Your calls always answered within 5 rings.
Paige was excellent arranging our flight so efficiently at short notice. Very polite and professional.
It went like clockwork
The trip was exceptional - absolutely exceeded expectations and we are most grateful to Guy for his service, support and commitment to making it happen.
Many thanks to Tom for your help.
Thomas helped us put our holiday together. He was very knowledgable and kept us up to date with everything. Nothing was too much trouble
Mason and team are amazing at organising and knowing exactly what we need. After so many years I would not use anyone else to arrange my travel.
Karl Patel, goes above and beyond, which is really appreciated!
Huge thank you for your advice. Absolutely loved our holiday and would highly recommend DialAFlight as it’s so reassuring to have support over the phone should you need it.
We really liked the hotel. But we will never fly on Air Mauritius again. We were delayed by 90 min on the tarmac with no explanation then when we landed in Mauritius we realised all baggage except business class had been removed from the plane at Gatwick. Bags eventually delivered at midnight the following day!
My second set of holidays sorted by Mr Orton this year. He was superb handling changes because of the war. Made some fantastic suggestions for both Sri Lanka AND the Maldives.
I would say stand out factors of the service I received would be: Professional, excellent communication and knowledgeable staff. I would like to thank Dale for his patience and excellent customer skills.
Thank you Samuel for another incredible and memorable holiday!
Neil was so helpful as our flights were via Doha and the war had begun. When the flight was cancelled by the airline and we thought our holiday was gone - he shocked me by finding alternative flights to Sri Lanka. Without using DialAFlight we would never have travelled.
Great trip despite flight issues.
Great service and excellent communication throughout the process.
Ivor consistently delivers great customer service and information about the destinations I am interested in. He will ensure he delivers what is required and to the set budget. Our multi trip holiday to Sri Lanka was amazing - so thanks once again Ivor for nailing our brief
I have used DialAFlight and Dale several times. Always helpful and reliable. Wouldn’t use anyone else
The airport lounge was great.
The airline told us that special assistance was only booked for the outbound flights, so when we got back to Heathrow they refused to take us! I highly doubt this as Leah always books it ...
All excellent and Curtis exceptional
Teddy was very helpful
Extremely helpful. Many thanks
Roger went over and above to book us a flight when our return flight from Sri Lanka was cancelled.
Very helpful for last minute change of holiday plans finding just what we needed in a very short time.
Turkish Airlines changed our flights twice. Once between booking and the date of travel necessitating another night in Sri Lanka and once on the return journey when we suffered a 5 hour delay and the rest of our party had to spend a night in Istanbul with a 24 hour delay. This was disappointing and would make us think twice before using them again.
I couldn’t have coped without wonderful Noah. My friend and I were stuck in Sri Lanka while the Middle East raged. He calmly negotiated new flights home, rebooking time and again as my friend's flights were cancelled whilst she was at the airport. I would never travel anywhere without dear Noah’s guiding hand
Some of the precise tour details were vague and I had to contact the local tour operator while away to get the exact details of van and boat pick up timings. Not a big deal.
Very good - Scott is a real professional!
Great service provided .
First class support from Joseph
I'm a travel company's worst nightmare.I want adventure, but not scary, I want total luxury but not in-your-face formality...and a beach, but a Robinson Crusoe one. And I want gourmet food and a world-class spa. The suggestion was an African safari followed by a relaxing island retreat in the Seychelles.
As a little girl, I'd always dreamed of going to Africa. My mother would say it was a consequence of watching Born Free and endless episodes of Daktari. I imagined I was Paula Tracy decked out in appropriate safari gear, riding high on the back of Clarence The Cross-Eyed Lion - accompanied by Judy the adorable chimpanzee.
So I embarked on my first true experience of Africa: Botswana and the Okavango Delta, an area that covers 3.2-million acres when in full flood. A lush, green sparkling jewel made up of permanent and semi-permanent channels, lagoons, islands and floodplains.
We flew to Johannesburg, then took a two-hour flight to Maun in Botswana and from there a ten-minute light aircraft transfer to the middle of the Delta.
Our guide Martin met me and my husband Brian and whisked us off to our home for the next three days. Sanctuary Baines' Camp has five bedrooms, on stilts and connected to the communal dining area by swing bridges. It has a swimming pool, although the day I wanted to use it a rather large elephant was hogging it and I wasn't about to argue.
The evenings were spent exchanging stories of the day's animal encounters, followed by early nights. The luxurious suites, with terraces, had all mod cons, including a watercolour painting kit for those of an artistic bent. A family of huge, fluffy bats was nesting right outside the bathroom window.
The game drives took place early morning and late afternoon. We were thrilled with the show of wildlife. Large, lazy lions snoozing after a big kill, giraffes, wildebeest and impalas.
We spent one early morning following the tracks of a leopard and cub. Martin was persistent and, after two hours, we came across the pair running away from a family of baboons. We followed the pair for about three miles until mum and her cub climbed a large tree and allowed us to sit 14ft away and watch their daily rituals.
I spent an afternoon on a mokoro, a traditional dug-out canoe, drifting on the crystal-clear waters, with the only sounds the breezes in the reeds, exotic birdsong and frogs.
One day was spent walking with three beautiful, majestic elephants.
They belong to Doug and Sandi Groves, who dedicated their lives to caring for them after they were orphaned by culling operations years ago. The elephants now act as ambassadors for their wild counterparts and in 1999 the Living With Elephants Foundation was launched, dedicated to relieving conflict between the African elephant and human populations in Botswana.
To become personally acquainted, observe and interact with these silent beauties was one of the most joyous experiences of my life.
On our final evening our bed was wheeled on to the terrace for a night under the stars - to be woken by the wonderful sound of a hippo grunting and munching happily, 5ft beneath my bed.
Next, we headed east for the Seychelles.
Arriving by light aircraft on the island of Desroches was like the opening sequence of Fantasy Island. Desroches is a three-mile long castaway island, with immaculate beaches, azure waters and coral reefs. It offers exquisite gourmet food, luxurious surroundings and a compulsory instruction to lie back and kick off your shoes. Even the general manager hasn't had a pair of shoes on for two years. I revelled in dining on fresh sashimi, seafood and fine wine while in bare feet.
Days were spent cycling around the island, visiting the giant tortoises to give them a daily scratch under the chin, kayaking and snorkelling on a beautiful reef.
The sea is teeming. There was a kaleidoscope of fish, lemon and reef sharks, graceful stingrays winging their way past you and - the ultimate joy - swimming alongside an enormous hawksbill turtle.
After six nights we moved on to the Banyan Tree on the island of Mahe.
Calm waters were exchanged for huge, thundering white horses on a beautiful beach, Intendance Bay, famed for its incredible granite rock formations.
The colonial-style Banyan Tree winds up the hillside, and all suites have private pools, Jacuzzis and spectacular views.
Getting around was fun. The resort was steep, so served by golf buggies.
Every night I was treated to a wonderful show while indulging in a sunset massage on our terrace: the sight of huge bats riding the thermals above, swooping for insects.
Although each place was different, they all have one thing in common, conservation. Ethical tourism at its best.
First published in the Daily Mail - October 2015
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