What 755 customers think of DialAFlight customer service

Philip is superb. Shows some exceptional diligence that makes you feel calm when spending a lot of money!

As always. Brilliant service

Thanks for a great service. Extremely helpful and polite. You sound and are a wonderful team

This lived up to all Otis recommendations. A great experience with a truly laid back atmosphere and a great chill out

As always Darryll was brilliant. I have used his services for years and will continue to for many more.

Amazing personalised service from start to finish. Andrew looked after every issue and the holiday was planned to perfection!

Brilliant service from Carla, as always. Everything was organised like a dream - thank you. We will be back!

Outstanding service

Mason was absolutely superb and went above and beyond what I would expect from a travel agent, and when he wasn't around anyone else I spoke to was always so helpful.

Kept us informed of any changes along the way

As usual, a great service.

Ralph and Dennis in his absence couldn’t be more helpful

The service with DialaFlight is second to none. I asked for a Maldives holiday which was what I had planned to take from my retirement money from work. After speaking to Jordan, he recommended a different island to meet my needs. He got a beach bungalow for us within budget and it was just perfect. He contacted us before we went to ensure everything went well and answered some last minute questions. He is excellent and very caring in his job and I wouldn't hesitate to book either flights or full package with DialAFlight again. This company is amazing and competitive with prices.

Des is fantastic, he always makes things very easy and finds us the best deal. He checked in before we left to make sure we had everything we needed and to reassure us that he was available if we needed him whilst away.

Joe always does a fantastic job for us. We will definitely use you again

Do not recommend Air Mauritius Business Class until they introduce their new planes!

Jasper was excellent in organising my flight to Seychelles to attend a funeral within three days.

We would thoroughly recommend the Jacussi Beach bungalows on Vilamendhoo.(north side). They have immediate access to a great house reef and benefit from both the sunshine all day on the beach and also shade. They are situated in the adults only section which has its own restaurant and pool. Food was excellent.

Emirates good. Heritage Awali brilliant. As always DAF cannot be faulted

Carter great as ever!

Spot on as usual - good job

You go the extra mile and do what you say you're going to do.

Fantastic holiday

DialAFlight continues to provide an excellent service - always personable prompt and efficient

Carter was excellent. We had the best holiday ever. Having used you for many years we are always delighted. The hotel was perfect and Carter understood exactly what we were looking for. We always recommend DialAflight to others.

All the arrangements went well. The assïstance for Mr Noble were all in place and we cannot speak highly enough of the arrangements you made. We have no hesitation in recommending you.

Brian was absolutely great looking after us. Maritim in Mauritius, lovely hotel. Had a problem with check in on the return flight but Brian sorted everything and did a great job.

Very good service - will book with you again

I will definitely use your services again and will also recommend you to my friends and family

We have used DialAFlight for many years and I can honestly say I would never use another travel agent

Find your idyllic island paradise in The Maldives

The tiny island that's huge on fun

Sally Chaplin was afraid her paradise destination was too small to satisfy her all-action family... but Kandima Maldives was a triumph

As we were waiting for our flight to the Maldives to be called, I started to have a few serious doubts about my sanity. Here I was, heading halfway round the world with three youngsters who find it absolutely impossible to stay still for even a minute.

What's more, we were flying to an island that I feared might be just too small for a whole week's stay.

We'd heard that Kandima Maldives - on part of the Dhaalu Atoll - was different from the usual five-star luxury honeymoon spots. It is billed as a four-star lifestyle resort - on a lush tropical island with a large natural lagoon - and what particularly attracted us was the promise of an exhaustive list of activities for both adults and children.

Let the ocean lap beneath you in an Aqua Villa

Still, this, our first foreign beach holiday in 12 years, was a bit of a gamble. But we got off to a very good start. Before the flip-flops had even come out of our suitcases, Sarah, 11, discovered that at 4pm they turn on the water at Kandiland, a kids' club which has a large wet play area. And parents can have peace of mind by knowing that the Kids' Club here is supervised by a multilingual team of fully qualified child carers.

After getting soaked and bouncing on the trampoline for a while, she scanned the Kandiland itinerary and signed up for candy-floss making, Maldivian drumming, rock painting, an art class and mocktail mixing.

George, 17, was itching to go on a jet ski, but when he declared it was the only activity he would try, my heart sank - because my husband Gavin and I had set our hearts on mojitos by the pool.

The resort offers a selection of watersports including kayaking

However, all was not lost. George discovered Burn, Kandima's fully equipped air-conditioned gym - he's sports-mad and cannot waver from his intense training schedule, so this was a real godsend.

He also joined us on a sunset fishing trip, landed a red snapper and ate it for lunch the next day.

I worried about the food on offer before we left the UK, as our children are fussy eaters. We always argue about where to eat and there would plainly be no McDonald's, Starbucks or Burger King available at Kandima.

We were on an all-inclusive package, which included all meals in the resort's self-serve Flavour restaurant - and fortunately the choice on offer there was immense.

They had everything from a full English breakfast through to curries, freshly griddled fish and a dizzying array of salads. In fact, Sarah and her 15-year-old sister Alice were both so inspired by the food at Kandima that they were only too happy to sign up for a pizza-making class. We also had high tea in the Deli - known as K Tea.

Peace and quiet on the idyllic beaches

There are a number of other restaurants and bars including Azure, which has a chic beach house atmosphere and provides casual dining by day and elegant Mediterranean dishes by night.

Sea Dragon has excellent authentic Chinese cuisine, served family-style. To end the evening in some style, with exotic cocktails, there is the ultra cool Forbidden Bar where DJs are in action late into the night.

For perfect steaks, fresh fish and incredible sunset views, Smoked restaurant was the place. Guests dine al fresco here, and the food is prepared barbecue style.

The temperatures in the Maldives tend to hover around 28–30°C (82–86°F). We liked to stick to the shaded areas, of which there were plenty to be found, until about 3pm. Thankfully, our Sky Studio with interconnecting rooms was blissfully air-conditioned. It was also spotlessly clean, modern and had a vast bathroom. Best of all, it had a balcony, complete with a swing seat, overlooking the Indian Ocean.

Enjoy your own private outdoor tub and shower in a Beach Villa

Of course, no parent needs me to tell them that a holiday with the kids is never really a total break, but our trip can only be described as a huge success.

George, Alice and Sarah were happily exhausted at the end of each day and us adults even found that we could manage to grab the odd siesta.

For all of us, Kandima turned out to be exactly the right mix of paradise and practicality.

Why our customers love us

Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.

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