What 716 customers think of DialAFlight customer service

Everything went as planned.

Absolutely fantastic service from start to finish. Would definitely recommend to everyone

The package that was put together was excellent. The staff could not have provided a better service.

Les went over and above to assist us

Thanks to Stan for organising this for us. We had an amazing time and everything was exactly as promised.

Jay gave us the perfect holiday - sorted everything from start to finish with plenty of contact leading up to the holiday. We will definitely book through Jay again as we feel we are in safe hands.

Dominic always on hand to advise and support. Thanks to him everything went to plan

We had a really fabulous holiday, all thanks to Marshall, for sorting everything out for us. Everything was as planned. Lovely room. Good food and the weather was fab too. Looking forward to going back again.

As usual, a trouble free and fabulous holiday - thanks Kylie!

I was a complicated customer and would have been in trouble without you

Kelly was helpful, informative and delivered everything we asked for - quickly and efficiently. Will definitely book via Kelly again and have already recommended DialAFlight to friends and family.

I received an excellent service. Will use DialAFlightt again in the future. Thank you, Jordan.

Excellent service from my DialA Flight operator George, Very very helpful, would highly recommend using this company again.

Thank you Archie - thank you for your help!

Amazing service, Warren was so accommodating and made things so easy and simple! Much nicer talking to an actual person down the phone than struggling online with last minute adjustments!

Your service was good but Lufthansa is shocking and will never travel with them again. We lost a whole day due to delays.

As always Troy and his team sorted a brilliant holiday

We received excellent customer service from you from the 'get go'. We had a lovely holiday and all documents and itinerary were perfect. We will definitely be using your services in future as well as recommending you to our friends and family.

I will always book through you

My flight was cancelled because of those drones at Gatwick but you managed to get me another flight. I was very impressed with that and could not have done it myself.

I have used DialAFlight on a few occasions now. Your service is excellent and I have recommended you to others for future trips!

Otis is a great help not only in organising but following through as the holiday approaches

First time I have used you and the service was excellent! I'll certainly be using you for my travel. Lisa was fantastic guiding me through the process.

Many thanks for the excellent service from Jarvis and Darryl. We had a fabulous holiday in Mauritius and the app was invaluable.

Everything ran very smoothly, the team were very helpful and all went as planned

Marshall was a great help when booking our holiday to the Maldives and he was always a joy to talk to.

I will certainly go to DialAFlight again and have already suggested it to friends and colleagues. Very impressed with the service. Well done all of you

Glen was especially helpful, always replied very quickly to my emails and made the planning very easy

Thanks Frank. Another great holiday. I have already recommended friends.

Brilliant service from Ivor as always

Indian Ocean Idyll

The hotel with the biggest wow on Mauritius

It has its own helipad, grows its own herbs to be used in massages – but Tom Laing's jaw dropped when he saw the cocktail waiters on Segways

What do you get if you cross a tropical island wrapped in white sandy beaches in the middle of the Indian Ocean with a luxury hotel that's received a $48million makeover?

And throw in a couple of private islands, three beaches, two pools, a spa and a helicopter transfer from the airport to the on-site helipad. The answer is the Shangri-La Le Touessrok on Mauritius, the epitome of luxury on an island bristling with five-star hotels.

It was originally opened as a restaurant in the 1970s. So customers could happily drink with dinner without worrying about driving home, the owner decided to build a few bungalows.

Over the following years he bought a neighbouring sugar plantation and expanded into a 200-room hotel - until, in 2015, Shangri-La turned up with some serious cash and a plan to create the hotel with the biggest wow in Mauritius.

We sweep down the palm tree-lined drive, yards from the ocean and the hotel's jetty. After a slick check in we're escorted to our room in the Frangipani wing.

It has two levels, the lower dominated by an enormous bed overlooking patio windows and a balcony facing a quiet beach. The upper level bathroom is focused around a huge egg-shaped bath, big enough for two or maybe three.

Relaxing in the privacy of the Frangipani pool

FRANGIPANI WING

The Frangipani wing boasts Republik, a beach bar style restaurant that spills onto one of Le Touessrok's beaches. Grilled seafood and smoked marlin, as we sit on cushions on the sand, is the perfect way to begin our stay.

And then, astonishingly, a waiter glides smoothly across the sand on a Segway, delivering fruit platters of watermelon and pineapple and cocktails.

The spa showcases the island's botanical produce, growing their own herbs to incorporate into massages. I opt for the two-and-a-half hour 'Seven Essences of Chamarel' - a pampering extravaganza made up of a coco hair treatment, sugar cane body scrub, eye and face mask, aloe vera body wrap and a Tipik massage that leaves me in a lemongrass essence-induced daze for hours.

For all its exclusive seclusion, the Frangipani wing isn't even the most luxurious part of the hotel. That award goes to the three villas nestled at the far end of the grounds with their own private beaches and infinity pools.

Watch the sun set on a catamaran cruise

PRIVATE BUTLERS

With a 24/7 butler team and your own chef on standby to cater to your every craving, it's a 'household' set up designed to make guests feel like they're in a private home.

As we explore the expansive pad, I glance at the branded mini dressing gowns and slippers for the kids. It's certainly not like any private home I've ever been to.

Fancying a change from paddling in the turquoise waters off the hotel's several beaches, I feel like venturing out so head to the jetty that ferries guests to two nearby islands.

For the romantics, Cabana dining on the beach

ILOT MANGÉNIE

Ile aux Cerfs is home to a Bernhard Langer designed championship golf course often voted one of the world's most stunning, but for the more sedate the hidden gem is Ilot Mangénie, a secluded collection of palm trees and forest ringed by stretches of soft white sand. The island is exclusive for Shangri-La's guests, with butlers serving lobster at tables amongst the trees.

With four restaurants and the Sega rum bar dotted across the hotel, you're spoiled for choice - as well as lots of local seafood, there's Indian and Japanese.

Faultless service from a beaming barman

At Safran, spicy aromas draw us towards the open kitchen, where two tandoor ovens sit proudly on display. Safran is a nod to the strong Indian influence on the island, mixing Mauritian staples such as chicken and prawn curry with Southern Indian classics including tandoori salmon and yellow spiced lentils.

Then there's Kushi, the Japanese restaurant with its master sushi chef and an array of cocktails and sake. I go for the Yakinuki, which means time for some DIY. The centre of the table opens out to reveal a grill whilst plates of melt-in-your-mouth wagyu beef, shellfish and vegetables are delivered, which you sizzle on the flames.

Competition for top spot amongst Mauritius's hotels is fierce, as each pushes the boundaries. Who knows what they'll come up with next, but for now Le Touessrok is setting the bar at a dizzy height.

Why our customers love us

Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.

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