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LETTERS FROM OUR CUSTOMERS
We love to hear from our customers.
Here's a sample of the latest letters from
our postbag.
"I must write on behalf of my husband and myself to thank you for the way that you handled all out queries since we booked a flight to Penang. Whatever problems arose your company sorted out and we will certainly be booking with you again."
Eileen and Mike Mallon
Prenton, Merseyside
"I used to run a travel business so I know the pressures people are under. So I wanted to thank Darcy for sorting out all our queries and getting us off on what I can only describe as the best deal for the trip of a lifetime. I have no hesitation in saying that we will continue to use DialAFlight for our holidays, and in my case business travel."
Sir Ron Watson
Birkdale, Southport
"Having recently booked a flight to Washington with your company I felt compelled to write. The service I received was absolutely first class and Elizabeth handled the booking like a true professional. As director of the Imperial War Museum at Duxford - the East of England's largest visitor attraction - I appreciate how important customer service is and in Elizabeth you have a true gem. Her mixture of professionalism and good humour are a credit to DialAFlight. Having worked in the travel industry I know how tight the margins are but we choose your company because of the service we received over the phone."
Richard Ashton
Duxford, Cambridgeshire
"Thank you for your help in finding us a holiday in Bali . The hotel looks great and the flights are perfect. I am sure our stay will be great and we will certainly be giving DialAFlight a ring when we are planning our next holiday."
J. Meegan
Keighley, West Yorkshire
"I have just returned from a holiday to Thailand and Cambodia and wanted to thank DialAFlight for providing such an excellent service. Our itinerary changed quite a few times but your employee Baz remained extremely patient, responded quickly and gave us a real sense of confidence in your company. Other firms matched your prices but we chose you because of the excellent service we received. It is not often you come across exceptional customer service and I have never before written to a company to praise their staff, but in this instance I felt it necessary. I will be recommending DialAFlight to all my family and friends."
Joanne Simpson-Brown
London
"I wanted to thank Elizabeth for the help she gave when I booked a recent flight to Abu Dhabi . She went to a great deal of trouble to sort out our holiday at very short notice and I much appreciated her suggestions and help."
Margery Wright
Poole, Dorset
"After the problems we encountered at our hotel in Krakow, we would like to say how impressed we were with the polite and efficient way your customer care staff at DialAFlight handled our initial booking and subsequent complaint. We both look forward to travelling with you again in the future."
Anne and Peter Etheridge
Shirley, Surrey
"We used DialAFlight for a month long holiday in Australia and wanted to acknowledge the outstanding service we received from your sales office. You beat the nearest competitors price by £200 and also included holiday visas for my husband and daughter. All our calls to you were returned as promised and on time and you gave us all the information we needed. As a consequence our first trip with our new baby was smooth and pleasurable. We have no hesitation in recommending DialAFlight and will be using you again in the future."
Heidi Jannetta
South Edinburgh
