What 692 customers think of DialAFlight customer service

Everything ran very smoothly, the team were very helpful and all went as planned

Marshall was a great help when booking our holiday to the Maldives and he was always a joy to talk to.

I will certainly go to DialAFlight again and have already suggested it to friends and colleagues. Very impressed with the service. Well done all of you

Glen was especially helpful, always replied very quickly to my emails and made the planning very easy

Thanks Frank. Another great holiday. I have already recommended friends.

Brilliant service from Ivor as always

Amazing personalised service. Highly recommend

Booking our honeymoon through DialAFlight was perfect. Everything was easy and straight forward, our flights and accommodation were amazing and we didn't have to worry about anything.

Great service from Russell as usual.

Your performance very good. BA however is a shambles

Declan’s a star. Works every time.

Absolutely brilliant. I will definitely get you guys to plan my holiday again.

The hotels that you provided for us in Mauritius were first class and your representatives on the island were excellent

Excellent. Thank you.

Excellent service from Brett as usual!

Everything was as promised. Thank you Curtis for all your help

Thanks Dennis. Great job

As always DialAFlight came up trumps. Danny and his team are great and I have recommended him to so many of my friends now he must be really busy. We are already thinking about our next trip!

Everything went according to plan.Was disappointed with the quality of BA outbound flight - very poor club experience. But all the rest of the holiday was excellent

Declan organised our holiday to perfection! Everything was absolutely fabulous

Hotel and all arrangements including transfers were excellent and great value. Thanks to Dylan for his efforts!

Amazing customer service, as usual.

Very helpful staff- especially Noah

Good service. Fast and reliable.

Fabulous holday

Excellent service as usual. Thank you once again

Very helpful, efficient service. Thank you

We are glad that we booked our trip to Mauritius with your company. Everything was handled by you very well and stress free. For any future overseas trip, we will book with you

Have been using DialAFlight for various events over a number of years. Saf is my contact and have every confidence in him providing the right package to suit my requirements

Jenson was great all through the process

Luxury in the Indian Ocean

Honeymoon heaven? Maybe, but it's paradise for kids too

Imogen Edwards-Jones thought the Maldives were just for romantic couples - until she took her children there and found they fitted in perfectly

The idea of taking two small children to the Maldives is not something anyone of sound mind would usually entertain. The Maldives is a honeymoon destination, right?

The 26 atolls are renowned for their serenity… I'd been promised that the LUX* South Ari Atoll was different. Beloved of hand-holding couples but also child and eco-friendly, with a marine biology programme.

But on the flight, with husband Kenton, four-year-old Rafe and Allegra, eight, I was still questioning my decision to head there as a family.

On arrival there followed a 25-minute seaplane hop to our final destination.

LUX Resort's overwater bungalows

South Ari Atoll is a big island resort by Maldivian standards. There are just over 190 villas and suites (either on stilts or nestled along the beach), nine bars and restaurants, a delicious ice-cream parlour, two pools, and countless watersports. But their ethos is to be a bit different from the usual family-orientated resort.

It is full of little secrets and surprises, such as a bright red phone box where you can call home for free, or the open-air photo-booth where my children amused themselves for hours by pulling funny faces at the camera.

There were messages in bottles hidden all over the hotel every morning, offering the lucky finder free pizza or bottle of wine. And a bar that popped up in various palm-fringed coves, where you could help yourself to a cocktail or three.

There were fresh coconut stalls, and stashes of chopped fruit here and piles of nuts there. In short, the walk to breakfast was fun. There was no better way to motivate Rafe to make the ten-minute walk down the beach each day for his boiled egg and soldiers than the prospect of finding a hidden treat along the way.

South Ari Atoll knows how to cater for children: there's a kids' pool, films on the beach, a kids' club with arts and crafts, and, best of all, the marine biology centre run by Italian powerhouse Francesca.

My daughter became rather obsessed with Francesca, a gorgeous polyglot, with a degree in marine biology and a passion for whale sharks with which she managed to enthuse everyone.

The resort has a major whale shark-spotting area on its doorstep, and Francesca and the rest of the marine centre staff photograph and monitor these gentle giants (they can grow to 40ft and weigh 21 tons) as part of a global preservation plan.

Swimming with giants

We spent most of our week on, or in, the water, either swimming in the crystal-clear ocean, snorkelling, or sailing. One evening, instead of going to watch stingrays being fed outside the Umami sushi restaurant, we fished for our supper. As a storm came in and the rain lashed down, the children became all the more determined to land any sort of catch - but to no avail.

Fortunately, some Japanese tourists who came with us caught plenty so gave us some of theirs. And what a delicious meal it made. There's nothing more glamorous than having your chef barbecue freshly caught fish while you sip a glass of rosé.

The best was yet to come. On our last day we went sailing on the resort's catamaran and we were joined by 30 or so over-excited dolphins that showed off their swimming skills for at least half an hour, much to Allegra's delight.

Just then the call went out from Dolores, from the marine centre: 'A whale shark! Over the starboard deck.' There was a mad scramble for masks and snorkels before we all threw ourselves over the side.

By a stroke of luck, as everyone else was swept in the wrong direction, I landed within a few feet of the whale shark's head.

Dark grey and the size of six London buses, it was one of the most beautiful, serene and impressive animals I have ever seen. For ten minutes we swam side by side, one of its large soulful eyes staring at me, and me staring right back. It was a heart-stopping, privileged moment I will never forget.

The hotel food was delicious, particularly the Umami sushi. However, it was the ice-cream parlour ICI that drove my children wild - choc, double choc, or choc with extra choc delight. There were marshmallows and sprinkles and Smarties to throw over the top. It was as if Willy Wonka himself had set up shop.

LUX South Ari Atoll is a delightful family resort

On that final day, as we stood on the jetty with our bags packed waiting for the seaplane, I did feel a terrible twinge of jealousy as a group of new guests arrived for their week of delights, while ours was over.

Whoever suggests the Maldives is not for families doesn't know what they are talking about - ask my children, one of whom came home a stingray-feeding pirate, while the other discovered she is actually a marine biologist.

Why our customers love us

Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.

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