What 781 customers think of DialAFlight customer service

I had the smoothest flight from Seychelles to the UKI. Amazing service and very approachable and friendly staff.

All your staff are very helpful and friendly

We had an amazing trip. Carter was so helpful and great at communicating. The trip was just as amazing as he said it would be! Thank you so much

Michelle came recommended to me by a work friend. We wanted something special as it was our honeymoon and she really helped us find the holiday of our dreams. Once we had agreed on the package, Michelle arranged everything. The process was so slick and straightforward I have already passed her details on to friends

Very efficient service as always.

The Constance resort in the Seychelles was amazing. Customer service, food and overall experience was first class

Excellent service from Amy and Sean, thank you

Dominic - great personal service, thank you

Thank you Gary and Roray for booking us an amazing honeymoon. We couldn't be happier with the service received.

Jacob, thanks as always for your help. Always end up changing things which you accommodate efficiently or asking questions as I did whilst away recently and you always respond very promptly.

I am very happy with DialAFlight

Great service as usual. Very happy

Harvey provides excellent service.

Fabulous service and communication as always

Good service. Fast and reliable communication. Enjoyable experience

Once again Damian and company did an excellent job in planning our trip with a very good price! In the age of the internet and so called super deals it is reassuring to know you are personally catered for

So easy to book a flight with DialAFlight and operators are very friendly.

Lucky that you have a 24 hours helpline that was able to help me out when I needed help. Very reassuring! DialAFlight is my favourite travel agency. Please keep up the good work.

Everything ran like clockwork and the hotels we stayed at simply stunning. Mauritius won our hearts!

Superb service, we will be using you again

DialAFlight gave us a fantastic service, very good communication and easy to deal with. It’s a shame Emirates didn’t do the same. Thanks again to Harvey

Received a call from Jay the night before my Mum's flight to make sure all was OK. Thought this was great customer service!

Steve and the team were amazing. The booking process was effortless and the information provided was exactly what we needed. We will definitely use Steve and DialAFlight again.

Excellent customer service from Alan.

Kieran was fantastic as always. Everything went smoothly with all six flights and hotel was more than we expected. Absolutely stunning.

Troy is fab!

Philip is superb. Shows some exceptional diligence that makes you feel calm when spending a lot of money!

As always. Brilliant service

Thanks for a great service. Extremely helpful and polite. You sound and are a wonderful team

This lived up to all Otis recommendations. A great experience with a truly laid back atmosphere and a great chill out

Find your idyllic island paradise in The Maldives

The tiny island that's huge on fun

Sally Chaplin was afraid her paradise destination was too small to satisfy her all-action family... but Kandima Maldives was a triumph

As we were waiting for our flight to the Maldives to be called, I started to have a few serious doubts about my sanity. Here I was, heading halfway round the world with three youngsters who find it absolutely impossible to stay still for even a minute.

What's more, we were flying to an island that I feared might be just too small for a whole week's stay.

We'd heard that Kandima Maldives - on part of the Dhaalu Atoll - was different from the usual five-star luxury honeymoon spots. It is billed as a four-star lifestyle resort - on a lush tropical island with a large natural lagoon - and what particularly attracted us was the promise of an exhaustive list of activities for both adults and children.

Let the ocean lap beneath you in an Aqua Villa

Still, this, our first foreign beach holiday in 12 years, was a bit of a gamble. But we got off to a very good start. Before the flip-flops had even come out of our suitcases, Sarah, 11, discovered that at 4pm they turn on the water at Kandiland, a kids' club which has a large wet play area. And parents can have peace of mind by knowing that the Kids' Club here is supervised by a multilingual team of fully qualified child carers.

After getting soaked and bouncing on the trampoline for a while, she scanned the Kandiland itinerary and signed up for candy-floss making, Maldivian drumming, rock painting, an art class and mocktail mixing.

George, 17, was itching to go on a jet ski, but when he declared it was the only activity he would try, my heart sank - because my husband Gavin and I had set our hearts on mojitos by the pool.

The resort offers a selection of watersports including kayaking

However, all was not lost. George discovered Burn, Kandima's fully equipped air-conditioned gym - he's sports-mad and cannot waver from his intense training schedule, so this was a real godsend.

He also joined us on a sunset fishing trip, landed a red snapper and ate it for lunch the next day.

I worried about the food on offer before we left the UK, as our children are fussy eaters. We always argue about where to eat and there would plainly be no McDonald's, Starbucks or Burger King available at Kandima.

We were on an all-inclusive package, which included all meals in the resort's self-serve Flavour restaurant - and fortunately the choice on offer there was immense.

They had everything from a full English breakfast through to curries, freshly griddled fish and a dizzying array of salads. In fact, Sarah and her 15-year-old sister Alice were both so inspired by the food at Kandima that they were only too happy to sign up for a pizza-making class. We also had high tea in the Deli - known as K Tea.

Peace and quiet on the idyllic beaches

There are a number of other restaurants and bars including Azure, which has a chic beach house atmosphere and provides casual dining by day and elegant Mediterranean dishes by night.

Sea Dragon has excellent authentic Chinese cuisine, served family-style. To end the evening in some style, with exotic cocktails, there is the ultra cool Forbidden Bar where DJs are in action late into the night.

For perfect steaks, fresh fish and incredible sunset views, Smoked restaurant was the place. Guests dine al fresco here, and the food is prepared barbecue style.

The temperatures in the Maldives tend to hover around 28–30°C (82–86°F). We liked to stick to the shaded areas, of which there were plenty to be found, until about 3pm. Thankfully, our Sky Studio with interconnecting rooms was blissfully air-conditioned. It was also spotlessly clean, modern and had a vast bathroom. Best of all, it had a balcony, complete with a swing seat, overlooking the Indian Ocean.

Enjoy your own private outdoor tub and shower in a Beach Villa

Of course, no parent needs me to tell them that a holiday with the kids is never really a total break, but our trip can only be described as a huge success.

George, Alice and Sarah were happily exhausted at the end of each day and us adults even found that we could manage to grab the odd siesta.

For all of us, Kandima turned out to be exactly the right mix of paradise and practicality.

Why our customers love us

Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.

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