You arranged our return flights to Barbados but within two hours of arriving we were told that our cruise was cancelled. You then arranged for us to fly back to the UK 24 hours later and since arriving home have provided an excellent customer service.
Always very helpful. Tyler is the person I deal with and he always sorts out any problems quickly.
Thanks to Logan and Cody for all their help. We are all home safely after having to return early from our holiday. Hopefully we will be booking our next trip when all is well.
Thanks so much for all your support. I truly appreciate all of you and the help you gave me to get back to the UK safely. Thanks to Bradley and all who helped.
We have used DialAFlight for over 12 years and cannot praise the team enough for their excellent support. From the early days of handling an airline going bust to repatriating us this last week under very difficult circumstances your professionalism and personal care has always been exceptional. We must have been through your entire team this last few days, calling you at all hours, but every one of you has continued to provide that special service we have come to take for granted. You have a unique team spirit that is rare these days and we wish you all the very best.
Adele is always on hand for any help we may require and is a pleasure to do business with.
Very helpful agent - excellent value flights and good communication.
Wonderful service as usual, thank you
Very efficient service in a very stressful time
Jordan was superb during this difficult time for travel. He allayed my fears and ensured we shall use your company always in the future. Well done him!
We were impressed with the interest John showed. Very personal and considerate.
Without you we wouldn’t be home. Thank you Spencer. We wouldn’t travel if we didn’t have you and your team.
I missed my flight but you found me a fight 2 days later while Virgin could not get me a flight until Friday
Ben was very efficient and managed to get us home early from Barbados this past weekend. Excellent service.
Matthew gave us outstanding service and got us home safely
Laura helped us return to the UK with new flights. Virgin Atlantic would have left us behind after cancelling our flights.
You are all brilliant
Can't thank Tim enough for the excellent service he always gives us
Teddy and Brian looked after us and got us home under very difficult circumstances
Noah is excellent - giving me a good deal each time I book through him
I can highly recommend DialAFlight, the customer service was excellent and the staff highly professional and helpful.
Everything went well until Covid 19 spoilt in in many ways but service at DialAFlight was excellent particularly that of Luke and Laura. Most helpful and friendly.
Nick and his team were on hand whenever we had a query especially when we thought we might not get back from Barbados on Thursday.
As always it was quick and easy to contact your very helpful and knowledgeable staff. Flight was changed quickly and I got home safely
Lawrence listened to our needs and delivered exactly what we wanted
Jenson contacted us in St Kitts to let us know our plane was flying
Mickey was excellent in getting us home in these difficult times. Will definitely use again in the future.
We would just like to thank Richard and his staff for all your help in getting us home.
Have used DialAFlight on numerous occasions and every time the service has been outstanding from booking to keeping you updated on changes. Very friendly, helpful, and professional.
Good communication throughout
The lovely Dominican Republic has no fewer than eight international airports.
That's quite a haul for a country with little more than ten million permanent residents, and speaks volumes about its reputation as the all-inclusive capital of the Caribbean. But two hotels are bucking the trend – one on the quiet north coast, the other not far from the flesh-pots of Punta Cana on the island's south-east tip.
Both managed to withstand the hurricanes that swept through the area not long ago.
A LOVE FOR LUXURY
First, a confession: I'm one of the so-called Aman junkies and hope that by the time I check in to the great hotel in the sky, it will have many of the distinctive Aman touches (the Aman luxury hotel group now has 33 destinations in 21 countries).
That means no signage, no muzak, no meal times, no signing of bills with the dreaded 'tip' box left empty, no dress code (though decorum is a given), no manager's cocktail party, no over-manicured gardens.
And above all (now listen up, St Peter), a feeling that the place is empty even when it's full.
Amanera, near the comely fishing village of San Juan – around an hour's drive from Puerto Plata airport – was the group's 29th outpost, and it's Aman in all its glorious purity, starting with the main building that looks like it's either suspended from the sky by invisible wires or floating above its immediate surroundings like a yogic master.
It's a mix of thin concrete, thick glass and sturdy beech wood, with water, sunken sofas, white tables and chairs and sun loungers everywhere.
There are 25 casitas (little houses) dotted around the hillside, many with their own pool, all looking down on Playa Grande, a sensational mile of golden sand with no other building in sight. It has to be one of the most spectacular beaches in the world, albeit that the Atlantic can throw up some bumper waves.
Like proper mad dogs and Englishmen, we walk in the midday sun to the other end of the beach, where, tucked behind palm trees, is the ravishing Playa Grande Beach Club.
We have a yummy lunch before heading back. There is an Italian influence to the cooking at Amanera, but with a Dominican section on each of the menus.
And for golfers, a championship standard course, with ten holes, is set on cliffs above the sea. To get to the understated spa, you cross the golf course, which, apparently, costs $1,000 to play a round for those not staying at the hotel.
One day, we take a boat excursion to Laguna Gri Gri, a freshwater lagoon lined with mangroves, where we spot white and green egrets, turkey vultures and blue swallows nesting in black coral caves.
That evening, we eat locally at Babunuco, where a Maestro del Cigarro shows us the process of rolling and pressing a fine cigar. 'We make better cigars than in Cuba,' he assures us.
It's a four-hour drive from Amanera to Eden Roc, an immaculate Relais & Chateaux hotel that opened only four years ago within the gated community of Cap Cana, a mere 15 minutes from Punta Cana airport to where BA flies three times a week.
There are 35 colourful åcasitas (pinks, blues and greens) at the main hotel, and 25 two-bedroom beach apartments.
It's some beach: a sheltered cove with creamy white sand, clear turquoise water, swaying palm trees, the gentlest of swells.
There are two restaurants at the beach, one Peruvian and one broadly Mediterranean, but with a substantial sushi menu. Both are delightful, manned by staff who insist on you having a good time.And you will.
Eden Roc is really two resorts in one. At the main hotel, there's a slinky bar and a more formal restaurant just off the stone-floored lobby, where a cheery Damien Hirst painting has pride of place.
Cap Cana has big plans. Already, there are polo fields, an equestrian centre, a newly-built marina, a magnificent golf course, and villas for sale – if you have upwards of $5 million.
If you don’t, a week or two at this sensational hotel is the next best thing!
Not quite what you're looking for? We can easily customise an offer to suit your exact requirements