020·7962·9933
The staff were so helpful. I travel a lot and use DialAFlight every time
Good communications whilst being stuck in Barbados. Helped me with alternate flight, always responded and called me back as I could not make outgoing calls on my phone
You arranged our return flights to Barbados but within two hours of arriving we were told that our cruise was cancelled. You then arranged for us to fly back to the UK 24 hours later and since arriving home have provided an excellent customer service.
Always very helpful. Tyler is the person I deal with and he always sorts out any problems quickly.
Thanks to Logan and Cody for all their help. We are all home safely after having to return early from our holiday. Hopefully we will be booking our next trip when all is well.
Thanks so much for all your support. I truly appreciate all of you and the help you gave me to get back to the UK safely. Thanks to Bradley and all who helped.
We have used DialAFlight for over 12 years and cannot praise the team enough for their excellent support. From the early days of handling an airline going bust to repatriating us this last week under very difficult circumstances your professionalism and personal care has always been exceptional. We must have been through your entire team this last few days, calling you at all hours, but every one of you has continued to provide that special service we have come to take for granted. You have a unique team spirit that is rare these days and we wish you all the very best.
Adele is always on hand for any help we may require and is a pleasure to do business with.
Very helpful agent - excellent value flights and good communication.
Wonderful service as usual, thank you
Very efficient service in a very stressful time
Jordan was superb during this difficult time for travel. He allayed my fears and ensured we shall use your company always in the future. Well done him!
We were impressed with the interest John showed. Very personal and considerate.
Without you we wouldn’t be home. Thank you Spencer. We wouldn’t travel if we didn’t have you and your team.
I missed my flight but you found me a fight 2 days later while Virgin could not get me a flight until Friday
Ben was very efficient and managed to get us home early from Barbados this past weekend. Excellent service.
Matthew gave us outstanding service and got us home safely
Laura helped us return to the UK with new flights. Virgin Atlantic would have left us behind after cancelling our flights.
You are all brilliant
Can't thank Tim enough for the excellent service he always gives us
Teddy and Brian looked after us and got us home under very difficult circumstances
Noah is excellent - giving me a good deal each time I book through him
I can highly recommend DialAFlight, the customer service was excellent and the staff highly professional and helpful.
Everything went well until Covid 19 spoilt in in many ways but service at DialAFlight was excellent particularly that of Luke and Laura. Most helpful and friendly.
Nick and his team were on hand whenever we had a query especially when we thought we might not get back from Barbados on Thursday.
As always it was quick and easy to contact your very helpful and knowledgeable staff. Flight was changed quickly and I got home safely
Lawrence listened to our needs and delivered exactly what we wanted
Jenson contacted us in St Kitts to let us know our plane was flying
Mickey was excellent in getting us home in these difficult times. Will definitely use again in the future.
We would just like to thank Richard and his staff for all your help in getting us home.
Last Christmas, my sun-loving mother opened a small box, which had an airline luggage tag inside it. We were off together to Saint Lucia, one of the Caribbean's most attractive islands.
Specifically, to Anse Chastanet, in the jungle on the west coast of the island near Soufriere. It doesn't allow children, and so this promised to be a complete break for both of us (it does allow grown-up children, so I was allowed to go!).
Embracing Saint Lucian culture, the rooms and restaurants are decorated with native fabrics and the smiling staff are resplendent in traditional dress, with small numbers in their hats that reflect their marital status; one for single and looking; two for engaged; three for happily married. We liked to keep an eye on their hats throughout our stay for any change of status.
The hotel sits on a steep hill. On one side, rooms look over a perfectly formed sandy cove; on the other, the view is the Pitons - those dramatic mountains that rise out of the sea like prehistoric fangs.
Staff are always smiling
It all reflects architect owner Nick Troubetzkoy's passion for nature. He plainly wants the foliage and the flowers, and the birdsong, to be an integral part of your holiday. The resort encompasses 600 lush tropical acres with two soft sand beaches. It's a World Heritage Site and the resort’s two crystal-clear bays are part of a designated marine reserve protecting miles of colourful coral reefs teeming with tropical fish.
