Your calls always answered within 5 rings.
Added charge for seat allocation after purchasing travel, not really acceptable. I did not think Virgin was going to follow the Michael O'Leary attitude to their customers.
Absolutely fantastic. Could not ask for any more. The service you receive just gets better every time
Excellent service from Dennis - everything went smoothly so will definitely book through him in the future.
Wayne looked after us and took care of everything as always. A few of my friends are now using him too.
Zoe is always great to work with, very efficient and knowledgeable
Was disappointed that Virgin charged an extra £900 for changes made to fly dates that took less than 5 minutes to alter
Matthew was great as always
Very responsive, personable service and quick and easy to speak to advisors. Ian Newton was extremely helpful in resolving issues for us whilst on holiday.
Excellent service from start to finish. This is the third time we have used DialAFlight and would thoroughly recommend them. A pleasure to deal with.
I would like to thank Connie for her patience with my continuous questions and nervousness! I still don’t understand why Virgin badger us to check in online when they do so anyway when we arrive at the airport.
Great resort and the beach was just there
Staff are wanderful
Excellent support throughout. I had the utmost confidence in the process and great communication with Dennis. Would use again and highly recommend to others.
Seats fine but disappointed with their positioning as we thought we would have middle aisle ones
Excellent service and the agent really seemed to care about getting me the best flight.
You are the best travel agent and that’s my reason for staying with you all these years
I’ve used DialAFlight for several years booking to Barbados - they have always been very efficient and the service is excellent. I always recommend them to friends and family
Well done Noah for checking in to make sure I was prepared for the journey.
From the beginning to end the customer advisor was very helpful and professional.
Sean Furnival is amazing! Such a friendly travel manager who went above and beyond to ensure everything about our trip to Barbados was perfect. I'll definitely be booking with DialAFlight again!
Everything was good except we had to pay for our bags from Miami to Antigua, we were told all baggage was included.
Leo is excellent to deal with
As always you were fantastic - thank you very much.
Always a first class service
Perfect service from Natasha, first time using and won’t book another holiday without. Made booking a holiday hassle free
Always deliver smoothly. No problem
Over and beyond expectations, top notch.
From the first phone call customer service was professional and friendly. Emails were responded to promptly and every question answered in great detail. Nicole made me feel fully at ease about the whole process. I would definitely use again
Room was in furthest corner and above restaurant with aircon 24/7 - annoying so we got moved. We booked kosher food, but were told it was not available for return trip - annoying otherwise all great
Professional service as always.
The lovely Dominican Republic has no fewer than eight international airports.
That's quite a haul for a country with little more than ten million permanent residents, and speaks volumes about its reputation as the all-inclusive capital of the Caribbean. But two hotels are bucking the trend – one on the quiet north coast, the other not far from the flesh-pots of Punta Cana on the island's south-east tip.
Both managed to withstand the hurricanes that swept through the area not long ago.
A LOVE FOR LUXURY
First, a confession: I'm one of the so-called Aman junkies and hope that by the time I check in to the great hotel in the sky, it will have many of the distinctive Aman touches (the Aman luxury hotel group now has 33 destinations in 21 countries).
That means no signage, no muzak, no meal times, no signing of bills with the dreaded 'tip' box left empty, no dress code (though decorum is a given), no manager's cocktail party, no over-manicured gardens.
And above all (now listen up, St Peter), a feeling that the place is empty even when it's full.
VISITING AMANERA
Amanera, near the comely fishing village of San Juan – around an hour's drive from Puerto Plata airport – was the group's 29th outpost, and it's Aman in all its glorious purity, starting with the main building that looks like it's either suspended from the sky by invisible wires or floating above its immediate surroundings like a yogic master.
It's a mix of thin concrete, thick glass and sturdy beech wood, with water, sunken sofas, white tables and chairs and sun loungers everywhere.
There are 25 casitas (little houses) dotted around the hillside, many with their own pool, all looking down on Playa Grande, a sensational mile of golden sand with no other building in sight. It has to be one of the most spectacular beaches in the world, albeit that the Atlantic can throw up some bumper waves.
Like proper mad dogs and Englishmen, we walk in the midday sun to the other end of the beach, where, tucked behind palm trees, is the ravishing Playa Grande Beach Club.
We have a yummy lunch before heading back. There is an Italian influence to the cooking at Amanera, but with a Dominican section on each of the menus.
And for golfers, a championship standard course, with ten holes, is set on cliffs above the sea. To get to the understated spa, you cross the golf course, which, apparently, costs $1,000 to play a round for those not staying at the hotel.
One day, we take a boat excursion to Laguna Gri Gri, a freshwater lagoon lined with mangroves, where we spot white and green egrets, turkey vultures and blue swallows nesting in black coral caves.
DINING OUT
That evening, we eat locally at Babunuco, where a Maestro del Cigarro shows us the process of rolling and pressing a fine cigar. 'We make better cigars than in Cuba,' he assures us.
It's a four-hour drive from Amanera to Eden Roc, an immaculate Relais & Chateaux hotel that opened only four years ago within the gated community of Cap Cana, a mere 15 minutes from Punta Cana airport to where BA flies three times a week.
There are 35 colourful åcasitas (pinks, blues and greens) at the main hotel, and 25 two-bedroom beach apartments.
It's some beach: a sheltered cove with creamy white sand, clear turquoise water, swaying palm trees, the gentlest of swells.
There are two restaurants at the beach, one Peruvian and one broadly Mediterranean, but with a substantial sushi menu. Both are delightful, manned by staff who insist on you having a good time.And you will.
Eden Roc is really two resorts in one. At the main hotel, there's a slinky bar and a more formal restaurant just off the stone-floored lobby, where a cheery Damien Hirst painting has pride of place.
Cap Cana has big plans. Already, there are polo fields, an equestrian centre, a newly-built marina, a magnificent golf course, and villas for sale – if you have upwards of $5 million.
If you don’t, a week or two at this sensational hotel is the next best thing!
First published in the Mail Online - July 2018
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