LETTERS FROM OUR CUSTOMERS

Thanks so much for the professional and helpful way you dealt with my flight booking. I checked with several of the well known flight brokers, which is not easy when calling from Australia, and we were given very indifferent service from most of them. It was a pleasure to deal with DialAflight as you understood my requirements so quickly and with emails and a further phone call we were able to nail down a good solution rapidly and effectively. We'll book with you again.

David Cunningham
Port Macquarie, New South Wales, Australia.

I must be the rudest client in the history of DialAFlight! All that hassle when Kenya Airways was on strike way back in August and I feared we were about to get stranded in Kinshasa and miss our safari and then I never even wrote to say thank you to you and your team for all your many phone calls and emails. We did get on that 'secret flight' which turned out to be so secret that the plane was only half full! And we did get to Nairobi in time for our safari in Amboseli. We absolutely loved Tortilis Camp and would recommend it highly - tents, guides, food, staff all fantastic! Wilson Airport in Nairobi is now officially my favourite airport in the world. Your ground agents in Nairobi were very friendly and efficient. The Panari hotel was very well located for both airports - which was all we needed - but was rather a strange place with very odd, time-warp décor (but perfectly comfortable and friendly and clean). And finally, Bembea House was A-ma-zing! So thank you and please pass on our thanks and apologies to all your team.

Suzy Kilgour
London

Having flown only once before - the arrangements having been made for me - I was very nervous when I decided to arrange mine and my young daughter's flights to Australia to visit my son. It was all rather last minute and I thought I would try DialAflight because I saw your ad in the Daily Express. I called with great trepidation being clueless about these things but the call was answered by Jarvis who proved to be an absolute treasure. He explained in detail what I needed regarding visas, insurance etc and helped me choose between the airlines. After a lifetime of holidays in Cornwall this was a huge step, but I need not have worried thanks to Jarvis. I am so impressed by DialAflight's excellent service.

Mrs J. Haslam
Wilmslow, Cheshire.

Thanks to you and your staff for our splendid holiday in St Lucia which went like clockwork and for all the help you gave when I managed to leave my credit cards and some money locked in my hotel safe. After the hotel failed to find the cards and money in desperation I rang Vernon in your office and in no time at all he had the problem sorted and my cards and money were returned by registered post. This quality of service and genuine willingness to help and look after clients is sadly missing in this day and age, but not where DialAflight is concerned. May your business continue to succeed and thrive.

Derek Marlow
Sanderstead, Surrey.