Your calls always answered within 5 rings.
Our agent was attentive and knowledgeable
Big thank you to Oli who helped book our honeymoon - everything was planned perfectly and we had no issues
Great support from Leah, we had a fantastic holiday. All the staff in country from transfers to the rep were great
Excellent service from all concerned - will use for future trips
Lauren was so supportive and helpful.
Faultless arrangements provided at a fair price. Thank you.
Thank you Oscar for your efficiency and expertise. Now booked three trips with you including one very large family trip to take place in January. This was the first and everything went exactly as it should and was fantastic!
We will be back to book our next holiday with you.
Everything went smoothly. Wouldn’t hesitate to use again
Fantastic service.. we had an amazing experience and Ross understood our needs. We had the a trip of a lifetime
Not your fault but the so called Royal Meridien Beach Resort wasn't - as in you couldn't get to the beach due to construction work so no swim. Very annoying. Otherwise all good and Brandy top notch as always
Thank you. Five stars
It was beautiful and definitely a wonderful place to visit
As usual, first class service and support. Thank you from my wife and myself
Great customer service and knowledgeable team. Special thanks to Seymour
Very pleased with the service, especially the final email giving log in details for check in and printing boarding passes.
Molly is a diamond! After nearly 60 years of booking holidays, Molly is the best ever. I won't be booking trips with anyone else!
Thanks Reggie. The hotel was lovely but if you are sending anyone there on AI please inform them in the restaurants other than the buffet there are supplements on food on the evening menus.
BA World Traveller Plus is not that good, it no way matches Virgin Atlantic Premium Economy.
Excellent service from Oscar as always - will be contacting him soon to arrange the next one!
Dale did it again! Five star service
This was the second time I have booked a holiday through yourselves. Hotel and location were amazing.
Very helpful support (Did have lots of questions) Very responsive. Would definitely use you again
Very helpful and professional service and would highly recommend. Had a slight issue on check in to our hotel and rang Mason who sorted immediately - can't ask better than that. Thank you team DialAFlight!
Another hassle free trip thanks to Jessie at DialAFlight.
The service was fantastic! Everything was perfect for my holiday. I have shared Seymour's details with friends and family and I believe he has now had a further 3 bookings upon my recommendation. I am looking to go away at the end of next year and will 100% be calling Seymour
Excellent as always
Gordon communicated swiftly and responded to all our queries. Really professional and a smooth process throughout. Thanks!
Thanks again DialAFlight for a very good service
Great service and great communication
Sri Lanka is a destination of glorious, shimmering sandy beaches, enthralling wildlife and relics of ancient civilisations.
Serendip is the island's ancient name, so it can claim to be the spiritual home of serendipity - lucky discoveries by accident - and this is the feeling you get all the time here.
Hoteliers and the rest of the tourist industry on this beautiful teardrop-shaped island are keenly looking forward to welcoming holidaymakers back following the relaxation of Foreign Office warnings about travel to Sri Lanka after the tragic terror attacks at Easter.
On one of my early starts for an excursion, serendipity was seeing dozens of candles flickering in the dense dark outside a Buddhist temple. Then a schoolgirl in brilliant white uniform striding through the dawn mists along a levee between paddy fields, while an equally white egret paced daintily in the water.
Or an old lady, knee-deep in a swamp picking blue water lilies, the national flower. And everywhere, games of impromptu cricket, with a stick for a bat and a plastic drum for a wicket, on bare mud patches, in gardens, on roads.
The island’s unique subspecies of elephants are a vestige of ancient Sri Lanka. You can’t miss them.
My most memorable jumbo encounter was at the Uda Walawe nature reserve.
We watched in awe as an extended family ambled across our track. One juvenile pushed over a tree, just for fun, it seemed. Last across was a harassed young mother, sheltering a three-week-old baby.
You might see 200 elephants at the lake in Minneriya National Park, while the distinguished star in Yala National Park is the ‘prince of the night’ – the leopard.
The nearest thing to cool in Sri Lanka is its green and hilly heart, where tea plantations are a fascinating sight. Kandy, where the British beat the last king of Ceylon in 1815, still feels like a charming, antique outpost of empire.
It is dotted with guesthouses that recall Tunbridge Wells. The colonial throwbacks include a bus station clock that chimes like Big Ben. There are red King George V post boxes and immaculate old Morris Minors, Hillman Minxes and Ford Anglias.
I stayed at the Queen’s Hotel, all echoing wooden corridors and polished staircases. In the Botanical Gardens I found the tree that Queen Elizabeth planted.
In the serenity of the Temple of the Tooth, what is said to be the Buddha’s tooth is kept safe within the innermost of seven caskets.
Sigiriya is a quarter the size of Ayers Rock, topped with the 1,500-year-old fortress of the playboy King Kasyapa. He killed his father and surrounded himself with a crocodile-filled moat to exclude his vengeful brother.
I decided against the one-hour, 900ft climb to the top for the ancient frescoes and spicy graffiti.
Instead I strolled into the jungle that smothers the massive defensive stones at the rock’s base.
Huge, golden-green butterflies fluttered past. A strange symphony of birds burbled out of the trees – Sri Lanka has many wonderful avian species.
In a gap in the canopy I caught a flash of orange at the top of the rock. It was a Buddhist monk in his vivid garb. Yet more serendipity.
Most visitors stay on the west and south coasts where there's a growing choice of chic boutique hotels. You can book trips by coach or car (with your own private driver) to most parts of Sri Lanka. For short distances the ubiquitous motorised tuk-tuks are fun.
My advice is not to even consider hiring a car. Roads are an all-day adrenaline rush. You need an expert at the wheel to dodge the massive Ashok Leyland Tusker lorries painted with idealised landscapes, jam-packed buses and wobbling bikes with impossible loads.
The little station on the Colombo to Galle line close by my hotel felt like a slumbering country halt from 1950s Britain. Behind the ticket office’s narrow arched window, a clerk consulted his tomes and solemnly outlined my choices – I opted for a 90-minute trip in second class for about 50p.
On the platform I joined goats and men there just for a chat. We lurched off down the beautiful coast to Galle. Another epic rail journey is Colombo to Trincomalee, a city on the east coast.
First published in the Mail on Sunday - August 2019
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