Your calls always answered within 5 rings.
As always, very helpful & accommodating.
Danny is an excellent travel manager. He contacted me before the trip to make sure all was sorted. I have been booking with DialAFlight for 17 years
All worked out perfectly - and it was a complicated trip with many moving parts and 6 people starting in different countries. The DialAFlight app was easy to use and a great way to have everyone connected and updated as flight times changed in the lead up to the multi-faceted travel plan.
Just booked flights this time but always reassured by DialAflight's attention to detail. A call from our agent Ashley a few days before our trip meant so much.
Dominic was fantastic. This was the second time he assisted me, and his customer service is exceptional.
Can always depend on Roger to get me the best deals, special assistance, seats and keep me updated. Always polite and patient.
Thanks so much for your help William, especially with the Heathrow fire - you were still able to secure us a flight the very next morning. Well done!
Everything was perfect
You were great from the start with your help and advice and we knew you were there for us if we needed you. Thanks for being the "belt and braces" of our holiday.
As good as ever, thank you Fraser. You take all the stress out of travel
Customer service levels from Ryan and Guy are very high. Have used them for a long time now and trust their recommendations.
The only downside was not having a DAF rep to inform us of tours and activities
It all went really well. I'll give feedback on the hotel so you can inform other clients of the pros and cons in more detail
Hannah has been amazing with her customer service throughout
Inter Caribbean Airways have a reputation for being late. We were delayed 2 hours at Barbados awaiting flight to SLU. This airline is disorganised and has few controls, resulting in passengers taking oversize cabin baggage on board and then having to transfer it to the hold. Caribbean Airlines much better organised.
Vinnie is fantastic!
Excellent service from Ralph and Tristan. We were impressed with the service and will definitely be reccommending DialAFlight to family and friends. Many thanks!
A very reliable travel company. Wouldn't use anyone else now that I have discovered DialAFlight.
Everything you did for my trip was perfect, many thanks
We were surprised by the resort fees, completely unaware that there would be extra charges of $36 per day!
Everything was so easy and I did not have any worries at all. I was very happy with the customer care and support from Fraser
Perfect trip
Orlando Spragg always supports the client and provides an excellent service.
The crew were excellent but surprised for a 3 hour plus flight no food available other than a bag of pretzels. I appreciate it's BA economy but even Ryanair offers food if you pay for it
Very professional, excellent customer service. Book your flight, get your itinerary without delay, relax. DialAFlight will keep you up to date and are available throughout.
Always book with Kieran Greenfield, best there is.
Michelle is always polite and helpful no matter how many times we ask her to cancel or alter our travel arrangements.
Virgin Upper Class return flight on AirBus 300 with angled offset seating was not practical or comfortable'
Our holiday to St Lucia was one of the best we’ve had and Hotel Stolentime was exactly what we wanted with so many activities included. Thank you.
Glen did a great job!
Stepping on to Rockley Beach for my evening swim, I spot a young lifeguard finishing his shift. He walks out on to the platform of his yellow lookout tower, locks the door, then drops the key through the open window.
Five minutes later, his replacement arrives, sticks his hand through the window and - wham - he's in.
This little scene tells you everything you need to know about Barbados's laid-back south coast. Historically, this stretch of the island has been considered inferior to the West - or 'platinum' - coast, which is studded with mega-villas belonging to the likes of Cliff Richard and Wayne Rooney and ultra-fancy hotels such as Sandy Lane, where Simon Cowell enjoys cream teas served by gloved staff.
But the south coast is having a deserved moment, part of a palpable fresh energy that's sparked a surge in numbers from younger, less affluent visitors keen to leave their hotel compounds and explore. Which is super-easy on an island that's only 21 miles long and 14 miles wide.
New hotels are springing up with a more youthful vibe than their grand, staid West-coast equivalents. I'm staying at The Rockley, a four-star hotel designed for 'travellers with an adventurous mindset', whose unpretentious and quirky feel is inspired by European boutique hotels.
The entrance is flanked by a huge yellow grandfather clock, with no hands, because - as Terina, who checks me in explains with a grin - 'time stops at the Rockley'. My suite (there are 49) has a glorious beach view, a kitchenette and is decorated with vibrant rugs and cushions adorned with Bajan slang words such as 'liming' - hanging out with friends and family - and 'lickrish' - loving good food.
Engaging in both these activities is easy.
From the Rockley, it's a minute's walk to the newly-constructed boardwalk that hugs the coast all the way to Bridgetown. With hummingbirds flitting around my head, I pass fishermen perched on the seawall, families strolling and joggers sweating, before arriving at Tapas, one of the south coast's most popular restaurants, for a shrimp curry.
To make life ever simpler, Tapas (along with other popular local restaurants) is part of The Rockley's Dine & Sign programme. This means you don't even need to produce a credit card at the end of the meal - just sign a chit that's added to your final hotel bill.
I'd happily spend a week pootling from The Rockley to the beach (the hotel provides vouchers for free sun loungers - though umbrellas cost an extra £3 a day) to Tapas and back again, but we hire a car for a day's touring. It's cheap, although the downside is that the satnav works only in Mandarin.
The upside is you can easily find your way by following the bus stop signs, which are marked either 'to city' - that's Bridgetown - or 'out of city'. A morning is long enough to work our way up the wind-battered east coast where waves are for world-class surfers but the bleached sands are unmissable.
As you head north, horses and cattle graze (with egrets on their spines) on rolling green fields that remind me of the West Country. At the island's tip we admire the bubbling and swelling Atlantic (whales are frequently spotted here, but we're unlucky) before turning south down the West coast to see if we're really missing anything. We stop for dolphin (don't worry, in Bajan this means Mahi Mahi not Flipper) and chips in Holetown, a cluster of cutesy clapboard houses that happens to boast a vast branch of Cartier.
It's hard to check out the beaches, even though they're all public, because they're blocked from view by the walls of mega-mansions. But we do manage to check out Sandy Lane's strip of sand (FYI the pathway is bang next to Rihanna's house). We don't see Simon Cowell but we spot a lot of lookalikes turning scarlet on padded loungers.
Back at Rockley Beach, families bask in the sea as the sun descends into the water. Tourists sip Banks beer on their loungers, while locals enjoy a lively card game under the branches of a Casuarina tree. Frankly, Simon, Cliff, Wayne et al can keep their West Coast. They're the ones missing out.
First published in the Daily Mail - November 2024
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