Your calls always answered within 5 rings.
Great service, will definitely use again.
Thank you again!
Very helpful with all my queries and really patient with me being first time travelling with my family
Another great holiday arranged by DialAFlight. Howard and Russell organised everything and were on hand to answer questions before and after we booked. They checked in a week before we travelled to make sure everything was okay and make sure we had completed all the necessary travel forms for our trip to Mauritius.
Etihad were good but flight from Abu Dhabi to Colombo and return not so good as old plane and no entertainment on 5 hour plus flight
Darryll Hansford was excellent as always. That is why we come back time after time.
Raj and team responded to all my queries and it was reassuring knowing I had a contact that I could reach by phone.
Thank you Connie! A perfect trip!
As usual - Patrick Howe and DialAFlight delivered an excellent package-
Swift and comprehensive communication. Took much of the stress away from the holiday. Owen was very helpful
Excellent service from Becky and the rest of the team. Definitely will be using DialAFlight in the future. Highly recommended.
As always everything went smoothly with communication and reminders were well timed.
The service is excellent. Any query, change of mind, angst over choices or 'have I made the right decision' is answered. I cannot recommend enough the staff at DialAFlight(especially Leah and Aiden). We've just returned from Mauritius and we had an amazing holiday. Everything was smooth and well planned by Leah. Just wonderful.
Our agent was attentive and knowledgeable
Big thank you to Oli who helped book our honeymoon - everything was planned perfectly and we had no issues
Great support from Leah, we had a fantastic holiday. All the staff in country from transfers to the rep were great
Excellent service from all concerned - will use for future trips
Lauren was so supportive and helpful.
Faultless arrangements provided at a fair price. Thank you.
Thank you Oscar for your efficiency and expertise. Now booked three trips with you including one very large family trip to take place in January. This was the first and everything went exactly as it should and was fantastic!
We will be back to book our next holiday with you.
Everything went smoothly. Wouldn’t hesitate to use again
Fantastic service.. we had an amazing experience and Ross understood our needs. We had the a trip of a lifetime
Not your fault but the so called Royal Meridien Beach Resort wasn't - as in you couldn't get to the beach due to construction work so no swim. Very annoying. Otherwise all good and Brandy top notch as always
Thank you. Five stars
It was beautiful and definitely a wonderful place to visit
As usual, first class service and support. Thank you from my wife and myself
Great customer service and knowledgeable team. Special thanks to Seymour
Very pleased with the service, especially the final email giving log in details for check in and printing boarding passes.
Molly is a diamond! After nearly 60 years of booking holidays, Molly is the best ever. I won't be booking trips with anyone else!
Sri Lanka is a destination of glorious, shimmering sandy beaches, enthralling wildlife and relics of ancient civilisations.
Serendip is the island's ancient name, so it can claim to be the spiritual home of serendipity - lucky discoveries by accident - and this is the feeling you get all the time here.
Hoteliers and the rest of the tourist industry on this beautiful teardrop-shaped island are keenly looking forward to welcoming holidaymakers back following the relaxation of Foreign Office warnings about travel to Sri Lanka after the tragic terror attacks at Easter.
On one of my early starts for an excursion, serendipity was seeing dozens of candles flickering in the dense dark outside a Buddhist temple. Then a schoolgirl in brilliant white uniform striding through the dawn mists along a levee between paddy fields, while an equally white egret paced daintily in the water.
Or an old lady, knee-deep in a swamp picking blue water lilies, the national flower. And everywhere, games of impromptu cricket, with a stick for a bat and a plastic drum for a wicket, on bare mud patches, in gardens, on roads.
The island’s unique subspecies of elephants are a vestige of ancient Sri Lanka. You can’t miss them.
My most memorable jumbo encounter was at the Uda Walawe nature reserve.
We watched in awe as an extended family ambled across our track. One juvenile pushed over a tree, just for fun, it seemed. Last across was a harassed young mother, sheltering a three-week-old baby.
You might see 200 elephants at the lake in Minneriya National Park, while the distinguished star in Yala National Park is the ‘prince of the night’ – the leopard.
The nearest thing to cool in Sri Lanka is its green and hilly heart, where tea plantations are a fascinating sight. Kandy, where the British beat the last king of Ceylon in 1815, still feels like a charming, antique outpost of empire.
It is dotted with guesthouses that recall Tunbridge Wells. The colonial throwbacks include a bus station clock that chimes like Big Ben. There are red King George V post boxes and immaculate old Morris Minors, Hillman Minxes and Ford Anglias.
I stayed at the Queen’s Hotel, all echoing wooden corridors and polished staircases. In the Botanical Gardens I found the tree that Queen Elizabeth planted.
In the serenity of the Temple of the Tooth, what is said to be the Buddha’s tooth is kept safe within the innermost of seven caskets.
Sigiriya is a quarter the size of Ayers Rock, topped with the 1,500-year-old fortress of the playboy King Kasyapa. He killed his father and surrounded himself with a crocodile-filled moat to exclude his vengeful brother.
I decided against the one-hour, 900ft climb to the top for the ancient frescoes and spicy graffiti.
Instead I strolled into the jungle that smothers the massive defensive stones at the rock’s base.
Huge, golden-green butterflies fluttered past. A strange symphony of birds burbled out of the trees – Sri Lanka has many wonderful avian species.
In a gap in the canopy I caught a flash of orange at the top of the rock. It was a Buddhist monk in his vivid garb. Yet more serendipity.
Most visitors stay on the west and south coasts where there's a growing choice of chic boutique hotels. You can book trips by coach or car (with your own private driver) to most parts of Sri Lanka. For short distances the ubiquitous motorised tuk-tuks are fun.
My advice is not to even consider hiring a car. Roads are an all-day adrenaline rush. You need an expert at the wheel to dodge the massive Ashok Leyland Tusker lorries painted with idealised landscapes, jam-packed buses and wobbling bikes with impossible loads.
The little station on the Colombo to Galle line close by my hotel felt like a slumbering country halt from 1950s Britain. Behind the ticket office’s narrow arched window, a clerk consulted his tomes and solemnly outlined my choices – I opted for a 90-minute trip in second class for about 50p.
On the platform I joined goats and men there just for a chat. We lurched off down the beautiful coast to Galle. Another epic rail journey is Colombo to Trincomalee, a city on the east coast.
First published in the Mail on Sunday - August 2019
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