Your calls always answered within 5 rings.
Very disappointed with Etihad's new rules about use of lounges for certain classes of business class fares. Which we were not informed about.
We always call Cody and he never lets us down - perfect service in a world where customer service is often very poor.
Had issues out of everyone's control and DialAFlight supported at vital times to keep holiday on track.
As ever Kirsty looked after us so well.
Two countries, six flights, hotels, excursions and an overnight train, all brilliantly arranged by Adam. Thank you for organising yet another amazing trip for us.
We cannot express how well organised our trip was. When we did have a couple of problems Shelley was absolutely amazing and quickly sorted them out
Very considerate, polite and efficient.
Excellent service every time.
Excellent service, excellent price, 10 out of 10
Excellent customer service, everything was so well organised, thank you
More information or warnings that luggage allowances vary so much on internal flights in Australia would have been useful. We have never done a trip like this before so didn’t know this. Overall very good though and we would recommend you. The app is great!
I love using this company. Everything is well planned, great communication and app is great. If there is a problem it is sorted out immediately. Great customer service
Kieran was very patient, helpful and knowledgeable.
Lee was exceptional throughout with advice and the choices he made for us. Flights, seat bookings and management of the group was first class. Some of our group have already booked further travel arrangements with him
I wouldn’t travel long haul with anyone else as am confident there would always be someone to help if needed
Excellent service as always. Last minute tweaks dealt with quickly and efficiently. Five stars all round
We had a complicated schedule, travelling around Australia. Everything worked perfectly.
Gavin and the team have done an excellent job planning our flights to and from Australia and internal flights too. The communications worked very well and being able to speak to someone on the phone and calls being answered straight away is excellent customer service in my opinion. It would have been impossible with other providers.
Patrick was super helpful especially with some difficulty we encountered when booking. Would use him again.
Our flights were cancelled due to storms in HK and I spent two more days in Penang in an alternative hotel. Am I entitled to claim for additional hotel cost and if so from who?
I would not recommend Etihad but that's no reflection on yourselves.
Job well done
The whole approach was completely customer based and I can't express how much easier this made our holiday. Travelling with a disabled friend was always going to be challenging but Kelly's support throughout was fantastic and her knowledge and experience created an even better package than we'd anticipated.
Thank you Isaac
Elliot offered excellent advice and suggestions when arranging our flights - 8 in total.
Our contact Richard is so helpful and understanding
Everything went to plan - no problems
Very helpful when we had to reschedule our return flights!
Keep going
First class support and advice from the first contact to the last. Thanks Patrick, Liam and the team.
Australia is awash with 'must see' destinations, but the Gold Coast was at one time never really one of them. Queensland's formerly brash coastal holiday spot - home of the bikini and dubbed the nation's plastic surgery capital - was long regarded as a kind of Antipodean Blackpool. But boy, have things changed!
THE NEW GOLD COAST
A thriving film industry has sprung up. Thor: Ragnarok, starring local Chris Hemsworth, and the latest Pirates Of The Caribbean are two blockbusters filmed at the huge Gold Coast Village Roadshow Studios.
Then there's the mega theme parks such as Dreamworld, Wet'n'Wild Water World and Warner Bros Movie World which have helped make the Gold Coast an exciting family holiday destination.
And Spring 2018 will see the region's coastline and glorious rainforest interior beamed on to our screens during the 21st Commonwealth Games, held on the Gold Coast and in Queensland's state capital, Brisbane.
GETTING AROUND
The Gold Coast is actually a collection of vibrant and distinct neighbourhoods fringing 41 miles of breathtaking beaches.
One way to discover them is on the new hop-on, hop-off G:link tram network, which trundles up and down the coast from Surfers Paradise down to Broadbeach, with its elegant concert hall, casino, and huge, designer-label packed Pacific Fair shopping mall.
Just behind the beachfront, neighbourhoods have been turned into island communities by 162 miles of inland waterways.
'We have more canals than Amsterdam and Venice combined,' our captain tells us as we sail off to explore the waterways with family-run Wyndham Cruises.
'We may not have the history, but we have the beauty. And we often see ospreys, turtles and dolphins around these waters. And 17,000 humpback whales migrate past the Gold Coast each year.'
The boat slips around water-ways that have folded the land into lush pleats of acacia, palm and eucalyptus trees. On each pleat sits a lavish house, where his 'n' hers jet-skis spoon on private jetties.
This is ultra-exclusive Main Beach, Hollywood's home from home when on location ('that's Johnny Depp's house, that's Penelope Cruz's').
A TOUCH OF GLAMOUR
When they want to party, the stars head to nearby Marina Mirage: decidedly more Monte Carlo than Blackpool, this is the upscale harbour attached to the swanky Palazzo Versace hotel.
The Gold Coast is bursting with imaginative eateries and artisan breweries, and there's a booming nightlife to go with it. The Collective - a five-kitchens-in-one concept with roof bar at Palm Beach - is standing room only.
It's also standing-room only at Miami Marketta, an old tram shed converted into a mix of bars, street-food stalls and live bands. We eat, drink and dance as if we're at a music festival.
An hour's drive up the coast, Brisbane may be Australia's third-largest city, but parts of it have the feel of an old-fashioned country town with plenty of colonial architecture.
I follow the picturesque Riverwalk footpath along the banks of the Brisbane River to New Farm park. Popular with locals for weekend barbies, the key attraction is the magnificent Brisbane Powerhouse: a former 1920s power station, now an arts complex with terraced bars, DJs and bands.
The 214-mile-long Brisbane River flows through the heart of the city.
AT ONE WITH NATURE
I catch a Miramar Cruise from South Bank - Brisbane's cultural hub - to see more of it. It's a beautiful journey past eucalyptus trees crammed with parrots, and vistas of mangrove lagoons and bat colonies. We disembark at the Lone Pine Koala Sanctuary, a wildlife centre for rescued orphaned and injured koalas.
Although they are notoriously lethargic, they are also adorable, and seeing them in all their fluffy-eared cuteness is the perfect end to a trip Down Under.
First published in the Daily Mail - April 2018
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