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Declan, Paul and Orlando worked tirelessly for many months to help me with this holiday which was complex. Declan was kind, generous with his compassion and could not have done more to help me. Customer service and care are the most important elements to me. To feel comfortable and supported these days is rare.
Attentive as always.
Excellent service as always - many thanks and look forward to our next one
I would like to say a big thanks to Gino - this is the second time he has delivered a great service. I have already recommended him to my sister and her husband. Brilliant service.
Your suggestion to route through Madrid was genius. All other flights back were delayed by a day
Lauren supported us really well.
All went well - Virgin were great and the hotel did what they said on the box. Very happy with it.
Great service. Helpful staff. Polite and knowledgeable. Thank you very much!
Ben brilliant as always...
Stacey Rayner looks after all my personal and business trips and I cannot express how amazing she is ... from recommendations on hotels, flights and excursions everything is spot on! On top of that she always fights for the best deals (including room upgrades and best flight times). Thank you for another great trip
The ferry time from Bequia to St Vincent on our return did not coincide with flight time so we had to hire a boat for £500
Excellent service as usual from DialAFlight. Sadly the holiday didn’t match up - the answer to a different question!
Love DialAFlight. Jed looked after me whilst Jordan was off. Thanks so much Team DialAFlight. Much Love.
Very good customer service
Delivered everything they promised - will definitely use again
Service 10/10 - thank you for all your support
Everything went very smoothly and the planning of the whole trip was excellent. It took all the worry out and we just felt so relaxed.
We had a wonderful holiday. DialAFlight were very helpful and professional. I will not hesitate to use again
Would always like a cheaper offer but really happy with the service.
Everything was first class.
The package was perfect for our family party of eight and all the transfers were easy as they had been pre arranged. We all had a fabulous holiday, thank you!
DialAFlight met all our needs however we did have one or two issues with Sandals and Virgin.
Always a first class service.
All good, thanks
Great customer service. Will recommend to friends
Five star service
Des Wing, as always, did a great job.
Orlando and his team are always excellent
Tony has always provided a very professional service. Helpful, attentive and very knowledgeable.
Consistent quality service.
The lovely Dominican Republic has no fewer than eight international airports.
That's quite a haul for a country with little more than ten million permanent residents, and speaks volumes about its reputation as the all-inclusive capital of the Caribbean. But two hotels are bucking the trend – one on the quiet north coast, the other not far from the flesh-pots of Punta Cana on the island's south-east tip.
Both managed to withstand the hurricanes that swept through the area not long ago.
A LOVE FOR LUXURY
First, a confession: I'm one of the so-called Aman junkies and hope that by the time I check in to the great hotel in the sky, it will have many of the distinctive Aman touches (the Aman luxury hotel group now has 33 destinations in 21 countries).
That means no signage, no muzak, no meal times, no signing of bills with the dreaded 'tip' box left empty, no dress code (though decorum is a given), no manager's cocktail party, no over-manicured gardens.
And above all (now listen up, St Peter), a feeling that the place is empty even when it's full.
VISITING AMANERA
Amanera, near the comely fishing village of San Juan – around an hour's drive from Puerto Plata airport – was the group's 29th outpost, and it's Aman in all its glorious purity, starting with the main building that looks like it's either suspended from the sky by invisible wires or floating above its immediate surroundings like a yogic master.
It's a mix of thin concrete, thick glass and sturdy beech wood, with water, sunken sofas, white tables and chairs and sun loungers everywhere.
There are 25 casitas (little houses) dotted around the hillside, many with their own pool, all looking down on Playa Grande, a sensational mile of golden sand with no other building in sight. It has to be one of the most spectacular beaches in the world, albeit that the Atlantic can throw up some bumper waves.
Like proper mad dogs and Englishmen, we walk in the midday sun to the other end of the beach, where, tucked behind palm trees, is the ravishing Playa Grande Beach Club.
We have a yummy lunch before heading back. There is an Italian influence to the cooking at Amanera, but with a Dominican section on each of the menus.
And for golfers, a championship standard course, with ten holes, is set on cliffs above the sea. To get to the understated spa, you cross the golf course, which, apparently, costs $1,000 to play a round for those not staying at the hotel.
One day, we take a boat excursion to Laguna Gri Gri, a freshwater lagoon lined with mangroves, where we spot white and green egrets, turkey vultures and blue swallows nesting in black coral caves.
DINING OUT
That evening, we eat locally at Babunuco, where a Maestro del Cigarro shows us the process of rolling and pressing a fine cigar. 'We make better cigars than in Cuba,' he assures us.
It's a four-hour drive from Amanera to Eden Roc, an immaculate Relais & Chateaux hotel that opened only four years ago within the gated community of Cap Cana, a mere 15 minutes from Punta Cana airport to where BA flies three times a week.
There are 35 colourful åcasitas (pinks, blues and greens) at the main hotel, and 25 two-bedroom beach apartments.
It's some beach: a sheltered cove with creamy white sand, clear turquoise water, swaying palm trees, the gentlest of swells.
There are two restaurants at the beach, one Peruvian and one broadly Mediterranean, but with a substantial sushi menu. Both are delightful, manned by staff who insist on you having a good time.And you will.
Eden Roc is really two resorts in one. At the main hotel, there's a slinky bar and a more formal restaurant just off the stone-floored lobby, where a cheery Damien Hirst painting has pride of place.
Cap Cana has big plans. Already, there are polo fields, an equestrian centre, a newly-built marina, a magnificent golf course, and villas for sale – if you have upwards of $5 million.
If you don’t, a week or two at this sensational hotel is the next best thing!
First published in the Mail Online - July 2018
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