Your calls always answered within 5 rings.
Sean Furnival went above and beyond, as always
Great service - we had a wonderful holiday. There was a problem on the outward flight but this was promptly dealt with by Virgin and appropriate compensation given. Will be returning to DialAFlight soon for our next booking.
Ross is amazing - professional, knowledgeable and always happy to help
I always appreciate your excellent service and the fact that you answer the phone immediately.
Virgin Atlantic no way as good as it was - the food was very poor for the price. Very disappointing!
Excellent support, staff very knowlegable. I was kept up to date throughout.
As always, excellent support from Tristan
Very pleased with the service and will be back for more
Consistent and reliable every time
Greg and the team from DialAFlight were outstanding from our initial enquiry to faultless delivery. Well done!
Slightly disappointed to find that the cost of taking a taxi from airport to hotel was 60% more than the suggested cost when we had enquired about arranging our transfer through DialAFlight
Once again, Gavin Dattani proved to be helpful and highly efficient.
Can't imagine a life without DialAFlight now.
Theo was very helpful - a good guy!
Brilliant staff, great service, already have and will continue to recommend to friends and family.
Thank you Katie for all your hard work
Hotel and food were great. Virgin disappointing on return flight as they arbitrarily changed our seats.
Grant was amazing and made everything easy.
Beware the resort tax is also taxed.
Sadie gets 10 out of 10 for service
Helen was quick to react to the flight being changed by Virgin which meant we didn't lose a day of our holiday. In addition she was sensitive to a couple of issues our friends were experiencing which prevented them from joining us on our holiday.
Have been using DialAFlight for many years.
Callum did a great job once more
Owen Burrell is a star!
The advice from Finn was brilliant with everything living up to our expectations and so much more. Totally hassle free, with the peace of mind that DialAFlight are only a phone call away. The knowledge and expertise of the team always amazes me and I recommend DialAFlight to anyone I hear is planning a holiday.
Regular contact very good
As always - amazing
Virgin Business Class is inferior to others we have used. They have crammed too many seats in ..
Richard and George were fantastic throughout - they are a credit to your company and brand.
Have had first class service from you since 2020 when we first used you.
Tucked away on a peninsula on the north coast of the Dominican Republic, a subtle symphony of tropical modernism awaits: bamboo beams, carved teak, polished limestone and parallel symmetry everywhere you look. All blending in perfectly amid the palms and bougainvillea.
This is ANI Dominican Republic, a villa sleeping up to 28 people (which you have to book exclusively), and it is luxury on a new, ever-so-discreet level.
This means chilled towels, premier champagne, meals on the beach, spa treatments, laundry service, rum tasting (the local distillers and their wares are brought to you), cigar-rolling demos and local dance troupes performing on your terrace. All included, naturally.
Yes, it's scarily expensive but illustrative of what's going on in the new-look Dominican Republic.
Not so long ago the country was the default destination for cheap Caribbean sun, full of factory-style hotels with 24-hour buffet meals (on plates ready heated by the dishwasher), unlimited booze at swim-up bars and drunken games of pool volleyball.
All of that's still there, but the script needed rewriting. And the architecturally striking ANI Dominican Republic is perhaps an extreme example of the way things are moving on this large island lodged between Jamaica and Puerto Rico in the Caribbean Sea.
The Dom Rep now enjoys a small fleet of top-flight hotels and plenty of comfortable villas. Close to ANI on the north coast is a case in point: Amanera, part of the chi-chi Aman hotel group, strikes another modernist note of flat roofs, coloured concrete and glass looking over Playa Grande, one of the Caribbean's best beaches.
At the opposite end of this mile of cream-coloured sand is the Playa Grande Beach Club. It is diametrically opposed in design, with its unexpected British-Caribbean theme of white and pastel-coloured wooden cottages, patterned aguayo tiles and verandas trimmed with filigree fretwork.
The Dominican Republic is so big you should choose your airport carefully (ANI is most easily reached via Puerto Plata on the north coast).
Meanwhile, over in the southeast resort area of Punta Cana, to which BA flies direct, is Eden Roc, a five-star hotel that burst onto the scene a decade ago in a flourish of faux baroque. Expect silver dining tables and overly ornate gilt mirrors.
This is in contrast to Bahia Principe Grand Bavaro, which offers rooms from £69 per night all-inclusive.
Elsewhere, you have Tortuga Bay, also close to Punta Cana, a series of lovely one and two-bedroom suites in seafront villas standing among slender palms.
White walls and louvered windows and doors are offset by dark hardwood fourposters and armoires, and the walls are decorated with old botanical prints.
Then there's the lavish resort of Casa de Campo on the south coast, where Boris Johnson, Beyonce, Jennifer Lopez and Justin Bieber have all stayed.
More than a thousand villas, some extremely stylish, are spread across 7,000 acres, with restaurants, spas, golf courses and riding stables.
There is even an amphitheatre at Altos de Chavon that momentarily feels ancient, but was inaugurated in 1982 by Frank Sinatra and Carlos Santana.
Any trip to the Dominican Republic should include a visit to the colonial capital Santo Domingo, the oldest city in the New World. Parts of the old town have been restored, with traditional lanterns and a comforting absence of aerial spaghetti - the utility cables that blight the rest of the country.
In the oldest streets, where agonised gargoyles peer down on you and cannon defend street corners, it is just possible to imagine a conquistador and his retinue appearing around the corner.
Santo Domingo also has the most surprising places to stay: old palacios and houses now turned into small, chic hotels, where you leave the madness of the traffic and concrete jungle and pass into a verdant courtyard, an oasis of cool and calm. There are few hotels like these elsewhere in the Caribbean.
The Casas del XVI options are among the most atmospheric and delightful places to stay. The six houses have been restored, offering individual rooms or the whole site. Awnings providing shelter from rain and sun lead to shaded dining corners with exposed beams and flagstones. Then you have Billini, a more formal hotel decorated in scarlet, black and gold with sections of exposed 16th-century walls from its time as an armoury and convent. Billini stands at the heart of a community - bar, cafe, restaurant and church - and overlooks a huge saman tree on a square.
Or you could stay at Fixie Lofts, with its eight stylish rooms, or the Mosquito Hotel, which is youthful and fun and has a wonderful cocktail bar. The choice is yours - but make no mistake, the Dominican Republic is moving onwards - and upwards.
First published in the Daily Mail - November 2023
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