Over and above service.
Sean went above and beyond what anyone could expect when I needed to get to Australia urgently as my mother was dying. His patience, advice, help and understanding was nothing short of exemplary. I have always found the team extremely helpful but Sean took this to a whole new level.
Great customer service
Micky helped to ensure our trip was smooth sailing. Would highly recommended
The only thing that I would like to see is that you could accept Amex
Very good service.
I get a most professional service from all the staff. Since I started dealing with Robert I have not dealt with any other organisation.
I have been using DialAFlight for over 20 years and they always deliver. Even with the challenges of travelling to Australia during Covid they pulled it out of the bag! Fantastic service.
Given the need to change flights due to the Covid-19 situation your staff were first class and we were able to return safely all on time.
Quick response to my concerns over covid19. Flights rearranged efficiently. Thank you for your excellent service throughout.
Change of flights to Edinburgh instead of Copenhagen was really appreciated - thank you
With all the travel problems caused by the Coronavirus epidemic, and cancellation of my return flight by Qantas, Roray saved the day by getting me a seat on an earlier return flight.
Josh and Stella were outstanding during this hard time and got me home safe.
Marco and Troy are the team that dealt with my booking. They were both very helpful and couldn't do enough for an oldie like me
Great flights. Malaysian are excellent.
All I can say is this disaster has caused so many problems for people like us going to visit our family in Australia. But being told that we can be flown home on the 1st June is a bonus
Elizabeth did our original booking and she was brilliant. We regularly use DialAFlight and have recommended you often
Kylie checked day before leaving Sydney that all OK with coronavirus issues.
I would just like to thank Harriet for going above and beyond her duty to make things in this difficult time less stressful - even emailing me to make sure my dad got home safely which he did but only because she managed to get him on an earlier flight. I will be using you guys from now on as in my opinion you are a step above anyone else
I can’t thank you enough for the speed and the work you put in to get me back from Australia earlier this week when I was notified that my original flight with Emirates was cancelled.
Kieran was brilliant with how he went the extra mile
Excellent, always use and recommend
Due to the coronavirus situation flight times changed. I cannot thank or praise DialAFlight enough for their calls of reassurance and updated information. Well done.
DialAFlight provided an excellent service for my recent trip both in booking the trip initially and then in making adjustments as airlines started to close down operations. Importantly they were there to give good advice when it looked like I would be stuck in Australia. The 24 hr helpline was brilliant and very reassuring under difficult circumstances. I was recommended to use DialAFlight and in turn I will now thoroughly do the same to all my contacts. Thanks to all the excellent staff working at this difficult time.
Had to phone out of hours twice from Australia to re-arrange flight home and they were brilliant. Had it not been for them we would have been stuck in Australia due to flights being cancelled due to lockdown. Thank you DialAFlight for raising your game when needed.
Many people could not contact their agents and were having to buy new flights home. We were lucky. Many thanks
Gavin went beyond his duties and thank you for getting us home. Qatar were excellent too.
As the impact of the Coronavirus started to take its toll worldwide, Stephen contacted me to offer an earlier or later departure window from Australia. I was on a family visit and his speedy intervention was much appreciated.
Absolutely excellent in every way. Thank you so much for getting our son home safe and well at last minute. You are a brilliant team
Was very pleased when l had to see if l could get an earlier flight back to London because a connecting flight was cancelled. I was impressed that my call was answered quickly and at 5.30 am by a very polite lady.
After wrapping up another Springwatch series, it was time to put on my ruby slippers and follow the yellow brick road to Oz.
My partner Nick is very Afrocentric when it comes to wildlife, so I've made it my mission to introduce him to the wilds of the world. He'd never seen a koala, kangaroo or wombat, let alone heard of a pademelon (smaller than a wallaby) or a potaroo (a nocturnal rat kangaroo), and neither had my 11-year-old son Ollie.
KEWARRA BEACH RESORT
We flew to Cairns for the start of our three-week holiday, and our first adventure was a boat trip to the Great Barrier Reef.
It's one of the wonders of the world and Ollie found everything fascinating, especially the fact that clownfish are all born males - the dominant male turns female only when the female of the group dies.
We were staying first at the Kewarra Beach Resort, just north of Cairns, and I woke up one morning to the sound of bats. I followed the racket and found the roost of thousands of fruit bats.
With binoculars, camera and mozzie spray to hand, I enjoyed their chitter-chatter for an hour. I was mesmerised.
Later, we went on the Skyrail Rainforest Cableway over the Barron Gorge National Park - an amazing way to view the world's oldest continually-surviving tropical rainforest.
THALA BEACH RESERVE
We moved on to the Thala Beach Nature Reserve, ten miles from Four Mile Beach. Like Kewarra, the comfortable rooms were set within a rainforest. We kept fit at both resorts: by doing yoga at Kewarra and by walking to breakfast at Thala - it's built on a very steep hill.
We couldn't resist a second visit to the Great Barrier Reef, travelling from Port Douglas.
The marina had a relaxed feel and the weather was sunny and calm.
I saw lots of gorgeous colourful coral and so many fish, and it was a privilege to be in this incredible underwater environment.
DAINTREE ECO LODGE
Next was the Daintree
Eco Lodge and Spa, with 15 beautiful treehouse-style rooms set along a river with a forest view. We loved it.
On our way to the Lodge, we'd stopped at Mossman Gorge and did the gorge walk - a two-hour amble through the rainforest, with an Aboriginal guide giving fascinating information about the site.
We also went on a sunset cruise from Daintree and enjoyed spotting crocodiles, kingfishers and the well-camouflaged Papuan frogmouth (a nocturnal bird related to a nightjar). A full-day tour took us to the remote headland and wildlife reserve of Cape Tribulation, Daintree rainforest, a lunch stop where we hand-fed wallabies - and a visit to a great ice-cream factory!
But a highlight was definitely Jungle Surfing - zip-wiring is surely the best way to experience one of the oldest tropical rainforests in the world.
JABIRU SAFARI LODGE
We headed inland to Jabiru Safari Lodge on the Mareeba Wetlands - a totally different experience. It had a real safari feel, with bush tents in open savannah. It really felt like the Outback.
I set the alarm for 4.30am to go on a hot-air balloon ride - so romantic.
After returning to earth we went in search of a wild platypus and with patience saw two in the river at Peterson Creek. They are extraordinary creatures, and we were lucky to spot them as they're nocturnal. We drove to the Nerada tea plantation, where they have resident tree kangaroos - and after a lot of looking we spotted them. That was another big tick considering they are now restricted to a small area of Australia.
I had a special reunion at Tolga bat hospital near Cairns, where I'd filmed at 15 years ago for the Really Wild Show. Staff rehabilitate lots of species but mainly fruit bats.
A relaxing final morning was spent at Jabiru - although we were woken early by a laughing kookaburra.
We all felt as if we'd followed the yellow brick road and had experienced the wonderful wildlife of Oz. But unlike Dorothy, we weren't ready to tap our ruby-red slippers together and fly home - we could've easily stayed for much longer.
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