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LETTERS FROM OUR CUSTOMERS
We love to hear from our customers.
Here's a sample of the latest letters from
our postbag.
"I would like to congratulate two of your staff for their outstanding service during a Bank Holiday weekend. Angel and Phil came to the rescue when my sister was stranded at Amman Airport, in Jordan, after her connecting flight home was overbooked. Both of them went well beyond the call of duty to sort out the situation. It can't be often that you receive a letter from someone who isn't actually a customer but I wanted to write to say how much I appreciated their help.
Kate Frazer
Belbroughton, West Midlands
"I want to thank your consultant Hannah for being so upbeat, friendly and helpful to me when I booked a trip to Las Vegas. She arranged the flights and hotel and never once made me feel like a pain, which I am sure I was. What a great member of staff you have and we will book with her again in future."
Rebecca Edney
Bromley, Kent
"I do not write letters of praise very often but have written two in the past year because of the great service I have received from Harriet who has organised half a dozen trips for me and my family. She has handled even the most tricky bookings and her level of service is scarily impressive. As an ex-solicitor I could be accused of being a little on the cynical side but not when it comes to Harriet. I shall be calling her again soon."
Martin Holman
Burscough, Lancashire
"My wife and I wish to put on record our sincere thanks for the level of service we received from DialAFlight staff when booking flights to USA to America . We booked with trepidation having suffered before from the inadequacies and in competencies of travel consultants and well established travel agencies. But right from the start you were faultless and fixed everything without talking about surcharges and conditions. Many thanks and I am praising your company to all my friends who have had trouble with travel agents."
J. S. Davies
Stourbridge, West Midlands
"After seeing an advert in a newspaper I called to book a holiday to Australia and now I am writing to thank Izzy for the first class service I received. It was a pleasure doing business with your company and I will be using you for my next trip."
Ann Armstrong
Esher, Surrey
"Some people do a job well, others excel because they enjoy their work, but few are exceptional. The pleasure and satisfaction I derived from booking a Christmas holiday was entirely due to the DiaAFlight telephone sales woman called Zara who took my calls. She is a credit to your company."
Lynn Creed
Merton Park, London
"I want to sing the praises very warmly of those members of your staff I have had the pleasure of dealing with for my bookings over recent years. Arthur, Perdie, Britney, and most recently Sean, Ray and Julian have all dealt with my enquiries most professionally and in a charming and efficient manner. It has been a pleasure to receive such good service in a world where it is sadly lacking."
Mr F. MacMahon
Knebworth, Hertfordshire
"A brief line to heap praises on your company and in particular Jeff. He booked a holiday to Malaysia and Singapore for myself, my wife and daughter over the Christmas period. He pre-booked the seats for all our flights, all of which met the needs of our disabled daughter, and chose superb accommodation. Jeff, and others from you company who dealt with us were, just like the hotels, five star. It is a pleasure to write this letter at a time when the world is full of so many whingers."
Robert Davis
Barnstable, Devon
