What 716 customers think of DialAFlight customer service

Everything went as planned.

Absolutely fantastic service from start to finish. Would definitely recommend to everyone

The package that was put together was excellent. The staff could not have provided a better service.

Les went over and above to assist us

Thanks to Stan for organising this for us. We had an amazing time and everything was exactly as promised.

Jay gave us the perfect holiday - sorted everything from start to finish with plenty of contact leading up to the holiday. We will definitely book through Jay again as we feel we are in safe hands.

Dominic always on hand to advise and support. Thanks to him everything went to plan

We had a really fabulous holiday, all thanks to Marshall, for sorting everything out for us. Everything was as planned. Lovely room. Good food and the weather was fab too. Looking forward to going back again.

As usual, a trouble free and fabulous holiday - thanks Kylie!

I was a complicated customer and would have been in trouble without you

Kelly was helpful, informative and delivered everything we asked for - quickly and efficiently. Will definitely book via Kelly again and have already recommended DialAFlight to friends and family.

I received an excellent service. Will use DialAFlightt again in the future. Thank you, Jordan.

Excellent service from my DialA Flight operator George, Very very helpful, would highly recommend using this company again.

Thank you Archie - thank you for your help!

Amazing service, Warren was so accommodating and made things so easy and simple! Much nicer talking to an actual person down the phone than struggling online with last minute adjustments!

Your service was good but Lufthansa is shocking and will never travel with them again. We lost a whole day due to delays.

As always Troy and his team sorted a brilliant holiday

We received excellent customer service from you from the 'get go'. We had a lovely holiday and all documents and itinerary were perfect. We will definitely be using your services in future as well as recommending you to our friends and family.

I will always book through you

My flight was cancelled because of those drones at Gatwick but you managed to get me another flight. I was very impressed with that and could not have done it myself.

I have used DialAFlight on a few occasions now. Your service is excellent and I have recommended you to others for future trips!

Otis is a great help not only in organising but following through as the holiday approaches

First time I have used you and the service was excellent! I'll certainly be using you for my travel. Lisa was fantastic guiding me through the process.

Many thanks for the excellent service from Jarvis and Darryl. We had a fabulous holiday in Mauritius and the app was invaluable.

Everything ran very smoothly, the team were very helpful and all went as planned

Marshall was a great help when booking our holiday to the Maldives and he was always a joy to talk to.

I will certainly go to DialAFlight again and have already suggested it to friends and colleagues. Very impressed with the service. Well done all of you

Glen was especially helpful, always replied very quickly to my emails and made the planning very easy

Thanks Frank. Another great holiday. I have already recommended friends.

Brilliant service from Ivor as always

Luxury in the Indian Ocean

Honeymoon heaven? Maybe, but it's paradise for kids too

Imogen Edwards-Jones thought the Maldives were just for romantic couples - until she took her children there and found they fitted in perfectly

The idea of taking two small children to the Maldives is not something anyone of sound mind would usually entertain. The Maldives is a honeymoon destination, right?

The 26 atolls are renowned for their serenity… I'd been promised that the LUX* South Ari Atoll was different. Beloved of hand-holding couples but also child and eco-friendly, with a marine biology programme.

But on the flight, with husband Kenton, four-year-old Rafe and Allegra, eight, I was still questioning my decision to head there as a family.

On arrival there followed a 25-minute seaplane hop to our final destination.

LUX Resort's overwater bungalows

South Ari Atoll is a big island resort by Maldivian standards. There are just over 190 villas and suites (either on stilts or nestled along the beach), nine bars and restaurants, a delicious ice-cream parlour, two pools, and countless watersports. But their ethos is to be a bit different from the usual family-orientated resort.

It is full of little secrets and surprises, such as a bright red phone box where you can call home for free, or the open-air photo-booth where my children amused themselves for hours by pulling funny faces at the camera.

There were messages in bottles hidden all over the hotel every morning, offering the lucky finder free pizza or bottle of wine. And a bar that popped up in various palm-fringed coves, where you could help yourself to a cocktail or three.

There were fresh coconut stalls, and stashes of chopped fruit here and piles of nuts there. In short, the walk to breakfast was fun. There was no better way to motivate Rafe to make the ten-minute walk down the beach each day for his boiled egg and soldiers than the prospect of finding a hidden treat along the way.

South Ari Atoll knows how to cater for children: there's a kids' pool, films on the beach, a kids' club with arts and crafts, and, best of all, the marine biology centre run by Italian powerhouse Francesca.

My daughter became rather obsessed with Francesca, a gorgeous polyglot, with a degree in marine biology and a passion for whale sharks with which she managed to enthuse everyone.

The resort has a major whale shark-spotting area on its doorstep, and Francesca and the rest of the marine centre staff photograph and monitor these gentle giants (they can grow to 40ft and weigh 21 tons) as part of a global preservation plan.

Swimming with giants

We spent most of our week on, or in, the water, either swimming in the crystal-clear ocean, snorkelling, or sailing. One evening, instead of going to watch stingrays being fed outside the Umami sushi restaurant, we fished for our supper. As a storm came in and the rain lashed down, the children became all the more determined to land any sort of catch - but to no avail.

Fortunately, some Japanese tourists who came with us caught plenty so gave us some of theirs. And what a delicious meal it made. There's nothing more glamorous than having your chef barbecue freshly caught fish while you sip a glass of rosé.

The best was yet to come. On our last day we went sailing on the resort's catamaran and we were joined by 30 or so over-excited dolphins that showed off their swimming skills for at least half an hour, much to Allegra's delight.

Just then the call went out from Dolores, from the marine centre: 'A whale shark! Over the starboard deck.' There was a mad scramble for masks and snorkels before we all threw ourselves over the side.

By a stroke of luck, as everyone else was swept in the wrong direction, I landed within a few feet of the whale shark's head.

Dark grey and the size of six London buses, it was one of the most beautiful, serene and impressive animals I have ever seen. For ten minutes we swam side by side, one of its large soulful eyes staring at me, and me staring right back. It was a heart-stopping, privileged moment I will never forget.

The hotel food was delicious, particularly the Umami sushi. However, it was the ice-cream parlour ICI that drove my children wild - choc, double choc, or choc with extra choc delight. There were marshmallows and sprinkles and Smarties to throw over the top. It was as if Willy Wonka himself had set up shop.

LUX South Ari Atoll is a delightful family resort

On that final day, as we stood on the jetty with our bags packed waiting for the seaplane, I did feel a terrible twinge of jealousy as a group of new guests arrived for their week of delights, while ours was over.

Whoever suggests the Maldives is not for families doesn't know what they are talking about - ask my children, one of whom came home a stingray-feeding pirate, while the other discovered she is actually a marine biologist.

Why our customers love us

Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.

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