Your calls always answered within 5 rings.
Regular contact very good
As always - amazing
Virgin Business Class is inferior to others we have used. They have crammed too many seats in ..
Richard and George were fantastic throughout - they are a credit to your company and brand.
Have had first class service from you since 2020 when we first used you.
As usual, Sean Furnival gave us a good price and excellent holiday.
Aidan was extremely helpful, was able to respond to all questions and even rang me to discuss. Excellent customer support
Thankfully I received your email regarding the relief charter flights from Jamaica and this information enabled a relative to get back to the UK (they never received this information from British Airways).
Absolutely wonderful holiday, thank you Patrick
Sean was excellent. Very helpful, professional and efficient
Always excellent service from Stan the man. I can trust DialAFlight to search out, sort and send me there. I recommend you highly to my circle.
St James had great water sport facilities included: Hobby Cat, wind surfing, paddle boards and canoes. The staff gave free lessons to get you started.
Gavin made sure we were ready for our holiday and had all the information we needed.
Jordan went over and beyond. Even during the disastrous Hurricane Melissa he was checking on me to ascertain my wellbeing. Thank you
Added charge for seat allocation after purchasing travel, not really acceptable. I did not think Virgin was going to follow the Michael O'Leary attitude to their customers.
Absolutely fantastic. Could not ask for any more. The service you receive just gets better every time
Excellent service from Dennis - everything went smoothly so will definitely book through him in the future.
Wayne looked after us and took care of everything as always. A few of my friends are now using him too.
Zoe is always great to work with, very efficient and knowledgeable
Was disappointed that Virgin charged an extra £900 for changes made to fly dates that took less than 5 minutes to alter
Matthew was great as always
Very responsive, personable service and quick and easy to speak to advisors. Ian Newton was extremely helpful in resolving issues for us whilst on holiday.
Excellent service from start to finish. This is the third time we have used DialAFlight and would thoroughly recommend them. A pleasure to deal with.
I would like to thank Connie for her patience with my continuous questions and nervousness! I still don’t understand why Virgin badger us to check in online when they do so anyway when we arrive at the airport.
Great resort and the beach was just there
Staff are wanderful
Excellent support throughout. I had the utmost confidence in the process and great communication with Dennis. Would use again and highly recommend to others.
Seats fine but disappointed with their positioning as we thought we would have middle aisle ones
Excellent service and the agent really seemed to care about getting me the best flight.
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I am writing this from a balcony at Blue Waters in Antigua and five pelicans are doing a fly past before dipping down towards the ocean in search of breakfast.
The air is soft and warm, not stiflingly hot, and there's movement everywhere - the sea, the palm trees, the puffs of cloud, the sail boats, the staff in that wonderful languid style which makes this part of the world so irresistible.
Getting what the Caribbean is all about means there's no point fretting.
Service will not be American snappy and you might not always get exactly what you order. But that is somehow part of the charm.
It took us almost an hour to find the excellent Coconut Grove shack restaurant on Dickenson Bay because the sign on the road had fallen down and no one had the inclination to put it back up.
Then, at Beachlimerz, a bar and restaurant on the northwest side of the island - popular with ex-pats and with good live music - my starter arrived 20 minutes after my wife's soup and getting a second glass of Sauvignon Blanc required patience.
But not minding about such a relaxed approach to things is what 'getting' the Caribbean is all about. The manager at the restaurant asked if we were having a good time. Of course we were having a good time.
To drive around the island on a Sunday morning when all shops are closed and pass churches where all windows are open and hear a Pentecostal choir in full voice, or a fire-and-brimstone preacher warming to his theme, is truly inspirational.
And to see children on weekdays dressed immaculately in school uniforms and never dropping litter on the ground reminds me of what we've lost at home. To get a flat tyre (as we do) and witness five men, one wearing a huge Rastafarian hat, all trying to out-do each other in the how-can-I-be-helpful stakes makes me long to return to this part of the world.
Blue Waters is on the north of the island no more than 20 minutes from the airport. Owned by a British family, it has undergone a steady refurbishment that has made it even more delightful.
You'll find it's all-inclusive central, with three choices of restaurant, immaculate gardens that attract an array of singing birds, adult-only pools, two easily accessible beaches and a new bar, where most nights there's live music.
People return year after year.We were here a decade ago and are impressed by the changes, not least the new Cove restaurant where the tables at the front are so close to the sea wall it's a wonder a passing mahimahi doesn't land on your plate.
Antigua has some of the best beaches and the colour of the water is so inviting that on more than one occasion near Darkwood Beach in the south west, we park the car on the verge and run into the sea like a couple of eight-year-olds.
Anyone new to the island has to do English Harbour, the only remaining Georgian naval dockyard in the world. It's changed a bit from when Nelson was here in 1784. He was only 26 and not popular with the locals as one of his jobs was to prohibit trade with ex-colonial Americans, which hit the economy.
From English Harbour, there's no excuse for not pushing on until you reach Half Moon Bay, one of the most beautiful unspoilt beaches in the world - for the moment. After a long legal battle it's to be developed, including a Rosewood hotel, due to open in 2021. A mile-long crescent of white sand protected by a coral reef, it's wide enough so that on certain days you can surf in the middle and swim in the calmest of waters on the two flanks.
When we arrive on a Sunday afternoon, a game of beach cricket is nearing its conclusion. Locals and tourists are taking part; a cardboard beer box is the wicket.
I go all sentimental and position myself at square leg in case a catch should come my way - and defy anyone not to 'get' the Caribbean when confronted by such a scene.
First published in the Daily Mail - February 2020
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