Your calls always answered within 5 rings.
Raj and team responded to all my queries and it was reassuring knowing I had a contact that I could reach by phone.
Thank you Connie! A perfect trip!
As usual - Patrick Howe and DialAFlight delivered an excellent package-
Swift and comprehensive communication. Took much of the stress away from the holiday. Owen was very helpful
Excellent service from Becky and the rest of the team. Definitely will be using DialAFlight in the future. Highly recommended.
As always everything went smoothly with communication and reminders were well timed.
Our agent was attentive and knowledgeable
Big thank you to Oli who helped book our honeymoon - everything was planned perfectly and we had no issues
Great support from Leah, we had a fantastic holiday. All the staff in country from transfers to the rep were great
Excellent service from all concerned - will use for future trips
Lauren was so supportive and helpful.
Faultless arrangements provided at a fair price. Thank you.
Thank you Oscar for your efficiency and expertise. Now booked three trips with you including one very large family trip to take place in January. This was the first and everything went exactly as it should and was fantastic!
We will be back to book our next holiday with you.
Everything went smoothly. Wouldn’t hesitate to use again
Fantastic service.. we had an amazing experience and Ross understood our needs. We had the a trip of a lifetime
Not your fault but the so called Royal Meridien Beach Resort wasn't - as in you couldn't get to the beach due to construction work so no swim. Very annoying. Otherwise all good and Brandy top notch as always
Thank you. Five stars
It was beautiful and definitely a wonderful place to visit
As usual, first class service and support. Thank you from my wife and myself
Great customer service and knowledgeable team. Special thanks to Seymour
Very pleased with the service, especially the final email giving log in details for check in and printing boarding passes.
Molly is a diamond! After nearly 60 years of booking holidays, Molly is the best ever. I won't be booking trips with anyone else!
Thanks Reggie. The hotel was lovely but if you are sending anyone there on AI please inform them in the restaurants other than the buffet there are supplements on food on the evening menus.
BA World Traveller Plus is not that good, it no way matches Virgin Atlantic Premium Economy.
Excellent service from Oscar as always - will be contacting him soon to arrange the next one!
Dale did it again! Five star service
This was the second time I have booked a holiday through yourselves. Hotel and location were amazing.
Very helpful support (Did have lots of questions) Very responsive. Would definitely use you again
Very helpful and professional service and would highly recommend. Had a slight issue on check in to our hotel and rang Mason who sorted immediately - can't ask better than that. Thank you team DialAFlight!
I'm a travel company's worst nightmare.I want adventure, but not scary, I want total luxury but not in-your-face formality...and a beach, but a Robinson Crusoe one. And I want gourmet food and a world-class spa. The suggestion was an African safari followed by a relaxing island retreat in the Seychelles.
As a little girl, I'd always dreamed of going to Africa. My mother would say it was a consequence of watching Born Free and endless episodes of Daktari. I imagined I was Paula Tracy decked out in appropriate safari gear, riding high on the back of Clarence The Cross-Eyed Lion - accompanied by Judy the adorable chimpanzee.
So I embarked on my first true experience of Africa: Botswana and the Okavango Delta, an area that covers 3.2-million acres when in full flood. A lush, green sparkling jewel made up of permanent and semi-permanent channels, lagoons, islands and floodplains.
We flew to Johannesburg, then took a two-hour flight to Maun in Botswana and from there a ten-minute light aircraft transfer to the middle of the Delta.
Our guide Martin met me and my husband Brian and whisked us off to our home for the next three days. Sanctuary Baines' Camp has five bedrooms, on stilts and connected to the communal dining area by swing bridges. It has a swimming pool, although the day I wanted to use it a rather large elephant was hogging it and I wasn't about to argue.
The evenings were spent exchanging stories of the day's animal encounters, followed by early nights. The luxurious suites, with terraces, had all mod cons, including a watercolour painting kit for those of an artistic bent. A family of huge, fluffy bats was nesting right outside the bathroom window.
The game drives took place early morning and late afternoon. We were thrilled with the show of wildlife. Large, lazy lions snoozing after a big kill, giraffes, wildebeest and impalas.
We spent one early morning following the tracks of a leopard and cub. Martin was persistent and, after two hours, we came across the pair running away from a family of baboons. We followed the pair for about three miles until mum and her cub climbed a large tree and allowed us to sit 14ft away and watch their daily rituals.
I spent an afternoon on a mokoro, a traditional dug-out canoe, drifting on the crystal-clear waters, with the only sounds the breezes in the reeds, exotic birdsong and frogs.
One day was spent walking with three beautiful, majestic elephants.
They belong to Doug and Sandi Groves, who dedicated their lives to caring for them after they were orphaned by culling operations years ago. The elephants now act as ambassadors for their wild counterparts and in 1999 the Living With Elephants Foundation was launched, dedicated to relieving conflict between the African elephant and human populations in Botswana.
To become personally acquainted, observe and interact with these silent beauties was one of the most joyous experiences of my life.
On our final evening our bed was wheeled on to the terrace for a night under the stars - to be woken by the wonderful sound of a hippo grunting and munching happily, 5ft beneath my bed.
Next, we headed east for the Seychelles.
Arriving by light aircraft on the island of Desroches was like the opening sequence of Fantasy Island. Desroches is a three-mile long castaway island, with immaculate beaches, azure waters and coral reefs. It offers exquisite gourmet food, luxurious surroundings and a compulsory instruction to lie back and kick off your shoes. Even the general manager hasn't had a pair of shoes on for two years. I revelled in dining on fresh sashimi, seafood and fine wine while in bare feet.
Days were spent cycling around the island, visiting the giant tortoises to give them a daily scratch under the chin, kayaking and snorkelling on a beautiful reef.
The sea is teeming. There was a kaleidoscope of fish, lemon and reef sharks, graceful stingrays winging their way past you and - the ultimate joy - swimming alongside an enormous hawksbill turtle.
After six nights we moved on to the Banyan Tree on the island of Mahe.
Calm waters were exchanged for huge, thundering white horses on a beautiful beach, Intendance Bay, famed for its incredible granite rock formations.
The colonial-style Banyan Tree winds up the hillside, and all suites have private pools, Jacuzzis and spectacular views.
Getting around was fun. The resort was steep, so served by golf buggies.
Every night I was treated to a wonderful show while indulging in a sunset massage on our terrace: the sight of huge bats riding the thermals above, swooping for insects.
Although each place was different, they all have one thing in common, conservation. Ethical tourism at its best.
First published in the Daily Mail - October 2015
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