What 788 customers think of DialAFlight customer service

We had a few complications with our travel arrangements and had to cancel and rebook some flights. The staff were very patient and helpful. Thanks to all the staff and especially Connie.

Many thanks to Kieron for organising a fabulous holiday in a very short timescale

Amazing service and knowledge regarding the booking and very friendly staff.

Absolutely awesome experience

My only worry was BA strike. Overall customer service was excellent.

Noah was brilliant. Found me a better deal than I could find online and helped optimise days away. Brilliant fast service. I have already started recommending.

Above and beyond

I had the smoothest flight from Seychelles to the UKI. Amazing service and very approachable and friendly staff.

All your staff are very helpful and friendly

We had an amazing trip. Carter was so helpful and great at communicating. The trip was just as amazing as he said it would be! Thank you so much

Michelle came recommended to me by a work friend. We wanted something special as it was our honeymoon and she really helped us find the holiday of our dreams. Once we had agreed on the package, Michelle arranged everything. The process was so slick and straightforward I have already passed her details on to friends

Very efficient service as always.

The Constance resort in the Seychelles was amazing. Customer service, food and overall experience was first class

Excellent service from Amy and Sean, thank you

Dominic - great personal service, thank you

Thank you Gary and Roray for booking us an amazing honeymoon. We couldn't be happier with the service received.

Jacob, thanks as always for your help. Always end up changing things which you accommodate efficiently or asking questions as I did whilst away recently and you always respond very promptly.

I am very happy with DialAFlight

Great service as usual. Very happy

Harvey provides excellent service.

Fabulous service and communication as always

Good service. Fast and reliable communication. Enjoyable experience

Once again Damian and company did an excellent job in planning our trip with a very good price! In the age of the internet and so called super deals it is reassuring to know you are personally catered for

So easy to book a flight with DialAFlight and operators are very friendly.

Lucky that you have a 24 hours helpline that was able to help me out when I needed help. Very reassuring! DialAFlight is my favourite travel agency. Please keep up the good work.

Everything ran like clockwork and the hotels we stayed at simply stunning. Mauritius won our hearts!

Superb service, we will be using you again

DialAFlight gave us a fantastic service, very good communication and easy to deal with. It’s a shame Emirates didn’t do the same. Thanks again to Harvey

Received a call from Jay the night before my Mum's flight to make sure all was OK. Thought this was great customer service!

Steve and the team were amazing. The booking process was effortless and the information provided was exactly what we needed. We will definitely use Steve and DialAFlight again.

Luxury in the Indian Ocean

Honeymoon heaven? Maybe, but it's paradise for kids too

Imogen Edwards-Jones thought the Maldives were just for romantic couples - until she took her children there and found they fitted in perfectly

The idea of taking two small children to the Maldives is not something anyone of sound mind would usually entertain. The Maldives is a honeymoon destination, right?

The 26 atolls are renowned for their serenity… I'd been promised that the LUX* South Ari Atoll was different. Beloved of hand-holding couples but also child and eco-friendly, with a marine biology programme.

But on the flight, with husband Kenton, four-year-old Rafe and Allegra, eight, I was still questioning my decision to head there as a family.

On arrival there followed a 25-minute seaplane hop to our final destination.

LUX Resort's overwater bungalows

South Ari Atoll is a big island resort by Maldivian standards. There are just over 190 villas and suites (either on stilts or nestled along the beach), nine bars and restaurants, a delicious ice-cream parlour, two pools, and countless watersports. But their ethos is to be a bit different from the usual family-orientated resort.

It is full of little secrets and surprises, such as a bright red phone box where you can call home for free, or the open-air photo-booth where my children amused themselves for hours by pulling funny faces at the camera.

There were messages in bottles hidden all over the hotel every morning, offering the lucky finder free pizza or bottle of wine. And a bar that popped up in various palm-fringed coves, where you could help yourself to a cocktail or three.

There were fresh coconut stalls, and stashes of chopped fruit here and piles of nuts there. In short, the walk to breakfast was fun. There was no better way to motivate Rafe to make the ten-minute walk down the beach each day for his boiled egg and soldiers than the prospect of finding a hidden treat along the way.

South Ari Atoll knows how to cater for children: there's a kids' pool, films on the beach, a kids' club with arts and crafts, and, best of all, the marine biology centre run by Italian powerhouse Francesca.

My daughter became rather obsessed with Francesca, a gorgeous polyglot, with a degree in marine biology and a passion for whale sharks with which she managed to enthuse everyone.

The resort has a major whale shark-spotting area on its doorstep, and Francesca and the rest of the marine centre staff photograph and monitor these gentle giants (they can grow to 40ft and weigh 21 tons) as part of a global preservation plan.

Swimming with giants

We spent most of our week on, or in, the water, either swimming in the crystal-clear ocean, snorkelling, or sailing. One evening, instead of going to watch stingrays being fed outside the Umami sushi restaurant, we fished for our supper. As a storm came in and the rain lashed down, the children became all the more determined to land any sort of catch - but to no avail.

Fortunately, some Japanese tourists who came with us caught plenty so gave us some of theirs. And what a delicious meal it made. There's nothing more glamorous than having your chef barbecue freshly caught fish while you sip a glass of rosé.

The best was yet to come. On our last day we went sailing on the resort's catamaran and we were joined by 30 or so over-excited dolphins that showed off their swimming skills for at least half an hour, much to Allegra's delight.

Just then the call went out from Dolores, from the marine centre: 'A whale shark! Over the starboard deck.' There was a mad scramble for masks and snorkels before we all threw ourselves over the side.

By a stroke of luck, as everyone else was swept in the wrong direction, I landed within a few feet of the whale shark's head.

Dark grey and the size of six London buses, it was one of the most beautiful, serene and impressive animals I have ever seen. For ten minutes we swam side by side, one of its large soulful eyes staring at me, and me staring right back. It was a heart-stopping, privileged moment I will never forget.

The hotel food was delicious, particularly the Umami sushi. However, it was the ice-cream parlour ICI that drove my children wild - choc, double choc, or choc with extra choc delight. There were marshmallows and sprinkles and Smarties to throw over the top. It was as if Willy Wonka himself had set up shop.

LUX South Ari Atoll is a delightful family resort

On that final day, as we stood on the jetty with our bags packed waiting for the seaplane, I did feel a terrible twinge of jealousy as a group of new guests arrived for their week of delights, while ours was over.

Whoever suggests the Maldives is not for families doesn't know what they are talking about - ask my children, one of whom came home a stingray-feeding pirate, while the other discovered she is actually a marine biologist.

Why our customers love us

Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.

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