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Highest satisfaction rating of any UK travel company. 98% of 5776 reviews say 'EXCELLENT'
Highest satisfaction rating of any UK travel company. 98% of 5776 reviews say 'EXCELLENT'
We had a few complications with our travel arrangements and had to cancel and rebook some flights. The staff were very patient and helpful. Thanks to all the staff and especially Connie.
Many thanks to Kieron for organising a fabulous holiday in a very short timescale
Amazing service and knowledge regarding the booking and very friendly staff.
Absolutely awesome experience
My only worry was BA strike. Overall customer service was excellent.
Noah was brilliant. Found me a better deal than I could find online and helped optimise days away. Brilliant fast service. I have already started recommending.
Above and beyond
I had the smoothest flight from Seychelles to the UKI. Amazing service and very approachable and friendly staff.
All your staff are very helpful and friendly
We had an amazing trip. Carter was so helpful and great at communicating. The trip was just as amazing as he said it would be! Thank you so much
Michelle came recommended to me by a work friend. We wanted something special as it was our honeymoon and she really helped us find the holiday of our dreams. Once we had agreed on the package, Michelle arranged everything. The process was so slick and straightforward I have already passed her details on to friends
Very efficient service as always.
The Constance resort in the Seychelles was amazing. Customer service, food and overall experience was first class
Excellent service from Amy and Sean, thank you
Dominic - great personal service, thank you
Thank you Gary and Roray for booking us an amazing honeymoon. We couldn't be happier with the service received.
Jacob, thanks as always for your help. Always end up changing things which you accommodate efficiently or asking questions as I did whilst away recently and you always respond very promptly.
I am very happy with DialAFlight
Great service as usual. Very happy
Harvey provides excellent service.
Fabulous service and communication as always
Good service. Fast and reliable communication. Enjoyable experience
Once again Damian and company did an excellent job in planning our trip with a very good price! In the age of the internet and so called super deals it is reassuring to know you are personally catered for
So easy to book a flight with DialAFlight and operators are very friendly.
Lucky that you have a 24 hours helpline that was able to help me out when I needed help. Very reassuring! DialAFlight is my favourite travel agency. Please keep up the good work.
Everything ran like clockwork and the hotels we stayed at simply stunning. Mauritius won our hearts!
Superb service, we will be using you again
DialAFlight gave us a fantastic service, very good communication and easy to deal with. It’s a shame Emirates didn’t do the same. Thanks again to Harvey
Received a call from Jay the night before my Mum's flight to make sure all was OK. Thought this was great customer service!
Steve and the team were amazing. The booking process was effortless and the information provided was exactly what we needed. We will definitely use Steve and DialAFlight again.
What do you get if you cross a tropical island wrapped in white sandy beaches in the middle of the Indian Ocean with a luxury hotel that's received a $48million makeover?
And throw in a couple of private islands, three beaches, two pools, a spa and a helicopter transfer from the airport to the on-site helipad. The answer is the Shangri-La Le Touessrok on Mauritius, the epitome of luxury on an island bristling with five-star hotels.
It was originally opened as a restaurant in the 1970s. So customers could happily drink with dinner without worrying about driving home, the owner decided to build a few bungalows.
Over the following years he bought a neighbouring sugar plantation and expanded into a 200-room hotel - until, in 2015, Shangri-La turned up with some serious cash and a plan to create the hotel with the biggest wow in Mauritius.
We sweep down the palm tree-lined drive, yards from the ocean and the hotel's jetty. After a slick check in we're escorted to our room in the Frangipani wing.
It has two levels, the lower dominated by an enormous bed overlooking patio windows and a balcony facing a quiet beach. The upper level bathroom is focused around a huge egg-shaped bath, big enough for two or maybe three.
Relaxing in the privacy of the Frangipani pool
FRANGIPANI WING
The Frangipani wing boasts Republik, a beach bar style restaurant that spills onto one of Le Touessrok's beaches. Grilled seafood and smoked marlin, as we sit on cushions on the sand, is the perfect way to begin our stay.
