Your calls always answered within 5 rings.
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
Thank you for your attentive services
Not every beach resort has a yoga instructress who once was Miss Paris. 'Hear the birds and feel the breeze on your skin,' says Isabelle Lamant.
It's 8.15am at the Constance Prince Maurice hotel on Mauritius's east coast, and a British trio is responding to Isabelle's Gallic-accented directions with varying success. One is curving flawlessly into position — while two of us exhibit the flexibility of flagpoles caught in a gale.
But what a gorgeous start to the day — the sponginess of the broad-bladed grass beneath our feet, the sun already hot.
Inspired by her love of graceful movement, her classes are based around her philosophy of balance and fitness. As well as being a former Miss Paris, she has a background in gymnastics and classical dance, which she has since combined with intensive yoga and pilates training. She explains: ‘My sessions allow guests to tone up, as well as learning how to relax tense muscles and weak joints.'
Each session is apparently designed to show how guests can integrate exercises into their daily routine for 'a more healthy, balanced lifestyle' when they return home - I will try to remember!
Isabelle has even designed a fun-filled program for younger guests, with an accent on posture. And just to stay competitive, Isabelle has also trained contestants for Miss France and Miss Tourism International in Malaysia.
Thirty yards away, amid banyan trees, palms, cinnamon and hibiscus, the hotel's Doric columns rise upwards, supporting a roof thatched with reeds of sugar cane. Another 50 yards and white sand is washed by the warm water of a lagoon, which opens onto the Indian Ocean. Twin terraces encase an infinity pool.
Although just an hour's drive from the airport, through fields of cane and villages speckled with stalls of vanilla and spices, the hotel's 60 acres, carved from a former sugar plantation, are entirely insulated from reality. By day two, it seems normal to be on the beach ordering Madagascar crab, followed by a chocolate fondant.
It's an appropriate reward, surely, for a dip during which a pick-handle barracuda has been identified, along with four-saddle grouper, threadfin butterfly fish, scissor tail sergeant and convict surgeon fish — the latter's silver flanks scored with black lines like the bars of a prison cell.
This sudden piscatorial expertise is the result of rifling through a Field Guide To Coastal Fishes Of Mauritius, produced by Fabrice, head-man in the marine hut, from where he co-ordinates water-skiing from my remedial wobble to 007 standard.
Along from the hut, the lagoon narrows and there's a roped walkway through a canopy of mangrove. As dusk falls, this is starrily lit, delineating the path towards a floating bar and restaurant — a Hollywood touch for guests emerging from their villas, many of which stand on stilts.
I can see only one discernible trophy wife, attached to a chap with a Jason Statham scowl - and a very un-Statham paunch. Perhaps he's here for the golf.
There are two 18-hole courses, and it's on the Links that Alexandre, the French pro, provides conclusive proof that, at the Prince Maurice, pretty well anything is possible.
He explains that visualisation is the key and, to demonstrate, he instructs me, a complete novice, to close my eyes — then swing. Miraculously, the ball stops a couple of yards from the pin.
Yet even that is eclipsed in the spa, where I submit my feet to Franck for a pedicure. He flicks on an instrument whose howl suggests impending amputation.
But no, it's a nail machine. An hour and a gallon of Sisley products later, and Franck announces: 'New feet.' Good enough, even, to be paraded at open-air yoga.
First published in the Mail Online - March 2018
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