020·7962·9933
Given the need to change flights due to the Covid-19 situation your staff were first class and we were able to return safely all on time.
Quick response to my concerns over covid19. Flights rearranged efficiently. Thank you for your excellent service throughout.
Change of flights to Edinburgh instead of Copenhagen was really appreciated - thank you
With all the travel problems caused by the Coronavirus epidemic, and cancellation of my return flight by Qantas, Roray saved the day by getting me a seat on an earlier return flight.
Josh and Stella were outstanding during this hard time and got me home safe.
Marco and Troy are the team that dealt with my booking. They were both very helpful and couldn't do enough for an oldie like me
Great flights. Malaysian are excellent.
All I can say is this disaster has caused so many problems for people like us going to visit our family in Australia. But being told that we can be flown home on the 1st June is a bonus
Elizabeth did our original booking and she was brilliant. We regularly use DialAFlight and have recommended you often
Kylie checked day before leaving Sydney that all OK with coronavirus issues.
I would just like to thank Harriet for going above and beyond her duty to make things in this difficult time less stressful - even emailing me to make sure my dad got home safely which he did but only because she managed to get him on an earlier flight. I will be using you guys from now on as in my opinion you are a step above anyone else
I can’t thank you enough for the speed and the work you put in to get me back from Australia earlier this week when I was notified that my original flight with Emirates was cancelled.
Kieran was brilliant with how he went the extra mile
Excellent, always use and recommend
Due to the coronavirus situation flight times changed. I cannot thank or praise DialAFlight enough for their calls of reassurance and updated information. Well done.
DialAFlight provided an excellent service for my recent trip both in booking the trip initially and then in making adjustments as airlines started to close down operations. Importantly they were there to give good advice when it looked like I would be stuck in Australia. The 24 hr helpline was brilliant and very reassuring under difficult circumstances. I was recommended to use DialAFlight and in turn I will now thoroughly do the same to all my contacts. Thanks to all the excellent staff working at this difficult time.
Had to phone out of hours twice from Australia to re-arrange flight home and they were brilliant. Had it not been for them we would have been stuck in Australia due to flights being cancelled due to lockdown. Thank you DialAFlight for raising your game when needed.
Many people could not contact their agents and were having to buy new flights home. We were lucky. Many thanks
Gavin went beyond his duties and thank you for getting us home. Qatar were excellent too.
As the impact of the Coronavirus started to take its toll worldwide, Stephen contacted me to offer an earlier or later departure window from Australia. I was on a family visit and his speedy intervention was much appreciated.
Absolutely excellent in every way. Thank you so much for getting our son home safe and well at last minute. You are a brilliant team
Was very pleased when l had to see if l could get an earlier flight back to London because a connecting flight was cancelled. I was impressed that my call was answered quickly and at 5.30 am by a very polite lady.
The booking process was easy and thorough. Leo saved the day when KLM cancelled our return flight. We travel frequently to Australia but have always booked directly with the airline (8 times with Etihad or Emirates). In future, we will only use DialAFlight.
Thanks to Mason who got me home from Oz
Got us home from Oz after flight cancelled
Our return flight from Sydney to Singapore was cancelled due to Covid 19. Joey worked hard to contact Singapore Airlines and make sure we got home safely. Thank you.
No problems whatsoever - as always brilliant service and answers to any questions in a polite and professional manner
Francis was excellent and we were so lucky to get a flight home for my sister. He went out of his way to help. Can't thank him enough.
We had to cut our holiday short due to Australia shutting its borders. Rang Finn to sort out a new flight home and he went above and beyond and got us home a day before shutdown. Can't thank him enough for all he has done.
In these difficult coronavirus times the DAF staff were excellent. We needed to change our return plans. They answered the phone very, very quickly and efficiently and offered us alternative flights home. I can’t thank you enough as travelling with your company took all the stress out of a very difficult situation. Can’t rate your staff and company high enough
Australia is awash with 'must see' destinations, but the Gold Coast was at one time never really one of them. Queensland's formerly brash coastal holiday spot - home of the bikini and dubbed the nation's plastic surgery capital - was long regarded as a kind of Antipodean Blackpool. But boy, have things changed!
THE NEW GOLD COAST
A thriving film industry has sprung up. Thor: Ragnarok, starring local Chris Hemsworth, and the latest Pirates Of The Caribbean are two blockbusters filmed at the huge Gold Coast Village Roadshow Studios.
