What 692 customers think of DialAFlight customer service

Everything ran very smoothly, the team were very helpful and all went as planned

Marshall was a great help when booking our holiday to the Maldives and he was always a joy to talk to.

I will certainly go to DialAFlight again and have already suggested it to friends and colleagues. Very impressed with the service. Well done all of you

Glen was especially helpful, always replied very quickly to my emails and made the planning very easy

Thanks Frank. Another great holiday. I have already recommended friends.

Brilliant service from Ivor as always

Amazing personalised service. Highly recommend

Booking our honeymoon through DialAFlight was perfect. Everything was easy and straight forward, our flights and accommodation were amazing and we didn't have to worry about anything.

Great service from Russell as usual.

Your performance very good. BA however is a shambles

Declan’s a star. Works every time.

Absolutely brilliant. I will definitely get you guys to plan my holiday again.

The hotels that you provided for us in Mauritius were first class and your representatives on the island were excellent

Excellent. Thank you.

Excellent service from Brett as usual!

Everything was as promised. Thank you Curtis for all your help

Thanks Dennis. Great job

As always DialAFlight came up trumps. Danny and his team are great and I have recommended him to so many of my friends now he must be really busy. We are already thinking about our next trip!

Everything went according to plan.Was disappointed with the quality of BA outbound flight - very poor club experience. But all the rest of the holiday was excellent

Declan organised our holiday to perfection! Everything was absolutely fabulous

Hotel and all arrangements including transfers were excellent and great value. Thanks to Dylan for his efforts!

Amazing customer service, as usual.

Very helpful staff- especially Noah

Good service. Fast and reliable.

Fabulous holday

Excellent service as usual. Thank you once again

Very helpful, efficient service. Thank you

We are glad that we booked our trip to Mauritius with your company. Everything was handled by you very well and stress free. For any future overseas trip, we will book with you

Have been using DialAFlight for various events over a number of years. Saf is my contact and have every confidence in him providing the right package to suit my requirements

Jenson was great all through the process

Epic luxury on the beach

Personal infinity pools, private island dining and even an outdoor cinema on the sand - Tammy Hughes finds that pampering in the Maldives is of blockbuster proportions

Sitting next to Miss Chatty, as she texts and eats a deafening packet of Kettle Chips, ruins a trip to the movies. I'd much rather sit on a beach in front of the big screen, being served champagne cocktails and canapés - at least I would after my recent trip to the Maldives, where the fivestar resort of Moofushi puts on this excellent service for guests.

When I came back from the Maldives relaxed and sporting a winter tan, some friends asked whether I'd been bored 'on a desert island with nothing to do’. But far from sitting on a sunlounger all day (although you can do that if you wish) I found my five-day stay at the Constance hotel resorts of Halaveli and Moofushi surprisingly active.

Barefoot on the beach at Halaveli

Halaveli has a private island setting in the Maldives’ North Ari Atoll. It's a magical location where the blue of the sea and the white sandy beaches contrast magnificently with the surrounding luxuriant green foliage. Moofushi boasts the ultimate barefoot chic, with villas on dazzling white sand or on stilts that float above the turquoise water of the Indian Ocean.

Moofushi floats above the turquoise waters of the Indian Ocean

As well as sparkling white beaches, turquoise sea and all inclusive drinks, both resorts have excellent diving, gym, spa, kids' club, watersports and superb restaurants.

At Halaveli, all accommodation comes with its own infinity pool. And here you can upgrade to a beach villa with an outdoor bathroom and private beach access.

Halaveli is the sort of place you can imagine Madonna or Angelina coming to top up the tan and have bit of R&R. If you do want to venture away from the accommodation you could arrange to jetski over to a nearby island to have dinner cooked by your own private chef. Or you could dine at the exceptional Jing restaurant – I loved the lobster bisque, caviar blinis, sea bass noodles and yellow fin tuna chunks. All restaurants at Halaveli and Moofushi have their own very helpful sommelier to help you navigate impressive wine lists.

Dining with a view

One activity not to be missed is the diving. It’s been nine years since I did my diving qualification in Ko Tao, Thailand, but after my first dive in the Maldives I soon got back into the swing of it.

Some incredible sights awaited me at Moofushi. Although the resort may appear to be an island in the middle of nowhere just a few metres underwater is a fishy metropolis.

Coral reefs are teeming with life and almost immediately I was swimming with schools of brightly coloured or silver fish, black jack fish, sharks and sting rays. After that initial dive I couldn’t wait to get out again and at dinner that night I was told that we were heading out the next day to see the manta rays. I wasn’t really sure what they were and I thought the bloke telling me about them was getting very excited about a fish.

It turns out that manta rays are quite big fish and as the largest member of the ray family they are roughly the size of a small car. They are giant and graceful creatures

Diving with graceful manta rays

It turns out that manta rays are quite big fish. They are giant and graceful creatures.

The mantas seemed completely untroubled by the groups of divers that had come to see them and fly so close that you can almost touch them. I have to say that I owe an apology to that enthusiastic man. He was totally correct, it is an unmissable experience.

After the dive with the mantas it was time for some relaxation and a delicious buffet lunch of seafood accompanied by a crisp rosé.

More fabulous relaxation was to follow as I was booked into the spa for a massage. The spa at Moofushi is a series of water villas which have a glass wall allowing you to look out on the crystal clear sea (merely describing it as blue doesn't do it justice - it's a sensational glittering hue that's a visual feast).

But best of all the floors also have a glass window, so if you can fight the urge not to close your eyes you can watch the fish swim by while you have your massage.

Obviously I could only keep my eyes open for four seconds before I dropped off into a semi-coma, but I did manage to see a couple of baby sharks.

Halaveli also do spa treatments and offer a special ‘after-sun’ massage, perfect for the pale skinned guest such as me.

Why our customers love us

Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.

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