Your calls always answered within 5 rings.
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
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No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
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All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
Thank you for your attentive services
Service was excellent and what we expected
Keep up the good work
Very helpful and was kept in touch by email and message explaining what needed to be done.
Libby could not have been more helpful
It's hard not to feel like a VIP when you arrive at an exclusive island hideaway on a private 62ft yacht with a glass of champagne in hand.
So it's little wonder that One&Only Hayman Island, in the heart of Australia's Great Barrier Reef, is beloved by A-listers from Oprah to Johnny Depp who are looking for a sanctuary from the outside world.
Being able to reach the remote island only by seaplane, helicopter or yacht adds to the exclusive appeal of the resort, which has celebrated its second birthday following a £48million facelift.
After taking in the pristine white sand and crystal-clear water as we docked in the harbour, we were met by our butler, Ryan, and whisked away to our room on a golf buggy.
And what a room it was – the lower-floor suite had direct access to the hotel's iconic pool, the largest in the southern hemisphere. We immediately changed and dived off our private terrace into the immense saltwater pool for a quick swim.
Our light, contemporary room, one of 160 in the resort on the northernmost point of the Whitsunday archipelago, boasted views onto the azure Coral Sea. With a dining area, lounge, separate bedroom and en-suite bathroom, the stylish suite boasted 75m2 of living space.
The five-star hotel opted to reduce the number of rooms from 209 to 160 in order to give a more luxurious experience – and it has succeeded. It's a masterclass in understated luxury.
Soon after arriving we learned that Thor actor Chris Hemsworth was staying on the island with his wife Elsa Pataky and their three children.
After settling into our room we went for lunch at Aquazure – one of the resort's six restaurants. It offered beautiful views out to sea.
Before long it was time for our sunset peak hike, which would give us breathtaking views of the surrounding islands from the Whitsunday lookout.
The hike really showcased Hayman Island's natural beauty and our guide, Sophie, pointed out some wallabies hiding in the bushes on our return trek.
After working up an appetite we enjoyed dinner at the resort's Pan-Asian restaurant, Bamboo. Set within an oriental bamboo garden overlooking an authentic koi pond, it was a serene spot.
The following day we took a short speedboat ride to nearby Langford Spit in an effort to see more of Hayman's beautiful surroundings.
We were dropped off at the picturesque spot and then explored along the narrow corridor of pure white sand, which stretches for several hundred metres at low tide.
From jet-ski adventures, to wake-boarding, scuba diving and snorkelling off the island's renowned Blue Pearl Bay, there is something for everyone.
You can even explore the array of marine life in a Seabob – a type of underwater jet-ski.
We decided to try our hand on one of the resort's nine Hobie Cat catamarans, and later jumped on a couple of stand-up paddle boards and had great fun splashing around in the shallows.
After the excitement of the water sports I was then able to relax and unwind at the resort's serene spa.
Our final night was incredibly special as we were able to enjoy the resort's under the stars private dining experience. We were placed in one of the cabanas overlooking the Coral Sea for a romantic dinner.
To finish off a perfect night, we returned to our room where rose petals had been scattered over our bed and in the bath - a perfect parting gift.
First published in the Daily Mail - October 2016
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