Then there's the mega theme parks such as Dreamworld, Wet'n'Wild Water World and Warner Bros Movie World which have helped make the Gold Coast an exciting family holiday destination.
And Spring 2018 will see the region's coastline and glorious rainforest interior beamed on to our screens during the 21st Commonwealth Games, held on the Gold Coast and in Queensland's state capital, Brisbane.
GETTING AROUND
The Gold Coast is actually a collection of vibrant and distinct neighbourhoods fringing 41 miles of breathtaking beaches.
One way to discover them is on the new hop-on, hop-off G:link tram network, which trundles up and down the coast from Surfers Paradise down to Broadbeach, with its elegant concert hall, casino, and huge, designer-label packed Pacific Fair shopping mall.
Just behind the beachfront, neighbourhoods have been turned into island communities by 162 miles of inland waterways.
'We have more canals than Amsterdam and Venice combined,' our captain tells us as we sail off to explore the waterways with family-run Wyndham Cruises.
'We may not have the history, but we have the beauty. And we often see ospreys, turtles and dolphins around these waters. And 17,000 humpback whales migrate past the Gold Coast each year.'
The boat slips around water-ways that have folded the land into lush pleats of acacia, palm and eucalyptus trees. On each pleat sits a lavish house, where his 'n' hers jet-skis spoon on private jetties.
This is ultra-exclusive Main Beach, Hollywood's home from home when on location ('that's Johnny Depp's house, that's Penelope Cruz's').
A TOUCH OF GLAMOUR
When they want to party, the stars head to nearby Marina Mirage: decidedly more Monte Carlo than Blackpool, this is the upscale harbour attached to the swanky Palazzo Versace hotel.
The Gold Coast is bursting with imaginative eateries and artisan breweries, and there's a booming nightlife to go with it. The Collective - a five-kitchens-in-one concept with roof bar at Palm Beach - is standing room only.
It's also standing-room only at Miami Marketta, an old tram shed converted into a mix of bars, street-food stalls and live bands. We eat, drink and dance as if we're at a music festival.
An hour's drive up the coast, Brisbane may be Australia's third-largest city, but parts of it have the feel of an old-fashioned country town with plenty of colonial architecture.
I follow the picturesque Riverwalk footpath along the banks of the Brisbane River to New Farm park. Popular with locals for weekend barbies, the key attraction is the magnificent Brisbane Powerhouse: a former 1920s power station, now an arts complex with terraced bars, DJs and bands.
The 214-mile-long Brisbane River flows through the heart of the city.
AT ONE WITH NATURE
I catch a Miramar Cruise from South Bank - Brisbane's cultural hub - to see more of it. It's a beautiful journey past eucalyptus trees crammed with parrots, and vistas of mangrove lagoons and bat colonies. We disembark at the Lone Pine Koala Sanctuary, a wildlife centre for rescued orphaned and injured koalas.
Although they are notoriously lethargic, they are also adorable, and seeing them in all their fluffy-eared cuteness is the perfect end to a trip Down Under.
Amazingly, it is simple old-fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!
Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online, which also saved them money.
Our team of 300 travel managers has been arranging tailor-made holidays for almost 40 years and we believe no one does it better. Judge for yourself.
Not quite what you're looking for? We can easily customise an offer to suit your exact requirements
Airport Lounges from £25
Once you’re through security leave the crowds, kids and chaos behind you with a visit to one of our comfortable airport lounges.
All offer complimentary food, drinks, wifi and newspapers with some also including Fastrack through security. Prices from £25.
Use our speedy private transfer service to avoid the stress of finding your way out of the airport terminal and looking for a taxi or bus on arrival.
With our meet and greet service, our driver will meet you in the arrivals hall. They will monitor flight arrival times giving you peace of mind that someone will be waiting for you with a name board even if your flight is late.
They will then assist you with your luggage and organise a private transfer directly to your hotel - there’s no waiting around for other passengers for shared transfers!
So no queues, no delays and less stress.
Let us extend the personalised service of your booking into your holiday with great prices on business class flights ready to add a touch of class to your trip.
Take the stress out of travelling with a host of wonderful perks on offer from priority check-in and premium lounge access to chauffeur service and fine in-flight dining, plus the supreme comfort of a fully-reclining seat.
Call us to see how much you could save on Business Class flights.
All customers can take advantage of exclusive premium rates we’ve negotiated for our portfolio of business clients. We’ll maintain your preferred airline loyalty programmes and you’ll have 24/7 support wherever you are in the world.
