020·7962·9933
Gary was great as always, he helped us through the refund process on a holiday we booked just before Lockdown. He was then super proactive in helping us find an alternative trip, double-checking cancellation policies and giving us peace of mind.
Great communication with Teddy - every time!
Delighted with service from main contacts especially Helen and Michael
Fantastic experience and will be using you for our next trip!
Yet another great holiday to the Maldives organised by Rory. Great company to arrange your holiday, great personal service as not many companies do nowadays? Hopefully organising another trip for Xmas 2021 to Mauritius.
I am thankful more than ever to Gary for his amazing attentive service. He expertly navigated me through the covid restrictions and last minute change of hotel due to unforeseen circumstances. I am also very happy at the service he has provided to every one of my referrals who have come back to me so thankful for the introduction. Keep up the great work Gary. Look forward to the next booking
Fantastic communication from start to finish. Personalised service. With the added stress of the second lockdown in November, Miles and his team did a great job reorganising the flights and hotel.
Josh was extremely efficient and helpful especially because we were stranded out of the UK because of the Covid-19. Josh arranged new flights and was contactable 7 days a week.
During a difficult time abroad with the development of the Coronavirus, your assistance and reassurance was greatly appreciated.
Amy and Shane provided excellent customer service. Contacted me in Mauritius and ensured I was able to get back home before airport shut down. They were brilliant. Thank you both.
As always, excellent service
Excellent help, quick with flights - and they have been amazing considering what the country is going through
Thanks Troy for getting us home. We will always come to you for our travel needs
My whole experience of using DialAFlight has gone way above expectations. Brody has been fantastic, but also praise to everyone else who we spoke to during our trip to Mauritius. Our flights had to be changed and it couldn’t have gone any smoother. Whilst others in the hotel struggled we got a flight, got the seats we wanted, didn’t have to pay any extra - it was all completely seamless. Your customer care is some of the best I have ever experienced. We’ve booked with other operators and booked direct but won’t be going back. I’ve recommended your services to every person who has mentioned flights.
Great to speak to a human and not a robot.
Fabulous trip, everything went like clockwork as usual from Neil and his team
Thanks to Finn for arranging everything as promised
Jim comes up with the best suggestions every time.
Would have been nice to know Jan to Mar is the cyclone/rainy season
Eric was outstanding
Gino was great and looked after us well,
A big thank you to Michelle
Great service and help from Barry. Nothing was a bother and he sorted everything we needed. Great service
Another great holiday organised by Ted Millerick. I enjoy being greeted at varying locations for transfers etc. Often when tired from travelling it’s great to have that continuity. The recommended hotel in the Maldives was great. My daughter has now booked her 3 week honeymoon through Ted and I will be using you again in the future. Thanks for a well organised holiday.
Would definitely book with DialAFlight again. Big thanks to Chris Coulter.
Stacey was execellent.
Great service from Mitch and the team
Always use Christian at DialAFlight. Amazing holiday
Very prompt and extremely helpful. Thank you Oscar
The travel arrangements worked well Hotels were of a high standard and managed to get upper floor junior suites in good locations but had to ask.
What do you get if you cross a tropical island wrapped in white sandy beaches in the middle of the Indian Ocean with a luxury hotel that's received a $48million makeover?
And throw in a couple of private islands, three beaches, two pools, a spa and a helicopter transfer from the airport to the on-site helipad. The answer is the Shangri-La Le Touessrok on Mauritius, the epitome of luxury on an island bristling with five-star hotels.
It was originally opened as a restaurant in the 1970s. So customers could happily drink with dinner without worrying about driving home, the owner decided to build a few bungalows.
Over the following years he bought a neighbouring sugar plantation and expanded into a 200-room hotel - until, in 2015, Shangri-La turned up with some serious cash and a plan to create the hotel with the biggest wow in Mauritius.
We sweep down the palm tree-lined drive, yards from the ocean and the hotel's jetty. After a slick check in we're escorted to our room in the Frangipani wing.
It has two levels, the lower dominated by an enormous bed overlooking patio windows and a balcony facing a quiet beach. The upper level bathroom is focused around a huge egg-shaped bath, big enough for two or maybe three.
