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I had wheelchair assistance and the service was amazing on my journey to Australia and back - till I got to Heathrow! I was left at the carousel to wheel my cases out to meet my son - there I fell !! I know this isn't anything to do with your excellent service but thought I would bring it to your attention
Outstanding service. A real comfort knowing that you were available 24/7 on the phone in the event of a hitch! Many thanks, I'll certainly keep using you for my travel arrangements.
Flight assistance was arranged which worked out perfectly.
Brilliant from start to finish .
Really good - had a fantastic trip and will be coming back to you soon for my next trip
Ivor Savage was excellent, did everything I asked.
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Not sure how often you use Korean Airlines but they were excellent! I travelled Business Class and it stood out as one of the best I have experienced.
Dexter excellent as usual.
The only problem I had was that DialAFlightt said I could check in 48 hours ahead and it was actually 24 hours - which caused some stress.
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Thank you so much - just keep up your good work
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Possibly the best holiday yet, largely thanks to Raphael and his team
Next time I book can you offer help on how to get extra leg room seats? Otherwise service was fantastic
All went well. Many thanks
Good feedback from staff when called to discuss flight and checking on morning of departure to make sure everything was OK
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Easy to speak with someone on the telephone. And when an issue arose and flight needed rearranging .. not just a blank internet screen!
Many thanks to Mike on the emergency number for help and reassurance when I had trouble checking in. And also as ever, to Richard - always helpful and full of good advice.
Another trip excellently organised by Owen. Thanks
For the first time I had to use your out of hours service while I was delayed in Abu Dhabi. Everything was done to get my reservation changed and it was a pleasure to know that someone had my ‘back’ and cared about getting it sorted.
Justin was brilliant - very helpful and so easy to talk to.
You were very helpful and approachable - will certainly use you again. Excellent service.
Colin was amazing. He dealt with my situation with compassion and empathy. I couldn't have asked for better service. Thank you so much for all your help and patience.
Really good flights and transfer times - thank you to Joseph for helping us with our booking, we will be using you again for our next trip
Thanks again Stan for all your help.
Australia is awash with 'must see' destinations, but the Gold Coast was at one time never really one of them. Queensland's formerly brash coastal holiday spot - home of the bikini and dubbed the nation's plastic surgery capital - was long regarded as a kind of Antipodean Blackpool. But boy, have things changed!
THE NEW GOLD COAST
A thriving film industry has sprung up. Thor: Ragnarok, starring local Chris Hemsworth, and the latest Pirates Of The Caribbean are two blockbusters filmed at the huge Gold Coast Village Roadshow Studios.
Then there's the mega theme parks such as Dreamworld, Wet'n'Wild Water World and Warner Bros Movie World which have helped make the Gold Coast an exciting family holiday destination.
And Spring 2018 will see the region's coastline and glorious rainforest interior beamed on to our screens during the 21st Commonwealth Games, held on the Gold Coast and in Queensland's state capital, Brisbane.
GETTING AROUND
The Gold Coast is actually a collection of vibrant and distinct neighbourhoods fringing 41 miles of breathtaking beaches.
One way to discover them is on the new hop-on, hop-off G:link tram network, which trundles up and down the coast from Surfers Paradise down to Broadbeach, with its elegant concert hall, casino, and huge, designer-label packed Pacific Fair shopping mall.
Just behind the beachfront, neighbourhoods have been turned into island communities by 162 miles of inland waterways.
'We have more canals than Amsterdam and Venice combined,' our captain tells us as we sail off to explore the waterways with family-run Wyndham Cruises.
'We may not have the history, but we have the beauty. And we often see ospreys, turtles and dolphins around these waters. And 17,000 humpback whales migrate past the Gold Coast each year.'
The boat slips around water-ways that have folded the land into lush pleats of acacia, palm and eucalyptus trees. On each pleat sits a lavish house, where his 'n' hers jet-skis spoon on private jetties.
This is ultra-exclusive Main Beach, Hollywood's home from home when on location ('that's Johnny Depp's house, that's Penelope Cruz's').
A TOUCH OF GLAMOUR
When they want to party, the stars head to nearby Marina Mirage: decidedly more Monte Carlo than Blackpool, this is the upscale harbour attached to the swanky Palazzo Versace hotel.
The Gold Coast is bursting with imaginative eateries and artisan breweries, and there's a booming nightlife to go with it. The Collective - a five-kitchens-in-one concept with roof bar at Palm Beach - is standing room only.
It's also standing-room only at Miami Marketta, an old tram shed converted into a mix of bars, street-food stalls and live bands. We eat, drink and dance as if we're at a music festival.
An hour's drive up the coast, Brisbane may be Australia's third-largest city, but parts of it have the feel of an old-fashioned country town with plenty of colonial architecture.
I follow the picturesque Riverwalk footpath along the banks of the Brisbane River to New Farm park. Popular with locals for weekend barbies, the key attraction is the magnificent Brisbane Powerhouse: a former 1920s power station, now an arts complex with terraced bars, DJs and bands.
The 214-mile-long Brisbane River flows through the heart of the city.
AT ONE WITH NATURE
I catch a Miramar Cruise from South Bank - Brisbane's cultural hub - to see more of it. It's a beautiful journey past eucalyptus trees crammed with parrots, and vistas of mangrove lagoons and bat colonies. We disembark at the Lone Pine Koala Sanctuary, a wildlife centre for rescued orphaned and injured koalas.
Although they are notoriously lethargic, they are also adorable, and seeing them in all their fluffy-eared cuteness is the perfect end to a trip Down Under.
First published in the Daily Mail - April 2018
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