Your calls always answered within 5 rings.
Patrick is brilliant. He listens to what I am looking for and goes above and beyond in terms of customer service.
We got very good advice. Our stay was perfect.
Fabulous attention to detail. Consistently great service
Philippa was great. She made sure all our complicated bookings worked.
Everything worked perfectly. Fab hotels. Really great transfer vehicles and staff. Will definitely include DialAFlight as a provider of holidays.
An amazing holiday at a great price and we felt we were in good hands throughout the whole process
First class service from start to finish. Great help and advice in identifying holiday locations and good support throughout
Jessie is of course a star. She’s simply amazing.
Thanks to Harvey as ever
Went very well and excellent booking process
Finn, as always, was so helpful and dedicated throughout
All went smoothly and we felt in safe hands
We had a very enjoyable trip. All went smoothly - thank you to Michelle for all your help.
Seamless. Thanks
Great service from Dexter. Would highly recommend.
Amelia was incredible, we had to change our return trip at short notice and she could not have been more helpful. Also, the resort team were amazing, the service beyond excellent. We had a very good trip.
Stacey is the best travel agent! We have used her for 10 years. She understands what myself and family require.
Great service as usual, thank you!
This was our 2nd visit to the Anantara Dighu - but since the hotel has been taken over by another hotel group things are no longer as good as they were. The HB option only entitled us to dine at 2 a la carte restaurants so for a 10 day stay this is limiting. This resulted in us using the other restaurants and only a $60 allowance was entitled per adult which didn't even buy you a main course. It is a shame as the quality was not what it used to be.
Stan always gives us a very professional service and that is why we keep coming back
The service Greg provided was first class from start to finish as always - it’s a pleasure to book with you..
Thank you for booking my holiday. I really enjoyed my stay in Mauritius
All airlines were great and our resort in Maldives was excellent. Thoroughly recommend our Oblu Xperience for both families and couples. All inclusive was really good and a great variety of cuisines. Thank you Brody for organising our trip.
Outstanding from start to finish, with faultless electronic and human communications throughout. Dexter Tahsin is a legend!
Thank you for suggesting we went all inclusive. It was the correct choice. Brilliant holiday.
Everything worked out very well. Many thanks to Nicky Degun for all her amazing help in making this a holiday to remember.
Liam Rush is simply outstanding! I will continue to book future flights with him as he's always friendly, personable and efficient. A great advocate for the company .
Very responsive and extremely helpful. Thank you
We booked a small group tour because we wanted company but it turned out to be just us.
Excellent customer service especially from Finley Bee who kept us updated throughout the process.we have already recommended DialAFlight to friends and family.
It must surely be the ultimate resort. No other word could do full justice to Fregate Island in the Seychelles, as ecological and nurturing of wildlife as it is luxuriously exotic.
It's a place for honeymooners and second-honeymooners, for any of those extra-special, once-in-a-lifetime holidays that come tied up with a romantic red bow.
At Mahe airport, we were whisked into a waiting helicopter, lifting off almost instantly for the 15-minute flight. Fregate doesn't do things by halves.
The white fringes and forest-green interior of Fregate Island came into view; it looked remote from the world, like a Desert Island Discs island.
Yet this is a mirage with a helipad, a landing strip, harbour, yacht club and a tiny historic chapel - not to mention sumptuous villas, each with an infinity pool, Jacuzzi, large sun terrace and shaded double day-bed.
Our villa was perched on a clifftop looking out over a sapphire sea, and a more romantic home for five days was hard to imagine. Rough-hewn steps led down to a tiny private beach where the sand was white and soft like tropical snow.
We had a butler, Jared, to look after us. Showing us round the three-room villa, he explained its delights and luxuries - the flatscreen TVs, the music system, the outside and indoor showers - then suggested we must be ready for some food.
Meals, we soon discovered, could be taken whenever and wherever we chose: at Plantation House - the restored home of the island's original 19th Century planter that had a little museum attached - in The Pirate's Bar, the library, on any of the island's seven beaches, or even in a splendid treehouse high up in a banyan tree.
We chose to explore the Fregate House restaurant adjacent to the reception and boutique, effectively the island's hub.
We ate delicious seafood and crab salads while marvelling at the view. The watchword of Fregate is privacy: it is in the island's DNA. This wouldn't be a perfect holiday destination for clubbers, but nature-lovers, paparazzi-shy celebrities, honeymooners - who can request a distant villa - and seekers of sun and solitude would all be in seventh heaven.
Families, too, would love it. The island, three miles square and the most isolated of the Seychelles granite islands, has species unique to its shores and is a natural playground.
About 2,000 giant Aldabra tortoises roam free, and during a tour of the island we were shown the nursery for the protection of the vulnerable baby tortoises.
Our island tour had begun with a history lesson, taking us back a few million years to when India parted from Africa and floated north, leaving 115 scattered fragments that were to form the Seychelles.
They were uninhabited until the 15th Century, when pirates became the first settlers - the famous Olivier Levasseur, 'La Buse', is said to have buried his treasure here, but it has still to be found.
The ancient tortoises provided meat and were almost wiped out over time, though happily numbers are healthier now, for which Fregate, committed to conservation, can take much of the credit.
As well as our tour, we went on a nature walk with Carl, one of the conservation team. He told us about the ground doves eating the fallen fermenting figs from the banyan trees and becoming tipsy - we enjoyed seeing them rolling around like drunken sailors on the paths.
Fregate has an organic market garden, the pride and joy of chef Arnaud. His dishes were light and innovative. He prepared lunch using just-picked ingredients and, seated under a dainty pergola that Jared had erected for shade, we had an unbeatably healthy meal.
The night before, Jared and Arnaud had surprised us with a softly lit, romantic dinner à deux in the atmospheric library. We felt like a pair of honeymooning potentates (at our age?) and the menu was something else: yellow cherry tomato gazpacho; scallops flambeed with vermouth and served with oregano risotto; lobster mousse with caramelised fennel and a light lobster bisque; and a passion fruit sorbet for dessert.
But we did more than gorge on scrumptious food. There was almost too much to do in such a short space of time, including snorkelling with hawksbill turtles. On another morning we went deep-sea fishing and afterwards, what could beat an indulgently therapeutic massage at a top spa? Ornamental ponds, lemongrass tea to greet us, fragrant aromas: oils of the local ylang-ylang fruit gently applied.
With winter on the way, we are already thinking back to our five heavenly days there, the scintillating water, tropical sun and sumptuous meals, the fabulous views of the Indian Ocean. It was a place of sensuous serenity.
First published in the Mail on Sunday - July 2016
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