Declan's help was much appreciated. Thank you.
A nice touch that Noah called me the day before my flight
Fantastic service from Jessie and Callum
Customer service was excellent
Keep on doing what you do!
Bella arranged my flight at very short notice - if I had not had the luck to find her there was no way I would have made it to Barbados. I sing her praises every day and your company will be my first port of call for future adventures
Excellent service as usual plus help with compensation claim re disrupted flight
Stevi and Fergus were excellent. Nothing was too much trouble for either of them - especially when I booked the wrong hotel at the beginning!
I have booked many times with Connie Lau. She is outstanding and friendly. I can email her at any time and she will get back to me with options and prices within 24 hours. Prior to departure Connie ensures that everything is in place for travel. Nothing is too much for her.
Superb once again. Thanks for all your help .
As always, a professional service with updates along the way as necessary. Always pleased with the service provided by DialAFlight.
The service by DialAFlight was great but British Airways has severely declined in quality. Seats were very cramped and poorly designed so the space under the seat in front wasn't clear for bag and feet due to metal structures. Will not be travelling with BA again. Unpleasant start and finish to our lovely holiday.
The usual excellent service. Wonderful trip went like clockwork
Great service, will absolutely be using again and will refer. Only feedback is that when quotes are given try to give an indication of if and when they may be subject to change.
Once I book with DialAFlight I can relax. Thank you Callum
It all worked perfectly thanks.
Am always happy with Bradley and his team. The personal touch is amazing and the prices are always the best.
Vinnie is consistently good with recommendations and organisation. Another memorable trip.
All OK except the transfers
Excellent service especially from Elisabeth Lidbury
We loved our stay in St Lucia - thanks to Lloyd as always for a good recommendation! That was our first time with all inclusive
Good service as expected.
Always good
Patrick, our customer service representative was excellent. He was available to answer any questions. He was professional, knew his products and knowledgeable. It was easy to contact him when abroad and all transfers went according to plan. I would book again with Patrick because of his consistent , reliable and outstanding customer service.
I have booked all my transatlantic holidays with you for the last 10 years. Tony Judge is very goodand never lets us down
Simply the best
Oliver Orr is a good agent with excellent customer service skills. Always goes that extra mile.
My adviser Oliver Orr was magnificent In arranging and keeping us up to date. No request was too much trouble for him.
Good communication and prompt action regarding flight changes
Always a good service
The most dreaded words I know are 'closed for refurbishment'.
Whatever they apply to - a favourite hotel, restaurant or bar - they inevitably signify the end of something I love and the beginning of something I will loathe.
Professionally I crave sudden change - I'm in the news business. But personally I yearn for the opposite. I'm a creature of habit.
So for years I've regularly returned for a 'lads'' holiday with my three sons to the same Caribbean resort - Jumby Bay, a 300-acre private island with 40 hotel suites and 50 private homes off the coast of Antigua.
We stay in the same two intercon-necting suites, sit on the same stunning beach all morning, play afternoon cricket on the same 22ft stretch of sand, dine in one of the same delightful three restaurants - and I get mocked in the same merciless manner by my offspring before finally collapsing in the same gorgeously appointed bedroom.
It's been an utterly reliable, gloriously peaceful break from media frenzy.
But as I was booking my most recent trip, back came an email saying: 'New management: Complete Design Transformation'. Even worse, the refurb would be going on while we were there. Nightmare beckoned. We flew there full of fear and trepidation.
One of Jumby Bay's many beauties is that it lies a two-minute drive and five-minute ferry from Antigua's V.C. Bird International Airport. Within 40 minutes of landing, we were at the resort, sipping a rum punch.
There are no cars: every guest gets a bicycle instead. Guests at the private houses have golf buggies. There are no locked doors to suites: the island operates on trust.
I could trust the old 'Jumby Bay', run by Rosewood Resorts under the cultured eye of its brilliant former general manager, Andrew Hedley.
But could I trust the new 'Jumby Bay Island', now run by the Oetker Collection? That was the big question.
My first surprise was the food. It was always good, but this time it was exceptional, especially in the signature Estate House restaurant.
The head chef was trained by French genius Alain Ducasse and it shows. Trust me, you won't eat better than this anywhere in the Caribbean.
Breakfasts at the ocean view Pool Grille were as lean and healthy or as sinful as you desired. And I particularly enjoyed the new lunchtime beach shack barbecue that delivered delicious lobsters.
My second surprise was the general standard of service, everywhere in the resort. It was, astonishingly, even faster and more consistently reliable than before.
The Jumby staff, many of whom have been there many years, take great pride in their work and their enthusiasm for the renovations was infectious.
Once I viewed the extensive 'structural changes', I realised why… and my fears promptly converted to three cheers.
This refurb is more evolutionary than revolutionary, executed by acclaimed Brazilian designer Patricia Anastassiadis. Oetker has introduced a spanking new beachfront infinity pool, a fabulous addition. It has also performed substantial upgrades to the water sports centre and luxury spa.
And the old Veranda restaurant and lobby area has been ripped up and replaced by an elegant new Italian restaurant and bar.
But none of this has changed the 'feel' of the place.
Many big names find peace and solace here. I've seen everyone from Sir Paul McCartney to Mariah Carey and Will Smith strolling along the beach, and no-one bothers them.
Last year, Barcelona football super-stars Lionel Messi and Luis Suarez were both at Jumby the week before we arrived, causing my sons to nearly disown me for not booking us in at the same time.
'Dad,' raged my eldest, Spencer, 'have you any idea how many Insta likes I'd have got for a beach kick-about video with those two?'
More than he'd get for playing cricket with me, definitely.
You can be as energetic or lazy as you like on Jumby. There's a great gym, some excellent floodlit tennis courts, and you can cycle wherever you like.
Or, like me, you can just take a gigantic metaphorical chill pill and do almost nothing. And I feel enthused by the new owner's commitment to preserving the best of Jumby Past, and excited by their vision for Jumby Future.
If I were writing a news headline about it, it would be this: BREAKING NEWS: Jumby Bay's back – better than ever.
First published in the Daily Mail - January 2019
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