Having had problems with Virgin flights, Neil was very helpful in resolving our situation very efficiently
Excellent service as usual
Marco was really helpful especially when we decided to extend our stay. The advice overall was really helpful and everything was exactly as described. This is not the first time I’ve DialAFlight and every time it’s been excellent.
All the people I encountered were very helpful, courteous and professional
Tristan was brilliant throughout. We were nightmare customers throughout every stage of our travels and he dealt with every flight change seamlessly.
Always very efficient
All special requests and room upgrades fulfilled thanks to assistance from Travel Manager Ashley Homewood
Excellent as ever - many thanks!
Friendly, helpful, knowledgeable, accommodating and caring.
Robert was great keeping us updated with all the changes.
Great job - incredibly responsive in a difficult time
We were always kept informed about any changes in this unprecedented situation. We will always use Dexter for all our holiday requirements, it makes things so much easier.
Matthew has remained in contact with me throughout this year arranging and re - arranging trips. Excellent customer care, service and is always goes the extra mile.
DialAFlight managed to get us away on a fantastic holiday and always provide an excellent reliable and personable service.
Nice trip, thanks
Great customer service by Troy.
Fantastic from start to finish. No request was too large or small. Thank you Orlando and Warren
Excellent as usual. Helped us change flights when we extended.
Reassuringly in the background particularly in these uncertain times for travelling
Despite not knowing until the last minute we were going, Saf snd Joe provided excellent service
Stacey planned this trip for us. Everything was absolutely brilliant. Would highly recommend and our next holiday has already been booked with them,
Our homeward flight was cancelled as we waiting for check in for our outward flight! By the time we’d checked in Rupert had reorganised our flight home so no stress.
Would never use any other company. DialAFlight are so professional and efficient.
Smon always delivers just what is needed, and then a little bit more
Wonderful service. That's why l always book with this company and all my family and friends are very happy since l recommended them
The staff were so helpful. I travel a lot and use DialAFlight every time
Good communications whilst being stuck in Barbados. Helped me with alternate flight, always responded and called me back as I could not make outgoing calls on my phone
The lovely Dominican Republic has no fewer than eight international airports.
That's quite a haul for a country with little more than ten million permanent residents, and speaks volumes about its reputation as the all-inclusive capital of the Caribbean. But two hotels are bucking the trend – one on the quiet north coast, the other not far from the flesh-pots of Punta Cana on the island's south-east tip.
Both managed to withstand the hurricanes that swept through the area not long ago.
A LOVE FOR LUXURY
First, a confession: I'm one of the so-called Aman junkies and hope that by the time I check in to the great hotel in the sky, it will have many of the distinctive Aman touches (the Aman luxury hotel group now has 33 destinations in 21 countries).
That means no signage, no muzak, no meal times, no signing of bills with the dreaded 'tip' box left empty, no dress code (though decorum is a given), no manager's cocktail party, no over-manicured gardens.
And above all (now listen up, St Peter), a feeling that the place is empty even when it's full.
Amanera, near the comely fishing village of San Juan – around an hour's drive from Puerto Plata airport – was the group's 29th outpost, and it's Aman in all its glorious purity, starting with the main building that looks like it's either suspended from the sky by invisible wires or floating above its immediate surroundings like a yogic master.
It's a mix of thin concrete, thick glass and sturdy beech wood, with water, sunken sofas, white tables and chairs and sun loungers everywhere.
There are 25 casitas (little houses) dotted around the hillside, many with their own pool, all looking down on Playa Grande, a sensational mile of golden sand with no other building in sight. It has to be one of the most spectacular beaches in the world, albeit that the Atlantic can throw up some bumper waves.
Like proper mad dogs and Englishmen, we walk in the midday sun to the other end of the beach, where, tucked behind palm trees, is the ravishing Playa Grande Beach Club.
We have a yummy lunch before heading back. There is an Italian influence to the cooking at Amanera, but with a Dominican section on each of the menus.
And for golfers, a championship standard course, with ten holes, is set on cliffs above the sea. To get to the understated spa, you cross the golf course, which, apparently, costs $1,000 to play a round for those not staying at the hotel.
One day, we take a boat excursion to Laguna Gri Gri, a freshwater lagoon lined with mangroves, where we spot white and green egrets, turkey vultures and blue swallows nesting in black coral caves.
That evening, we eat locally at Babunuco, where a Maestro del Cigarro shows us the process of rolling and pressing a fine cigar. 'We make better cigars than in Cuba,' he assures us.
It's a four-hour drive from Amanera to Eden Roc, an immaculate Relais & Chateaux hotel that opened only four years ago within the gated community of Cap Cana, a mere 15 minutes from Punta Cana airport to where BA flies three times a week.
There are 35 colourful åcasitas (pinks, blues and greens) at the main hotel, and 25 two-bedroom beach apartments.
It's some beach: a sheltered cove with creamy white sand, clear turquoise water, swaying palm trees, the gentlest of swells.
There are two restaurants at the beach, one Peruvian and one broadly Mediterranean, but with a substantial sushi menu. Both are delightful, manned by staff who insist on you having a good time.And you will.
Eden Roc is really two resorts in one. At the main hotel, there's a slinky bar and a more formal restaurant just off the stone-floored lobby, where a cheery Damien Hirst painting has pride of place.
Cap Cana has big plans. Already, there are polo fields, an equestrian centre, a newly-built marina, a magnificent golf course, and villas for sale – if you have upwards of $5 million.
If you don’t, a week or two at this sensational hotel is the next best thing!
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