What 746 customers think of DialAFlight customer service

Kept us informed of any changes along the way

As usual, a great service.

Ralph and Dennis in his absence couldn’t be more helpful

The service with DialaFlight is second to none. I asked for a Maldives holiday which was what I had planned to take from my retirement money from work. After speaking to Jordan, he recommended a different island to meet my needs. He got a beach bungalow for us within budget and it was just perfect. He contacted us before we went to ensure everything went well and answered some last minute questions. He is excellent and very caring in his job and I wouldn't hesitate to book either flights or full package with DialAFlight again. This company is amazing and competitive with prices.

Des is fantastic, he always makes things very easy and finds us the best deal. He checked in before we left to make sure we had everything we needed and to reassure us that he was available if we needed him whilst away.

Joe always does a fantastic job for us. We will definitely use you again

Do not recommend Air Mauritius Business Class until they introduce their new planes!

Jasper was excellent in organising my flight to Seychelles to attend a funeral within three days.

We would thoroughly recommend the Jacussi Beach bungalows on Vilamendhoo.(north side). They have immediate access to a great house reef and benefit from both the sunshine all day on the beach and also shade. They are situated in the adults only section which has its own restaurant and pool. Food was excellent.

Emirates good. Heritage Awali brilliant. As always DAF cannot be faulted

Carter great as ever!

Spot on as usual - good job

You go the extra mile and do what you say you're going to do.

Fantastic holiday

DialAFlight continues to provide an excellent service - always personable prompt and efficient

Carter was excellent. We had the best holiday ever. Having used you for many years we are always delighted. The hotel was perfect and Carter understood exactly what we were looking for. We always recommend DialAflight to others.

All the arrangements went well. The assïstance for Mr Noble were all in place and we cannot speak highly enough of the arrangements you made. We have no hesitation in recommending you.

Brian was absolutely great looking after us. Maritim in Mauritius, lovely hotel. Had a problem with check in on the return flight but Brian sorted everything and did a great job.

Very good service - will book with you again

I will definitely use your services again and will also recommend you to my friends and family

We have used DialAFlight for many years and I can honestly say I would never use another travel agent

Everything was lovely, the flights the hotel and we will be booking with DialAFlight again

Troy exceeded our expectations! Everything about our holiday was faultless from end to end. We’ll be back soon, and will be asking that Troy looks after us again.

Tristan came up with the goods recommending Qatar Airways for our trip - they were superb in every way, knocking BA into a cocked hat!

Seamless as always. Wonderful tour, guide/driver and hotels in Sri Lanka. Lily Beach proved to be the paradise it always is. Thank you Josh and Ed. We will definitely be using DialAFlight in the future.

Just keep doing what your doing

DialAFlight is professional and they listen with patience when you call them to book a flight. I have always used them

The holiday to the Maldives went like a dream. Perfect in every way. Thank you Theo for all your help.

Everything went as planned.

Absolutely fantastic service from start to finish. Would definitely recommend to everyone

Luxury in the Indian Ocean

Honeymoon heaven? Maybe, but it's paradise for kids too

Imogen Edwards-Jones thought the Maldives were just for romantic couples - until she took her children there and found they fitted in perfectly

The idea of taking two small children to the Maldives is not something anyone of sound mind would usually entertain. The Maldives is a honeymoon destination, right?

The 26 atolls are renowned for their serenity… I'd been promised that the LUX* South Ari Atoll was different. Beloved of hand-holding couples but also child and eco-friendly, with a marine biology programme.

But on the flight, with husband Kenton, four-year-old Rafe and Allegra, eight, I was still questioning my decision to head there as a family.

On arrival there followed a 25-minute seaplane hop to our final destination.

LUX Resort's overwater bungalows

South Ari Atoll is a big island resort by Maldivian standards. There are just over 190 villas and suites (either on stilts or nestled along the beach), nine bars and restaurants, a delicious ice-cream parlour, two pools, and countless watersports. But their ethos is to be a bit different from the usual family-orientated resort.

It is full of little secrets and surprises, such as a bright red phone box where you can call home for free, or the open-air photo-booth where my children amused themselves for hours by pulling funny faces at the camera.

There were messages in bottles hidden all over the hotel every morning, offering the lucky finder free pizza or bottle of wine. And a bar that popped up in various palm-fringed coves, where you could help yourself to a cocktail or three.

There were fresh coconut stalls, and stashes of chopped fruit here and piles of nuts there. In short, the walk to breakfast was fun. There was no better way to motivate Rafe to make the ten-minute walk down the beach each day for his boiled egg and soldiers than the prospect of finding a hidden treat along the way.

South Ari Atoll knows how to cater for children: there's a kids' pool, films on the beach, a kids' club with arts and crafts, and, best of all, the marine biology centre run by Italian powerhouse Francesca.

My daughter became rather obsessed with Francesca, a gorgeous polyglot, with a degree in marine biology and a passion for whale sharks with which she managed to enthuse everyone.

The resort has a major whale shark-spotting area on its doorstep, and Francesca and the rest of the marine centre staff photograph and monitor these gentle giants (they can grow to 40ft and weigh 21 tons) as part of a global preservation plan.

Swimming with giants

We spent most of our week on, or in, the water, either swimming in the crystal-clear ocean, snorkelling, or sailing. One evening, instead of going to watch stingrays being fed outside the Umami sushi restaurant, we fished for our supper. As a storm came in and the rain lashed down, the children became all the more determined to land any sort of catch - but to no avail.

Fortunately, some Japanese tourists who came with us caught plenty so gave us some of theirs. And what a delicious meal it made. There's nothing more glamorous than having your chef barbecue freshly caught fish while you sip a glass of rosé.

The best was yet to come. On our last day we went sailing on the resort's catamaran and we were joined by 30 or so over-excited dolphins that showed off their swimming skills for at least half an hour, much to Allegra's delight.

Just then the call went out from Dolores, from the marine centre: 'A whale shark! Over the starboard deck.' There was a mad scramble for masks and snorkels before we all threw ourselves over the side.

By a stroke of luck, as everyone else was swept in the wrong direction, I landed within a few feet of the whale shark's head.

Dark grey and the size of six London buses, it was one of the most beautiful, serene and impressive animals I have ever seen. For ten minutes we swam side by side, one of its large soulful eyes staring at me, and me staring right back. It was a heart-stopping, privileged moment I will never forget.

The hotel food was delicious, particularly the Umami sushi. However, it was the ice-cream parlour ICI that drove my children wild - choc, double choc, or choc with extra choc delight. There were marshmallows and sprinkles and Smarties to throw over the top. It was as if Willy Wonka himself had set up shop.

LUX South Ari Atoll is a delightful family resort

On that final day, as we stood on the jetty with our bags packed waiting for the seaplane, I did feel a terrible twinge of jealousy as a group of new guests arrived for their week of delights, while ours was over.

Whoever suggests the Maldives is not for families doesn't know what they are talking about - ask my children, one of whom came home a stingray-feeding pirate, while the other discovered she is actually a marine biologist.

Why our customers love us

Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.

020·7962·9933

Calls answered
LIVE within 5 seconds