Relaxing in the privacy of the Frangipani pool
FRANGIPANI WING
The Frangipani wing boasts Republik, a beach bar style restaurant that spills onto one of Le Touessrok's beaches. Grilled seafood and smoked marlin, as we sit on cushions on the sand, is the perfect way to begin our stay.
And then, astonishingly, a waiter glides smoothly across the sand on a Segway, delivering fruit platters of watermelon and pineapple and cocktails.
The spa showcases the island's botanical produce, growing their own herbs to incorporate into massages. I opt for the two-and-a-half hour 'Seven Essences of Chamarel' - a pampering extravaganza made up of a coco hair treatment, sugar cane body scrub, eye and face mask, aloe vera body wrap and a Tipik massage that leaves me in a lemongrass essence-induced daze for hours.
For all its exclusive seclusion, the Frangipani wing isn't even the most luxurious part of the hotel. That award goes to the three villas nestled at the far end of the grounds with their own private beaches and infinity pools.
Watch the sun set on a catamaran cruise
PRIVATE BUTLERS
With a 24/7 butler team and your own chef on standby to cater to your every craving, it's a 'household' set up designed to make guests feel like they're in a private home.
As we explore the expansive pad, I glance at the branded mini dressing gowns and slippers for the kids. It's certainly not like any private home I've ever been to.
Fancying a change from paddling in the turquoise waters off the hotel's several beaches, I feel like venturing out so head to the jetty that ferries guests to two nearby islands.
For the romantics, Cabana dining on the beach
ILOT MANGÉNIE
Ile aux Cerfs is home to a Bernhard Langer designed championship golf course often voted one of the world's most stunning, but for the more sedate the hidden gem is Ilot Mangénie, a secluded collection of palm trees and forest ringed by stretches of soft white sand. The island is exclusive for Shangri-La's guests, with butlers serving lobster at tables amongst the trees.
With four restaurants and the Sega rum bar dotted across the hotel, you're spoiled for choice - as well as lots of local seafood, there's Indian and Japanese.
Faultless service from a beaming barman
At Safran, spicy aromas draw us towards the open kitchen, where two tandoor ovens sit proudly on display. Safran is a nod to the strong Indian influence on the island, mixing Mauritian staples such as chicken and prawn curry with Southern Indian classics including tandoori salmon and yellow spiced lentils.
Then there's Kushi, the Japanese restaurant with its master sushi chef and an array of cocktails and sake. I go for the Yakinuki, which means time for some DIY. The centre of the table opens out to reveal a grill whilst plates of melt-in-your-mouth wagyu beef, shellfish and vegetables are delivered, which you sizzle on the flames.
Competition for top spot amongst Mauritius's hotels is fierce, as each pushes the boundaries. Who knows what they'll come up with next, but for now Le Touessrok is setting the bar at a dizzy height.
Amazingly, it is simple old-fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!
Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online, which also saved them money.
Our team of 300 travel managers has been arranging tailor-made holidays for almost 40 years and we believe no one does it better. Judge for yourself.
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements
Airport Lounges from £25
Once you’re through security leave the crowds, kids and chaos behind you with a visit to one of our comfortable airport lounges.
All offer complimentary food, drinks, wifi and newspapers with some also including Fastrack through security. Prices from £25.
Use our speedy private transfer service to avoid the stress of finding your way out of the airport terminal and looking for a taxi or bus on arrival.
With our meet and greet service, our driver will meet you in the arrivals hall. They will monitor flight arrival times giving you peace of mind that someone will be waiting for you with a name board even if your flight is late.
They will then assist you with your luggage and organise a private transfer directly to your hotel - there’s no waiting around for other passengers for shared transfers!
So no queues, no delays and less stress.
Let us extend the personalised service of your booking into your holiday with great prices on business class flights ready to add a touch of class to your trip.
Take the stress out of travelling with a host of wonderful perks on offer from priority check-in and premium lounge access to chauffeur service and fine in-flight dining, plus the supreme comfort of a fully-reclining seat.
Call us to see how much you could save on Business Class flights.
All customers can take advantage of exclusive premium rates we’ve negotiated for our portfolio of business clients. We’ll maintain your preferred airline loyalty programmes and you’ll have 24/7 support wherever you are in the world.
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