What 746 customers think of DialAFlight customer service

Kept us informed of any changes along the way

As usual, a great service.

Ralph and Dennis in his absence couldn’t be more helpful

The service with DialaFlight is second to none. I asked for a Maldives holiday which was what I had planned to take from my retirement money from work. After speaking to Jordan, he recommended a different island to meet my needs. He got a beach bungalow for us within budget and it was just perfect. He contacted us before we went to ensure everything went well and answered some last minute questions. He is excellent and very caring in his job and I wouldn't hesitate to book either flights or full package with DialAFlight again. This company is amazing and competitive with prices.

Des is fantastic, he always makes things very easy and finds us the best deal. He checked in before we left to make sure we had everything we needed and to reassure us that he was available if we needed him whilst away.

Joe always does a fantastic job for us. We will definitely use you again

Do not recommend Air Mauritius Business Class until they introduce their new planes!

Jasper was excellent in organising my flight to Seychelles to attend a funeral within three days.

We would thoroughly recommend the Jacussi Beach bungalows on Vilamendhoo.(north side). They have immediate access to a great house reef and benefit from both the sunshine all day on the beach and also shade. They are situated in the adults only section which has its own restaurant and pool. Food was excellent.

Emirates good. Heritage Awali brilliant. As always DAF cannot be faulted

Carter great as ever!

Spot on as usual - good job

You go the extra mile and do what you say you're going to do.

Fantastic holiday

DialAFlight continues to provide an excellent service - always personable prompt and efficient

Carter was excellent. We had the best holiday ever. Having used you for many years we are always delighted. The hotel was perfect and Carter understood exactly what we were looking for. We always recommend DialAflight to others.

All the arrangements went well. The assïstance for Mr Noble were all in place and we cannot speak highly enough of the arrangements you made. We have no hesitation in recommending you.

Brian was absolutely great looking after us. Maritim in Mauritius, lovely hotel. Had a problem with check in on the return flight but Brian sorted everything and did a great job.

Very good service - will book with you again

I will definitely use your services again and will also recommend you to my friends and family

We have used DialAFlight for many years and I can honestly say I would never use another travel agent

Everything was lovely, the flights the hotel and we will be booking with DialAFlight again

Troy exceeded our expectations! Everything about our holiday was faultless from end to end. We’ll be back soon, and will be asking that Troy looks after us again.

Tristan came up with the goods recommending Qatar Airways for our trip - they were superb in every way, knocking BA into a cocked hat!

Seamless as always. Wonderful tour, guide/driver and hotels in Sri Lanka. Lily Beach proved to be the paradise it always is. Thank you Josh and Ed. We will definitely be using DialAFlight in the future.

Just keep doing what your doing

DialAFlight is professional and they listen with patience when you call them to book a flight. I have always used them

The holiday to the Maldives went like a dream. Perfect in every way. Thank you Theo for all your help.

Everything went as planned.

Absolutely fantastic service from start to finish. Would definitely recommend to everyone

Epic luxury on the beach

Personal infinity pools, private island dining and even an outdoor cinema on the sand - Tammy Hughes finds that pampering in the Maldives is of blockbuster proportions

Sitting next to Miss Chatty, as she texts and eats a deafening packet of Kettle Chips, ruins a trip to the movies. I'd much rather sit on a beach in front of the big screen, being served champagne cocktails and canapés - at least I would after my recent trip to the Maldives, where the fivestar resort of Moofushi puts on this excellent service for guests.

When I came back from the Maldives relaxed and sporting a winter tan, some friends asked whether I'd been bored 'on a desert island with nothing to do’. But far from sitting on a sunlounger all day (although you can do that if you wish) I found my five-day stay at the Constance hotel resorts of Halaveli and Moofushi surprisingly active.

Barefoot on the beach at Halaveli

Halaveli has a private island setting in the Maldives’ North Ari Atoll. It's a magical location where the blue of the sea and the white sandy beaches contrast magnificently with the surrounding luxuriant green foliage. Moofushi boasts the ultimate barefoot chic, with villas on dazzling white sand or on stilts that float above the turquoise water of the Indian Ocean.

Moofushi floats above the turquoise waters of the Indian Ocean

As well as sparkling white beaches, turquoise sea and all inclusive drinks, both resorts have excellent diving, gym, spa, kids' club, watersports and superb restaurants.

At Halaveli, all accommodation comes with its own infinity pool. And here you can upgrade to a beach villa with an outdoor bathroom and private beach access.

Halaveli is the sort of place you can imagine Madonna or Angelina coming to top up the tan and have bit of R&R. If you do want to venture away from the accommodation you could arrange to jetski over to a nearby island to have dinner cooked by your own private chef. Or you could dine at the exceptional Jing restaurant – I loved the lobster bisque, caviar blinis, sea bass noodles and yellow fin tuna chunks. All restaurants at Halaveli and Moofushi have their own very helpful sommelier to help you navigate impressive wine lists.

Dining with a view

One activity not to be missed is the diving. It’s been nine years since I did my diving qualification in Ko Tao, Thailand, but after my first dive in the Maldives I soon got back into the swing of it.

Some incredible sights awaited me at Moofushi. Although the resort may appear to be an island in the middle of nowhere just a few metres underwater is a fishy metropolis.

Coral reefs are teeming with life and almost immediately I was swimming with schools of brightly coloured or silver fish, black jack fish, sharks and sting rays. After that initial dive I couldn’t wait to get out again and at dinner that night I was told that we were heading out the next day to see the manta rays. I wasn’t really sure what they were and I thought the bloke telling me about them was getting very excited about a fish.

It turns out that manta rays are quite big fish and as the largest member of the ray family they are roughly the size of a small car. They are giant and graceful creatures

Diving with graceful manta rays

It turns out that manta rays are quite big fish. They are giant and graceful creatures.

The mantas seemed completely untroubled by the groups of divers that had come to see them and fly so close that you can almost touch them. I have to say that I owe an apology to that enthusiastic man. He was totally correct, it is an unmissable experience.

After the dive with the mantas it was time for some relaxation and a delicious buffet lunch of seafood accompanied by a crisp rosé.

More fabulous relaxation was to follow as I was booked into the spa for a massage. The spa at Moofushi is a series of water villas which have a glass wall allowing you to look out on the crystal clear sea (merely describing it as blue doesn't do it justice - it's a sensational glittering hue that's a visual feast).

But best of all the floors also have a glass window, so if you can fight the urge not to close your eyes you can watch the fish swim by while you have your massage.

Obviously I could only keep my eyes open for four seconds before I dropped off into a semi-coma, but I did manage to see a couple of baby sharks.

Halaveli also do spa treatments and offer a special ‘after-sun’ massage, perfect for the pale skinned guest such as me.

Why our customers love us

Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.

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