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LETTERS FROM OUR CUSTOMERS
We love to hear from our customers.
Here's a sample of the latest letters from
our postbag.
Volcano chaos.Thank you DialAFlight!
Round the world without a hitch....
You took it all in your stride....
Why DialAflight is top of the Premiership ....
Carlos passes the passport test....
You have the answer to everything....
Volcano chaos.Thank you DialAFlight!
I am writing to thank you and the team at DialAFlight for your support of University of London staff who are currently stranded due to the volcano emergency. They are all staying in touch with me as far as they are able and there is one recurrent theme in their messages - how fantastic DialAFlight have been. They have full confidence in what you are doing and so do I. The level of service and support we have experienced from DialAFlight has been consistently excellent and this view has been reinforced by the opinions of the members of my team who have had cause to work with you. During this latest emergency you have exceeded our expectations and you deserve appropriate commendation for this.
Stephanie Wilson, Corporate Performance Director
London
Round the world without a hitch....
In an age when everyone complains I wanted to congratulate DialAflight and in particular your salesman Jordan for arranging superbly a round the world trip for my grandson Daniel and I. Thanks to Jordan everything went smoothly and we owe it to his and your company's expertise.
Arthur Baker
Brown Lees, Stoke on Trent
You took it all in your stride....
My husband, two teenagers and myself have just returned from a three week trip of a lifetime to Australia and thanks to DialAflight everything went so smoothly. We had 10 flights, stayed in five hotels and spent three nights on a cruise ship and two nights on a coral reef. The itinerary was put together by you and everything went perfectly. Thanks for such service and attention to detail.
Mrs D Robinson
Jedburgh, Roxburghshire
Why DialAflight is top of the Premiership ....
In this age of anger, complaints and anguish I want to compliment your exceptional employee Callum. Apart from being a Manchester United fan his calm, patient and diligent manner and professionalism shown throughout our many calls has made us feel very comfortable with DialAflight. If the quality of your company's employees is an indication of success in this difficult financial climate then you have a bright future.
Andrew Lake
The Green, Dartford, Kent
Carlos passes the passport test....
I wish to pass on my thanks to your sales representative Carlos for his help getting our son home from Australia after he had lost his passport. Carlos was so supportive and provided our son with his passport number and was invaluable in getting the temporary document needed to get him home. He also sorted out rescheduling his homeward flights. In these days of mediocre customer care Carlos went that extra mile to make me feel better when I was extremely worried.
Sue Aslett
Bush Hill Park, Enfield
You have the answer to everything....
I felt I must write to express my thanks to DialAflight for the way you handled my trip to India so professionally and efficiently. Your sales representative Lucy was meticulous in her handling of all my travel requirements and she had a polite and clear telephone manner which is so rare these days. I should also like to compliment your company on its policy of having calls answered live within five seconds, something else rather exceptional today.
Kate Lindsey
Ancastle Green, Henley on Thames
Thanks for coming to my rescue...
I want to commend your organisation for the excellent service I received with my flights to Madagascar. When I was on the island and wanted to make changes to my return journey there was no Internet access available but one call to DialAflight and everything including hotel accommodation and flight provided me with an event free return in a situation that could have unravelled at any time. Thanks again.
Stewart Williams
Crickhowell Business Services, Powys, Wales.
You're our Sri Lanka banker....
We were so impressed with the prices you got us for flights to Sri Lanka that we recommended your company to lots of people we met while on holiday on the island. It costs the locals so much to fly to Britain so we encouraged them to check out the DialAflight website in future to get better deals.
Denise and Scarlett Millligan
Byker, Newcastle
