What 788 customers think of DialAFlight customer service

We had a few complications with our travel arrangements and had to cancel and rebook some flights. The staff were very patient and helpful. Thanks to all the staff and especially Connie.

Many thanks to Kieron for organising a fabulous holiday in a very short timescale

Amazing service and knowledge regarding the booking and very friendly staff.

Absolutely awesome experience

My only worry was BA strike. Overall customer service was excellent.

Noah was brilliant. Found me a better deal than I could find online and helped optimise days away. Brilliant fast service. I have already started recommending.

Above and beyond

I had the smoothest flight from Seychelles to the UKI. Amazing service and very approachable and friendly staff.

All your staff are very helpful and friendly

We had an amazing trip. Carter was so helpful and great at communicating. The trip was just as amazing as he said it would be! Thank you so much

Michelle came recommended to me by a work friend. We wanted something special as it was our honeymoon and she really helped us find the holiday of our dreams. Once we had agreed on the package, Michelle arranged everything. The process was so slick and straightforward I have already passed her details on to friends

Very efficient service as always.

The Constance resort in the Seychelles was amazing. Customer service, food and overall experience was first class

Excellent service from Amy and Sean, thank you

Dominic - great personal service, thank you

Thank you Gary and Roray for booking us an amazing honeymoon. We couldn't be happier with the service received.

Jacob, thanks as always for your help. Always end up changing things which you accommodate efficiently or asking questions as I did whilst away recently and you always respond very promptly.

I am very happy with DialAFlight

Great service as usual. Very happy

Harvey provides excellent service.

Fabulous service and communication as always

Good service. Fast and reliable communication. Enjoyable experience

Once again Damian and company did an excellent job in planning our trip with a very good price! In the age of the internet and so called super deals it is reassuring to know you are personally catered for

So easy to book a flight with DialAFlight and operators are very friendly.

Lucky that you have a 24 hours helpline that was able to help me out when I needed help. Very reassuring! DialAFlight is my favourite travel agency. Please keep up the good work.

Everything ran like clockwork and the hotels we stayed at simply stunning. Mauritius won our hearts!

Superb service, we will be using you again

DialAFlight gave us a fantastic service, very good communication and easy to deal with. It’s a shame Emirates didn’t do the same. Thanks again to Harvey

Received a call from Jay the night before my Mum's flight to make sure all was OK. Thought this was great customer service!

Steve and the team were amazing. The booking process was effortless and the information provided was exactly what we needed. We will definitely use Steve and DialAFlight again.

Lap of luxury at Constance Prince Maurice

Magical Mauritius

Beside the glorious Indian Ocean, a beauty queen has the recipe to rejuvenate Marcus Scriven in body and soul

Not every beach resort has a yoga instructress who once was Miss Paris. 'Hear the birds and feel the breeze on your skin,' says Isabelle Lamant.

It's 8.15am at the Constance Prince Maurice hotel on Mauritius's east coast, and a British trio is responding to Isabelle's Gallic-accented directions with varying success. One is curving flawlessly into position — while two of us exhibit the flexibility of flagpoles caught in a gale.

But what a gorgeous start to the day — the sponginess of the broad-bladed grass beneath our feet, the sun already hot.

Inspired by her love of graceful movement, her classes are based around her philosophy of balance and fitness. As well as being a former Miss Paris, she has a background in gymnastics and classical dance, which she has since combined with intensive yoga and pilates training. She explains: ‘My sessions allow guests to tone up, as well as learning how to relax tense muscles and weak joints.'

Former Miss Paris, Isabelle Lamant teaches a yoga class on the beach

Each session is apparently designed to show how guests can integrate exercises into their daily routine for 'a more healthy, balanced lifestyle' when they return home - I will try to remember!

Isabelle has even designed a fun-filled program for younger guests, with an accent on posture. And just to stay competitive, Isabelle has also trained contestants for Miss France and Miss Tourism International in Malaysia.

Thirty yards away, amid banyan trees, palms, cinnamon and hibiscus, the hotel's Doric columns rise upwards, supporting a roof thatched with reeds of sugar cane. Another 50 yards and white sand is washed by the warm water of a lagoon, which opens onto the Indian Ocean. Twin terraces encase an infinity pool.

Although just an hour's drive from the airport, through fields of cane and villages speckled with stalls of vanilla and spices, the hotel's 60 acres, carved from a former sugar plantation, are entirely insulated from reality. By day two, it seems normal to be on the beach ordering Madagascar crab, followed by a chocolate fondant.

It's an appropriate reward, surely, for a dip during which a pick-handle barracuda has been identified, along with four-saddle grouper, threadfin butterfly fish, scissor tail sergeant and convict surgeon fish — the latter's silver flanks scored with black lines like the bars of a prison cell.

This sudden piscatorial expertise is the result of rifling through a Field Guide To Coastal Fishes Of Mauritius, produced by Fabrice, head-man in the marine hut, from where he co-ordinates water-skiing from my remedial wobble to 007 standard.

Along from the hut, the lagoon narrows and there's a roped walkway through a canopy of mangrove. As dusk falls, this is starrily lit, delineating the path towards a floating bar and restaurant — a Hollywood touch for guests emerging from their villas, many of which stand on stilts.

I can see only one discernible trophy wife, attached to a chap with a Jason Statham scowl - and a very un-Statham paunch. Perhaps he's here for the golf.

Relax at the hotel's floating bar and restaurant

There are two 18-hole courses, and it's on the Links that Alexandre, the French pro, provides conclusive proof that, at the Prince Maurice, pretty well anything is possible.

He explains that visualisation is the key and, to demonstrate, he instructs me, a complete novice, to close my eyes — then swing. Miraculously, the ball stops a couple of yards from the pin.

Yet even that is eclipsed in the spa, where I submit my feet to Franck for a pedicure. He flicks on an instrument whose howl suggests impending amputation.

But no, it's a nail machine. An hour and a gallon of Sisley products later, and Franck announces: 'New feet.' Good enough, even, to be paraded at open-air yoga.

Why our customers love us

Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.

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