What 692 customers think of DialAFlight customer service

Everything ran very smoothly, the team were very helpful and all went as planned

Marshall was a great help when booking our holiday to the Maldives and he was always a joy to talk to.

I will certainly go to DialAFlight again and have already suggested it to friends and colleagues. Very impressed with the service. Well done all of you

Glen was especially helpful, always replied very quickly to my emails and made the planning very easy

Thanks Frank. Another great holiday. I have already recommended friends.

Brilliant service from Ivor as always

Amazing personalised service. Highly recommend

Booking our honeymoon through DialAFlight was perfect. Everything was easy and straight forward, our flights and accommodation were amazing and we didn't have to worry about anything.

Great service from Russell as usual.

Your performance very good. BA however is a shambles

Declan’s a star. Works every time.

Absolutely brilliant. I will definitely get you guys to plan my holiday again.

The hotels that you provided for us in Mauritius were first class and your representatives on the island were excellent

Excellent. Thank you.

Excellent service from Brett as usual!

Everything was as promised. Thank you Curtis for all your help

Thanks Dennis. Great job

As always DialAFlight came up trumps. Danny and his team are great and I have recommended him to so many of my friends now he must be really busy. We are already thinking about our next trip!

Everything went according to plan.Was disappointed with the quality of BA outbound flight - very poor club experience. But all the rest of the holiday was excellent

Declan organised our holiday to perfection! Everything was absolutely fabulous

Hotel and all arrangements including transfers were excellent and great value. Thanks to Dylan for his efforts!

Amazing customer service, as usual.

Very helpful staff- especially Noah

Good service. Fast and reliable.

Fabulous holday

Excellent service as usual. Thank you once again

Very helpful, efficient service. Thank you

We are glad that we booked our trip to Mauritius with your company. Everything was handled by you very well and stress free. For any future overseas trip, we will book with you

Have been using DialAFlight for various events over a number of years. Saf is my contact and have every confidence in him providing the right package to suit my requirements

Jenson was great all through the process

Perfect for families

Family fun in the Maldives

Presenter Jamie Theakston and his young sons fall in love with the Four Seasons

My first family break was in 1978 to Burgh Island, the Art Deco hotel in Devon that inspired Agatha Christie to write And Then There Were None. For me, however, the place's major delight was not its murder-mystery connections but the brilliant sea tractor ride from Bigbury-on-Sea.

I spent endless sunny days hunting spider crabs, and then eating hot crumpets at 4pm. It was the best time of my life. Granted, it was the only holiday of my life at that stage, but I can remember it as clearly as yesterday, and what are great holidays but memories glued like fading polaroids to the albums of our minds?

It was a question I asked myself again as I waved goodbye to Martin Cody, manager of the Four Seasons Landaa Giraavaru in the Maldives. The ingredients of a brilliant break are well-documented - good weather, impressive accommodation, wonderful food - yet the end product is less clear-cut.

I've stayed in some of the finest hotels in Dubai and yet have no memory of them whatsoever. However, I'll never forget the weekend in a crumbling two-star hotel in Bangkok en route to my first bar job in Koh Samui - but that's another story.

Manager Martin told me that there are never too many guests on Landaa Giraavaru. My guess is that is because few can pronounce it, let alone spell it. But once you have overcome this potential pitfall, I can promise that you won't be disappointed - nor should you be with rooms costing up to £30,000 a night.

Favourite view: watching the sunset from the Italian bar/restaurant

The Maldives are going through a period of one-upmanship in an effort to attract suitors from Russia and the Middle East. Essentially, this means building villas the size of leisure centres. While this has little impact on us mere mortals, it does make for some interesting gossip around the pool.

The resort is situated just 30 minutes north of Male and reached by seaplane. As you can imagine, this caused much excitement among my two young boys - Sid, five, and four-year-old Kit.

It's quite large by Maldivian standards, measuring 44 acres, and Sri Lankan-based architect Geoff Bawa has done a clever job of blending understated luxury with complete privacy. The 102 thatched bungalows and villas are located on the beach, over the lagoon or within the lush gardens.

The spa and Ayurvedic retreat was a big hit with my wife Sophie. Here our Ayurvedic physician suggested a chakra blessing, which at one stage involved sitting on a terracotta chimney pot as he lit incense beneath us. With our chakras suitably blessed, it was time to visit the Marine Discovery Centre.

The centre is in the nearby Baa Atoll and was recently awarded Unesco World Biosphere status. This means you can enjoy the company of manta rays and whale sharks at the atoll's Hanifaru Bay. Sign up for the Manta-On-Call programme and you'll even receive a text to invite you to swim with giant mantas when the beasts make an appearance.

The Marine Discovery Centre in the Baa Atol is improving the natural marine habitat

For the less adventurous, you could always spend some time with Elisa the turtle. According to the WWF, six of the world's seven species of sea turtles are endangered because of the human consumption of their eggs and the effects of rising ocean temperatures. Elisa is fitted with a GPS device, which helps track her movements on the atoll. Such a device was not something I needed in the Maldives - the most energetic thing I did most days was to decide where to eat.

Any Four Seasoned traveller knows that the dining experience is a priority, and Landaa doesn't disappoint. Our favourite was Blu, an Italian bar/restaurant with a view over a narrowing strip of beach which disappeared where the sea meets the sky. While the boys raced crabs, mum and dad sank watermelon cocktails.

During the day, the boys often went to the Kuda Velaa kids' club and were kept occupied with a programme that included craft sessions and making ice cream. If it's tranquillity you're after, lazing by the pool and being interrupted occasionally by a spot of pampering in the spa, Landaa hits the spot.

If, however, you fancy something a little more active, there's plenty to get you off your lounger - from motorised underwater scooters to yacht parties, arranging a private picnic on your own private island, or being serenaded under the stars by a local choir.

In fact, you'd be hard-pressed to find a hotel that offers a better definition of the perfect holiday - and that includes Burgh Island.

Why our customers love us

Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.

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