What 716 customers think of DialAFlight customer service

Everything went as planned.

Absolutely fantastic service from start to finish. Would definitely recommend to everyone

The package that was put together was excellent. The staff could not have provided a better service.

Les went over and above to assist us

Thanks to Stan for organising this for us. We had an amazing time and everything was exactly as promised.

Jay gave us the perfect holiday - sorted everything from start to finish with plenty of contact leading up to the holiday. We will definitely book through Jay again as we feel we are in safe hands.

Dominic always on hand to advise and support. Thanks to him everything went to plan

We had a really fabulous holiday, all thanks to Marshall, for sorting everything out for us. Everything was as planned. Lovely room. Good food and the weather was fab too. Looking forward to going back again.

As usual, a trouble free and fabulous holiday - thanks Kylie!

I was a complicated customer and would have been in trouble without you

Kelly was helpful, informative and delivered everything we asked for - quickly and efficiently. Will definitely book via Kelly again and have already recommended DialAFlight to friends and family.

I received an excellent service. Will use DialAFlightt again in the future. Thank you, Jordan.

Excellent service from my DialA Flight operator George, Very very helpful, would highly recommend using this company again.

Thank you Archie - thank you for your help!

Amazing service, Warren was so accommodating and made things so easy and simple! Much nicer talking to an actual person down the phone than struggling online with last minute adjustments!

Your service was good but Lufthansa is shocking and will never travel with them again. We lost a whole day due to delays.

As always Troy and his team sorted a brilliant holiday

We received excellent customer service from you from the 'get go'. We had a lovely holiday and all documents and itinerary were perfect. We will definitely be using your services in future as well as recommending you to our friends and family.

I will always book through you

My flight was cancelled because of those drones at Gatwick but you managed to get me another flight. I was very impressed with that and could not have done it myself.

I have used DialAFlight on a few occasions now. Your service is excellent and I have recommended you to others for future trips!

Otis is a great help not only in organising but following through as the holiday approaches

First time I have used you and the service was excellent! I'll certainly be using you for my travel. Lisa was fantastic guiding me through the process.

Many thanks for the excellent service from Jarvis and Darryl. We had a fabulous holiday in Mauritius and the app was invaluable.

Everything ran very smoothly, the team were very helpful and all went as planned

Marshall was a great help when booking our holiday to the Maldives and he was always a joy to talk to.

I will certainly go to DialAFlight again and have already suggested it to friends and colleagues. Very impressed with the service. Well done all of you

Glen was especially helpful, always replied very quickly to my emails and made the planning very easy

Thanks Frank. Another great holiday. I have already recommended friends.

Brilliant service from Ivor as always

Pure relaxation with an amazing view

The barefoot paradise of the Maldives

Laura Hamilton finds herself living a life of luxury on a 160-ft wide island - and shoes are not needed

The Maldives gives me the most extraordinary sensation, it is so beautiful - I feel that when I look down I see Paradise, and when I look up I see Heaven.

It comprises more than 1,200 tiny islands - the majority of them are uninhabited but about ten per cent are used by the tourism industry.

For my latest trip, I stayed with my husband Alex at Mirihi, which boasts palm-fringed beaches and sand that is as soft as talcum powder. You won't need your shoes from the moment you step off the seaplane and on to the jetty after your 30-minute transfer from the capital Male.

At just 1,200ft long and 160ft wide, this privately-owned island is one of the lesser known to UK holidaymakers. It is like living on your own private island - classy yet understated and not at all stuffy.

A favourite spot for a caipirinha whilst watching the sunset at the Muraka Bar

It's the perfect place for anyone looking for rest, relaxation and rejuvenation, or those who want to try some of the best diving in the world. If you are a foodie, you won't be disappointed either.

The 160 members of staff look impeccable in their brightly-coloured uniforms and are a credit to Guenther Kofler, the resort's manager.

Guenther and his right-hand woman Jasmin are the perfect hosts for such an intimate place. Every inch of the resort is pristine and the staff so attentive that you feel every bit as relaxed as one of the petals of the flower Mirihi is named after.

The accommodation is Maldivian with a Swiss twist - luxurious bathrooms, designer furnishings, a sitting area with a sound system, and a Nespresso coffee machine with complimentary pods each day.

The lesser-known Mirihi Resort is like having your own private island

There are a total of 37 palm-thatched villas - six on the beach come with outdoor bathrooms, and 30 water villas that have steps straight into the lagoon. Staff outnumber guests by two to one.

As you relax on your sunbed watching the crystal-clear waters ripple against the shore, you can expect to meet Shahula and Sithura each day. They will offer you a cold towel and a slice of thirst-quenching watermelon.

The food is outstanding, from the a la carte menu in Muraka or the buffet in Dhonveli. You can help yourself to fresh lobster or oysters on seafood night, or head for the incredible display of sushi on Asian night. The food looks almost too good to eat.

Felix, the head chef, is one the most passionate people I have ever met, and he is proud to give guests a tour of Dhonveli restaurant each evening to show off his creations.

I did visit the island's gym three times but I'm sure I returned to the UK carrying a few extra pounds. I think I took comfort from Felix's words of wisdom. 'Laura, you are on holiday,' he told me. 'It's fine!'

A seemingly endless selection of rum

Although relaxation at Mirihi is key, should you wish to participate in any excursions or activities, the team are happy to book them on your behalf. We took a half-day trip to watch whale sharks, and we also got to swim with dolphins, manta rays and turtles. An unforgettable experience.

We enjoyed wine-tasting with Alexander, who is not officially the island's sommelier but might as well have been. There is the option of rum-tasting, too - Mirihi has the biggest collection in the Maldives, with 130 varieties - but I was happy to stick with the wine, otherwise I think I would have been out cold for the rest of our stay.

What you won't find on Mirihi is a swimming pool, but why would you need one when you have a clear-water lagoon less than 15ft from your bedroom?

The resort had the option of building a pool when the site was renovated in 2014, but opted against it as the thought of individuals fighting for sunbeds was not in their remit. Having visited islands with and without a pool, I think they made the right decision. We didn't miss having one.

However, one thing I can't live without when I'm on holiday is a spa, and the therapists at the Duniye Spa on the island are some of the best. Needless to say, I visited frequently.

Throughout the day at Mirihi, you can use the complimentary kayaks, try your hand at windsurfing or snorkel in the reef to spot the spectacularly coloured fish.

I was happy to kick back, relax and enjoy a caipirinha while watching the sunset in the bar at Muraka, and sit and read my book - I certainly made the most of the amazingly relaxing atmosphere before boarding my flight home to work and reality.

Why our customers love us

Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.

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