What 772 customers think of DialAFlight customer service

Jacob, thanks as always for your help. Always end up changing things which you accommodate efficiently or asking questions as I did whilst away recently and you always respond very promptly.

I am very happy with DialAFlight

Great service as usual. Very happy

Harvey provides excellent service.

Fabulous service and communication as always

Good service. Fast and reliable communication. Enjoyable experience

Once again Damian and company did an excellent job in planning our trip with a very good price! In the age of the internet and so called super deals it is reassuring to know you are personally catered for

So easy to book a flight with DialAFlight and operators are very friendly.

Lucky that you have a 24 hours helpline that was able to help me out when I needed help. Very reassuring! DialAFlight is my favourite travel agency. Please keep up the good work.

Everything ran like clockwork and the hotels we stayed at simply stunning. Mauritius won our hearts!

Superb service, we will be using you again

DialAFlight gave us a fantastic service, very good communication and easy to deal with. It’s a shame Emirates didn’t do the same. Thanks again to Harvey

Received a call from Jay the night before my Mum's flight to make sure all was OK. Thought this was great customer service!

Steve and the team were amazing. The booking process was effortless and the information provided was exactly what we needed. We will definitely use Steve and DialAFlight again.

Excellent customer service from Alan.

Kieran was fantastic as always. Everything went smoothly with all six flights and hotel was more than we expected. Absolutely stunning.

Troy is fab!

Philip is superb. Shows some exceptional diligence that makes you feel calm when spending a lot of money!

As always. Brilliant service

Thanks for a great service. Extremely helpful and polite. You sound and are a wonderful team

This lived up to all Otis recommendations. A great experience with a truly laid back atmosphere and a great chill out

As always Darryll was brilliant. I have used his services for years and will continue to for many more.

Amazing personalised service from start to finish. Andrew looked after every issue and the holiday was planned to perfection!

Brilliant service from Carla, as always. Everything was organised like a dream - thank you. We will be back!

Outstanding service

Mason was absolutely superb and went above and beyond what I would expect from a travel agent, and when he wasn't around anyone else I spoke to was always so helpful.

Kept us informed of any changes along the way

As usual, a great service.

Ralph and Dennis in his absence couldn’t be more helpful

The service with DialaFlight is second to none. I asked for a Maldives holiday which was what I had planned to take from my retirement money from work. After speaking to Jordan, he recommended a different island to meet my needs. He got a beach bungalow for us within budget and it was just perfect. He contacted us before we went to ensure everything went well and answered some last minute questions. He is excellent and very caring in his job and I wouldn't hesitate to book either flights or full package with DialAFlight again. This company is amazing and competitive with prices.

Perfect for families

Family fun in the Maldives

Presenter Jamie Theakston and his young sons fall in love with the Four Seasons

My first family break was in 1978 to Burgh Island, the Art Deco hotel in Devon that inspired Agatha Christie to write And Then There Were None. For me, however, the place's major delight was not its murder-mystery connections but the brilliant sea tractor ride from Bigbury-on-Sea.

I spent endless sunny days hunting spider crabs, and then eating hot crumpets at 4pm. It was the best time of my life. Granted, it was the only holiday of my life at that stage, but I can remember it as clearly as yesterday, and what are great holidays but memories glued like fading polaroids to the albums of our minds?

It was a question I asked myself again as I waved goodbye to Martin Cody, manager of the Four Seasons Landaa Giraavaru in the Maldives. The ingredients of a brilliant break are well-documented - good weather, impressive accommodation, wonderful food - yet the end product is less clear-cut.

I've stayed in some of the finest hotels in Dubai and yet have no memory of them whatsoever. However, I'll never forget the weekend in a crumbling two-star hotel in Bangkok en route to my first bar job in Koh Samui - but that's another story.

Manager Martin told me that there are never too many guests on Landaa Giraavaru. My guess is that is because few can pronounce it, let alone spell it. But once you have overcome this potential pitfall, I can promise that you won't be disappointed - nor should you be with rooms costing up to £30,000 a night.

Favourite view: watching the sunset from the Italian bar/restaurant

The Maldives are going through a period of one-upmanship in an effort to attract suitors from Russia and the Middle East. Essentially, this means building villas the size of leisure centres. While this has little impact on us mere mortals, it does make for some interesting gossip around the pool.

The resort is situated just 30 minutes north of Male and reached by seaplane. As you can imagine, this caused much excitement among my two young boys - Sid, five, and four-year-old Kit.

It's quite large by Maldivian standards, measuring 44 acres, and Sri Lankan-based architect Geoff Bawa has done a clever job of blending understated luxury with complete privacy. The 102 thatched bungalows and villas are located on the beach, over the lagoon or within the lush gardens.

The spa and Ayurvedic retreat was a big hit with my wife Sophie. Here our Ayurvedic physician suggested a chakra blessing, which at one stage involved sitting on a terracotta chimney pot as he lit incense beneath us. With our chakras suitably blessed, it was time to visit the Marine Discovery Centre.

The centre is in the nearby Baa Atoll and was recently awarded Unesco World Biosphere status. This means you can enjoy the company of manta rays and whale sharks at the atoll's Hanifaru Bay. Sign up for the Manta-On-Call programme and you'll even receive a text to invite you to swim with giant mantas when the beasts make an appearance.

The Marine Discovery Centre in the Baa Atol is improving the natural marine habitat

For the less adventurous, you could always spend some time with Elisa the turtle. According to the WWF, six of the world's seven species of sea turtles are endangered because of the human consumption of their eggs and the effects of rising ocean temperatures. Elisa is fitted with a GPS device, which helps track her movements on the atoll. Such a device was not something I needed in the Maldives - the most energetic thing I did most days was to decide where to eat.

Any Four Seasoned traveller knows that the dining experience is a priority, and Landaa doesn't disappoint. Our favourite was Blu, an Italian bar/restaurant with a view over a narrowing strip of beach which disappeared where the sea meets the sky. While the boys raced crabs, mum and dad sank watermelon cocktails.

During the day, the boys often went to the Kuda Velaa kids' club and were kept occupied with a programme that included craft sessions and making ice cream. If it's tranquillity you're after, lazing by the pool and being interrupted occasionally by a spot of pampering in the spa, Landaa hits the spot.

If, however, you fancy something a little more active, there's plenty to get you off your lounger - from motorised underwater scooters to yacht parties, arranging a private picnic on your own private island, or being serenaded under the stars by a local choir.

In fact, you'd be hard-pressed to find a hotel that offers a better definition of the perfect holiday - and that includes Burgh Island.

Why our customers love us

Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.

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