Your calls always answered within 5 rings.
Phoebe was fantastic. Everything ran like clockwork.
Excellent service. Always someone at the end of the phone to answer queries and sort any issues. Well informed staff who do answer promptly and they do what they promise! I highly recommend them .
Thanks for making these arrangements for our trip to Sri Lanka. Everything worked perfectly.
The travel manager was great in supporting Patrick with his flight experience and he had a great holiday. The flight back was very nice and relaxed.
Always better to have a person to talk to
We thoroughly enjoyed our holiday. Keely was great and we look forward to booking with you again in the very near future.
A complex booking that was really well put together and worked really well. We couldn't have had such a wonderful family holiday without the expert help and guidance of Ben, who was absolutely brilliant throughout.
Safe journeys to and back. Smooth flight. All in all very good
Hotel was amazing and Danny Perez was so helpful throughout.
Fabulous trip. No curve balls. Everything worked so smoothly and it was great not having to think about any of the detail beforehand or during. Thanks Jenson!
Everything went like clockwork
We had excellent support and ideas on where to go and what to see. Tammy easily adapted our plans as our needs changed. She sourced excellent partners in Dubai, Sri Lanka and the Maldives who also made sure they were available with advice and information, so making our whole experience stress-free.
Once again well organized and great hotel pick by Adrian
Always very good
Dominic sorted a 'once in a lifetime' holiday to the Maldives. He was responsive with emails and also rang me when needed. This is the best service of any travel company I have used and I can honestly say they have been faultless with organising two huge holidays with 5 people each time. He makes it all stress free
Stevi was excellent. Very responsive. Always attentive with the patience of Job (biblical character). DialAFlight never fail to disappoint. I have flown with you guys for around 30 years which is testimony to the great service received. I should have a loyalty card!
Good communication with Billy on arranging the holiday we wanted. Happy to arrange a tailormade Tour for us and get the flights and schedule we asked for. Good follow up and always available on the phone or email to chat things through. Very happy with the service and support
Excellent response time when problems arose, thank you
Kanifushi Island was beyond our expectations and a fabulous place to visit, truly paradise. We would like to sincerely thank DialAFlight for arranging our fantastic Honeymoon and would not hesitate in recommending them to anyone for their future holidays.
Once again, a first class service from DialAFlight
Wayne was informative and provided me with the best possible service. The holiday was brilliant from start to finish
Of all the holidays I’ve had this has to be up there with the best! I have a happy wife which means happy life. Thank you Arthur for your hotel suggestions
Molly is a diamond! We only use DAF now, mostly because of Molly and the incredible service we get. Keep it up!
I don’t think you could have helped more. We were very impressed.
Sadie Stallion is quite simply the best travel consultant I have ever worked with. She understands us, knows our likes and dislikes and provides us with informed recommendations that exceed our expectations over and over again. It is a pleasure to work with her as our trusted travel advisor.
Very approachable, flexible and accommodating with itinerary changes, suggestions and overall efficiency of the holiday booking. We had an amazing time and everything went perfectly! Many thanks
Another excellent trip! Thank you
Gordon is the man!
Charles and the team were fantastic from Day 1. Everything was perfect. Thank you for the transfers and the hotel recommendations. We had the best holiday.
Fantastic from start to finish. Finley made the process smooth and easy. Hotel was wonderful and they also upgraded us, so we felt really looked after. Great service from DialAFlight
Sri Lanka is a destination of glorious, shimmering sandy beaches, enthralling wildlife and relics of ancient civilisations.
Serendip is the island's ancient name, so it can claim to be the spiritual home of serendipity - lucky discoveries by accident - and this is the feeling you get all the time here.
Hoteliers and the rest of the tourist industry on this beautiful teardrop-shaped island are keenly looking forward to welcoming holidaymakers back following the relaxation of Foreign Office warnings about travel to Sri Lanka after the tragic terror attacks at Easter.
On one of my early starts for an excursion, serendipity was seeing dozens of candles flickering in the dense dark outside a Buddhist temple. Then a schoolgirl in brilliant white uniform striding through the dawn mists along a levee between paddy fields, while an equally white egret paced daintily in the water.
Or an old lady, knee-deep in a swamp picking blue water lilies, the national flower. And everywhere, games of impromptu cricket, with a stick for a bat and a plastic drum for a wicket, on bare mud patches, in gardens, on roads.
The island’s unique subspecies of elephants are a vestige of ancient Sri Lanka. You can’t miss them.
My most memorable jumbo encounter was at the Uda Walawe nature reserve.
We watched in awe as an extended family ambled across our track. One juvenile pushed over a tree, just for fun, it seemed. Last across was a harassed young mother, sheltering a three-week-old baby.
You might see 200 elephants at the lake in Minneriya National Park, while the distinguished star in Yala National Park is the ‘prince of the night’ – the leopard.
The nearest thing to cool in Sri Lanka is its green and hilly heart, where tea plantations are a fascinating sight. Kandy, where the British beat the last king of Ceylon in 1815, still feels like a charming, antique outpost of empire.
It is dotted with guesthouses that recall Tunbridge Wells. The colonial throwbacks include a bus station clock that chimes like Big Ben. There are red King George V post boxes and immaculate old Morris Minors, Hillman Minxes and Ford Anglias.
I stayed at the Queen’s Hotel, all echoing wooden corridors and polished staircases. In the Botanical Gardens I found the tree that Queen Elizabeth planted.
In the serenity of the Temple of the Tooth, what is said to be the Buddha’s tooth is kept safe within the innermost of seven caskets.
Sigiriya is a quarter the size of Ayers Rock, topped with the 1,500-year-old fortress of the playboy King Kasyapa. He killed his father and surrounded himself with a crocodile-filled moat to exclude his vengeful brother.
I decided against the one-hour, 900ft climb to the top for the ancient frescoes and spicy graffiti.
Instead I strolled into the jungle that smothers the massive defensive stones at the rock’s base.
Huge, golden-green butterflies fluttered past. A strange symphony of birds burbled out of the trees – Sri Lanka has many wonderful avian species.
In a gap in the canopy I caught a flash of orange at the top of the rock. It was a Buddhist monk in his vivid garb. Yet more serendipity.
Most visitors stay on the west and south coasts where there's a growing choice of chic boutique hotels. You can book trips by coach or car (with your own private driver) to most parts of Sri Lanka. For short distances the ubiquitous motorised tuk-tuks are fun.
My advice is not to even consider hiring a car. Roads are an all-day adrenaline rush. You need an expert at the wheel to dodge the massive Ashok Leyland Tusker lorries painted with idealised landscapes, jam-packed buses and wobbling bikes with impossible loads.
The little station on the Colombo to Galle line close by my hotel felt like a slumbering country halt from 1950s Britain. Behind the ticket office’s narrow arched window, a clerk consulted his tomes and solemnly outlined my choices – I opted for a 90-minute trip in second class for about 50p.
On the platform I joined goats and men there just for a chat. We lurched off down the beautiful coast to Galle. Another epic rail journey is Colombo to Trincomalee, a city on the east coast.
First published in the Mail on Sunday - August 2019
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