Your calls always answered within 5 rings.
Thank you Guy for your professionalism and support throughout the trip
Excellent and reliable.
Not your fault but Vistara is a very poor airline with a mixture of helpful and hostile and rude staff.
Always amazing
Always a 1st Class service
Always book with Adrian, have booked 3 trips within the last 2 months with him totalling 12 flights.
You can not fault this company. They go above and beyond. I had to extend my stay by a few days and when I called and spoke with Zoe about this, she sorted out my new ticket and confirmation straight away and the price was very fair too.
Sean Furnival was a delight with suggestions and my flights were perfect
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Absolutely brilliant, we will always come to you for a quote.
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
Thank you so much for our wonderful experience. Etihad was A1 with its service. Thanks to Ryan for taking care of our booking. We look forward to travelling with you soon.
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
An abundance of activities
There are few other places where you can enjoy such variety in one day and the breathtaking hinterland, boasting several national parks, is fondly known as ‘the green behind the gold’.
There's everything from ancient volcanoes and stunning waterfalls to species of flora and fauna you’ll find nowhere else.
Tamborine Mountain, the world’s third oldest National Park, is bursting with lush forests, winding walking trails and sweeping coastal views – and even art galleries.
Dominating the Gold Coast’s western skyline is Springbrook National Park, famed for waterfalls and tumbling creeks. At Lamington National Park, part of Australia’s World Heritage Area, you can see beautiful and unique Antarctic beech trees, with roots more than 5,000 years old.
Tamborine Mountain’s magical Glow Worm Caves glitter with thousands of bioluminescent insects - also found within the Natural Bridge caves in Springbrook National Park.
For hikers, Tamborine Mountain boasts 12 beautiful walking tracks, while Lamington National Park has nearly 100 miles of trails, including the challenging but rewarding 13-mile Border Track.
The beach suburb of Coolangatta has trails leading up to the exotically-named Point Danger - where you can plant one foot in Queensland and another in New South Wales.
Events and festivals spring up along the Gold Coast. Burleigh Heads, a suburb trimmed with towering fragrant pine trees, hosts the Village Markets on the first and third Sunday of every month and comprises more than 100 boutique stalls, vintage designer stores, live music and street food.
Not far from here is Broadbeach, which in May is home to Australia’s largest non-ticketed music event - the Blues on Broadbeach Music Festival, with international talent across 20 outdoor stages.
Events and festivals
The renowned Swell Sculpture Festival is held in September at Currumbin - a magnificent free outdoor gallery.
For foodies, Broadbeach Mall has an array of gourmet alfresco options, and at the Burleigh foreshore, oceanfront seafood dining is the order of the day.
Tamborine Mountain also has a brewery and Australia’s most-awarded distillery, producing liqueurs, vodkas and schnapps.
You can often spot creatures you’ll see in no other place on earth. South Stradbroke Island, just 200 yards from the mainland, is a 1,800-hectare conservation park that protects a number of native species; kangaroos, echidnas, koalas and bandicoots among them.
From Coolangatta on the southern end, make your way to Rainbow Bay, a great place for whale watching and snorkelling with turtles. Or in Springbrook National Park, you’ll be in the company of more than 100 types of birds, frogs and reptiles.
Lamington National Park is a great spot to discover rare wildlife, as is Tamborine Mountain’s Rainforest Skywalk, from which you can see creatures that occupy the tree-tops.
As well as fabulous surfing, the Gold Coast has lesser-known coves and lagoons.
Springbrook’s Warringa Pool is the best natural swimming hole on the mountain and nearby Twin Falls tumbles down into three levels of rock pools.
For a laid-back seaside experience, Coolangatta has old-school charm. And Main Beach, popular for its elegant bathing pavilion and Southport Surf Club, all part of the glittering experience that is the Gold Coast.
First published in the Daily Mail - November 2018
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