Your calls always answered within 5 rings.
As always, very helpful & accommodating.
Danny is an excellent travel manager. He contacted me before the trip to make sure all was sorted. I have been booking with DialAFlight for 17 years
All worked out perfectly - and it was a complicated trip with many moving parts and 6 people starting in different countries. The DialAFlight app was easy to use and a great way to have everyone connected and updated as flight times changed in the lead up to the multi-faceted travel plan.
Just booked flights this time but always reassured by DialAflight's attention to detail. A call from our agent Ashley a few days before our trip meant so much.
Dominic was fantastic. This was the second time he assisted me, and his customer service is exceptional.
Can always depend on Roger to get me the best deals, special assistance, seats and keep me updated. Always polite and patient.
Thanks so much for your help William, especially with the Heathrow fire - you were still able to secure us a flight the very next morning. Well done!
Everything was perfect
You were great from the start with your help and advice and we knew you were there for us if we needed you. Thanks for being the "belt and braces" of our holiday.
As good as ever, thank you Fraser. You take all the stress out of travel
Customer service levels from Ryan and Guy are very high. Have used them for a long time now and trust their recommendations.
The only downside was not having a DAF rep to inform us of tours and activities
It all went really well. I'll give feedback on the hotel so you can inform other clients of the pros and cons in more detail
Hannah has been amazing with her customer service throughout
Inter Caribbean Airways have a reputation for being late. We were delayed 2 hours at Barbados awaiting flight to SLU. This airline is disorganised and has few controls, resulting in passengers taking oversize cabin baggage on board and then having to transfer it to the hold. Caribbean Airlines much better organised.
Vinnie is fantastic!
Excellent service from Ralph and Tristan. We were impressed with the service and will definitely be reccommending DialAFlight to family and friends. Many thanks!
A very reliable travel company. Wouldn't use anyone else now that I have discovered DialAFlight.
Everything you did for my trip was perfect, many thanks
We were surprised by the resort fees, completely unaware that there would be extra charges of $36 per day!
Everything was so easy and I did not have any worries at all. I was very happy with the customer care and support from Fraser
Perfect trip
Orlando Spragg always supports the client and provides an excellent service.
The crew were excellent but surprised for a 3 hour plus flight no food available other than a bag of pretzels. I appreciate it's BA economy but even Ryanair offers food if you pay for it
Very professional, excellent customer service. Book your flight, get your itinerary without delay, relax. DialAFlight will keep you up to date and are available throughout.
Always book with Kieran Greenfield, best there is.
Michelle is always polite and helpful no matter how many times we ask her to cancel or alter our travel arrangements.
Virgin Upper Class return flight on AirBus 300 with angled offset seating was not practical or comfortable'
Our holiday to St Lucia was one of the best we’ve had and Hotel Stolentime was exactly what we wanted with so many activities included. Thank you.
Glen did a great job!
I am writing this from a balcony at Blue Waters in Antigua and five pelicans are doing a fly past before dipping down towards the ocean in search of breakfast.
The air is soft and warm, not stiflingly hot, and there's movement everywhere - the sea, the palm trees, the puffs of cloud, the sail boats, the staff in that wonderful languid style which makes this part of the world so irresistible.
Getting what the Caribbean is all about means there's no point fretting.
Service will not be American snappy and you might not always get exactly what you order. But that is somehow part of the charm.
It took us almost an hour to find the excellent Coconut Grove shack restaurant on Dickenson Bay because the sign on the road had fallen down and no one had the inclination to put it back up.
Then, at Beachlimerz, a bar and restaurant on the northwest side of the island - popular with ex-pats and with good live music - my starter arrived 20 minutes after my wife's soup and getting a second glass of Sauvignon Blanc required patience.
But not minding about such a relaxed approach to things is what 'getting' the Caribbean is all about. The manager at the restaurant asked if we were having a good time. Of course we were having a good time.
To drive around the island on a Sunday morning when all shops are closed and pass churches where all windows are open and hear a Pentecostal choir in full voice, or a fire-and-brimstone preacher warming to his theme, is truly inspirational.
And to see children on weekdays dressed immaculately in school uniforms and never dropping litter on the ground reminds me of what we've lost at home. To get a flat tyre (as we do) and witness five men, one wearing a huge Rastafarian hat, all trying to out-do each other in the how-can-I-be-helpful stakes makes me long to return to this part of the world.
Blue Waters is on the north of the island no more than 20 minutes from the airport. Owned by a British family, it has undergone a steady refurbishment that has made it even more delightful.
You'll find it's all-inclusive central, with three choices of restaurant, immaculate gardens that attract an array of singing birds, adult-only pools, two easily accessible beaches and a new bar, where most nights there's live music.
People return year after year.We were here a decade ago and are impressed by the changes, not least the new Cove restaurant where the tables at the front are so close to the sea wall it's a wonder a passing mahimahi doesn't land on your plate.
Antigua has some of the best beaches and the colour of the water is so inviting that on more than one occasion near Darkwood Beach in the south west, we park the car on the verge and run into the sea like a couple of eight-year-olds.
Anyone new to the island has to do English Harbour, the only remaining Georgian naval dockyard in the world. It's changed a bit from when Nelson was here in 1784. He was only 26 and not popular with the locals as one of his jobs was to prohibit trade with ex-colonial Americans, which hit the economy.
From English Harbour, there's no excuse for not pushing on until you reach Half Moon Bay, one of the most beautiful unspoilt beaches in the world - for the moment. After a long legal battle it's to be developed, including a Rosewood hotel, due to open in 2021. A mile-long crescent of white sand protected by a coral reef, it's wide enough so that on certain days you can surf in the middle and swim in the calmest of waters on the two flanks.
When we arrive on a Sunday afternoon, a game of beach cricket is nearing its conclusion. Locals and tourists are taking part; a cardboard beer box is the wicket.
I go all sentimental and position myself at square leg in case a catch should come my way - and defy anyone not to 'get' the Caribbean when confronted by such a scene.
First published in the Daily Mail - February 2020
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