Declan's help was much appreciated. Thank you.
A nice touch that Noah called me the day before my flight
Fantastic service from Jessie and Callum
Customer service was excellent
Keep on doing what you do!
Bella arranged my flight at very short notice - if I had not had the luck to find her there was no way I would have made it to Barbados. I sing her praises every day and your company will be my first port of call for future adventures
Excellent service as usual plus help with compensation claim re disrupted flight
Stevi and Fergus were excellent. Nothing was too much trouble for either of them - especially when I booked the wrong hotel at the beginning!
I have booked many times with Connie Lau. She is outstanding and friendly. I can email her at any time and she will get back to me with options and prices within 24 hours. Prior to departure Connie ensures that everything is in place for travel. Nothing is too much for her.
Superb once again. Thanks for all your help .
As always, a professional service with updates along the way as necessary. Always pleased with the service provided by DialAFlight.
The service by DialAFlight was great but British Airways has severely declined in quality. Seats were very cramped and poorly designed so the space under the seat in front wasn't clear for bag and feet due to metal structures. Will not be travelling with BA again. Unpleasant start and finish to our lovely holiday.
The usual excellent service. Wonderful trip went like clockwork
Great service, will absolutely be using again and will refer. Only feedback is that when quotes are given try to give an indication of if and when they may be subject to change.
Once I book with DialAFlight I can relax. Thank you Callum
It all worked perfectly thanks.
Am always happy with Bradley and his team. The personal touch is amazing and the prices are always the best.
Vinnie is consistently good with recommendations and organisation. Another memorable trip.
All OK except the transfers
Excellent service especially from Elisabeth Lidbury
We loved our stay in St Lucia - thanks to Lloyd as always for a good recommendation! That was our first time with all inclusive
Good service as expected.
Always good
Patrick, our customer service representative was excellent. He was available to answer any questions. He was professional, knew his products and knowledgeable. It was easy to contact him when abroad and all transfers went according to plan. I would book again with Patrick because of his consistent , reliable and outstanding customer service.
I have booked all my transatlantic holidays with you for the last 10 years. Tony Judge is very goodand never lets us down
Simply the best
Oliver Orr is a good agent with excellent customer service skills. Always goes that extra mile.
My adviser Oliver Orr was magnificent In arranging and keeping us up to date. No request was too much trouble for him.
Good communication and prompt action regarding flight changes
Always a good service
The lovely Dominican Republic has no fewer than eight international airports.
That's quite a haul for a country with little more than ten million permanent residents, and speaks volumes about its reputation as the all-inclusive capital of the Caribbean. But two hotels are bucking the trend – one on the quiet north coast, the other not far from the flesh-pots of Punta Cana on the island's south-east tip.
Both managed to withstand the hurricanes that swept through the area not long ago.
A LOVE FOR LUXURY
First, a confession: I'm one of the so-called Aman junkies and hope that by the time I check in to the great hotel in the sky, it will have many of the distinctive Aman touches (the Aman luxury hotel group now has 33 destinations in 21 countries).
That means no signage, no muzak, no meal times, no signing of bills with the dreaded 'tip' box left empty, no dress code (though decorum is a given), no manager's cocktail party, no over-manicured gardens.
And above all (now listen up, St Peter), a feeling that the place is empty even when it's full.
VISITING AMANERA
Amanera, near the comely fishing village of San Juan – around an hour's drive from Puerto Plata airport – was the group's 29th outpost, and it's Aman in all its glorious purity, starting with the main building that looks like it's either suspended from the sky by invisible wires or floating above its immediate surroundings like a yogic master.
It's a mix of thin concrete, thick glass and sturdy beech wood, with water, sunken sofas, white tables and chairs and sun loungers everywhere.
There are 25 casitas (little houses) dotted around the hillside, many with their own pool, all looking down on Playa Grande, a sensational mile of golden sand with no other building in sight. It has to be one of the most spectacular beaches in the world, albeit that the Atlantic can throw up some bumper waves.
Like proper mad dogs and Englishmen, we walk in the midday sun to the other end of the beach, where, tucked behind palm trees, is the ravishing Playa Grande Beach Club.
We have a yummy lunch before heading back. There is an Italian influence to the cooking at Amanera, but with a Dominican section on each of the menus.
And for golfers, a championship standard course, with ten holes, is set on cliffs above the sea. To get to the understated spa, you cross the golf course, which, apparently, costs $1,000 to play a round for those not staying at the hotel.
One day, we take a boat excursion to Laguna Gri Gri, a freshwater lagoon lined with mangroves, where we spot white and green egrets, turkey vultures and blue swallows nesting in black coral caves.
DINING OUT
That evening, we eat locally at Babunuco, where a Maestro del Cigarro shows us the process of rolling and pressing a fine cigar. 'We make better cigars than in Cuba,' he assures us.
It's a four-hour drive from Amanera to Eden Roc, an immaculate Relais & Chateaux hotel that opened only four years ago within the gated community of Cap Cana, a mere 15 minutes from Punta Cana airport to where BA flies three times a week.
There are 35 colourful åcasitas (pinks, blues and greens) at the main hotel, and 25 two-bedroom beach apartments.
It's some beach: a sheltered cove with creamy white sand, clear turquoise water, swaying palm trees, the gentlest of swells.
There are two restaurants at the beach, one Peruvian and one broadly Mediterranean, but with a substantial sushi menu. Both are delightful, manned by staff who insist on you having a good time.And you will.
Eden Roc is really two resorts in one. At the main hotel, there's a slinky bar and a more formal restaurant just off the stone-floored lobby, where a cheery Damien Hirst painting has pride of place.
Cap Cana has big plans. Already, there are polo fields, an equestrian centre, a newly-built marina, a magnificent golf course, and villas for sale – if you have upwards of $5 million.
If you don’t, a week or two at this sensational hotel is the next best thing!
First published in the Mail Online - July 2018
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