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LETTERS FROM OUR CUSTOMERS
We love to hear from our customers.
Here's a sample of the latest letters from
our postbag.
Nicky's the Big Apple of our eye....
We snow you are tops for skiing....
Star with his finger on the button...
These guys are simply the best...
You'll be our first call for future flights...
DialAFlight helped when I really needed it....
Nicky's the Big Apple of our eye....
I recently booked return flights to New York with your company and wanted to say how very impressed and pleased I was with the way my booking was dealt with by your efficient representative Nicky. She was pleasant, helpful and patient and certainly helped me find the right flight at the right price.
W. Hailoo
Childwall, Liverpool
We snow you are tops for skiing....
Just wanted to say a big thanks for organising our ski holiday to Courchevel 1850. We had a fabulous time and look forward to booking with you again
The Lee family
Welshpool, Powys
Star with his finger on the button...
Whenever I need to travel abroad I always think of DialAflight as my first port of call. I've used your company for many years and I believe praise should be noted and given when superb service is offered. We travelled to Madagascar for three weeks to see our daughter Katie and celebrate her 21st birthday and I pestered your salesman Terry Austin more than normal to make sure all aspects of the trip went smoothly. He was an absolute star and it is very reassuring to know that there are still people around in the travel industry with their fingers on the button. I will recommend him for first rate help and service as well as all your other staff who have always been so helpful to me.
Robert Philpott .
Malvern, Worcestershire
These guys are simply the best...
"As travel editor of the Kent Messenger Group of newspapers for 25 years I have experienced the best and worst of holiday companies and what they have to offer. But I can honestly say that I have never come across a more professional and helpful firm than DialAFlight. Whenever I am not travelling as a guest of a holiday firm as part of my job, I always let DialAFlight handle all aspects of my trip. They have never let me down yet and have saved me a lot of money over the years."
Dave Balow
Maidstone, Kent
You'll be our first call for future flights...
"We had never dealt with your company before so were slightly nervous handing over some £2,000 for my family holiday for five and seeing only a DialAFlight paper in exchange. But when the time came to board our flight, pick up our car or book into our hotel everything went like clockwork and was really good quality. Also, your sales woman Hannah was really polite and efficient so next time we book to travel our first call will be to your company."
Nicholas Medd
London.
DialAFlight helped when I really needed it....
"My sincere thanks for the exceptional service I received during the recent bereavement of my wife. Having booked our flights to Miami to spend Christmas with our daughter my wife sadly died some three weeks before our planned departure. I decided to still spend Christmas with my daughter and contacted Rochelle in your offices and explained the circumstances which meant I would be travelling alone. Rochelle was very sympathetic and said she would inform the airline. How nice it was to receive a call from her to be told that I would be receiving a credit from your company. I will always use your DialAFlight in future."
Norman Ridge
Ross-0n-Wye, Herefordshire
Talk about arranging a great conference!
Thanks for providing a wonderful first conference for us. The verbal feedback we've had is fabulous. You guys were brilliant and so were the flights and hotel. Great job.
Martin de Planta, Director,
Novartis Pharma, Basle, Switzerland
Nothing too much trouble for Lewis...
I know that many people are quick to complain these days but I am writing to say what an excellent service DialAflight has provided. Your salesman Lewis helped me book a holiday to India and organised all aspects of a wonderful trip for us. He provided lots of information and although I changed my mind several times nothing was too much trouble for him to arrange. I cannot thank him enough for the help and information he gave.
Marj Bonsall
Student Services Department, Sheffield University
