Sean went above and beyond what anyone could expect when I needed to get to Australia urgently as my mother was dying. His patience, advice, help and understanding was nothing short of exemplary. I have always found the team extremely helpful but Sean took this to a whole new level.
Great customer service
Micky helped to ensure our trip was smooth sailing. Would highly recommended
The only thing that I would like to see is that you could accept Amex
Very good service.
I get a most professional service from all the staff. Since I started dealing with Robert I have not dealt with any other organisation.
I have been using DialAFlight for over 20 years and they always deliver. Even with the challenges of travelling to Australia during Covid they pulled it out of the bag! Fantastic service.
Given the need to change flights due to the Covid-19 situation your staff were first class and we were able to return safely all on time.
Quick response to my concerns over covid19. Flights rearranged efficiently. Thank you for your excellent service throughout.
Change of flights to Edinburgh instead of Copenhagen was really appreciated - thank you
With all the travel problems caused by the Coronavirus epidemic, and cancellation of my return flight by Qantas, Roray saved the day by getting me a seat on an earlier return flight.
Josh and Stella were outstanding during this hard time and got me home safe.
Marco and Troy are the team that dealt with my booking. They were both very helpful and couldn't do enough for an oldie like me
Great flights. Malaysian are excellent.
All I can say is this disaster has caused so many problems for people like us going to visit our family in Australia. But being told that we can be flown home on the 1st June is a bonus
Elizabeth did our original booking and she was brilliant. We regularly use DialAFlight and have recommended you often
Kylie checked day before leaving Sydney that all OK with coronavirus issues.
I would just like to thank Harriet for going above and beyond her duty to make things in this difficult time less stressful - even emailing me to make sure my dad got home safely which he did but only because she managed to get him on an earlier flight. I will be using you guys from now on as in my opinion you are a step above anyone else
I can’t thank you enough for the speed and the work you put in to get me back from Australia earlier this week when I was notified that my original flight with Emirates was cancelled.
Kieran was brilliant with how he went the extra mile
Excellent, always use and recommend
Due to the coronavirus situation flight times changed. I cannot thank or praise DialAFlight enough for their calls of reassurance and updated information. Well done.
DialAFlight provided an excellent service for my recent trip both in booking the trip initially and then in making adjustments as airlines started to close down operations. Importantly they were there to give good advice when it looked like I would be stuck in Australia. The 24 hr helpline was brilliant and very reassuring under difficult circumstances. I was recommended to use DialAFlight and in turn I will now thoroughly do the same to all my contacts. Thanks to all the excellent staff working at this difficult time.
Had to phone out of hours twice from Australia to re-arrange flight home and they were brilliant. Had it not been for them we would have been stuck in Australia due to flights being cancelled due to lockdown. Thank you DialAFlight for raising your game when needed.
Many people could not contact their agents and were having to buy new flights home. We were lucky. Many thanks
Gavin went beyond his duties and thank you for getting us home. Qatar were excellent too.
As the impact of the Coronavirus started to take its toll worldwide, Stephen contacted me to offer an earlier or later departure window from Australia. I was on a family visit and his speedy intervention was much appreciated.
Absolutely excellent in every way. Thank you so much for getting our son home safe and well at last minute. You are a brilliant team
Was very pleased when l had to see if l could get an earlier flight back to London because a connecting flight was cancelled. I was impressed that my call was answered quickly and at 5.30 am by a very polite lady.
The booking process was easy and thorough. Leo saved the day when KLM cancelled our return flight. We travel frequently to Australia but have always booked directly with the airline (8 times with Etihad or Emirates). In future, we will only use DialAFlight.
You're flying half-way round the world to get to Australia so you need at least a couple of months for a proper crack at seeing it, right?
Wrong. It's possible to get a real taste of the country and see lots of sights in a fortnight if you know how.
3 nights in Sydney
Jump on a ferry at Circular Quay for a view of the city from the water - the Darling Harbour ferry takes you under the Harbour Bridge and round the Opera House.
On a four-and-a-half-hour trip with Sensational Sydney Cruises our skipper Margie pointed out celebrity dwellings, from Russell Crowe's house to the place that Nicole Kidman and Tom Cruise used to own. The cruise included a stellar three-course lunch, with time to swim too.
Watch ant-like figures climbing Sydney Harbour Bridge and debate whether you've a head for heights. You also get a great (and much cheaper) view from the Sydney Tower.
Don't just take pictures of the Opera House - you need to go inside. Whether or not you take in a performance, it's worth doing a backstage tour - we were lucky enough to see a rehearsal of the Australian Ballet.
Stretch your legs with a free guided walk through the Royal Botanic Gardens or just walk to Mrs Macquarie's chair, a sandstone rock cut into the shape of a bench by convicts in 1810 for the wife of the governor of New South Wales.
Sydney's most famous beach is Bondi. But Manly is my pick - hire bikes to ride along the pine tree-lined beach and enjoy barramundi and chips.
Ovolo 1888 Darling Harbour hotel is a converted wool store with bright furnishings, modern art and exposed brick walls.
3 nights in the Blue Mountains
Its blue haze created by sunlight on droplets of eucalyptus oil from millions of trees, this mountain range is two hours west of Sydney. The scenery is epic, with sandstone cliffs, waterfalls and hidden canyons - and you can ride the world's steepest passenger railway, with 64-degree inclines.
3 nights on the Great Barrier Reef
It's not easy deciding on the best place to see the world's largest coral reef system, stretching more than 2,300km, with 900 islands, especially with warnings of large areas being affected by coral bleaching and mass tourism.
For serious divers, Cairns in Queensland is the gateway to the best of the reef, reached on live-onboard boats - there are day trips from Cairns, but transfers are lengthy.
>Marine biologist Sue took us for a fascinating reef walk armed with sea periscopes for viewing the amazing sea-life - with zillions of sardine-like fish swarming round us.
Best of all was the channel by a shipwreck, which you can swim in. Here we spotted eight massive rays lying in the sand, one with half-a-dozen small sharks on its back, as well as black-tipped reef sharks, green turtles and a rare loggerhead turtle.
2-3 nights at The Red Centre
It's essential to visit the iconic Uluru, a massive monolith rising 1,142ft above the desert floor, with a six-mile girth. There are many ways to view the rock from the 15km trail at its base - walk, cycle, ride a Segway, or even roar round on a Harley Davidson.
You can also fly over it - and you get great views just flying into Ayers Rock airport, with direct flights from Cairns, Sydney, Melbourne and Brisbane.
Just don't climb up it because it's sacred to the Aborigines - that will soon be officially banned.
We visited the spot where the first man known to climb the rock ascended in 1873, saw the Mutitjulu cave, with its atmospheric rock art, and touched and listened to the rock (some say they can feel vibrations or a sense of deep emotion).
If you want to explore the nearby spectacular domed rock formations of Kata Tjuta - it's worth doing - you need to add a night to your stay. And there's no better finale to your trip than Uluru sunsets, when the iron oxide in the sandstone glows best.
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