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Very approachable, flexible and accommodating with itinerary changes, suggestions and overall efficiency of the holiday booking. We had an amazing time and everything went perfectly! Many thanks
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Charles and the team were fantastic from Day 1. Everything was perfect. Thank you for the transfers and the hotel recommendations. We had the best holiday.
Fantastic from start to finish. Finley made the process smooth and easy. Hotel was wonderful and they also upgraded us, so we felt really looked after. Great service from DialAFlight
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Kitty did a very good job of arranging our holiday without any fuss, getting back to me when promised and keeping us informed. Will definitely be using DialAFlight again.
Transfers from the airport were not included but DialAFlight did not tell us this, nor was it mentioned in the advert. We bought the package with free golf but the resort did not agree with this when we arrived. DialAFlight sorted this quickly.
Great holiday with support every step of the journey - thank you and looking forward to holidays in the coming years.
Ian was unreal once again, service delivered emphatically. Won’t fly Air Mauritius again though.
I have used DialAFlight and Lee for over 30 years for business and personal travel and the company has never let me down. Ist class service, competitive flight and holiday prices, no more than 5 rings before the phone is answered plus a 24hr emergency number if you do get into trouble (and it does happen). For end to end service DialAFlight is the company to call.
Marty was excellent. He managed to upgrade us for our honeymoon with the honeymoon package which was just amazing. He also suggested using the Gatwick lounge as we had our 6 month old baby with us and arranged for our transfer to have a car seat (which I only thought about last minute!). We would absolutely book another holiday through DialAFlight
Sugar Beach is one of the best hotels we have stayed in. A fantastic hotel. Food is excellent and all the staff are super friendly and welcoming. Bruce had organised transfers and they were there waiting for us and had children’s seats as requested. We had a superb holiday.
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After years of working with Mason he knows exactly what I want and I trust him with all my arrangements
Excellent as usual!
Ian Newton was a great help - good communication, quick responses and very patient ensuring I got the perfect holiday
Sophie was wonderful when we had to rearrange our trip at very short notice. It was stressful, but having her deal with the airline and hotel was brilliant. Thank you for a fantastic holiday.
Liam Rush is knowledgeable, helpful and very professional.
Your follow up service and personal contact is very good. Keep it up!
Tristan was fantastic as ever
Lucas Moore has excellent knowledge - this isn’t the first trip he has organised for us. We are already in contact with him for the next one.
Patrick is brilliant. He listens to what I am looking for and goes above and beyond in terms of customer service.
We got very good advice. Our stay was perfect.
Fabulous attention to detail. Consistently great service
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Philippa was great. She made sure all our complicated bookings worked.
A BIT OF HISTORY
In his 1891 book Palms And Pearls: Or Scenes In Ceylon, Alan Walters highlights a 14th century Icelandic work which names Paradise as an island off India 'studded with flowers', which he believes to be Ceylon, renamed Sri Lanka in 1972.
And French author Hugo Victor is believed to be referring to Sri Lanka when he writes: 'Paradise is a spot in the Orient productive of all kinds of woods and pomiferous trees: it contains the Tree of Life; there is neither cold nor heat but perpetual equable temperature.'
Arrival in Sri Lanka, with the chaos of Colombo airport and the surrounding roads, seemed some way from that early notion of Paradise.
But once you reach the areas of natural beauty, you'll see why the Paradise description is so apt. There are 26 national parks in Sri Lanka, each one teeming with wildlife. I stayed at the Uga Escapes resort of Chena Huts, in Yala National Park.
A PLACE TO RELAX
The hotel is intimate, with just 14 luxury suites, and they're spread out to ensure maximum privacy.
A sign on the path to the hotel declared that an elephant had last been sighted here just three days before.
One lunchtime, we were enjoying a watermelon martini at the bar when four monkeys sat down just yards away. And on another occasion, we wandered down to the sandbanks below the resort and heard a huge crash. Turning around slowly, we came face to face with an elephant. He was unfazed, but we were overcome with emotion. It was one of the best moments of my life.
You might think that the staff would become blasé about living so close to wildlife, but they delighted in showing us photos of leopards, crocodiles, wild boars and elephants which had all meandered into the hotel grounds. The private suites at Chena Huts are similar to safari lodges: vintage camping lamps, a freestanding bath, a huge bed, colonial style rugs and - a safari essential - Nespresso machine.
There's a plunge pool in the garden of each suite, too - as well as an enormous, lagoon-like pool moments away.
Meals and alcohol are inclusive and you can turn up to eat at any time. And once you've tasted the Sri Lankan fish curry, you'll want to sign up for the cookery classes offered by the head chef.
At 6.30am every day you can set off on a safari tour of the park (or at 3.30pm, though morning gives you a better chance of leopard sightings). Driving through the park, you'll suddenly come to a clearing which looks as if you've been transported to Africa, with huge lakes covered with water hyacinths, and mountains looming in the background.
We saw toucans, elephants, leopards, monkeys and water buffalo - a fabulous experience.
Following our stay at Chena, we set off on a three-hour drive to Weligama, a popular surfing beach on the south coast. Here we stayed at Cape Weligama resort, perched on a clifftop.
The resort has an activities centre where you can take out surfboards, snorkels and paddleboards. There are also scuba-diving courses. I was happier sitting by the Moon Pool - an infinity pool fringed with palm trees where you can watch the surfers bobbing like buoys, waiting for the next big wave.
A VISIT TO GALLE
The nearby town of Galle is one of the most distinctive on the island. It features a 16th century fort built by the Portuguese. We had tea at the Galle Fort Hotel, the most chic destination on the coast.
Back in Colombo,Residence, another Uga Escapes hotel, is the
perfect sanctuary. It's a ten-minute walk from the Town Hall and near the
Gangaramaya Temple, so ideal for sightseeing. We sat by the hotel pool sipping
a gin and tonic and plotted how to return to Paradise as soon as
possible.
First published in the Mail Online - September 2018
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