Excellent customer services 10-10
Excellent service and trip - can’t wait to make our next booking!
Always a great service
Brilliant holiday destination. Had the best time and would love to go back.
Another well managed booking, all ran smoothly. Holiday was fantastic. Galley Bay Antigua was luxurious.
It was very helpful to speak to a person when I had to make a change in travel plans.
Guy was incredible and ensured our whole holiday was perfect from start to finish. Thank you so much
Excellent service from Dylan as usual
Great. Always OK with service given.
BA plane two hours late taking off. One hour late returning. No apologies, not impressed with their customer care. Missed connection coming home.
Ashley was amazing. He was very patient whilst we were deciding on the perfect location for our family holiday! Once we had eventually nailed it down to a location he was able to come up with a selection of resorts within our price range which helped making a decision very easy!
Elliot is the best
Robbie was amazing. Very helpful
Wayne Bailey is excellent and always responsive
Firstly thank you to Emma for sorting out the filghts, she was very helpful and always happy to take my call. With all connections getting back home, it took us 19 hours to get back to Gatwick, now I understand why - Winair are short of staff, hence all the notifications from you that the flight times had been changed. I will not be useing Winair again, for now. Prefer to pay the extra money and use the French or Dutch Airlines to St Maarten.
Any problem always fixed quickly.
DialAFlight deliver what they promise. Abbie is always helpful and goes above and beyond to ensure all our travel needs are met.
Thank you very much Tommy for the organisation and support. Mum had a fabulous birthday.
Stuart always goes above and beyond, never lets us down and is always there if a problem arises
Tara was absolutely excellent in helping us find and book the honeymoon of our dreams. I can’t speak highly enough about how great her communication was, how friendly and polite she was, how knowledgeable she was on the best destination during this time of the year, and helping us find the best available trip for our budget.
James was extremely helpful and supportive
Very impressed with DialAFlight and keeping in touch up to a few days before travelling. Flights are also reasonable with options on payments.
Trevor and his team were very knowledgeable and kept us informed. Their customer focus had our best interests in mind at all times making us feel valued customers
Excellent service once again from Darryll and the team
Fantastic customer service from Calvin. He was patient and accommodating with our request which helped make our holiday a memorable one.
Great service and a pleasure to deal with
Jason is an excellent manager
Always great to work with such a great team.
Jamal was amazing - great service, helpful and our holiday was perfect.
As always you delivered a fantastic service. Efficient, reliable and helpful. Thank you DialAFlight and especially Amelia
Just when you thought it was safe to order another coco loco and settle into snooze on the lounger, along come the wellness warriors to liven up your holiday.
Healthier holidays are booming as travellers demand more from their vacation. Yes, there are still lazy beaches, rum-laced happy hours and multi-course meals. This is the Caribbean after all.
But my particular hideaway has added new activities including floating fitness classes, happy hour sketching sessions and mindfulness from an in-house psychologist, inspired by health-conscious guests.
And while this is definitely not a boot camp kind of break - it’s still perfectly acceptable to get busy doing nothing if that’s more your thing - the fact that there are some ‘good for you’ options available is good to know.
I stayed at Galley Bay resort in Antigua, an Elite Island Resort - and this is how a typical day panned out...
8am We wake to the sound of waves and birds. With most of Galley Bay’s 98 rooms and villas being directly on the beach, for anyone looking to use their holiday time to connect better with themselves and nature this is a beautiful way to start the day.
8:30 It’s the first tough choice of many: whether to blow the cobwebs off with a paddle beside the pristine beach, a jog around the palm trees and turtle sanctuary, or a quick gym session.
9:30 A relaxed breakfast at the beachside restaurant where the healthier options include fruit, yoghurt, eggs and fresh juice. If you intend to leave Antigua fitting into the same jeans you arrived in some willpower will be required as this all-inclusive has a knack for knocking up devilishly moreish pancakes and French toast. We're trying to take it in turns - one day on, one day off from the most naughty things. Because life should be about balance, right?
11.00 Getting physical with the new floatfit classes in the pool (or the sea if you’re staying at the St James’s Club on the other side of the island). The class is a 20 minute HIIT (High Intensity Interval Training) workout including burpees, lunges, squats, mountain climbers and planks on a floating ‘aqua base’ board (like an inflatable surfboard) and is a brilliant way to get a bit fit while topping up the tan and having a giggle (the poolside sunbathers watching us wobble into the water are definitely getting a laugh).
The class is free (all activities at Elite Island Resorts, including daily yoga, hiking and watersports, are included in the price of a stay) and working out like this on the water offers a low impact activity that is suitable for all ages and fitness levels.
12 noon Lunch in the Gaugin restaurant, which features romantic thatched cabanas and serves up delicious grilled seafood.
15:00 A spot of sunbathing, on a private lounger near the room, a hammock by the pool or a rocking chair on the deck.
17:00 Back to the pool for a short stretch class on the aquabase boards. This time I fall in only once.
18.00 A chance to reflect on the day at Happy Hour. Every hour is technically Happy Hour at the all-inclusive Galley Bay bars, but this is when guests like to congregate before dinner. And now the resort is serving up bespoke ‘Ink & Drink’ sketch books alongside the sundowners to offer visitors the chance to colour themselves calm with designs by Puffin illustrator Adam Stower and mindfulness tips by psychologist Dr Nicole Gehl.
A good colouring session has been linked to relieving stress and anxiety and Adam’s sketches of the property’s views and nature are a great way to be mindful of the jaw-dropping location we are in. We also love Dr Gehl’s simple tips on taking the qualities of a great holiday home with us.
20:00 A quick visit to the Rum Shack, where it's possible to taste more rum than is decent before dinner.
21:00 We finish the day with dinner at Ismay’s. This is the resort’s most charming restaurant, named after the longest-serving member of staff, and the perfect place to celebrate a special occasion. As we settle at one of the romantic tables on the beach we decide to practice some of Dr Gehl’s methods, focusing on the feeling of the sand underneath our feet, the sound of the gentle waves and the taste of cold champagne as we toast this beautiful place.
First published in the Mail on Sunday - April 2017
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