Your calls always answered within 5 rings.
As always, very helpful & accommodating.
Danny is an excellent travel manager. He contacted me before the trip to make sure all was sorted. I have been booking with DialAFlight for 17 years
All worked out perfectly - and it was a complicated trip with many moving parts and 6 people starting in different countries. The DialAFlight app was easy to use and a great way to have everyone connected and updated as flight times changed in the lead up to the multi-faceted travel plan.
Just booked flights this time but always reassured by DialAflight's attention to detail. A call from our agent Ashley a few days before our trip meant so much.
Dominic was fantastic. This was the second time he assisted me, and his customer service is exceptional.
Can always depend on Roger to get me the best deals, special assistance, seats and keep me updated. Always polite and patient.
Thanks so much for your help William, especially with the Heathrow fire - you were still able to secure us a flight the very next morning. Well done!
Everything was perfect
You were great from the start with your help and advice and we knew you were there for us if we needed you. Thanks for being the "belt and braces" of our holiday.
As good as ever, thank you Fraser. You take all the stress out of travel
Customer service levels from Ryan and Guy are very high. Have used them for a long time now and trust their recommendations.
The only downside was not having a DAF rep to inform us of tours and activities
It all went really well. I'll give feedback on the hotel so you can inform other clients of the pros and cons in more detail
Hannah has been amazing with her customer service throughout
Inter Caribbean Airways have a reputation for being late. We were delayed 2 hours at Barbados awaiting flight to SLU. This airline is disorganised and has few controls, resulting in passengers taking oversize cabin baggage on board and then having to transfer it to the hold. Caribbean Airlines much better organised.
Vinnie is fantastic!
Excellent service from Ralph and Tristan. We were impressed with the service and will definitely be reccommending DialAFlight to family and friends. Many thanks!
A very reliable travel company. Wouldn't use anyone else now that I have discovered DialAFlight.
Everything you did for my trip was perfect, many thanks
We were surprised by the resort fees, completely unaware that there would be extra charges of $36 per day!
Everything was so easy and I did not have any worries at all. I was very happy with the customer care and support from Fraser
Perfect trip
Orlando Spragg always supports the client and provides an excellent service.
The crew were excellent but surprised for a 3 hour plus flight no food available other than a bag of pretzels. I appreciate it's BA economy but even Ryanair offers food if you pay for it
Very professional, excellent customer service. Book your flight, get your itinerary without delay, relax. DialAFlight will keep you up to date and are available throughout.
Always book with Kieran Greenfield, best there is.
Michelle is always polite and helpful no matter how many times we ask her to cancel or alter our travel arrangements.
Virgin Upper Class return flight on AirBus 300 with angled offset seating was not practical or comfortable'
Our holiday to St Lucia was one of the best we’ve had and Hotel Stolentime was exactly what we wanted with so many activities included. Thank you.
Glen did a great job!
Last Christmas, my sun-loving mother opened a small box, which had an airline luggage tag inside it. We were off together to Saint Lucia, one of the Caribbean's most attractive islands.
Specifically, to Anse Chastanet, in the jungle on the west coast of the island near Soufriere. It doesn't allow children, and so this promised to be a complete break for both of us (it does allow grown-up children, so I was allowed to go!).
Embracing Saint Lucian culture, the rooms and restaurants are decorated with native fabrics and the smiling staff are resplendent in traditional dress, with small numbers in their hats that reflect their marital status; one for single and looking; two for engaged; three for happily married. We liked to keep an eye on their hats throughout our stay for any change of status.
The hotel sits on a steep hill. On one side, rooms look over a perfectly formed sandy cove; on the other, the view is the Pitons - those dramatic mountains that rise out of the sea like prehistoric fangs.
It all reflects architect owner Nick Troubetzkoy's passion for nature. He plainly wants the foliage and the flowers, and the birdsong, to be an integral part of your holiday. The resort encompasses 600 lush tropical acres with two soft sand beaches. It's a World Heritage Site and the resort’s two crystal-clear bays are part of a designated marine reserve protecting miles of colourful coral reefs teeming with tropical fish.
Mr Troubetzkoy is obviously committed to green principles and is extremely environmentally conscious.
A dozen of the rooms are tucked in behind the coconut palms that line the beach and the remainder are built on the flower carpeted hillside. To make the most of the panoramic views and the refreshing trade winds, the octagonal whitewashed cottages come with wrap-around flower-draped balconies and louvered windows.
There are some very quirky and appealing touches to some of the suites. In one, the balcony is built around a full-grown red gommier tree; in another a flamboyant tree drapes its red blossoms around the balcony. Some have their fourth wall open entirely to the vistas, yet are still completely private.
The ethos is to embrace the outdoors: there is no glass, rather shutters that allow the gentle breeze to drift in.
No phones, no TVs, no air-con, not even any curtains.
We were woken each morning by the jungle cacophony, as though the birds were screaming for us to get up and make the most of every moment.
A gentle routine started to emerge.
After breakfast in the treehouse restaurant, I'd put on my gym gear. But instead of pounding the cross-trainers, I'd spend a sweaty hour exploring the jungle trails behind neighbouring beach, Anse Mammet. That took care of any guilt about spending the rest of the day horizontal.
My mother normally loves nothing more than to be out exploring the local markets, finding a great fishmonger and creating abundant feasts for her extended family. Here, she had little choice but to relax.
One afternoon, seduced by the promise of colourful reefs and abundant marine life, we boarded a boat for a snorkelling safari at the foot of the Pitons.
Julia, our guide, led us for an hour, wending our way above the underwater rock formations, signalling to creatures hiding in dark crevices or camouflaged in the coral.
She taught us how to dive to the shallow sea floor to get a better look at the shy puffer fish and pointed out a turtle drifting past.
Above Anse Chastanet lies Jade Mountain, a sister hotel that is different in character.
It's a modern structure that looks like something from the sci-fi series Lost, with a maze of walkways and bridges leading to the 24 huge rooms.
Our week was spent eating our way through the menus of the different restaurants. Our favourite evening was spent at Apsara, on the torch-lit beach, the waves a few metres from our table.
The food is a fusion of Caribbean Indian, like nothing we'd tasted before and utterly delicious. A week of eating, sleeping, swimming, snorkelling, reading and chatting passed in a flurry.
The bond between my mother and me has always been strong, but to spend a whole week together in such glorious surroundings was a rare treat.
My mother said it was one of the best holidays she's ever had - and I don't think she was just being polite.
First published in the Mail Online - October 2016
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