Personalised service and support throughout the whole process which involved postponement due to covid. Stuart especially went the extra mile to ensure we got the best deal and had the best holiday!
Thanks for setting up a great trip. Hoping you can find us another exciting deal for next year!
I received a very prompt and quick reply of any query. I do recommend other people
Lee and the team very helpful and proactive. I knew I’d be in good hands if I got into a pickle overseas.
In the face of adversity Ryan smooths out all the creases and we don’t go elsewhere now down to that relationship. Thank you.
Thanks to Libby, Raphael and Julian for going above and beyond, sending us everything we needed and even changing last minute flights.
Aidan was brilliant
Fantastic service! Always go above and beyond to ensure you get your perfect holiday for a great price! You are my go to travel agents. Thank you!
Gary was great as always, he helped us through the refund process on a holiday we booked just before Lockdown. He was then super proactive in helping us find an alternative trip, double-checking cancellation policies and giving us peace of mind.
Great communication with Teddy - every time!
Delighted with service from main contacts especially Helen and Michael
Fantastic experience and will be using you for our next trip!
Yet another great holiday to the Maldives organised by Rory. Great company to arrange your holiday, great personal service as not many companies do nowadays? Hopefully organising another trip for Xmas 2021 to Mauritius.
I am thankful more than ever to Gary for his amazing attentive service. He expertly navigated me through the covid restrictions and last minute change of hotel due to unforeseen circumstances. I am also very happy at the service he has provided to every one of my referrals who have come back to me so thankful for the introduction. Keep up the great work Gary. Look forward to the next booking
Fantastic communication from start to finish. Personalised service. With the added stress of the second lockdown in November, Miles and his team did a great job reorganising the flights and hotel.
Josh was extremely efficient and helpful especially because we were stranded out of the UK because of the Covid-19. Josh arranged new flights and was contactable 7 days a week.
During a difficult time abroad with the development of the Coronavirus, your assistance and reassurance was greatly appreciated.
Amy and Shane provided excellent customer service. Contacted me in Mauritius and ensured I was able to get back home before airport shut down. They were brilliant. Thank you both.
As always, excellent service
Excellent help, quick with flights - and they have been amazing considering what the country is going through
Thanks Troy for getting us home. We will always come to you for our travel needs
My whole experience of using DialAFlight has gone way above expectations. Brody has been fantastic, but also praise to everyone else who we spoke to during our trip to Mauritius. Our flights had to be changed and it couldn’t have gone any smoother. Whilst others in the hotel struggled we got a flight, got the seats we wanted, didn’t have to pay any extra - it was all completely seamless. Your customer care is some of the best I have ever experienced. We’ve booked with other operators and booked direct but won’t be going back. I’ve recommended your services to every person who has mentioned flights.
Great to speak to a human and not a robot.
Fabulous trip, everything went like clockwork as usual from Neil and his team
Thanks to Finn for arranging everything as promised
Jim comes up with the best suggestions every time.
Would have been nice to know Jan to Mar is the cyclone/rainy season
Eric was outstanding
Gino was great and looked after us well,
A big thank you to Michelle
Rumour has it that when the architect was commissioned to shape One&Only Reethi Rah in the Maldives, he said he wanted each guest to 'feel like a king'. He failed spectacularly. Because from the moment we set foot on the island, we felt like a god and goddess instead - we were in heaven.
After leaving Male's international airport, we were greeted by a band of merry men who promptly ushered us on to a luxury private yacht to take us to the resort. Feeling like Jay Z and Beyoncé, my husband Julian and I kicked back and pressed the start button on our honeymoon.
If first impressions were anything to go by, our marriage had just got off to the perfect start.
At the resort there were more warm and welcoming faces, before we meandered down the tiny, sandy 'roads' towards our beach villa in a golf buggy - cars have no business on this island.
Along the way, our personal concierge Gizem told us that staff at Reethi Rah outnumber guests by more than three to one - although you would never know it, as the level of privacy made us feel as if we were on a deserted paradise. But every request was fulfilled with discreet precision.
Of the eight villa types available, we chose the thatched beach villa with high ceilings, beautiful Balinese-style decor and a pool. But no matter where you end up laying your head, rest assured you will be in a den of luxury.
Behind our wooden front gate, there was a distinct and blissful feeling of isolation. There was a secluded patch of beach to call our own, with two palm trees harbouring a hammock.
We were spoiled with an unpacking service, a choice of pillows, essential oils menu, a bathroom with two massive sinks complete with his-and-hers soaps, and wooden shutters everywhere (which stayed open during our stay, as I didn't want to miss a single second of that spectacular view).
There was also a shower outside should guests want to recreate that Timotei advert for fun.
You could be forgiven for never leaving your villa, but that would be foolish. The 24-hour golf buggy service will happily whisk you to any of the countless amenities.
For sporty guests there's a state-of-the-art gym - instructors put me through my paces on an outdoor circuit.
In the yoga pavilion you can do aerial yoga (you are suspended in a low-hanging sling, so anyone who doesn't like being upside down should beware!) - there's also a full-size football pitch, and badminton and tennis courts.
There's also an art gallery, Taylor Taylor hair salon, Pedi:Mani:Cure Studio, barber shop and KidsOnly club. Meanwhile, the beach club was alive all day with a DJ playing the latest tunes.
Most afternoons, Julian and I loved grabbing an ice cream before working off the sugar rush on the massive water trampoline. Bouncing up and down on the giant inflatable, I felt like one of the contestants on Total Wipeout, the BBC series I used to co-present with Richard Hammond.
Sea excursions include luxury yacht big-game fishing, turtle adventures, sunrise fishing, reef snorkelling, sunset cruises and shark safaris.
There are four main restaurants. Reethi is beautifully constructed, with high ceilings and carved wooden pillars and doors, and serves contemporary Asian, French and Italian. This is also where the fabulous breakfast is served.
Another of our favourites was Tapasake, serving exquisite modern Japanese dishes with noodles and fish straight from the ocean outside your villa.
Fanditha, which means 'magical' in the Maldivian language Dhivehi, is aptly named - an Arabian Nights-inspired restaurant and bar with beautiful sunset views.
In keeping with the romantic setting, the spa has massive his-and-hers steam and sauna rooms, with floor-to-ceiling windows overlooking a courtyard. It's a haven of serenity, set in a beautiful expanse of manicured trees and grass leading to the ocean. During your time here, you can practically feel the stress in your shoulders dissipate and your mind let go.
Reethi Rah is a stand-out experience because of its vision to create paradise and the sheer determination to sustain it.
Before I left home I was looking at a website about the Maldives and came across this quote: 'We travel not to escape life but so that life doesn't escape us.' After our experience in this magical destination, those sentiments more than ring a bell.
What we discovered on the Maldives was an escape that took you away not just from your nine-to-five routine but offered an entrée into another world - a life-affirming boost that lasted much, much longer than a suntan.
We can't wait to return.
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