Your calls always answered within 5 rings.
Harvey is excellent
Brilliant support from Lauren and team. Thank you
Maybe some pros and cons of taking different airlines. We took Turkish Airlines to Sri Lanka but there wasn’t much seating space. I would have paid more for a more comfortable seat on a different airline.
Isla and team extremely helpful and sorted out any minor queries very quickly
Thank you, it was a great trip and thanks also to the guy who helped me late at night to check in as my phone would not let me do lt for some reason.
Alex Gache has been most helpful and I will be booking again soon
i felt that some of the information on the itinerary wasn't clear enough as to the exact format and travelling time especially between trips.
Peter was superb - a service we will be using in the future for sure
Kennedy got us a great deal undercutting the hotel's direct booking price along with a great fare with Emirates. Everything worked out perfectly.
Edward was, as always, spot on with his recommendation. We absolutely loved Anantara's Kihavah villas in the Maldives, thank you!
Another fantastic trip, facilitated by the ever-helpful DialAFlight
We had a lovely time in Mauritius. Katie very friendly and helpful and always responsive to any queries.
Great service from Adrian Corolla
Very good service all round thank you!
Fantastic holiday and resort. Thank you Leo.
Wish that I had booked Business Class in both directions
Saf as always was great - found us exactly what we wanted and kept in touch through the process.
Well organised as always!
Jay was incredibly helpful. Our trip went ahead without any problems. We travelled for a wedding, and others who booked directly with Virgin and BA did not receive the rooms or extra-legroom seats they had requested. But everything Jay arranged for us was perfect!
Excellent service
As always Vinnie Gornalls organisation was first class and our trip seamless. Thank you
Adrian was fab - booking another trip with him as everything worked out perfectly
Another excellent service from DialAFlight.
Brilliant service from Tom - will defo use again.
Thanks for your help to change my flight - always very efficient and I’m confident that you’ll be there to do your best to sort out any issues .
Shame about the changes with the hotel but we realise it was beyond your control. We always appreciate Tristan’s advice and knowledge regarding flights. Thank you.
George did a great job sorting out our trip of a lifetime and the wedding all went to plan.
Very impressed with Liam Rush. He's always reachable and responds quickly to any queries or concerns. I've already recommended him to two of my friends.
You did an excellent job as usual. But just a long journey, 16 hours from door to door. I presume Cody you put us on those flights, because it was cheaper than the direct flight from Bangkok to Male?
Huge thanks to Helen and Tammy
What do you get if you cross a tropical island wrapped in white sandy beaches in the middle of the Indian Ocean with a luxury hotel that's received a $48million makeover?
And throw in a couple of private islands, three beaches, two pools, a spa and a helicopter transfer from the airport to the on-site helipad. The answer is the Shangri-La Le Touessrok on Mauritius, the epitome of luxury on an island bristling with five-star hotels.
It was originally opened as a restaurant in the 1970s. So customers could happily drink with dinner without worrying about driving home, the owner decided to build a few bungalows.
Over the following years he bought a neighbouring sugar plantation and expanded into a 200-room hotel - until, in 2015, Shangri-La turned up with some serious cash and a plan to create the hotel with the biggest wow in Mauritius.
We sweep down the palm tree-lined drive, yards from the ocean and the hotel's jetty. After a slick check in we're escorted to our room in the Frangipani wing.
It has two levels, the lower dominated by an enormous bed overlooking patio windows and a balcony facing a quiet beach. The upper level bathroom is focused around a huge egg-shaped bath, big enough for two or maybe three.
FRANGIPANI WING
The Frangipani wing boasts Republik, a beach bar style restaurant that spills onto one of Le Touessrok's beaches. Grilled seafood and smoked marlin, as we sit on cushions on the sand, is the perfect way to begin our stay.
And then, astonishingly, a waiter glides smoothly across the sand on a Segway, delivering fruit platters of watermelon and pineapple and cocktails.
The spa showcases the island's botanical produce, growing their own herbs to incorporate into massages. I opt for the two-and-a-half hour 'Seven Essences of Chamarel' - a pampering extravaganza made up of a coco hair treatment, sugar cane body scrub, eye and face mask, aloe vera body wrap and a Tipik massage that leaves me in a lemongrass essence-induced daze for hours.
For all its exclusive seclusion, the Frangipani wing isn't even the most luxurious part of the hotel. That award goes to the three villas nestled at the far end of the grounds with their own private beaches and infinity pools.
PRIVATE BUTLERS
With a 24/7 butler team and your own chef on standby to cater to your every craving, it's a 'household' set up designed to make guests feel like they're in a private home.
As we explore the expansive pad, I glance at the branded mini dressing gowns and slippers for the kids. It's certainly not like any private home I've ever been to.
Fancying a change from paddling in the turquoise waters off the hotel's several beaches, I feel like venturing out so head to the jetty that ferries guests to two nearby islands.
ILOT MANGÉNIE
Ile aux Cerfs is home to a Bernhard Langer designed championship golf course often voted one of the world's most stunning, but for the more sedate the hidden gem is Ilot Mangénie, a secluded collection of palm trees and forest ringed by stretches of soft white sand. The island is exclusive for Shangri-La's guests, with butlers serving lobster at tables amongst the trees.
With four restaurants and the Sega rum bar dotted across the hotel, you're spoiled for choice - as well as lots of local seafood, there's Indian and Japanese.
At Safran, spicy aromas draw us towards the open kitchen, where two tandoor ovens sit proudly on display. Safran is a nod to the strong Indian influence on the island, mixing Mauritian staples such as chicken and prawn curry with Southern Indian classics including tandoori salmon and yellow spiced lentils.
Then there's Kushi, the Japanese restaurant with its master sushi chef and an array of cocktails and sake. I go for the Yakinuki, which means time for some DIY. The centre of the table opens out to reveal a grill whilst plates of melt-in-your-mouth wagyu beef, shellfish and vegetables are delivered, which you sizzle on the flames.
Competition for top spot amongst Mauritius's hotels is fierce, as each pushes the boundaries. Who knows what they'll come up with next, but for now Le Touessrok is setting the bar at a dizzy height.
First published in the Daily Mail - November 2017
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