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LETTERS FROM OUR CUSTOMERS
We love to hear from our customers.
Here's a sample of the latest letters from
our postbag.
"It gives me great pleasure to write to you praising a member of your staff. Paula showed great integrity and communication skills when dealing with a problem over our tickets to Johannesburg and her honesty and the way she put herself out to help is a credit to her. She is an excellent example to her profession and we will not hesitate to use DialAFlight in the future."
A. R. Bell
Minster, Sheerness, Kent
"I want to commend the professionalism and high level of competence shown by DialAFlight's Ewan and Mitchell who went beyond the call of duty in arranging an extremely complicated itinerary for me to visit Canada . They were both first class and a credit to your company. As a regular worldwide traveller and a businessman owning my own company for some 20 years, I find it refreshing and indeed unique to come across a service of such high quality."
Peter Taylor
Rayleigh, Essex
"I had been ringing round travel companies for a couple of days trying to book a package holiday to New York at a specific time. Lots of companies said they could not help and others tried to sell me an alternative break not being bothered that it was not what I wanted. Then I rang DialAFlight - what a difference. You came up with a brilliant package and your customer care was superb and professional."
S. Bell
Independent Financial Adviser, Gravesend
"After checking on the web site www.dialaflight.com I telephoned your company to confirm a booking and was so impressed with the service I received I felt I must write to you. I dealt with Rudi and he made what I thought would be a complicated trip to the US seem easy with his extensive knowledge. I find customer service can be detached, uncaring and indifferent and it was so refreshing to speak to someone who actually seemed to care that your wishes were fulfilled."
Maxine Durham
Selby, North Yorks
Thanks for making it go so smoothly
"Customers can be quick to complain but not always ready to mention excellent service so I want to praise Sasha for the efficient, friendly and helpful way she dealt with our flight bookings to Cape Town also for the competitive price she was able to get. When I was in Cape Town I contacted her regarding return flight arrangements as I was travelling with a baby, a toddler and my 83-year-old wheelchair bound mother so, as you can imagine, I needed all the help I could get. You have a gem in Sasha who ensured everything went smoothly for all of us."
Mrs S. J. Malden-Browne
Weybridge, Surrey
"My wife and I want to thank DialAFlight for organising every aspect of our trip to Texas. It all went so well and we look forward to booking with your company again."
W.A.Thompson
Bangor, County Down
"My personal thanks to your sales adviser Shea for the care, high interest and professionalism he demonstrated when organising us flights to Rome and arranging car hire."
Keith Wilcox
Business consultant, Macclesfield, Cheshire
"Thanks so much for organising our flights to Perth and Dubai with Emirates. All went according to plan and we even had an upgrade to business class. DialAFlight is so helpful and efficient."
Mr and Mrs S. Underhay
Todmorden, Lancashire