And then, astonishingly, a waiter glides smoothly across the sand on a Segway, delivering fruit platters of watermelon and pineapple and cocktails.
The spa showcases the island's botanical produce, growing their own herbs to incorporate into massages. I opt for the two-and-a-half hour 'Seven Essences of Chamarel' - a pampering extravaganza made up of a coco hair treatment, sugar cane body scrub, eye and face mask, aloe vera body wrap and a Tipik massage that leaves me in a lemongrass essence-induced daze for hours.
For all its exclusive seclusion, the Frangipani wing isn't even the most luxurious part of the hotel. That award goes to the three villas nestled at the far end of the grounds with their own private beaches and infinity pools.
Watch the sun set on a catamaran cruise
PRIVATE BUTLERS
With a 24/7 butler team and your own chef on standby to cater to your every craving, it's a 'household' set up designed to make guests feel like they're in a private home.
As we explore the expansive pad, I glance at the branded mini dressing gowns and slippers for the kids. It's certainly not like any private home I've ever been to.
Fancying a change from paddling in the turquoise waters off the hotel's several beaches, I feel like venturing out so head to the jetty that ferries guests to two nearby islands.
For the romantics, Cabana dining on the beach
ILOT MANGÉNIE
Ile aux Cerfs is home to a Bernhard Langer designed championship golf course often voted one of the world's most stunning, but for the more sedate the hidden gem is Ilot Mangénie, a secluded collection of palm trees and forest ringed by stretches of soft white sand. The island is exclusive for Shangri-La's guests, with butlers serving lobster at tables amongst the trees.
With four restaurants and the Sega rum bar dotted across the hotel, you're spoiled for choice - as well as lots of local seafood, there's Indian and Japanese.
Faultless service from a beaming barman
At Safran, spicy aromas draw us towards the open kitchen, where two tandoor ovens sit proudly on display. Safran is a nod to the strong Indian influence on the island, mixing Mauritian staples such as chicken and prawn curry with Southern Indian classics including tandoori salmon and yellow spiced lentils.
Then there's Kushi, the Japanese restaurant with its master sushi chef and an array of cocktails and sake. I go for the Yakinuki, which means time for some DIY. The centre of the table opens out to reveal a grill whilst plates of melt-in-your-mouth wagyu beef, shellfish and vegetables are delivered, which you sizzle on the flames.
Competition for top spot amongst Mauritius's hotels is fierce, as each pushes the boundaries. Who knows what they'll come up with next, but for now Le Touessrok is setting the bar at a dizzy height.
Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!
Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.
Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.
Airport Lounges fr £25
Once you’re through security leave the crowds, kids and chaos behind you with a visit to one of our comfortable airport lounges.
All offer complimentary food, drinks, wifi and newspapers with some also including Fastrack through security. Prices from £25.
Use our speedy private transfer service to avoid the stress of finding your way out of the airport terminal and looking for a taxi or bus on arrival.
With our meet and greet service, our driver will meet you in the arrivals hall. They will monitor flight arrival times giving you peace of mind that someone will be waiting for you with a name board even if your flight is late.
They will then assist you with your luggage and organise a private transfer directly to your hotel - there’s no waiting around for other passengers for shared transfers!
So no queues, no delays and less stress.
Curious tourist, culture vulture or sporting addict? Wherever you are in the world we can help you get the most from your trip with sightseeing suggestions, city tours and a variety of leisure activities.
Book in advance through your travel manager and not only will you save an average of 10% over booking locally but you won’t risk missing out if a particularly activity or tour is oversubscribed.
With or without a guide, tours offer a unique insight
Take an escorted small group tour if you really want to find the essence of a country, from a local guide.
Take the open road for a freewheeling self-drive tour - a fantastic way to explore a country at your own pace.
Cruise holidays have come of age allowing you to visit several countries and see amazing places, all on one go.
Bespoke private tours offer you freedom and flexibility without the stress of arranging everything yourself.
All customers can take advantage of exclusive premium rates we’ve negotiated for our portfolio of business clients.
We’ll maintain your preferred airline loyalty programmes
and you’ll have 24/7 support wherever you are in the world.
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