Your calls always answered within 5 rings.
Not your fault but Vistara is a very poor airline with a mixture of helpful and hostile and rude staff.
Always amazing
Always a 1st Class service
Always book with Adrian, have booked 3 trips within the last 2 months with him totalling 12 flights.
You can not fault this company. They go above and beyond. I had to extend my stay by a few days and when I called and spoke with Zoe about this, she sorted out my new ticket and confirmation straight away and the price was very fair too.
Sean Furnival was a delight with suggestions and my flights were perfect
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Absolutely brilliant, we will always come to you for a quote.
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
Thank you so much for our wonderful experience. Etihad was A1 with its service. Thanks to Ryan for taking care of our booking. We look forward to travelling with you soon.
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
An earthly paradise was how boatswain Thomas Jones described the Seychelles when, in 1609, the British merchant ship Ascension was separated from its fleet by a storm and dropped anchor in Mahé.
And ship's agent John Jourdain, who was sent out by the East India Company, wrote in the first known description of the islands: 'It is a very good refreshing place for wood, water, coker nuts, fish and fowle, without any fear or danger ...'
Some 400 years later, the same can still be said. It boasts some of the world's best beaches and most diverse wildlife.
NATURE’S BEST
The hotels are wonderful, but these islands never forget that the top selling point is still the fresh, natural splendour that first caught Thomas Jones's eye
It is all about the destination here, says Edouard Grosmangin - even though, as manager of the new Six Senses Zil Pasyon resort, he is justly proud of his hotel.
This ethos of cherishing nature is echoed everywhere on the heavily-forested Félicité Island, where Six Senses opened recently. Its 30 villas slope towards the blue ocean, perfectly poised to catch the sunrise.
PURE TRANQUILITY
The beaches have just a few hammocks swinging lazily in the breeze - and of course, perhaps a hawksbill turtle or two coming to lay their eggs.
The hotel doesn't compete with nature, rather it allows you to stare at the ripe mangoes and emerald green lizards from your bathtub or bed.
There are no room service charges (try the coconut pancakes with lime syrup and mango compote at breakfast). It is also within easy reach of other islands, which you can explore.
Twenty minutes away is Praslin, the second largest island in the archipelago, where the Unesco World Heritage Site of Vallée de Mai was mistaken for the Garden of Eden by British General Charles Gordon in 1881. He thought the suggestive seed of the Coco de Mer palm, the largest seed in the world, must be the forbidden fruit.
Praslin is also famed for its soft white sand. Anse Lazio, on the island's north edge, is considered by many to be the best beach in world.
Admire it from a seat at restaurant Bonbon Plume, where under thatched umbrellas you can eat octopus curry.
A MINI CYLCE TOUR
On another day, we bicycled around La Digue, a slow-paced island opposite Félicité, where not long ago the only mode of transport was ox cart.
We passed vanilla plantations and takamaka trees (also the name of the local rum) and swam off the beach of Anse Source d'Argent. The water is translucent and two dogs chased large fish in the shallows. Needless to say, this quarry is too nimble for their clumsy paws. Along the shoreline, giant granite boulders add structural beauty.
MORE ACTIVITIES
You can kayak across the ocean to the Île Cocos, part of the Marine National Park, where snorkelling reveals powder blue surgeonfish, Moorish idols, parrotfish and the striking oriental sweetlips, with black and yellow stripes and dots that could grace a catwalk.
Other islands in the archipelago include North Island, where William and Kate honeymooned, and Frégate, the luxury eco-resort where celebrities arrive by helicopter.
There are plenty of fish to be spotted on the corals around Félicité, but it's also worth heading inland to see the trees.
TAKING CARE OF WILDLIFE
South African Steve Hill, the resident permaculturist, who eradicated rats and introduced tortoises to the island, has been here for nearly nine years.
He has supervised the removal, across hundreds of acres, of the coco plum, which strangled many native species. In its place he planted indigenous trees and shrubs to encourage birds such as the Seychelles white-eye and fody. As we walk around avocado and mango trees, stop under the shade of the takamaka — and look at the fruit of the bigarade — Steve gives his vision for the island's future.
Commitment to preservation comes from the top, and is on the school curriculum. Steve believes Félicité can be the Seychelles' bio-diversity hotspot. Here, nature is the star of the show.
First published in the Daily Mail - February 2018
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