing shoulders with Hollywood royalty such as Di Caprio, Clooney and even a Baldwin led us to compile a list of DVDs we must see upon our return.
We stayed in full glamour at the London hotel in West Hollywood, where a sneaky afternoon cocktail by the rooftop pool became my little luxury. And of course we had to photograph the sign in the hills, visit the Chinese Theatre and sit on the Friends sofa on a Warner Bros tour, before heading back to the coast.
Our last five days were based at the ever-so-cool Viceroy in Santa Monica. There was much to do - trapeze school on Santa Monica Pier, a morning bike ride to Venice Beach, an evening trip to a basketball match and a surf lesson in Malibu.
We had been exactly a month in California - and both girls are determined to return as soon as possible to continue exploring.
First published in the Mail on Sunday - May 2017
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