What 716 customers think of DialAFlight customer service

Everything went as planned.

Absolutely fantastic service from start to finish. Would definitely recommend to everyone

The package that was put together was excellent. The staff could not have provided a better service.

Les went over and above to assist us

Thanks to Stan for organising this for us. We had an amazing time and everything was exactly as promised.

Jay gave us the perfect holiday - sorted everything from start to finish with plenty of contact leading up to the holiday. We will definitely book through Jay again as we feel we are in safe hands.

Dominic always on hand to advise and support. Thanks to him everything went to plan

We had a really fabulous holiday, all thanks to Marshall, for sorting everything out for us. Everything was as planned. Lovely room. Good food and the weather was fab too. Looking forward to going back again.

As usual, a trouble free and fabulous holiday - thanks Kylie!

I was a complicated customer and would have been in trouble without you

Kelly was helpful, informative and delivered everything we asked for - quickly and efficiently. Will definitely book via Kelly again and have already recommended DialAFlight to friends and family.

I received an excellent service. Will use DialAFlightt again in the future. Thank you, Jordan.

Excellent service from my DialA Flight operator George, Very very helpful, would highly recommend using this company again.

Thank you Archie - thank you for your help!

Amazing service, Warren was so accommodating and made things so easy and simple! Much nicer talking to an actual person down the phone than struggling online with last minute adjustments!

Your service was good but Lufthansa is shocking and will never travel with them again. We lost a whole day due to delays.

As always Troy and his team sorted a brilliant holiday

We received excellent customer service from you from the 'get go'. We had a lovely holiday and all documents and itinerary were perfect. We will definitely be using your services in future as well as recommending you to our friends and family.

I will always book through you

My flight was cancelled because of those drones at Gatwick but you managed to get me another flight. I was very impressed with that and could not have done it myself.

I have used DialAFlight on a few occasions now. Your service is excellent and I have recommended you to others for future trips!

Otis is a great help not only in organising but following through as the holiday approaches

First time I have used you and the service was excellent! I'll certainly be using you for my travel. Lisa was fantastic guiding me through the process.

Many thanks for the excellent service from Jarvis and Darryl. We had a fabulous holiday in Mauritius and the app was invaluable.

Everything ran very smoothly, the team were very helpful and all went as planned

Marshall was a great help when booking our holiday to the Maldives and he was always a joy to talk to.

I will certainly go to DialAFlight again and have already suggested it to friends and colleagues. Very impressed with the service. Well done all of you

Glen was especially helpful, always replied very quickly to my emails and made the planning very easy

Thanks Frank. Another great holiday. I have already recommended friends.

Brilliant service from Ivor as always

Lap of luxury at Constance Prince Maurice

Magical Mauritius

Beside the glorious Indian Ocean, a beauty queen has the recipe to rejuvenate Marcus Scriven in body and soul

Not every beach resort has a yoga instructress who once was Miss Paris. 'Hear the birds and feel the breeze on your skin,' says Isabelle Lamant.

It's 8.15am at the Constance Prince Maurice hotel on Mauritius's east coast, and a British trio is responding to Isabelle's Gallic-accented directions with varying success. One is curving flawlessly into position — while two of us exhibit the flexibility of flagpoles caught in a gale.

But what a gorgeous start to the day — the sponginess of the broad-bladed grass beneath our feet, the sun already hot.

Inspired by her love of graceful movement, her classes are based around her philosophy of balance and fitness. As well as being a former Miss Paris, she has a background in gymnastics and classical dance, which she has since combined with intensive yoga and pilates training. She explains: ‘My sessions allow guests to tone up, as well as learning how to relax tense muscles and weak joints.'

Former Miss Paris, Isabelle Lamant teaches a yoga class on the beach

Each session is apparently designed to show how guests can integrate exercises into their daily routine for 'a more healthy, balanced lifestyle' when they return home - I will try to remember!

Isabelle has even designed a fun-filled program for younger guests, with an accent on posture. And just to stay competitive, Isabelle has also trained contestants for Miss France and Miss Tourism International in Malaysia.

Thirty yards away, amid banyan trees, palms, cinnamon and hibiscus, the hotel's Doric columns rise upwards, supporting a roof thatched with reeds of sugar cane. Another 50 yards and white sand is washed by the warm water of a lagoon, which opens onto the Indian Ocean. Twin terraces encase an infinity pool.

Although just an hour's drive from the airport, through fields of cane and villages speckled with stalls of vanilla and spices, the hotel's 60 acres, carved from a former sugar plantation, are entirely insulated from reality. By day two, it seems normal to be on the beach ordering Madagascar crab, followed by a chocolate fondant.

It's an appropriate reward, surely, for a dip during which a pick-handle barracuda has been identified, along with four-saddle grouper, threadfin butterfly fish, scissor tail sergeant and convict surgeon fish — the latter's silver flanks scored with black lines like the bars of a prison cell.

This sudden piscatorial expertise is the result of rifling through a Field Guide To Coastal Fishes Of Mauritius, produced by Fabrice, head-man in the marine hut, from where he co-ordinates water-skiing from my remedial wobble to 007 standard.

Along from the hut, the lagoon narrows and there's a roped walkway through a canopy of mangrove. As dusk falls, this is starrily lit, delineating the path towards a floating bar and restaurant — a Hollywood touch for guests emerging from their villas, many of which stand on stilts.

I can see only one discernible trophy wife, attached to a chap with a Jason Statham scowl - and a very un-Statham paunch. Perhaps he's here for the golf.

Relax at the hotel's floating bar and restaurant

There are two 18-hole courses, and it's on the Links that Alexandre, the French pro, provides conclusive proof that, at the Prince Maurice, pretty well anything is possible.

He explains that visualisation is the key and, to demonstrate, he instructs me, a complete novice, to close my eyes — then swing. Miraculously, the ball stops a couple of yards from the pin.

Yet even that is eclipsed in the spa, where I submit my feet to Franck for a pedicure. He flicks on an instrument whose howl suggests impending amputation.

But no, it's a nail machine. An hour and a gallon of Sisley products later, and Franck announces: 'New feet.' Good enough, even, to be paraded at open-air yoga.

Why our customers love us

Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.

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