What 716 customers think of DialAFlight customer service

Everything went as planned.

Absolutely fantastic service from start to finish. Would definitely recommend to everyone

The package that was put together was excellent. The staff could not have provided a better service.

Les went over and above to assist us

Thanks to Stan for organising this for us. We had an amazing time and everything was exactly as promised.

Jay gave us the perfect holiday - sorted everything from start to finish with plenty of contact leading up to the holiday. We will definitely book through Jay again as we feel we are in safe hands.

Dominic always on hand to advise and support. Thanks to him everything went to plan

We had a really fabulous holiday, all thanks to Marshall, for sorting everything out for us. Everything was as planned. Lovely room. Good food and the weather was fab too. Looking forward to going back again.

As usual, a trouble free and fabulous holiday - thanks Kylie!

I was a complicated customer and would have been in trouble without you

Kelly was helpful, informative and delivered everything we asked for - quickly and efficiently. Will definitely book via Kelly again and have already recommended DialAFlight to friends and family.

I received an excellent service. Will use DialAFlightt again in the future. Thank you, Jordan.

Excellent service from my DialA Flight operator George, Very very helpful, would highly recommend using this company again.

Thank you Archie - thank you for your help!

Amazing service, Warren was so accommodating and made things so easy and simple! Much nicer talking to an actual person down the phone than struggling online with last minute adjustments!

Your service was good but Lufthansa is shocking and will never travel with them again. We lost a whole day due to delays.

As always Troy and his team sorted a brilliant holiday

We received excellent customer service from you from the 'get go'. We had a lovely holiday and all documents and itinerary were perfect. We will definitely be using your services in future as well as recommending you to our friends and family.

I will always book through you

My flight was cancelled because of those drones at Gatwick but you managed to get me another flight. I was very impressed with that and could not have done it myself.

I have used DialAFlight on a few occasions now. Your service is excellent and I have recommended you to others for future trips!

Otis is a great help not only in organising but following through as the holiday approaches

First time I have used you and the service was excellent! I'll certainly be using you for my travel. Lisa was fantastic guiding me through the process.

Many thanks for the excellent service from Jarvis and Darryl. We had a fabulous holiday in Mauritius and the app was invaluable.

Everything ran very smoothly, the team were very helpful and all went as planned

Marshall was a great help when booking our holiday to the Maldives and he was always a joy to talk to.

I will certainly go to DialAFlight again and have already suggested it to friends and colleagues. Very impressed with the service. Well done all of you

Glen was especially helpful, always replied very quickly to my emails and made the planning very easy

Thanks Frank. Another great holiday. I have already recommended friends.

Brilliant service from Ivor as always

Saluting the sun in paradise

Tristan Davies visits one of the most blissful spots on Earth. But then signs up for yoga at the crack of dawn and believed he had ruined his Maldives dream - but had he?

I know people who do yoga, of course, but I view them with deep suspicion. I have a sister who's a yoga instructor and of the opinion I would be a healthier, happier person if I saluted the sun every morning.

However, when presented with the prospect of a week in the Maldives, with a little light yoga thrown in, I readily agreed.

Not because it would make me a better person, but because I've been to the Maldives before. Turquoise sea, multi-coloured cocktails - that's what I call balm for the troubled mind.

A little downward dog seemed a small price to pay for all this.

Hotel Baros: an idyllic boutique retreat with peaceful overwater villas

THE PATH TO SERENITY
Baros is among 100 tiny-island resorts rising out of this glistening stretch of Indian Ocean.

It's a 20-minute speedboat ride from Male, the islands' capital - and it looked gorgeous the moment it hove into view, with dusty-white beaches. Once we've disembarked, there's a cocktail waiting for us (and a rolled damp flannel, obviously) in an open-air bar beneath a canopy of palm trees.

Camouflaged behind beautiful bougainvillea lie the 45 beach villas, each with a sea view and its own stretch of beach.

The island is tiny - 380 yards long and 331 yards wide - with sandy foot-printed paths winding from one end to the other.

The resort's over-water villas offer a refined style of luxury

WHAT TO EXPECT
We've booked one of the 30 'overwater' thatched villas on stilts at the far tip. As we tread the boards of our deck, our attention is drawn to shadows in the shallows - and we catch sight of a trio of 3ft-long reef sharks swimming lazily beneath our feet.

Baros has its own coral reef, and a private ocean teeming with stunning sea-life easily accessible a few feet from your sunbed.

The villa was big and luxurious. And beyond the infinity plunge pool lies your own private Indian Ocean. Unbelievably, 600 yards away, there was a couple standing in the middle of it. Or so it seemed.

We discovered we could lower ourselves from the ladder at the end of our deck and walk, the water no more than thigh-high, to a small sandbank where we could enjoy the view of the island from out-at-sea level.

As we enjoyed this idyllic experience, an unwelcome thought crept in. I had signed up for yoga every morning. At 7am.

A beautiful setting for a romantic meal for two at The Lighthouse

DINING OUT
But before that there's dinner - posh nosh at the Lighthouse restaurant or the simpler but equally delicious menu at Lime. (There's a third restaurant, Cayenne, for pizzas and light lunches.)

And also a massage. The Baros masseuses pummel like Olympians and I waft down to dinner in a blissful daze.
The food's fantastic and I float back to our room. How much more relaxed can a man get? I was about to find out.

AN EARLY START
At 6.30am we are padding down to meet Kumar, our yogi for the week. I dislike him on sight. He is small and lithe, glowing with good health, and looks like the kind of man who can flip himself forward and balance on the palm of his hand.

I do a downward dog, in a mongrel fashion. I salute the sun and I balance on one foot, cross over my elbows and bend and stretch and breathe.

And, to my astonishment, I love every moment of it.

Kumar is the kindest, most patient teacher I've ever met. He made each hour melt into mere minutes.

At dawn each day, I was rolling out of bed with something approaching enthusiasm. By day three I was volunteering for evening meditation.

Did yoga teach me to relax? I should say so. I've never slept better, though the snorkelling off Baros's coral reef - teeming with every colour of tropical fish, and, on one occasion, a giant sea turtle - would calm anyone.

Spoil yourself and surprise your partner onboard the motorised yacht Serenity

THE FINAL CONCLUSION
Did it make me a nicer person? Well, I did plant some coral as part of the Baros conservation programme.

My time on this tiny tropical island involved eating, drinking, swimming, snorkelling and sleeping - and, obviously, meditating and yogitating.

There are no water sports here (hurrah!), and no underwater nightclubs.
What they do, they do brilliantly, simply, without fuss. Blissed-out bliss at its most blissful.

Om, as we yoga converts like to say. Shanti, shanti, shanti.

Why our customers love us

Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.

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