Mr Troubetzkoy is obviously committed to green principles and is extremely environmentally conscious.
A dozen of the rooms are tucked in behind the coconut palms that line the beach and the remainder are built on the flower carpeted hillside. To make the most of the panoramic views and the refreshing trade winds, the octagonal whitewashed cottages come with wrap-around flower-draped balconies and louvered windows.
There are some very quirky and appealing touches to some of the suites. In one, the balcony is built around a full-grown red gommier tree; in another a flamboyant tree drapes its red blossoms around the balcony. Some have their fourth wall open entirely to the vistas, yet are still completely private.
The ethos is to embrace the outdoors: there is no glass, rather shutters that allow the gentle breeze to drift in.
No phones, no TVs, no air-con, not even any curtains.
Enjoy panoramic views of St Lucia's tropical jungle and its iconic Pitons
We were woken each morning by the jungle cacophony, as though the birds were screaming for us to get up and make the most of every moment.
A gentle routine started to emerge.
After breakfast in the treehouse restaurant, I'd put on my gym gear. But instead of pounding the cross-trainers, I'd spend a sweaty hour exploring the jungle trails behind neighbouring beach, Anse Mammet. That took care of any guilt about spending the rest of the day horizontal.
My mother normally loves nothing more than to be out exploring the local markets, finding a great fishmonger and creating abundant feasts for her extended family. Here, she had little choice but to relax.
One afternoon, seduced by the promise of colourful reefs and abundant marine life, we boarded a boat for a snorkelling safari at the foot of the Pitons.
Julia, our guide, led us for an hour, wending our way above the underwater rock formations, signalling to creatures hiding in dark crevices or camouflaged in the coral.
She taught us how to dive to the shallow sea floor to get a better look at the shy puffer fish and pointed out a turtle drifting past.
Above Anse Chastanet lies Jade Mountain, a sister hotel that is different in character.
Jade Mountain, in the hills above Anse Chastanet
It's a modern structure that looks like something from the sci-fi series Lost, with a maze of walkways and bridges leading to the 24 huge rooms.
Our week was spent eating our way through the menus of the different restaurants. Our favourite evening was spent at Apsara, on the torch-lit beach, the waves a few metres from our table.
The food is a fusion of Caribbean Indian, like nothing we'd tasted before and utterly delicious. A week of eating, sleeping, swimming, snorkelling, reading and chatting passed in a flurry.
The bond between my mother and me has always been strong, but to spend a whole week together in such glorious surroundings was a rare treat.
My mother said it was one of the best holidays she's ever had - and I don't think she was just being polite.
Amazingly, it is simple old-fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!
Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online, which also saved them money.
Our team of 300 travel managers has been arranging tailor-made holidays for almost 40 years and we believe no one does it better. Judge for yourself.
Not quite what you're looking for? We can easily customise an offer to suit your exact requirements
Airport Lounges from £25
Once you’re through security leave the crowds, kids and chaos behind you with a visit to one of our comfortable airport lounges.
All offer complimentary food, drinks, wifi and newspapers with some also including Fastrack through security. Prices from £25.
Use our speedy private transfer service to avoid the stress of finding your way out of the airport terminal and looking for a taxi or bus on arrival.
With our meet and greet service, our driver will meet you in the arrivals hall. They will monitor flight arrival times giving you peace of mind that someone will be waiting for you with a name board even if your flight is late.
They will then assist you with your luggage and organise a private transfer directly to your hotel - there’s no waiting around for other passengers for shared transfers!
So no queues, no delays and less stress.
Let us extend the personalised service of your booking into your holiday with great prices on business class flights ready to add a touch of class to your trip.
Take the stress out of travelling with a host of wonderful perks on offer from priority check-in and premium lounge access to chauffeur service and fine in-flight dining, plus the supreme comfort of a fully-reclining seat.
Call us to see how much you could save on Business Class flights.
All customers can take advantage of exclusive premium rates we’ve negotiated for our portfolio of business clients. We’ll maintain your preferred airline loyalty programmes and you’ll have 24/7 support wherever you are in the world.
