Your calls always answered within 5 rings.
Not your fault but Vistara is a very poor airline with a mixture of helpful and hostile and rude staff.
Always amazing
Always a 1st Class service
Always book with Adrian, have booked 3 trips within the last 2 months with him totalling 12 flights.
You can not fault this company. They go above and beyond. I had to extend my stay by a few days and when I called and spoke with Zoe about this, she sorted out my new ticket and confirmation straight away and the price was very fair too.
Sean Furnival was a delight with suggestions and my flights were perfect
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Absolutely brilliant, we will always come to you for a quote.
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
Thank you so much for our wonderful experience. Etihad was A1 with its service. Thanks to Ryan for taking care of our booking. We look forward to travelling with you soon.
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
The clue is in the name.
Moored alongside the sun-scarred pier, amid a smattering of yachts nodding at anchor, the Happiness ferry boat is waiting.
Untie the mooring ropes, Skipper. Point the bow to the horizon. Destination: Sandy Island - where you'll find perhaps the most beautiful remote restaurant in the world. Happiness indeed.
Sandy Island (again, the clue's in the name) is a tiny spit of white powder a few miles off the coast of Anguilla.
Unfamiliar with Anguilla? Partly, that's because it's not the easiest of Caribbean islands to reach, involving a transfer through Antigua.
But unlike nearby St Barts, Anguilla's 33 pristine beaches aren't stalked by paparazzi, even though this is where Justin Bieber spent a Christmas, Jay-Z wooed Beyonce, Robert De Niro comes to eat Italian beachside, Paul McCartney is a regular and where Leonardo DiCaprio and his posse came cruising aboard Steven Spielberg's superyacht.
And where did Leo choose to drop anchor for a spot of lunch and snorkelling? Sandy Island.
Little more than a tin shack and a few sun loungers spread out along a few hundred feet of shifting shoreline, it manages to serve up the most deliciously simple seafood imaginable.
We opt for the lobster, Sandy Island style - super-sized, flashed over the grill and licked with a lightly curried coconut sauce. Exquisite.
Here is an island where the great food is a reason to visit in itself. At 16 miles long and three miles wide, Anguilla has more than 100 restaurants, many among the best in the Caribbean. My tip: hire a car and work your way round as many as you can.
Our base for the week is Meads Bay, a crescent of golden perfection that plays host to two of the island's most stylish hotels. At one end is what was until recently The Viceroy, and now under the Four Seasons banner - and still a benchmark for slick service.
After a day spent exploring the island on a pair of hotel bikes, we head to the spectacular bar where a chilled reggae soundtrack is the backdrop for a chance encounter with the island's young British Attorney General and its recently appointed police chief, formerly a chief superintendent from Sussex.
'So how do you land plum postings like this?' I ask, over a passion fruit and chilli margarita. Their life, they claim, is not quite the mixture of idyll and intrigue of TV's Death In Paradise, but as the sun dissolves into the ocean, it must beat a post-work pint in the Dog & Duck.
At the other end of Meads Bay lies the Malliouhana, an intimate 44-bedroom hotel perched on its own headland. If the Viceroy/Four Seasons is a symphony in muted Armani greys and neutrals, then the Malliouhana is a celebration of colour, with Hermes orange and Tiffany pale blue to the fore.
For those of a nautical bent, there's a treat in store. The Tradition is one of the last seaworthy wooden trading sloops that were once the juggernauts of these waters, shipping rum, tobacco and spices between the islands, not always with full regard to the customs office, but don't tell the Attorney General.
Now restored and taken on by local bar owner and master yachtsman Laurie Gumbs, she takes day trippers to hidden coves and islands. With neither winches nor windlasses to help haul the canvas up, this is big-boat sailing in the raw. 'Wanna take the helm?' offers Laurie, passing me a tiller the size of a fallen oak.
Tucking it under my armpit, we yaw against the wind as the surf froths at the gunwales and the rest of our passengers look on with alarm at their novice helmsman. Scurvy lot.
Next morning, we drive to the far north of Anguilla where we find a winding track to remote Junks Hole. Here, local legend and grandfather Nat Richardson serves up grilled crayfish and johnny cakes, a sort of savoury doughnut with a slather of hot pepper sauce made to a secret family recipe.
Judging by the nuclear reaction it provokes after one bite, I'm guessing it includes a generous dollop of enriched uranium.
We buy a bottle to take home, and as the winter chill descends in Britain, it comes out every now and then to bring back those warming Anguillan memories — a reminder that this is an island that packs a whole heap of good taste into a very small package.
First published in the Mail Online - March 2017
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