What 6990 customers think of DialAFlight customer service

Getting assistance with the transfer was great

Brilliant service

Absolutely no problems and many thanks for all your help especially to Annabelle who guided me though everything.

Martin delivered as always...

Thank you Phil. Great service as always

Thanks very much for your usual excellent service.

Efficient and helpful. Always deliver what was promised.

Well done Hugo

I am delighted with the DialAFlight service. Christian and his team were outstanding and looked after my requirements to a very high standard.

The usual excellent service from Rico. Very patient and understanding in dealing with this old woman's endless queries...

Hayley was excellent

We have used DialAFlight for our last four bookings and we like dealing with someone who cares about our requirements and is interested in us.

A wonderful holiday experience - thank you!

We didn't realise that our JetStar flight from Cairns to Tokyo didn't include everything. We had to pay extra to use the entertainment system and if we wanted drinks other than water plus two complimentary cups of coffee each.

Fabulous service and smooth travel

Very helpful when needed

Always a professional service offering very competitive prices.

Thank you soooo much. I booked this flight for my 16 year old daughter. You were all so helpful and reassuring. You even rang the day before she flew to wish her happy travels! .

Great job by Darren.

Lincoln is fantastic.

All you said would happen, happened. Many thanks.

Excellent service from start to finish. We have had excellent service from DialAFlight for a number years, also recommend them to friends who have also received the same excellent service.

Dylan was great helping me with a flight to Melbourne at short notice. The return was better than the outward journey but I probably won’t fly with Royal Brunei again though.

Look forward to booking my next trip with you.

Really good trip. Although Park Avenue, Rochester was quite a way out from main attractions it wasn't a problem to me, especially with MRT being so frequent and quick. Only minus on trip was the connection time at Dusseldorf airport, other than that it was great

Brilliant service as usual

The whole trip was superb. I would like to thank Stacey for organising everything so well.

Many thanks for organising everything so well. I appreciate all your assistance.

Adam great as always

It really makes all the difference calling DialAFlight. I would not go anywhere else when I need a flight.

Australia's wild side

The wonderful wildlife of Oz

Springwatch presenter Michaela Strachan swaps the stoats and sparrowhawks of Suffolk for potaroos and pademelons Down Under

After wrapping up another Springwatch series, it was time to put on my ruby slippers and follow the yellow brick road to Oz.

My partner Nick is very Afrocentric when it comes to wildlife, so I've made it my mission to introduce him to the wilds of the world. He'd never seen a koala, kangaroo or wombat, let alone heard of a pademelon (smaller than a wallaby) or a potaroo (a nocturnal rat kangaroo), and neither had my 11-year-old son Ollie.

KEWARRA BEACH RESORT

We flew to Cairns for the start of our three-week holiday, and our first adventure was a boat trip to the Great Barrier Reef.

It's one of the wonders of the world and Ollie found everything fascinating, especially the fact that clownfish are all born males - the dominant male turns female only when the female of the group dies.

We were staying first at the Kewarra Beach Resort, just north of Cairns, and I woke up one morning to the sound of bats. I followed the racket and found the roost of thousands of fruit bats.

With binoculars, camera and mozzie spray to hand, I enjoyed their chitter-chatter for an hour. I was mesmerised.

Later, we went on the Skyrail Rainforest Cableway over the Barron Gorge National Park - an amazing way to view the world's oldest continually-surviving tropical rainforest.

Michaela swims with a Maori Wrasse on the Great Barrier Reef

THALA BEACH RESERVE

We moved on to the Thala Beach Nature Reserve, ten miles from Four Mile Beach. Like Kewarra, the comfortable rooms were set within a rainforest. We kept fit at both resorts: by doing yoga at Kewarra and by walking to breakfast at Thala - it's built on a very steep hill.

We couldn't resist a second visit to the Great Barrier Reef, travelling from Port Douglas.

The marina had a relaxed feel and the weather was sunny and calm.

I saw lots of gorgeous colourful coral and so many fish, and it was a privilege to be in this incredible underwater environment.

Lazing among the eucalyptus leaves

DAINTREE ECO LODGE

Next was the Daintree

Eco Lodge and Spa, with 15 beautiful treehouse-style rooms set along a river with a forest view. We loved it.

On our way to the Lodge, we'd stopped at Mossman Gorge and did the gorge walk - a two-hour amble through the rainforest, with an Aboriginal guide giving fascinating information about the site.

We also went on a sunset cruise from Daintree and enjoyed spotting crocodiles, kingfishers and the well-camouflaged Papuan frogmouth (a nocturnal bird related to a nightjar). A full-day tour took us to the remote headland and wildlife reserve of Cape Tribulation, Daintree rainforest, a lunch stop where we hand-fed wallabies - and a visit to a great ice-cream factory!

But a highlight was definitely Jungle Surfing - zip-wiring is surely the best way to experience one of the oldest tropical rainforests in the world.

Explore the rainforest around Ellinjah Falls near Daintree

JABIRU SAFARI LODGE

We headed inland to Jabiru Safari Lodge on the Mareeba Wetlands - a totally different experience. It had a real safari feel, with bush tents in open savannah. It really felt like the Outback.

I set the alarm for 4.30am to go on a hot-air balloon ride - so romantic.

After returning to earth we went in search of a wild platypus and with patience saw two in the river at Peterson Creek. They are extraordinary creatures, and we were lucky to spot them as they're nocturnal. We drove to the Nerada tea plantation, where they have resident tree kangaroos - and after a lot of looking we spotted them. That was another big tick considering they are now restricted to a small area of Australia.

I had a special reunion at Tolga bat hospital near Cairns, where I'd filmed at 15 years ago for the Really Wild Show. Staff rehabilitate lots of species but mainly fruit bats.

A relaxing final morning was spent at Jabiru - although we were woken early by a laughing kookaburra.

We all felt as if we'd followed the yellow brick road and had experienced the wonderful wildlife of Oz. But unlike Dorothy, we weren't ready to tap our ruby-red slippers together and fly home - we could've easily stayed for much longer.

Why our customers love us

Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.

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