Had a fantastic holiday and would definitely use again. Excellent service from Olivia Holt from the initial booking to the call before we started our holiday
The service was top notch help when need. Prompted about things that needed to be done. Out of hours service is a help in a pinch. Start to finish A1 service
Once again Sally excelled in helping us make the right choice. She is one in a million, thank you.
Specify exactly if there is shuttle to the airport and the baggage allowance
Too many times airlines change flight times which happened twice to us. More pressure should be put on airlines to financially compensate for this. I can't fault DialAFlight.
Aidan was amazing, as always! Helped out a lot especially as we had to cancel due to covid twice and transfer credit but we just got back from our honeymoon trip in Mauritius and it was the BEST holiday of our lives! We enjoyed it sooooo much and cannot wait to go back!
My only negative is the return transfer was booked way too late and we would have missed our flight had we had to wait in the normal check in. Fortunately one of the transfer team at the airport moved us to priority check in to push us through quicker. Everything else was perfect
Excellent holiday - resort was excellent but we had a 24 hour delay at Gatwick with British Arways and had to find last minute hotel accommodation. Not a good start.
Everything was sorted and worked like clockwork. We had the best honeymoon and didn’t have to arrange a thing.
John and his team were super helpful finding the right flights for us working with our budget.Timely updates and friendly reminders before travel so no issues and will gladly contact them again for our next family holiday
Doug was extremely helpful in rearranging the flights when Qatar Airways significantly altered the timings of my flights.
Orlando was a star as always. From the original enquiry to just before we departed he kept in contact and made us feel that we were always in his mind. Great service from a very helpful employee
Fabulous holiday with room we wanted. Thanks as ever, Kylie. We had a great time. Not being a whizz on the computer, we found the Maldivian health online form a bit of a challenge. It worked much better on our phone, in the end.
Mark was very professional and gave us all the information that we needed for a successful and stress free trip
Our flight to Mauritius was great, however the return flight was really disappointing. We asked for the baby bassinet and we were informed that our baby was too big, although he went in it on the way. So it seems pointless having those seats, as you need to hold the baby throughout the flight. We also asked for the baby meal, which was included in the ticket, and told he needs to be 2 years old to get it.
Jordan's knowledge of the hotel definitely helped to improve our stay. Got us upgraded to better rooms and booked into the happy hour. Perfect!
Very good service all round but it would have been really beneficial to have had our passenger ticket numbers earlier than the day of departure. This would have enabled us to check in online 24 hours before departure rather than on the day itself
Great personal service, answering all our questions and keeping us informed at all times, and providing all documentation early on in the booking.
Service was brilliant. Always updated when needed and contact with Niall was always quick and easy if we had any queries. Would definitely recommend and we will be using again to book our holidays
Amelia is excellent, always willing to help!
We had an amazing holiday in Mauritius. Thanks to Karl for his recommendations and sorting it out for us. We will definitely be using DialAFlight in future
Had a great holiday, thank you for an amazing time
Not overly impressed with BA Premium Economy.
Ryan always very helpful
No problems at all - went really ell.
Excellent customer service from knowledgeable and professional agents
Great customer service
Bradley always provides a smooth, faultless service and this was no different. Quick to respond to any queries and full of helpful advice. Had a brilliant time. Could never use anyone else!
Arthur is the dream maker of DialAFlight
Yet another well organised holiday. Over 15 trips with DialAFlight and they never fail to deliver .
It must surely be the ultimate resort. No other word could do full justice to Fregate Island in the Seychelles, as ecological and nurturing of wildlife as it is luxuriously exotic.
It's a place for honeymooners and second-honeymooners, for any of those extra-special, once-in-a-lifetime holidays that come tied up with a romantic red bow.
At Mahe airport, we were whisked into a waiting helicopter, lifting off almost instantly for the 15-minute flight. Fregate doesn't do things by halves.
The white fringes and forest-green interior of Fregate Island came into view; it looked remote from the world, like a Desert Island Discs island.
Yet this is a mirage with a helipad, a landing strip, harbour, yacht club and a tiny historic chapel - not to mention sumptuous villas, each with an infinity pool, Jacuzzi, large sun terrace and shaded double day-bed.
Our villa was perched on a clifftop looking out over a sapphire sea, and a more romantic home for five days was hard to imagine. Rough-hewn steps led down to a tiny private beach where the sand was white and soft like tropical snow.
We had a butler, Jared, to look after us. Showing us round the three-room villa, he explained its delights and luxuries - the flatscreen TVs, the music system, the outside and indoor showers - then suggested we must be ready for some food.
Meals, we soon discovered, could be taken whenever and wherever we chose: at Plantation House - the restored home of the island's original 19th Century planter that had a little museum attached - in The Pirate's Bar, the library, on any of the island's seven beaches, or even in a splendid treehouse high up in a banyan tree.
We chose to explore the Fregate House restaurant adjacent to the reception and boutique, effectively the island's hub.
We ate delicious seafood and crab salads while marvelling at the view. The watchword of Fregate is privacy: it is in the island's DNA. This wouldn't be a perfect holiday destination for clubbers, but nature-lovers, paparazzi-shy celebrities, honeymooners - who can request a distant villa - and seekers of sun and solitude would all be in seventh heaven.
Families, too, would love it. The island, three miles square and the most isolated of the Seychelles granite islands, has species unique to its shores and is a natural playground.
About 2,000 giant Aldabra tortoises roam free, and during a tour of the island we were shown the nursery for the protection of the vulnerable baby tortoises.
Our island tour had begun with a history lesson, taking us back a few million years to when India parted from Africa and floated north, leaving 115 scattered fragments that were to form the Seychelles.
They were uninhabited until the 15th Century, when pirates became the first settlers - the famous Olivier Levasseur, 'La Buse', is said to have buried his treasure here, but it has still to be found.
The ancient tortoises provided meat and were almost wiped out over time, though happily numbers are healthier now, for which Fregate, committed to conservation, can take much of the credit.
As well as our tour, we went on a nature walk with Carl, one of the conservation team. He told us about the ground doves eating the fallen fermenting figs from the banyan trees and becoming tipsy - we enjoyed seeing them rolling around like drunken sailors on the paths.
Fregate has an organic market garden, the pride and joy of chef Arnaud. His dishes were light and innovative. He prepared lunch using just-picked ingredients and, seated under a dainty pergola that Jared had erected for shade, we had an unbeatably healthy meal.
The night before, Jared and Arnaud had surprised us with a softly lit, romantic dinner à deux in the atmospheric library. We felt like a pair of honeymooning potentates (at our age?) and the menu was something else: yellow cherry tomato gazpacho; scallops flambeed with vermouth and served with oregano risotto; lobster mousse with caramelised fennel and a light lobster bisque; and a passion fruit sorbet for dessert.
But we did more than gorge on scrumptious food. There was almost too much to do in such a short space of time, including snorkelling with hawksbill turtles. On another morning we went deep-sea fishing and afterwards, what could beat an indulgently therapeutic massage at a top spa? Ornamental ponds, lemongrass tea to greet us, fragrant aromas: oils of the local ylang-ylang fruit gently applied.
With winter on the way, we are already thinking back to our five heavenly days there, the scintillating water, tropical sun and sumptuous meals, the fabulous views of the Indian Ocean. It was a place of sensuous serenity.
First published in the Mail on Sunday - July 2016
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