Your calls always answered within 5 rings.
Always very good
Dominic sorted a 'once in a lifetime' holiday to the Maldives. He was responsive with emails and also rang me when needed. This is the best service of any travel company I have used and I can honestly say they have been faultless with organising two huge holidays with 5 people each time. He makes it all stress free
Good communication with Billy on arranging the holiday we wanted. Happy to arrange a tailormade Tour for us and get the flights and schedule we asked for. Good follow up and always available on the phone or email to chat things through. Very happy with the service and support
Excellent response time when problems arose, thank you
Kanifushi Island was beyond our expectations and a fabulous place to visit, truly paradise. We would like to sincerely thank DialAFlight for arranging our fantastic Honeymoon and would not hesitate in recommending them to anyone for their future holidays.
Once again, a first class service from DialAFlight
Wayne was informative and provided me with the best possible service. The holiday was brilliant from start to finish
Of all the holidays I’ve had this has to be up there with the best! I have a happy wife which means happy life. Thank you Arthur for your hotel suggestions
Molly is a diamond! We only use DAF now, mostly because of Molly and the incredible service we get. Keep it up!
I don’t think you could have helped more. We were very impressed.
Sadie Stallion is quite simply the best travel consultant I have ever worked with. She understands us, knows our likes and dislikes and provides us with informed recommendations that exceed our expectations over and over again. It is a pleasure to work with her as our trusted travel advisor.
Very approachable, flexible and accommodating with itinerary changes, suggestions and overall efficiency of the holiday booking. We had an amazing time and everything went perfectly! Many thanks
Another excellent trip! Thank you
Gordon is the man!
Charles and the team were fantastic from Day 1. Everything was perfect. Thank you for the transfers and the hotel recommendations. We had the best holiday.
Fantastic from start to finish. Finley made the process smooth and easy. Hotel was wonderful and they also upgraded us, so we felt really looked after. Great service from DialAFlight
Nicholas always gives us great holidays. We have passed on his email to friends. He is very friendly and excellent at his job and clearly loves what he does.
Kitty did a very good job of arranging our holiday without any fuss, getting back to me when promised and keeping us informed. Will definitely be using DialAFlight again.
Transfers from the airport were not included but DialAFlight did not tell us this, nor was it mentioned in the advert. We bought the package with free golf but the resort did not agree with this when we arrived. DialAFlight sorted this quickly.
Great holiday with support every step of the journey - thank you and looking forward to holidays in the coming years.
Ian was unreal once again, service delivered emphatically. Won’t fly Air Mauritius again though.
I have used DialAFlight and Lee for over 30 years for business and personal travel and the company has never let me down. Ist class service, competitive flight and holiday prices, no more than 5 rings before the phone is answered plus a 24hr emergency number if you do get into trouble (and it does happen). For end to end service DialAFlight is the company to call.
Marty was excellent. He managed to upgrade us for our honeymoon with the honeymoon package which was just amazing. He also suggested using the Gatwick lounge as we had our 6 month old baby with us and arranged for our transfer to have a car seat (which I only thought about last minute!). We would absolutely book another holiday through DialAFlight
Sugar Beach is one of the best hotels we have stayed in. A fantastic hotel. Food is excellent and all the staff are super friendly and welcoming. Bruce had organised transfers and they were there waiting for us and had children’s seats as requested. We had a superb holiday.
Kirsty always does her best to support our travel plans making sure everything goes smoothly
After years of working with Mason he knows exactly what I want and I trust him with all my arrangements
Excellent as usual!
Ian Newton was a great help - good communication, quick responses and very patient ensuring I got the perfect holiday
Sophie was wonderful when we had to rearrange our trip at very short notice. It was stressful, but having her deal with the airline and hotel was brilliant. Thank you for a fantastic holiday.
Liam Rush is knowledgeable, helpful and very professional.
What do you get if you cross a tropical island wrapped in white sandy beaches in the middle of the Indian Ocean with a luxury hotel that's received a $48million makeover?
And throw in a couple of private islands, three beaches, two pools, a spa and a helicopter transfer from the airport to the on-site helipad. The answer is the Shangri-La Le Touessrok on Mauritius, the epitome of luxury on an island bristling with five-star hotels.
It was originally opened as a restaurant in the 1970s. So customers could happily drink with dinner without worrying about driving home, the owner decided to build a few bungalows.
Over the following years he bought a neighbouring sugar plantation and expanded into a 200-room hotel - until, in 2015, Shangri-La turned up with some serious cash and a plan to create the hotel with the biggest wow in Mauritius.
We sweep down the palm tree-lined drive, yards from the ocean and the hotel's jetty. After a slick check in we're escorted to our room in the Frangipani wing.
It has two levels, the lower dominated by an enormous bed overlooking patio windows and a balcony facing a quiet beach. The upper level bathroom is focused around a huge egg-shaped bath, big enough for two or maybe three.
FRANGIPANI WING
The Frangipani wing boasts Republik, a beach bar style restaurant that spills onto one of Le Touessrok's beaches. Grilled seafood and smoked marlin, as we sit on cushions on the sand, is the perfect way to begin our stay.
And then, astonishingly, a waiter glides smoothly across the sand on a Segway, delivering fruit platters of watermelon and pineapple and cocktails.
The spa showcases the island's botanical produce, growing their own herbs to incorporate into massages. I opt for the two-and-a-half hour 'Seven Essences of Chamarel' - a pampering extravaganza made up of a coco hair treatment, sugar cane body scrub, eye and face mask, aloe vera body wrap and a Tipik massage that leaves me in a lemongrass essence-induced daze for hours.
For all its exclusive seclusion, the Frangipani wing isn't even the most luxurious part of the hotel. That award goes to the three villas nestled at the far end of the grounds with their own private beaches and infinity pools.
PRIVATE BUTLERS
With a 24/7 butler team and your own chef on standby to cater to your every craving, it's a 'household' set up designed to make guests feel like they're in a private home.
As we explore the expansive pad, I glance at the branded mini dressing gowns and slippers for the kids. It's certainly not like any private home I've ever been to.
Fancying a change from paddling in the turquoise waters off the hotel's several beaches, I feel like venturing out so head to the jetty that ferries guests to two nearby islands.
ILOT MANGÉNIE
Ile aux Cerfs is home to a Bernhard Langer designed championship golf course often voted one of the world's most stunning, but for the more sedate the hidden gem is Ilot Mangénie, a secluded collection of palm trees and forest ringed by stretches of soft white sand. The island is exclusive for Shangri-La's guests, with butlers serving lobster at tables amongst the trees.
With four restaurants and the Sega rum bar dotted across the hotel, you're spoiled for choice - as well as lots of local seafood, there's Indian and Japanese.
At Safran, spicy aromas draw us towards the open kitchen, where two tandoor ovens sit proudly on display. Safran is a nod to the strong Indian influence on the island, mixing Mauritian staples such as chicken and prawn curry with Southern Indian classics including tandoori salmon and yellow spiced lentils.
Then there's Kushi, the Japanese restaurant with its master sushi chef and an array of cocktails and sake. I go for the Yakinuki, which means time for some DIY. The centre of the table opens out to reveal a grill whilst plates of melt-in-your-mouth wagyu beef, shellfish and vegetables are delivered, which you sizzle on the flames.
Competition for top spot amongst Mauritius's hotels is fierce, as each pushes the boundaries. Who knows what they'll come up with next, but for now Le Touessrok is setting the bar at a dizzy height.
First published in the Daily Mail - November 2017
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