Your calls always answered within 5 rings.
Courtney arranged everything for us and we felt we were in excellent hands throughout. It was very helpful to be able to ask questions regarding seat allocation on Qatar
Usual excellent service. Had a great time. Would go nowhere else to book my Australian holidays. Well done Ralph. DialAFlight is the best
Thank you so much, your customer service is excellent.
Very smooth trip. Thanks so much for all your help arranging flights. Kids first time in Australia and had a blast, really enjoyed the variety of places we travelled to.
You have been just brilliant and your assistance was invaluable. Staff polite, friendly and knowledgeable and great in an emergency situation.
Excellent trip, unfortunately luggage lost on return and still not received!
Gordon goes way and beyond every time
Very helpful indeed. Great organisation to deal with
I would not recommend breakfast at the Crowne Promenade Melbourne. Zero star rating from us.
The help was there when needed. All the information was well presented and given in plenty of time. It made this first time, flying solo on a long trip, feel very confident.
Everything OK till Dubai airport on way back. Total mess, no organisation, no help. The airport can’t deal with a crisis. Just pathetic.
Can’t fault the service I received by Graham and everything went according to plan. It was great to get a pre-flight call from him to ensure we had everything in place that we would need. As it happened, we hadn’t so it enabled us to get the missing documents. But I would not choose to fly Air Malaysia again. On the other hand, New Zealand Airways was outstanding. Probably the best flight I’ve ever had and I’ve had a lot.
Yet again excellent service from the team at DialAFlight. Will definitely use again.
As always, DialAFlight have been excellent in organising our flights to Australia. Jordan Fell has usually been our contact and is professional and friendly but all agents we have spoken to have been great AND the phone is answered within seconds….always a bonus.
As always Chloe and Lloyd were there to advise and reassure us when our original plans changed on our flights back from Australia
Just keep up the good work. Impossible to fault you.
All went very smoothly. When I phoned Ruby from Brisbane with a query about my flight home, she checked immediately and phoned me back and confirmed that all was in order. Very reassuring. I will definitely use DialAFlight again. Very grateful.
Leah Jessep is both knowledgeable and prompt in all her communication, many thanks.
It has always been a pleasure to deal with you as you have a wonderful manner and so does Molly! Would not ever think of changing from DialAFlight! You are the best!
Good service will use again
Great company to deal with. Will definitely use this option again
Everything was spot on. Good to know you could be contactable at any time. You responded to my query very quickly setting my mind at rest.
Great service from Ivor who kept us up to date with everything before we left. The app is great having everything listed. We did have a problem with not being able to check in with the airlines in New Zealand but think this was an airline error.
Always very friendly and very helpful - nothing is too much trouble.
The reason I didn’t give a 5 for performance is for not calling back when saying you would. This is the only blip in otherwise fantastic service I always get from DialAFlight.
From start to finish the process was excellent. I've used DialAFlight a few times and i would definitely recommend
I particularly like the personal touch and knowing I could contact our manager any time I had a query, which I did, being quite naïve about modern flying. I should have contacted Visa to let them know we were going to Australia as they blocked my card when I needed it and caused a lot of stress. That's not the fault of DialAFlight but it may be advisable to let people know before they travel.
My only comment is to let people know there might be a terminal change at Dubai.
Very good service
Stress the need for any visa application rather than placing it in the small print.
Some might remember a TV show of seven years ago called The Young Ones (not to be confused with the comedy series of the Eighties), in which six celebrities in their 70s and 80s attempt to overcome some of the problems of ageing by harking back to the 1970s.
They spent their time in a country house decked out as a 1970s time capsule. The idea was to transport them back to their heyday - they walked on shag pile carpet and watched Crossroads, sipping Dandelion & Burdock, to see if it improved their ailing health and failing memories.
The six were cricket umpire Dickie Bird, dancer Lionel Blair, newsreader Kenneth Kendall, radio presenter Derek Jameson and actresses Sylvia Syms and Liz Smith - and it seems that taking them back to a world where everything was strictly 1975 had a miraculous effect. The experiment, particularly the part involving shag pile carpets, was very successful and they did feel younger.
I mention this because I met a very clever man called Bengt in Bequia, a tiny island just a speedboat dash from Mustique, who is conducting a similar experiment. Bengt is the proud owner of the Bequia Beach Hotel, which is full of couples of a certain age congratulating other couples for being so much younger than all the other couples of almost certainly the same age.
Trapped in time
For Bengt, you see, has created a perfect time capsule. By the time you've checked into one of the 1930s colonial-style rooms with 1950s-style posters, and followed 1960s-style wooden signs to the bar and ordered your first Dark 'n' Stormy, you're already feeling 20 years younger.
It's not just the decor, agreeable though it is. Everything here exudes old-style charisma, a Pathé newsreel picture of how the Caribbean used to be before the big bucks and giant cruise liners steamed in.
There's nothing fusty about the Bequia Beach Club, but everything is as it should be. Charming open-air restaurant on the beach: check. Delicious fresh seafood: check. Friendly but unpushy staff: check. Secluded stretch of sand fringing a gently swelling ocean: check. Cool pool with mysterious rejuvenating powers: check. Friendly faces at the bar swapping rum-punchy gossip about how Carole Middleton put people's noses out of joint in Mustique: check.
The island, which hasn't changed much since Harold Macmillan stayed here (someone told me they'd read he came up with 'You've never had it so good' on the island) is proud of its Royal connections.
Princess Margaret once dropped anchor off Bequia. As a result there's a rather fetching beach named after her. A 30-minute stroll away is the capital, Port Elizabeth, a scruffily teeming one-street town packed with shops, markets and harbourside bars.
Forty minutes away by twin-prop plane is the five-star Coral Reef Club in Barbados, where we stayed for our second week. It, too, exudes old-school cool, although this time for very A-list guests.
Had they wished, the owners of this hotel could have adopted the Bequia naming policy and christened its beach after visiting royalty. Or you could now be staying in a Harold Pinter, Agatha Christie or Prince Harry suite. All have enjoyed the hospitality of the O'Hara family, who have owned the hotel since the 1950s.
But this is the kind of hotel where the rich, famous and we lesser mortals can drift in and out incognito.
No wonder Agatha Christie was inspired to write A Caribbean Mystery here.
There's still an air of exotic mystery about the place, as if a man in tennis whites might appear at any moment among the palms and confess to Miss Marple that yes, it was he who committed the heinous murder in the bougainvillea and he doesn't care who knows it.
Every room is high-spec and the restaurant is high-end. But Coral Reef hasn't lost sight of the good old days. You can bet every dry martini here is shaken, not stirred.
If you hanker after a nightclub, well, that's just a short car ride away - this is hip and happening Barbados after all. But at the Coral Reef it's more cocktails and cool crooners.
Family values
The Coral Reef Club is built on good old-fashioned family values. And that's down to the O'Haras. They may look as if they've stepped out of a Ralph Lauren catalogue, with their brilliant white shirts and glossy good looks, but they are a very real sleeves-rolled-up presence in the hotel.
Matriarch Cynthia glides around the reception rooms and hosts an elegant cocktail party once a week, and sons Mark and Patrick patrol the restaurant.
This is not just their livelihood, it's their home, and you are made to feel like their guests, not just hotel guests.
First published in the Mail Online - February 2017
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