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LETTERS FROM OUR CUSTOMERS
We love to hear from our customers.
Here's a sample of the latest letters from
our postbag.
"I have had considerable experience of dealing with travel sales consultants and many of those experiences have been less than satisfactory. So many are not very knowledgeable about package holidays. However, I must write to thank DialAFlight's Sarah who has helped me on numerous occasions. She has invariably proved to be cheerful, polite, helpful and really knows her stuff. She is also very reliable. It is qualities like these that ensure your company's reputation and repeat bookings."
Bill Friar
Porlock, Somerset
"Sadly I had to cancel the flights I booked with you to Australia due to unforeseen circumstances both at home and Down Under. But I would like to thank your sales rep Judith who was fab. She helped me find something I could afford and was brilliant to deal with, Knowing you have such great staff, the next time I want a flight I will come straight to DialAFlight."
Sarah Hinds
Lydiate, Liverpool.
"My thanks to Libby and Keely for their help in arranging my flights to Hong Kongwith Cathay Pacific. I work for the Association of Independent Tour Operators dealing with customer complaints so I am well aware of the difficulties that can arise when travelling."
Olive France
Twickenham, Middlesex
"Please pass on my thanks to Kieran for the helpful and professional way he arranged my flights to Malaysia. He helped me so much at a very busy time of the year, just before Christmas, and he was always so friendly and efficient."
C. M. Davis
Wokingham, Berkshire
"Thanks to Stuart for his unfailing courtesy and efficiency in setting up our American trip and resolving for us the problems caused by my son's passport difficulties. The successful resolution of all the problems reflects well on DialAFlight, but his humour and professionalism in the midst of it all was a purely personal triumph."
Clive Berry
Witney, Oxford.
"Please pass on this message to the managing director of DialAFlight. I rarely write letters to thank people who have really excelled in their work and it takes a lot to impress me. I would, however, like to personally thank Linda, a member of your staff who arranged our holiday to the U.S. In this day and age it is really refreshing to find someone who has an excellent way of working with customers."
Brian O'Donoghhue
London
"I want to let you know how grateful I am that you have such wonderful staff. We have been using DialAFlight for quiet a few years and you have never failed us."
Gillian Rudd
Grantham, Lincs
"So often we write to complain about something and often do not acknowledge when particularly good service is received. But I wish to extol the virtues of a particular member of your staff. Asia has been dealing with us for around three years and is always so helpful and charming. Nothing ever seems to be too much trouble for her, she is always efficient and cheerful and so dependable. When Asia has not been available we have always received courteous service from other members of staff and it is wonderful to ring your number and not have to press dozens of button options - the phone is always answered instantly."
Mrs E. Peck
Milton, Abingdon, Oxfordshire.
