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It was a brilliant holiday - James listened to our preferences and managed to get them confirmed. Very pleased with how smoothly everything worked out. Thank you
Lauren was excellent and knowledgeable. She was able to coordinate my partner and I allowing us to meet with friends and travel on the same flights. Our package via Mauritius to the Seychelles worked perfectly.
Mauritius now expect you to fill out an arrival form prior to departure. Does not appear on any instructions on any websites as far as I know.
Excellent communication and assistance.
If only you could pay for the trip as well as organise it I would be in heaven!
Will book my next trip through DialAFlight. Very friendly service. Thank you for all your help.
Everything worked well. The DialAFlight team are very helpful and can be relied upon for every contingency.
Very good service from Lloyd.
I recommend your excellent services to everyone who needs flights. Wouldn't use anyone else!
Paige was excellent arranging our flight so efficiently at short notice. Very polite and professional.
It went like clockwork
The trip was exceptional - absolutely exceeded expectations and we are most grateful to Guy for his service, support and commitment to making it happen.
Many thanks to Tom for your help.
Thomas helped us put our holiday together. He was very knowledgable and kept us up to date with everything. Nothing was too much trouble
Mason and team are amazing at organising and knowing exactly what we need. After so many years I would not use anyone else to arrange my travel.
Karl Patel, goes above and beyond, which is really appreciated!
Huge thank you for your advice. Absolutely loved our holiday and would highly recommend DialAFlight as it’s so reassuring to have support over the phone should you need it.
We really liked the hotel. But we will never fly on Air Mauritius again. We were delayed by 90 min on the tarmac with no explanation then when we landed in Mauritius we realised all baggage except business class had been removed from the plane at Gatwick. Bags eventually delivered at midnight the following day!
My second set of holidays sorted by Mr Orton this year. He was superb handling changes because of the war. Made some fantastic suggestions for both Sri Lanka AND the Maldives.
I would say stand out factors of the service I received would be: Professional, excellent communication and knowledgeable staff. I would like to thank Dale for his patience and excellent customer skills.
Thank you Samuel for another incredible and memorable holiday!
Neil was so helpful as our flights were via Doha and the war had begun. When the flight was cancelled by the airline and we thought our holiday was gone - he shocked me by finding alternative flights to Sri Lanka. Without using DialAFlight we would never have travelled.
Great trip despite flight issues.
Great service and excellent communication throughout the process.
Ivor consistently delivers great customer service and information about the destinations I am interested in. He will ensure he delivers what is required and to the set budget. Our multi trip holiday to Sri Lanka was amazing - so thanks once again Ivor for nailing our brief
I have used DialAFlight and Dale several times. Always helpful and reliable. Wouldn’t use anyone else
The airport lounge was great.
The airline told us that special assistance was only booked for the outbound flights, so when we got back to Heathrow they refused to take us! I highly doubt this as Leah always books it ...
All excellent and Curtis exceptional
Teddy was very helpful
The idea of taking two small children to the Maldives is not something anyone of sound mind would usually entertain. The Maldives is a honeymoon destination, right?
The 26 atolls are renowned for their serenity… I'd been promised that the LUX* South Ari Atoll was different. Beloved of hand-holding couples but also child and eco-friendly, with a marine biology programme.
But on the flight, with husband Kenton, four-year-old Rafe and Allegra, eight, I was still questioning my decision to head there as a family.
On arrival there followed a 25-minute seaplane hop to our final destination.
South Ari Atoll is a big island resort by Maldivian standards. There are just over 190 villas and suites (either on stilts or nestled along the beach), nine bars and restaurants, a delicious ice-cream parlour, two pools, and countless watersports. But their ethos is to be a bit different from the usual family-orientated resort.
It is full of little secrets and surprises, such as a bright red phone box where you can call home for free, or the open-air photo-booth where my children amused themselves for hours by pulling funny faces at the camera.
There were messages in bottles hidden all over the hotel every morning, offering the lucky finder free pizza or bottle of wine. And a bar that popped up in various palm-fringed coves, where you could help yourself to a cocktail or three.
There were fresh coconut stalls, and stashes of chopped fruit here and piles of nuts there. In short, the walk to breakfast was fun. There was no better way to motivate Rafe to make the ten-minute walk down the beach each day for his boiled egg and soldiers than the prospect of finding a hidden treat along the way.
South Ari Atoll knows how to cater for children: there's a kids' pool, films on the beach, a kids' club with arts and crafts, and, best of all, the marine biology centre run by Italian powerhouse Francesca.
My daughter became rather obsessed with Francesca, a gorgeous polyglot, with a degree in marine biology and a passion for whale sharks with which she managed to enthuse everyone.
The resort has a major whale shark-spotting area on its doorstep, and Francesca and the rest of the marine centre staff photograph and monitor these gentle giants (they can grow to 40ft and weigh 21 tons) as part of a global preservation plan.
We spent most of our week on, or in, the water, either swimming in the crystal-clear ocean, snorkelling, or sailing. One evening, instead of going to watch stingrays being fed outside the Umami sushi restaurant, we fished for our supper. As a storm came in and the rain lashed down, the children became all the more determined to land any sort of catch - but to no avail.
Fortunately, some Japanese tourists who came with us caught plenty so gave us some of theirs. And what a delicious meal it made. There's nothing more glamorous than having your chef barbecue freshly caught fish while you sip a glass of rosé.
The best was yet to come. On our last day we went sailing on the resort's catamaran and we were joined by 30 or so over-excited dolphins that showed off their swimming skills for at least half an hour, much to Allegra's delight.
Just then the call went out from Dolores, from the marine centre: 'A whale shark! Over the starboard deck.' There was a mad scramble for masks and snorkels before we all threw ourselves over the side.
By a stroke of luck, as everyone else was swept in the wrong direction, I landed within a few feet of the whale shark's head.
Dark grey and the size of six London buses, it was one of the most beautiful, serene and impressive animals I have ever seen. For ten minutes we swam side by side, one of its large soulful eyes staring at me, and me staring right back. It was a heart-stopping, privileged moment I will never forget.
The hotel food was delicious, particularly the Umami sushi. However, it was the ice-cream parlour ICI that drove my children wild - choc, double choc, or choc with extra choc delight. There were marshmallows and sprinkles and Smarties to throw over the top. It was as if Willy Wonka himself had set up shop.
On that final day, as we stood on the jetty with our bags packed waiting for the seaplane, I did feel a terrible twinge of jealousy as a group of new guests arrived for their week of delights, while ours was over.
Whoever suggests the Maldives is not for families doesn't know what they are talking about - ask my children, one of whom came home a stingray-feeding pirate, while the other discovered she is actually a marine biologist.
First published in the Mail on Sunday - March 2016 More articles below...
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