What 746 customers think of DialAFlight customer service

Kept us informed of any changes along the way

As usual, a great service.

Ralph and Dennis in his absence couldn’t be more helpful

The service with DialaFlight is second to none. I asked for a Maldives holiday which was what I had planned to take from my retirement money from work. After speaking to Jordan, he recommended a different island to meet my needs. He got a beach bungalow for us within budget and it was just perfect. He contacted us before we went to ensure everything went well and answered some last minute questions. He is excellent and very caring in his job and I wouldn't hesitate to book either flights or full package with DialAFlight again. This company is amazing and competitive with prices.

Des is fantastic, he always makes things very easy and finds us the best deal. He checked in before we left to make sure we had everything we needed and to reassure us that he was available if we needed him whilst away.

Joe always does a fantastic job for us. We will definitely use you again

Do not recommend Air Mauritius Business Class until they introduce their new planes!

Jasper was excellent in organising my flight to Seychelles to attend a funeral within three days.

We would thoroughly recommend the Jacussi Beach bungalows on Vilamendhoo.(north side). They have immediate access to a great house reef and benefit from both the sunshine all day on the beach and also shade. They are situated in the adults only section which has its own restaurant and pool. Food was excellent.

Emirates good. Heritage Awali brilliant. As always DAF cannot be faulted

Carter great as ever!

Spot on as usual - good job

You go the extra mile and do what you say you're going to do.

Fantastic holiday

DialAFlight continues to provide an excellent service - always personable prompt and efficient

Carter was excellent. We had the best holiday ever. Having used you for many years we are always delighted. The hotel was perfect and Carter understood exactly what we were looking for. We always recommend DialAflight to others.

All the arrangements went well. The assïstance for Mr Noble were all in place and we cannot speak highly enough of the arrangements you made. We have no hesitation in recommending you.

Brian was absolutely great looking after us. Maritim in Mauritius, lovely hotel. Had a problem with check in on the return flight but Brian sorted everything and did a great job.

Very good service - will book with you again

I will definitely use your services again and will also recommend you to my friends and family

We have used DialAFlight for many years and I can honestly say I would never use another travel agent

Everything was lovely, the flights the hotel and we will be booking with DialAFlight again

Troy exceeded our expectations! Everything about our holiday was faultless from end to end. We’ll be back soon, and will be asking that Troy looks after us again.

Tristan came up with the goods recommending Qatar Airways for our trip - they were superb in every way, knocking BA into a cocked hat!

Seamless as always. Wonderful tour, guide/driver and hotels in Sri Lanka. Lily Beach proved to be the paradise it always is. Thank you Josh and Ed. We will definitely be using DialAFlight in the future.

Just keep doing what your doing

DialAFlight is professional and they listen with patience when you call them to book a flight. I have always used them

The holiday to the Maldives went like a dream. Perfect in every way. Thank you Theo for all your help.

Everything went as planned.

Absolutely fantastic service from start to finish. Would definitely recommend to everyone

The delights of Dodo Island

Its national bird may be long gone, but lush green forests and hills, sugar, rum and serenades on the sand are far from extinct on Mauritius, as Doreen Parry discovered

The dodo's image is everywhere you look in Mauritius, from the moment you arrive at the airport to the cover of restaurant menus. It seems a strange emblem to use to promote the island, considering it was the very place they were hunted into extinction in the 17th century.

Crystal blue sea surrounding the resort

The 3ft-tall, flightless birds were killed by dogs, cats, rats, pigs and, of course, humans who ate them, despite the unpleasant taste, until they became extinct in the 1660s while the island was under Dutch rule. But it's the national bird of Mauritius. And, like the dodo, the island has a complicated history. Replacing the Dutch, the French invaded in 1710 and ruled Mauritius for 100 years.

The population speaks French today despite the British colonisation beginning in the early 19th century (Mauritius became an independent nation in 1968). The majority of the population is of Indian descent, with residents also hailing from Africa, Fiji, China and, of course, Europe.

Mauritius is surprisingly verdant, full of rich green hills, woods and lush farmland. And another big surprise was its incredibly well-maintained road network.

Mauritius is a wealthy island with its sugar, rum and cut-flower exports. I travelled north up the east coast to Shangri-La's Le Touessrok Resort, which reopened at the end of last year after a major refurbishment (previously owned by the One&Only group).

No matter what time you arrive, your breath will be taken away by the entrance to the hotel with its huge mangrove tree filled with fairy lights - and then by the local art and huge, blown-glass light fittings in the foyer.

The resort sprawls across the bay with low-level beachfront villas connected by a path which you can use to pop to one of the three private beaches.

A relaxing massage with the sound of the waves by your feet

Depending on which way the wind's blowing, you will always find a tranquil suntrap; well, mostly tranquil - sometimes you'll get a party boat whizzing by with rum-soaked guests dancing on deck. As well as the beaches, the Mauritius hotel has two beautiful, and very quiet, swimming pools surrounded by tropical plants and trees. Lying in the shade and taking the occasional dip to cool off, the days could not have been more perfect. The hotel also has regular motorboat shuttles to its two private islands.

One is the venue for watersports such as parasailing and kite-surfing, while the other has an 18-hole golf course and a huge stretch of totally unspoilt beach, where we were serenaded by a guitarist who played Light My Fire ('Have you heard of The Doors?' he asked).

You might not want to, but there are plenty of opportunities to leave the resort. You can canoe among the mangrove trees, visit a local rum distillery, cycle along the coast or have a speedboat tour along the coast.

Pristine sea views, interrupted only by a few tropical palms

Our driver Charles was no stranger to full throttle, and we charged along with music blaring, leaving boats of Japanese tourists bobbing in our wake. We anchored at the Blue Bay Marine Park where we dived from the boat to snorkel among beautiful fish. Back in the boat, we were taken to a waterfall where we saw monkeys eating mangos from the trees on the bank, then to Fouquets Island, which houses an old lighthouse built by slaves, and to an ocean sandbank for a great view of the island.

The only view that's better is through the plane window as you leave, but you'll be too sad it's all over to appreciate that one.

A secluded sun-trap on the private beach

Why our customers love us

Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.

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