Your calls always answered within 5 rings.
Sadie gets 10 out of 10 for service
Helen was quick to react to the flight being changed by Virgin which meant we didn't lose a day of our holiday. In addition she was sensitive to a couple of issues our friends were experiencing which prevented them from joining us on our holiday.
Have been using DialAFlight for many years.
Callum did a great job once more
Owen Burrell is a star!
Regular contact very good
As always - amazing
Virgin Business Class is inferior to others we have used. They have crammed too many seats in ..
Richard and George were fantastic throughout - they are a credit to your company and brand.
Have had first class service from you since 2020 when we first used you.
As usual, Sean Furnival gave us a good price and excellent holiday.
Fabulous service - thank you!
Aidan was extremely helpful, was able to respond to all questions and even rang me to discuss. Excellent customer support
Thankfully I received your email regarding the relief charter flights from Jamaica and this information enabled a relative to get back to the UK (they never received this information from British Airways).
Absolutely wonderful holiday, thank you Patrick
Sean was excellent. Very helpful, professional and efficient
Always excellent service from Stan the man. I can trust DialAFlight to search out, sort and send me there. I recommend you highly to my circle.
St James had great water sport facilities included: Hobby Cat, wind surfing, paddle boards and canoes. The staff gave free lessons to get you started.
Gavin made sure we were ready for our holiday and had all the information we needed.
Jordan went over and beyond. Even during the disastrous Hurricane Melissa he was checking on me to ascertain my wellbeing. Thank you
Added charge for seat allocation after purchasing travel, not really acceptable. I did not think Virgin was going to follow the Michael O'Leary attitude to their customers.
Absolutely fantastic. Could not ask for any more. The service you receive just gets better every time
Excellent service from Dennis - everything went smoothly so will definitely book through him in the future.
Wayne looked after us and took care of everything as always. A few of my friends are now using him too.
Zoe is always great to work with, very efficient and knowledgeable
Was disappointed that Virgin charged an extra £900 for changes made to fly dates that took less than 5 minutes to alter
Matthew was great as always
Very responsive, personable service and quick and easy to speak to advisors. Ian Newton was extremely helpful in resolving issues for us whilst on holiday.
Excellent service from start to finish. This is the third time we have used DialAFlight and would thoroughly recommend them. A pleasure to deal with.
I would like to thank Connie for her patience with my continuous questions and nervousness! I still don’t understand why Virgin badger us to check in online when they do so anyway when we arrive at the airport.
Stepping on to Rockley Beach for my evening swim, I spot a young lifeguard finishing his shift. He walks out on to the platform of his yellow lookout tower, locks the door, then drops the key through the open window.
Five minutes later, his replacement arrives, sticks his hand through the window and - wham - he's in.
This little scene tells you everything you need to know about Barbados's laid-back south coast. Historically, this stretch of the island has been considered inferior to the West - or 'platinum' - coast, which is studded with mega-villas belonging to the likes of Cliff Richard and Wayne Rooney and ultra-fancy hotels such as Sandy Lane, where Simon Cowell enjoys cream teas served by gloved staff.
But the south coast is having a deserved moment, part of a palpable fresh energy that's sparked a surge in numbers from younger, less affluent visitors keen to leave their hotel compounds and explore. Which is super-easy on an island that's only 21 miles long and 14 miles wide.
New hotels are springing up with a more youthful vibe than their grand, staid West-coast equivalents. I'm staying at The Rockley, a four-star hotel designed for 'travellers with an adventurous mindset', whose unpretentious and quirky feel is inspired by European boutique hotels.
The entrance is flanked by a huge yellow grandfather clock, with no hands, because - as Terina, who checks me in explains with a grin - 'time stops at the Rockley'. My suite (there are 49) has a glorious beach view, a kitchenette and is decorated with vibrant rugs and cushions adorned with Bajan slang words such as 'liming' - hanging out with friends and family - and 'lickrish' - loving good food.
Engaging in both these activities is easy.
From the Rockley, it's a minute's walk to the newly-constructed boardwalk that hugs the coast all the way to Bridgetown. With hummingbirds flitting around my head, I pass fishermen perched on the seawall, families strolling and joggers sweating, before arriving at Tapas, one of the south coast's most popular restaurants, for a shrimp curry.
To make life ever simpler, Tapas (along with other popular local restaurants) is part of The Rockley's Dine & Sign programme. This means you don't even need to produce a credit card at the end of the meal - just sign a chit that's added to your final hotel bill.
I'd happily spend a week pootling from The Rockley to the beach (the hotel provides vouchers for free sun loungers - though umbrellas cost an extra £3 a day) to Tapas and back again, but we hire a car for a day's touring. It's cheap, although the downside is that the satnav works only in Mandarin.
The upside is you can easily find your way by following the bus stop signs, which are marked either 'to city' - that's Bridgetown - or 'out of city'. A morning is long enough to work our way up the wind-battered east coast where waves are for world-class surfers but the bleached sands are unmissable.
As you head north, horses and cattle graze (with egrets on their spines) on rolling green fields that remind me of the West Country. At the island's tip we admire the bubbling and swelling Atlantic (whales are frequently spotted here, but we're unlucky) before turning south down the West coast to see if we're really missing anything. We stop for dolphin (don't worry, in Bajan this means Mahi Mahi not Flipper) and chips in Holetown, a cluster of cutesy clapboard houses that happens to boast a vast branch of Cartier.
It's hard to check out the beaches, even though they're all public, because they're blocked from view by the walls of mega-mansions. But we do manage to check out Sandy Lane's strip of sand (FYI the pathway is bang next to Rihanna's house). We don't see Simon Cowell but we spot a lot of lookalikes turning scarlet on padded loungers.
Back at Rockley Beach, families bask in the sea as the sun descends into the water. Tourists sip Banks beer on their loungers, while locals enjoy a lively card game under the branches of a Casuarina tree. Frankly, Simon, Cliff, Wayne et al can keep their West Coast. They're the ones missing out.
First published in the Daily Mail - November 2024
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