What 692 customers think of DialAFlight customer service

Everything ran very smoothly, the team were very helpful and all went as planned

Marshall was a great help when booking our holiday to the Maldives and he was always a joy to talk to.

I will certainly go to DialAFlight again and have already suggested it to friends and colleagues. Very impressed with the service. Well done all of you

Glen was especially helpful, always replied very quickly to my emails and made the planning very easy

Thanks Frank. Another great holiday. I have already recommended friends.

Brilliant service from Ivor as always

Amazing personalised service. Highly recommend

Booking our honeymoon through DialAFlight was perfect. Everything was easy and straight forward, our flights and accommodation were amazing and we didn't have to worry about anything.

Great service from Russell as usual.

Your performance very good. BA however is a shambles

Declan’s a star. Works every time.

Absolutely brilliant. I will definitely get you guys to plan my holiday again.

The hotels that you provided for us in Mauritius were first class and your representatives on the island were excellent

Excellent. Thank you.

Excellent service from Brett as usual!

Everything was as promised. Thank you Curtis for all your help

Thanks Dennis. Great job

As always DialAFlight came up trumps. Danny and his team are great and I have recommended him to so many of my friends now he must be really busy. We are already thinking about our next trip!

Everything went according to plan.Was disappointed with the quality of BA outbound flight - very poor club experience. But all the rest of the holiday was excellent

Declan organised our holiday to perfection! Everything was absolutely fabulous

Hotel and all arrangements including transfers were excellent and great value. Thanks to Dylan for his efforts!

Amazing customer service, as usual.

Very helpful staff- especially Noah

Good service. Fast and reliable.

Fabulous holday

Excellent service as usual. Thank you once again

Very helpful, efficient service. Thank you

We are glad that we booked our trip to Mauritius with your company. Everything was handled by you very well and stress free. For any future overseas trip, we will book with you

Have been using DialAFlight for various events over a number of years. Saf is my contact and have every confidence in him providing the right package to suit my requirements

Jenson was great all through the process

Indian Ocean Idyll

The hotel with the biggest wow on Mauritius

It has its own helipad, grows its own herbs to be used in massages – but Tom Laing's jaw dropped when he saw the cocktail waiters on Segways

What do you get if you cross a tropical island wrapped in white sandy beaches in the middle of the Indian Ocean with a luxury hotel that's received a $48million makeover?

And throw in a couple of private islands, three beaches, two pools, a spa and a helicopter transfer from the airport to the on-site helipad. The answer is the Shangri-La Le Touessrok on Mauritius, the epitome of luxury on an island bristling with five-star hotels.

It was originally opened as a restaurant in the 1970s. So customers could happily drink with dinner without worrying about driving home, the owner decided to build a few bungalows.

Over the following years he bought a neighbouring sugar plantation and expanded into a 200-room hotel - until, in 2015, Shangri-La turned up with some serious cash and a plan to create the hotel with the biggest wow in Mauritius.

We sweep down the palm tree-lined drive, yards from the ocean and the hotel's jetty. After a slick check in we're escorted to our room in the Frangipani wing.

It has two levels, the lower dominated by an enormous bed overlooking patio windows and a balcony facing a quiet beach. The upper level bathroom is focused around a huge egg-shaped bath, big enough for two or maybe three.

Relaxing in the privacy of the Frangipani pool

FRANGIPANI WING

The Frangipani wing boasts Republik, a beach bar style restaurant that spills onto one of Le Touessrok's beaches. Grilled seafood and smoked marlin, as we sit on cushions on the sand, is the perfect way to begin our stay.

And then, astonishingly, a waiter glides smoothly across the sand on a Segway, delivering fruit platters of watermelon and pineapple and cocktails.

The spa showcases the island's botanical produce, growing their own herbs to incorporate into massages. I opt for the two-and-a-half hour 'Seven Essences of Chamarel' - a pampering extravaganza made up of a coco hair treatment, sugar cane body scrub, eye and face mask, aloe vera body wrap and a Tipik massage that leaves me in a lemongrass essence-induced daze for hours.

For all its exclusive seclusion, the Frangipani wing isn't even the most luxurious part of the hotel. That award goes to the three villas nestled at the far end of the grounds with their own private beaches and infinity pools.

Watch the sun set on a catamaran cruise

PRIVATE BUTLERS

With a 24/7 butler team and your own chef on standby to cater to your every craving, it's a 'household' set up designed to make guests feel like they're in a private home.

As we explore the expansive pad, I glance at the branded mini dressing gowns and slippers for the kids. It's certainly not like any private home I've ever been to.

Fancying a change from paddling in the turquoise waters off the hotel's several beaches, I feel like venturing out so head to the jetty that ferries guests to two nearby islands.

For the romantics, Cabana dining on the beach

ILOT MANGÉNIE

Ile aux Cerfs is home to a Bernhard Langer designed championship golf course often voted one of the world's most stunning, but for the more sedate the hidden gem is Ilot Mangénie, a secluded collection of palm trees and forest ringed by stretches of soft white sand. The island is exclusive for Shangri-La's guests, with butlers serving lobster at tables amongst the trees.

With four restaurants and the Sega rum bar dotted across the hotel, you're spoiled for choice - as well as lots of local seafood, there's Indian and Japanese.

Faultless service from a beaming barman

At Safran, spicy aromas draw us towards the open kitchen, where two tandoor ovens sit proudly on display. Safran is a nod to the strong Indian influence on the island, mixing Mauritian staples such as chicken and prawn curry with Southern Indian classics including tandoori salmon and yellow spiced lentils.

Then there's Kushi, the Japanese restaurant with its master sushi chef and an array of cocktails and sake. I go for the Yakinuki, which means time for some DIY. The centre of the table opens out to reveal a grill whilst plates of melt-in-your-mouth wagyu beef, shellfish and vegetables are delivered, which you sizzle on the flames.

Competition for top spot amongst Mauritius's hotels is fierce, as each pushes the boundaries. Who knows what they'll come up with next, but for now Le Touessrok is setting the bar at a dizzy height.

Why our customers love us

Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.

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