What 772 customers think of DialAFlight customer service

Jacob, thanks as always for your help. Always end up changing things which you accommodate efficiently or asking questions as I did whilst away recently and you always respond very promptly.

I am very happy with DialAFlight

Great service as usual. Very happy

Harvey provides excellent service.

Fabulous service and communication as always

Good service. Fast and reliable communication. Enjoyable experience

Once again Damian and company did an excellent job in planning our trip with a very good price! In the age of the internet and so called super deals it is reassuring to know you are personally catered for

So easy to book a flight with DialAFlight and operators are very friendly.

Lucky that you have a 24 hours helpline that was able to help me out when I needed help. Very reassuring! DialAFlight is my favourite travel agency. Please keep up the good work.

Everything ran like clockwork and the hotels we stayed at simply stunning. Mauritius won our hearts!

Superb service, we will be using you again

DialAFlight gave us a fantastic service, very good communication and easy to deal with. It’s a shame Emirates didn’t do the same. Thanks again to Harvey

Received a call from Jay the night before my Mum's flight to make sure all was OK. Thought this was great customer service!

Steve and the team were amazing. The booking process was effortless and the information provided was exactly what we needed. We will definitely use Steve and DialAFlight again.

Excellent customer service from Alan.

Kieran was fantastic as always. Everything went smoothly with all six flights and hotel was more than we expected. Absolutely stunning.

Troy is fab!

Philip is superb. Shows some exceptional diligence that makes you feel calm when spending a lot of money!

As always. Brilliant service

Thanks for a great service. Extremely helpful and polite. You sound and are a wonderful team

This lived up to all Otis recommendations. A great experience with a truly laid back atmosphere and a great chill out

As always Darryll was brilliant. I have used his services for years and will continue to for many more.

Amazing personalised service from start to finish. Andrew looked after every issue and the holiday was planned to perfection!

Brilliant service from Carla, as always. Everything was organised like a dream - thank you. We will be back!

Outstanding service

Mason was absolutely superb and went above and beyond what I would expect from a travel agent, and when he wasn't around anyone else I spoke to was always so helpful.

Kept us informed of any changes along the way

As usual, a great service.

Ralph and Dennis in his absence couldn’t be more helpful

The service with DialaFlight is second to none. I asked for a Maldives holiday which was what I had planned to take from my retirement money from work. After speaking to Jordan, he recommended a different island to meet my needs. He got a beach bungalow for us within budget and it was just perfect. He contacted us before we went to ensure everything went well and answered some last minute questions. He is excellent and very caring in his job and I wouldn't hesitate to book either flights or full package with DialAFlight again. This company is amazing and competitive with prices.

Pure relaxation with an amazing view

The barefoot paradise of the Maldives

Laura Hamilton finds herself living a life of luxury on a 160-ft wide island - and shoes are not needed

The Maldives gives me the most extraordinary sensation, it is so beautiful - I feel that when I look down I see Paradise, and when I look up I see Heaven.

It comprises more than 1,200 tiny islands - the majority of them are uninhabited but about ten per cent are used by the tourism industry.

For my latest trip, I stayed with my husband Alex at Mirihi, which boasts palm-fringed beaches and sand that is as soft as talcum powder. You won't need your shoes from the moment you step off the seaplane and on to the jetty after your 30-minute transfer from the capital Male.

At just 1,200ft long and 160ft wide, this privately-owned island is one of the lesser known to UK holidaymakers. It is like living on your own private island - classy yet understated and not at all stuffy.

A favourite spot for a caipirinha whilst watching the sunset at the Muraka Bar

It's the perfect place for anyone looking for rest, relaxation and rejuvenation, or those who want to try some of the best diving in the world. If you are a foodie, you won't be disappointed either.

The 160 members of staff look impeccable in their brightly-coloured uniforms and are a credit to Guenther Kofler, the resort's manager.

Guenther and his right-hand woman Jasmin are the perfect hosts for such an intimate place. Every inch of the resort is pristine and the staff so attentive that you feel every bit as relaxed as one of the petals of the flower Mirihi is named after.

The accommodation is Maldivian with a Swiss twist - luxurious bathrooms, designer furnishings, a sitting area with a sound system, and a Nespresso coffee machine with complimentary pods each day.

The lesser-known Mirihi Resort is like having your own private island

There are a total of 37 palm-thatched villas - six on the beach come with outdoor bathrooms, and 30 water villas that have steps straight into the lagoon. Staff outnumber guests by two to one.

As you relax on your sunbed watching the crystal-clear waters ripple against the shore, you can expect to meet Shahula and Sithura each day. They will offer you a cold towel and a slice of thirst-quenching watermelon.

The food is outstanding, from the a la carte menu in Muraka or the buffet in Dhonveli. You can help yourself to fresh lobster or oysters on seafood night, or head for the incredible display of sushi on Asian night. The food looks almost too good to eat.

Felix, the head chef, is one the most passionate people I have ever met, and he is proud to give guests a tour of Dhonveli restaurant each evening to show off his creations.

I did visit the island's gym three times but I'm sure I returned to the UK carrying a few extra pounds. I think I took comfort from Felix's words of wisdom. 'Laura, you are on holiday,' he told me. 'It's fine!'

A seemingly endless selection of rum

Although relaxation at Mirihi is key, should you wish to participate in any excursions or activities, the team are happy to book them on your behalf. We took a half-day trip to watch whale sharks, and we also got to swim with dolphins, manta rays and turtles. An unforgettable experience.

We enjoyed wine-tasting with Alexander, who is not officially the island's sommelier but might as well have been. There is the option of rum-tasting, too - Mirihi has the biggest collection in the Maldives, with 130 varieties - but I was happy to stick with the wine, otherwise I think I would have been out cold for the rest of our stay.

What you won't find on Mirihi is a swimming pool, but why would you need one when you have a clear-water lagoon less than 15ft from your bedroom?

The resort had the option of building a pool when the site was renovated in 2014, but opted against it as the thought of individuals fighting for sunbeds was not in their remit. Having visited islands with and without a pool, I think they made the right decision. We didn't miss having one.

However, one thing I can't live without when I'm on holiday is a spa, and the therapists at the Duniye Spa on the island are some of the best. Needless to say, I visited frequently.

Throughout the day at Mirihi, you can use the complimentary kayaks, try your hand at windsurfing or snorkel in the reef to spot the spectacularly coloured fish.

I was happy to kick back, relax and enjoy a caipirinha while watching the sunset in the bar at Muraka, and sit and read my book - I certainly made the most of the amazingly relaxing atmosphere before boarding my flight home to work and reality.

Why our customers love us

Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.

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